NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Brussels Airlines Reviews and Ratings

Check 51,052 verified passenger reviews to find out if Brussels Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Helpful cabin crew
Punctuality
Wide range of routes

Cons

Unreliable customer service
Older aircraft
Complicated booking process

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Brussels Airlines reviews

3.61

Terrible
(10)
Poor
(2)
Average
(2)
Very Good
(0)
Excellent
(0)

Abdullah H

Verified | Jan 15, 2025

Brussels-Beirut
Economy

basically we had a connecting...

basically we had a connecting flight in athens from brussels and this flight got cancelled and they failed to tell us the reason for the cancellation. because of this cancellation we ended up having to go from our initial country (belgium), have a connecting flight in munivh, then in istanbul, till we reached our final destination (lebanon). this was very tiring. on top of that, this cancellation of my outbound flight id not letting me change the date of my inboud flight even though i paid a lot of money to have it be modifiable.

Brussels-Beirut
Economy

Kate B

Verified | Oct 15, 2024

Montreal-Brussels
Economy

Late leaving montreal, trapped on...

Late leaving montreal, trapped on airplain, would not let us off, never told us before getting on plane about delay. I have disablilty. then when we arrived in Brussels, we were late, missed connecting flight, then had to go to Frankfurt then Berlin, instead of Brussels to Berlin. They never offered anything.

Montreal-Brussels
Economy

Marc L

Verified | Oct 7, 2024

London-Charleroi
Economy

Delay from lhr to bru...

Delay from lhr to bru coming in over half hour late caused us to miss the ljubljana connection due to take off at 14.15. No other flight to ljubljana from brussels offered as none due until weds 3rd. Offered flight to frankfurt with flight on to ljubljana on morning of 1st. Arrived ljubljana from frankfurt late morning. Total delay took approx 22 hours. Being 2 type 1 diabetics age over 60 we had no choice but accept the alternative flight offer. Trip on river we had booked was lost due to our late arrival. Cost £45. Booked by phone.

London-Charleroi
Economy

Alessandro M

Verified | Oct 7, 2024

Montreal-Banjul
Economy

We had already boarded...

We had already boarded the plane on the 27th when we were told that the plane could not leave because of a technical issue. We had to wait until around 17h30 when the issue was resolved and we could reboard the plane and leave after 18h00. We arrived at home at 2.30am on the 28th after the landing in Banjul was delayed for more than 30min due to a storm.

Montreal-Banjul
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Brussels Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.61

Total Reviews count

51052

Review Sites Distribution

AirAdvisor
3.61
51052 (100%)
Google
3.9
35291 (69.2%)
TripAdvisor
3
8860 (17.4%)
Flight Radar
3.8
3098 (6.1%)

TrustPilot
1.3
2116 (4.1%)
Momondo
3.6
431 (0.8%)
Kayak
3.6
430 (0.8%)
FlightReport
3.4
273 (0.5%)
eSky
3.8
228 (0.4%)
PissedConsumer
1.8
118 (0.2%)
Airline Ratings
2.5
38 (0.1%)
eDreams
3.5
33 (0.1%)
Yelp
3.2
16 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4.2
(%)

Join the conversation! What do you think of Brussels Airlines

See if you’re eligible for compensation

Compare Brussels Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.61

51052

4/5 overall

3 ways to claim compensation from Brussels Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Brussels Airlines by following the steps below
1. Fill in the feedback and claims form on the Brussels Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Brussels Airlines Reviews and Ratings

Pros

Cons

Pros

Cons