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786 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Eastern Airways had numerous favourable reviews mentioning the essential service they provide to underserved areas of the UK. If you’re flying from Newquay, Aberdeen, or other smaller cities, it offers the only non-stop flights. Passengers also liked the airline’s quick boarding process and overall on-time service but complained about last minute cancellations with poor customer service communication. The older aircraft, however, was an issue for many travellers who wrote negatively about the cramped, uncomfortable seating. Still passengers were more tolerant of this because of the flights they could get to smaller, hard-to-reach locations.
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