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Eastern Airways Reviews

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786 passengers’ reviews

  • d1Eastern Airways Schiphol House Humberside Airport Kirmington DN39 6YH
  • d201652 680600

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Eastern Airways Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

2.69
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Total Reviews count

786
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Review Sites Distribution

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TripAdvisor

2.5

383 (49%)

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TrustPilot

1.7

142 (18.2%)

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Flight Radar

4.2

90 (11.5%)

dist

Airline Quality

2.5

69 (8.8%)

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Google

3.2

24 (3.1%)

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FlightReport

3.6

19 (2.4%)

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eSky.eu

4.3

18 (2.3%)

dist

Kayak

4

16 (2%)

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Cheapflights

4

16 (2%)

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Airlines-Inform

3

3 (0.4%)

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SiteJabber

1

1 (0.1%)

2.69
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786 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Eastern Airways Pros and Cons - AirAdvisor Verdict

Strengths
  • chGreat, regional routes
  • chEfficient boarding and check-in
  • chPunctual service
Weaknesses
  • chPoor communication during flight disruptions
  • chAging aircraft
  • chFrequent cancellations
Verdict: "A much appreciated regional airline that could improve service consistency and customer service communication."

Eastern Airways had numerous favourable reviews mentioning the essential service they provide to underserved areas of the UK. If you’re flying from Newquay, Aberdeen, or other smaller cities, it offers the only non-stop flights. Passengers also liked the airline’s quick boarding process and overall on-time service but complained about last minute cancellations with poor customer service communication. The older aircraft, however, was an issue for many travellers who wrote negatively about the cramped, uncomfortable seating. Still passengers were more tolerant of this because of the flights they could get to smaller, hard-to-reach locations.

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