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RATED 4.5/5 AFTER 28,882 REVIEWS
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Eastern Airways Reviews and Ratings

Read 769 verified passenger reviews to find out if Eastern Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Great, regional routes
Efficient boarding and check-in
Punctual service

Cons

Poor communication during flight disruptions
Aging aircraft
Frequent cancellations

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Eastern Airways reviews

2.65

Terrible
(3)
Poor
(5)
Average
(1)
Very Good
(0)
Excellent
(0)

Karen Y

Verified | Jun 12, 2026

London-Humberside
Economy

The crew was sick, and the flight w...

The crew was sick, and the flight was finally canceled after 2 hour check in and 2 hour security line , get to gate for boarding , then they canceled.

London-Humberside
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Alan E

Verified | Apr 29, 2025

London-Newquai
Economy

Arrived at airport, told flight...

Arrived at airport, told flight cancelled due to crew sickness and/or weather the day before. Was eventually put on later flight 5 hours later. was given food voucher. Had to change all arrangements for picking up at Newquay.

London-Newquai
Economy

Nora B

Verified | Apr 29, 2025

London-Paris
Economy

Since the hotel reservation in...

Since the hotel reservation in France could not be cancelled, there were no direct flights to Paris from Southampton airport that day, so we had to take the train to London, which cost 28 pounds, and then take another flight from London to Paris, which cost 218 pounds. The total additional expenditure was £246。

London-Paris
Economy

Joshi D

Verified | Apr 29, 2025

Newquai-London
Economy

Flight was cancelled from Newquay...

Flight was cancelled from Newquay to Gatwick causing me to miss my flight from Gatwick to Mopa (India) and losing £420 I had to buy another flight , which was scheduled for 2 days after and sleep in the floor of the airport for 2 days because I live around 500km away from London. Alternative road transport (taxi) was provided by the airline, which I was told at the counter would arrive in time to catch the remaining flight, but it didn’t, which led me to be stranded in gatwick airport.

Newquai-London
Economy

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Eastern Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.65

Total Reviews count

769

Review Sites Distribution

AirAdvisor
2.65
769 (100%)
TripAdvisor
2.5
409 (53.9%)
TrustPilot
1.9
173 (22.8%)
Flight Radar
4.2
102 (13.4%)

eSky.eu
4.2
21 (2.8%)
FlightReport
3.6
19 (2.5%)
Kayak
4.05
17 (2.2%)
Airlines-Inform
3.02
3 (0.4%)
Google
1
1 (0.1%)
SiteJabber
2
1 (0.1%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.65

769

3/5 overall

3 ways to claim compensation from Eastern Airways

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Eastern Airways by following the steps below
1. Fill in the feedback and claims form on the Eastern Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Eastern Airways Reviews and Ratings

Pros

Cons

Pros

Cons