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Air France Reviews and Ratings

Read 103,066 verified passenger reviews to find out if Air France is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air France reviews

3.39

Terrible
(35)
Poor
(13)
Average
(6)
Very Good
(3)
Excellent
(3)

Khabo M

Verified | Sep 3, 2026

Johannesburg-Frankfurt
Economy

Denied boarding

bad experience the way they handle this baggage issue and they are not helpful at all. they tend to frustrate the passengers

Johannesburg-Frankfurt
Economy

Anonymous member

Verified | Aug 27, 2026

Hong Kong-Lisbon
Economy

Canceled my ticket just because I r...

Canceled my ticket just because I requested a schedule change and didn't refund my ticket cost, only the taxes. I never received a cancelation email or notification and had to call the airline to receive an update as to my schedule change request just to find out that my ticket had been canceled weeks prior. Despite my ticket being canceled, I continued to receive flight notifications throughout the whole roundtrip journey and never received a cancelation letter until I got an alert from my bank that $100 (airfare tax) out of the $600 that I spent had been refunded. Customer support could not provide an explanation as to why and declined to solve the issue. Worst customer service I've ever had.

Hong Kong-Lisbon
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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David D

Verified | Aug 17, 2026

Malta-Nairobi
Economy

Flight cancellation

4 stars. Despite being biggest airlines in EU they never communicated when they experience challenges. Communication was made last minute after check in. No meal voucher no hotel voucher. I'm glad my concerns will be heard and compensated accordingly. Thank you

Malta-Nairobi
Economy

Savvoula B

Verified | Aug 16, 2026

Paris-Athens
Economy

On 11/08/26, I was traveling on th...

On 11/08/26, I was traveling on the 18:40 flight from Paris to Athens [Air France]. I had a small suitcase for which I had paid extra money, and a carry-on bag inside of which I had also put my personal handbag so I wouldn't have to carry too many things. All of these had been weighed before I left home and totaled 18 kg. I had checked the weight allowance rules and found that as long as a small suitcase and a carry-on bag do not exceed 18 kg combined, I wouldn't have a problem. Normally, I check in the suitcase. This time, I didn't manage to check it in because the [Air France] employee who helped me with my boarding pass told me that boarding had already started. Two staff members stopped me before security and told me to weigh everything together (including my personal handbag). The total weight of all luggage was 18 kg. They forced me to check in the suitcase and take only the carry-on bag with me, inside of which my personal handbag was also placed. And they made me pay 80 Euros. Because I was in a rush, I paid it because I was afraid I would miss the flight. And indeed, I was one of the last ones to board. Because I had checked how many kilos I am allowed to carry, I consider it unacceptable that they made me pay. Savvoula Bala

Paris-Athens
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

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Abdelaziz C

Verified | Aug 4, 2026

Atlanta-Casablanca
Economy
Claim escalated to airline

Flight delay

It is the worst airline to fly with if you are going to USA . Im pretty sure my case is not the only one because from my perspective is gonna happen always and the customer will not get any compensation

Atlanta-Casablanca
Economy
Claim escalated to airline

Emily B

Verified | Jul 22, 2026

Washington-Paris
Economy

Flight delay

Don’t speak english and awful food on flight that’s not appealing to Americans. They need to appeal to American flyers not just French passengers.

Washington-Paris
Economy

Marilena N

Verified | Jul 21, 2026

Paris-Bucharest
Economy

I do not recommend flying with Air ...

I do not recommend flying with Air France. Based on my experience, they handled our case very poorly. We purchased tickets from Punta Cana to Bucharest with a connection in Paris, where our connecting flight was cancelled and we had to wait around 7 hours. Air France refused to pay compensation, relying on “safety and security reasons”, which I do not believe justified denying our claim under EU Regulation 261/2004. It felt like they were looking for any reason to avoid paying compensation. We only had a realistic chance of pursuing our rights by turning to a flight compensation company that could take legal action if necessary. Very disappointing customer service and overall experience. I would not choose Air France again.

Overall

Air France cancelled our connecting flight, made us wait around 7 hours at the airport, and then refused to pay compensation by citing “safety and security reasons.

Paris-Bucharest
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to € 600 in compensation.

Check your claim here.

Grant C

Verified | Jul 12, 2026

Paris-Sydney
Economy

Denied boarding

The boarding passes need to be more accurate. Where the gate is written on the top right hand side of the boarding passes, the terminal should be written right next to it.

Paris-Sydney
Economy

Susan Elizabeth B

Verified | Jul 7, 2026

Premium economy

Our group of 8 were very impressed ...

Our group of 8 were very impressed with our first time on Air France. The staff for each leg of our international flight were perfect. So kind and helpful. We flew premier economy on the outbound and Business on the return. The experience was nothing but positive.

Overall

None, there was no flight delay. I had to enter a response in order to submit review.
1000% positive

Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Neha S

Verified | Jul 2, 2026

Los Angeles-Mumbai
Economy

Flight delay

Very bad customer support . Not ready to listen the customer problem . No support from Air France . Very bad hospitality .

Los Angeles-Mumbai
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

3 ways to claim compensation from Air France

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air France by following the steps below
1. Fill in the feedback and claims form on the Air France website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Air France reviews

Denied boarding

Comments

Canceled my ticket just because I r...

Comments

Flight cancellation

Comments

On 11/08/26, I was traveling on th...

Comments

Flight delay

Comments

Flight delay

Comments

I do not recommend flying with Air ...

Comments

Denied boarding

Comments

Our group of 8 were very impressed ...

Comments

Flight delay

Comments

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Air France Ratings

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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Canceled my ticket just because I r...

Comments

Flight cancellation

Comments

On 11/08/26, I was traveling on th...

Comments

Flight delay

Comments

Flight delay

Comments

I do not recommend flying with Air ...

Comments

Denied boarding

Comments

Our group of 8 were very impressed ...

Comments

Flight delay

Comments

Air France Ratings

Join the conversation! What do you think of Air France

How does Air France compare?

Compare Air France with:

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