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Air France Reviews and Ratings

Read 103,066 verified passenger reviews to find out if Air France is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(35)
Poor
(13)
Average
(6)
Very Good
(3)
Excellent
(3)

Eli A

Verified | Aug 19, 2025

Paris-Tel-aviv
Economy

Checking in with carry-on luggage...

Checking in with carry-on luggage was very problematic first I was told at the counter that when I ask if I wanna check anything and I said no, I have only a carry-on a very small personal bag. I was told to go through another section at which they weighed everything including the tiny little bag I had at which point I was overweight by 750 g so they sent me back to the check-in counter at which I was told if I want to carry this on I would have to pay €110 Which seems to be extremely unreasonable for that little amount I proceeded to throw away some of my personal belonging because I wasn’t intending to pay that fee so I’ve been to approximately 70 in the last 10 years or so using various airlines, I have no memory if I used you before that flight I’m complaining about, but I was never asked to pay that much money for that little weight so I don’t expect any kind of conversation or anything but just let you know that I will never use your airline again

Paris-Tel-aviv
Economy

Mohammed A

Verified | Apr 26, 2025

Paris-Amsterdam
Economy

Air France's Abysmal Service Leaves Me Speechless!!!

My recent experience with Air France on flight AF 1640 was nothing short of appalling. The ground staff's behavior was a masterclass in incompetence, arrogance, and blatant disregard for customer dignity. I was singled out and bullied into checking my carry-on luggage, despite it meeting the size requirements, while others with larger bags were left untouched. The staff's condescending tone and veiled threats to deny me boarding if I didn't comply were the final straw. I felt like I was being held hostage by an airline that seemed more interested in flexing its muscles than providing decent service. Air France's response to my complaint was a half-hearted apology, devoid of any meaningful commitment to change. I'll never set foot on an Air France flight again. The lack of accountability, respect, and basic human decency displayed by their staff is a deal-breaker. If you value yourself , stay far, far away from this airline.

Paris-Amsterdam
Economy

Gerhard M

Verified | Apr 20, 2025

Johannesburg-Paris
Economy

We will never again trust Air France with our holiday plans

We have had an incredibly disappointing experience with Air France. Nearly two months ago, we booked our tickets well in advance, paying a significant premium to travel over the Easter weekend. While the standard return fare with Air France is approximately ZAR 16,700, we paid ZAR 23,000 to secure our preferred flight. We deliberately chose a direct flight despite the availability of cheaper connecting flights. Check-in for the flight opened 30 hours before departure, and we ensured that we checked in immediately. During the process, we successfully reserved a window and aisle seat. However, last night at 20:30—22 hours before takeoff—we received a message stating: "For operational reasons impacting your flight AF995 on April 20, 2025, from JNB to CDG, we must limit the number of passengers onboard. As a result, we have cancelled your original booking and rebooked you accordingly. Please visit our website to view your new itinerary and updated flight schedule." To our dismay, not only has our flight changed from Air France to KLM, but it now departs five hours later. Even more unacceptable is that the flight is no longer direct but includes a stopover in Amsterdam. No explanation has been provided, nor has any compensation been offered for the substantial additional cost we incurred when booking our tickets. To further compound the inconvenience, our seats have been arbitrarily reassigned by the airline, and we are now seated in the middle seats of a four-seat row. This experience has been utterly frustrating, and the lack of accountability from Air France is truly unacceptable.

Johannesburg-Paris
Economy

Verified | Jan 18, 2025

Delhi-Edmonton
Economy

Worst flight and Customer service

I had an incredibly frustrating experience with Air France, and I feel compelled to share it to help others make an informed decision. Firstly, my flight was canceled, and I was left stranded without any accommodation or alternative flight arrangements. Despite waiting for an entire day, I later discovered that some of my co-passengers had received accommodations and flights of their choice. This clear disparity in treatment was both shocking and disappointing. When I reached out to customer service to raise my concerns, I was met with rude behavior and no resolution. They outright denied me any compensation for the inconvenience caused, even though I was eligible. The lack of empathy and professionalism displayed by their staff was appalling. I would not recommend Air France to anyone. Their biased approach, poor customer service, and refusal to take responsibility for their mistakes made this one of the worst travel experiences of my life.

Delhi-Edmonton
Economy

Mila K

Verified | Nov 21, 2024

Paris-Ottawa
Economy

at Lyon airport the problem...

at Lyon airport the problem was the ramp to the airplane was broken and the passengers inside the airplane couldn't get out therefore we miss our connection in CDG (it was a direct flight to YOW). I forgot to mention that our direct (Paris - Ottawa) flight we had reserved seats which costed us $40.73 each canadian.

Paris-Ottawa
Economy

Dinis F

Verified | Nov 21, 2024

Lisbon-Houston
Economy

I missed my connecting flight...

I missed my connecting flight to Houston due to a delay in arriving in Paris. The airline arranged an alternate flight via Atlanta. Planned arrival in Houston: October 18, 2024, at 13:35 Actual arrival in Houston: October 18, 2024, at 21:00 Additionally, the airline lost one of my bags in Atlanta, which I was not originally scheduled to visit. I received the bag two days later.

Lisbon-Houston
Economy

Charles D

Verified | Sep 26, 2024

Huntsville-Nice
Economy

Instead of arriving by plane...

Instead of arriving by plane at Nice at 5:30 pm we arrrived at 1000 pm by bus. I had no assistance wating for me (even though I was to have one,I am handicaped).my sceduled ride could noy wait so long, I had to take a taxi to get to my residence..

Huntsville-Nice
Economy

Desiree M

Verified | Sep 26, 2024

Dublin-Los Angeles
Economy

Missed connecting flight to LAS...

Missed connecting flight to LAS and had to stay overnight at a hotel where I took a cab to the hotel and to the airport the next day. On arrival at LAS, one of my pieces of luggage did not arrive with me. When it did arrive two days later, I had to take a shuttle from my St. George, Utah to LAS to retrieve my piece of luggage, then return home.

Dublin-Los Angeles
Economy

Maxime

Verified | Sep 17, 2024

Manchester-Amsterdam
Premium economy

I was never issued...

I was never issued a food and beverage voucher at Manchester. When I was redirected to Schipol on a much later flight, I was told to pay for my own hotel and claim back but couldn't afford to pay for it so made it difficult for me at hotel in Schipol. Also luggage never came out at Schipol and was kept in airport. So had no belongings for the night!

Manchester-Amsterdam
Premium economy

Thomas

Verified | Sep 17, 2024

Paris-Copenhagen
Economy

Flight was delayed for over...

Flight was delayed for over 4 hours at CDG airport in Paris. Instead of the scheduled arrival time of 21H40 on 4th, we arrived the following day after 1am the following day. Needless to say arriving that late into a place with known security risk exposed all passengers to different precarious situations. My return flight on the 25th of that same month also experienced a more than 1 hour delay as well.

Paris-Copenhagen
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

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In-flight entertainment (WiFi, TV, movies)
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Value for money
Food and beverage
Legroom & seat comfort
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3.39

103066

3/5 overall

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Air France Reviews and Ratings

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