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Air France Reviews and Ratings

Read 103,066 verified passenger reviews to find out if Air France is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(35)
Poor
(13)
Average
(6)
Very Good
(3)
Excellent
(3)

Nicole

Verified | Sep 17, 2024

Rome-Paris
Economy

Our original flight from Rome...

Our original flight from Rome to CDG was to leave at 6 am, to arrive at CDG at 8:15, and our connecting flight to SeaTac was to board at 9:40 am to depart at 10:10 am. When we received notification on Sept 13 that the 6 am flight was delayed and would leave at 7:05 am, arriving to CDG at 9:20 am, the representative advised us that it was not possible to make our connection to the flight to SeaTac boarding at 9:40, so they switched us to a different flight the following day which meant we would need to stay another night in Rome, which necessitated us to go to a different hotel as the one we were in was fully booked.

Rome-Paris
Economy

Lisa

Verified | Sep 17, 2024

Montreal-Mahebourg
Premium economy

The day we landed in Mauritius...

The day we landed in Mauritius was 8th, around 8am when our original landing time was supposed to be 7:20am. We didn’t receive our checked bag. We had to wait more than 24 hours to get the bag with missing items when we received it. We talked to the lost and found counter and they told us we’d get it the next day, that’s why we bought insurance on our tickets. They provided no care just free delivery. I had 2 pairs of jordan shoes worth 850CAD, and wedding outfits which I had to replace as the events were the next day which was around 600-700CAD. When we got our bag it was wet and the clothes were damaged. We could have missed our events if we didn’t find any clothes on time.

Montreal-Mahebourg
Premium economy

Huan

Verified | Sep 17, 2024

Paris-Naples
Economy

First flight was late...

First flight was late. Second flight cancelled until next day. Because the flights were delayed we missed our ferry from Naples to amalfi, which was not refundable. We rebooked for another ferry, but we were delayed at the airport in naples on arrival because our bags were lost and we had to file a report. This meant we missed the ferry and had to book yet another ferry. We continued without our bags and had to buy replacement clothes, toiletries and medication. Bags checked in for first flight on 21, but lost until 23 and 24. My bag was found at napoli airport less than an hour before we flew to Paris from napoli on 24. This meant we had missed bag drop and I was charged extra to take the bag home in the cabin.

Paris-Naples
Economy

Ananya

Verified | Sep 17, 2024

Warsaw-Paris
Economy

Our flight from Warsaw...

Our flight from Warsaw to Paris was delayed, followed by another delay on the flight from Paris to Biarritz. Upon arrival to Paris, we were informed that our tickets had been sold and were not allowed to board. The airline offered us a flight the next morning, meaning we arrived at our destination a day late. They also provided accommodation at a hotel near the airport. As a result, we lost one night at our hotel in Biarritz, which cost us €269 per night.

Warsaw-Paris
Economy

Mourad

Verified | Sep 16, 2024

Amsterdam-Atlanta
Economy

Return home flight was cancelled...

Return home flight was cancelled 24 hours prior to departure. Resceduled on AF flight which was cancelled 3 hours prior to departure. Rescheduled on flight to Amsterdam with connecting flight to Atlanta. Flight was delayed 2 hours sitting on plane due to Disney airshow and therefore missed connecting flight. Rescheduled from Amsterdam to NYC which was cancelled 2 hours prior to flight. Arrived in Atlanta 3 days late at 17:30. Had to pay 3 extra days parking, missed business meeting in Birmingham, AL. The airline provided hotel accommodations which changed locations every day. Paid my own UBER costs each extra day, Airline gave 15 euro meal voucher which the airport eatery could not get to work. Stood in line each time for 2-3 hours in airport that there was a cancellation trying to get help. KLM was most helpful in Amsterdam airport. Had no extra clothing or toiletries because it was supposed to be a direct flight to Atlanta initially. Has to purchase clothing, toiletries, food, undergarments for three extra days of travel. Basically stayed in airport the majority of the time trying to get on a flight. Was traveling with a group of unaccompanied minors on school choir trip. Had no access to baggage due to being checked for return flight initially and told that they could not give me access to baggage to get toiletries, etc. due to security. Did not see baggage again until Atl.

Amsterdam-Atlanta
Economy

Julie

Verified | Sep 16, 2024

Nice-Paris
Economy

We got rescheduled flight...

We got rescheduled flight to another day due to delta delay we missed our connecting flight. We got a hotel compensation for the night and 47$ voucher. So we are still at the hotel now and not yet in our final destination where we will hopefully arrive tonight.

Nice-Paris
Economy

Patrick

Verified | Sep 16, 2024

Paris-New York
Economy

I was stranded at the airport...

I was stranded at the airport for more than 3 hours. I didn't leave the airport till 12 am. I didn't have anything to eat I have to pay more for a ride home since it was after midnight in New York City The airline never explained clearly what happened or why were delayed. Just stressful. Flight attendants had no idea what was going on. We were sitting inside the plane anxious and confused Making it home while leaving the airport late was horrible.

Paris-New York
Economy

Virginie

Verified | Sep 16, 2024

Tbilisi-Paris
Economy

We were 2 person travel, me and my husband

The airline arrived Tbilisi after local midnight time, the airline didn't tell us anything we were late for the check-in in CDG, and they kept us waiting on the airplane after boarding, we didn't receive any care while waiting, only sit on the seat and couldn't breath fresh air or have fresh water to drink, because we arrived too late, over midnight, so we had to find a hotel to sleep for a night in Tbilisi and had to book Bolt taxi to pick us up.

Tbilisi-Paris
Economy

Nick

Verified | Sep 16, 2024

Paris-New York
Economy

my flight was delayed...

my flight was delayed, i was supposed to fly on the 1 august a day before the wedding of my best friend but I flew on the day itself, as you can imagine it was very stressful because not only did I had little time to prepare and change but my luggage was delayed and I didn't get it on that day but I had to pick it up myself they day after the wedding. which I had no clothes for the wedding, and had to go and spend a lot of money for a dress

Paris-New York
Economy

Sophie

Verified | Sep 16, 2024

Warsaw-Paris
Economy

I have a connecting flight

I have a connecting flight in Paris which didn't go well. They have given 9 hours layover because of some silly reasons and never provided any kind of food, accommodation to take rest and they have connected t Me to third flight which my actual travel time was 24 hours turned out to 36 hours which is not at all acceptable.

Warsaw-Paris
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

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In-flight entertainment (WiFi, TV, movies)
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

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Air France Reviews and Ratings

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