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Air France Reviews and Ratings

Read 103,066 verified passenger reviews to find out if Air France is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(35)
Poor
(13)
Average
(6)
Very Good
(3)
Excellent
(3)

Lesley E

Verified | Jan 9, 2026

Phuket-Edinburgh
Economy

Flight cancellation

Shocking! Our luggage has gone missing! Not returning phone calls or emails! Ruined our holiday! Changed flights so we missed a full day of our holiday we had saved up all year for. Lost our baggage with hundreds of pounds worth stuff in it including my husbands prescribed sun tan lotions. Due to us having to buy sunscreen my husbands skin is burnt and peeling! This holiday has been a disaster. The worst part is NO COMMUNICATION!

Phuket-Edinburgh
Economy

Marwen M

Verified | Jan 8, 2026

Stockholm-Tunis
Economy

Flight cancellation

130 international call minutes total waiting time over the phone . After that i had to speak to an agent who clearly told me we can not help you about your flight. You need to do this online . They never reply to whatsapp or messenger. AI bots that useless .

Stockholm-Tunis
Economy

Pritsana B

Verified | Jan 6, 2026

Birmingham-Bangkok
Economy

Denied boarding

Very poor service. 2 hours waiting in queue to then be told they had overbooked and we couldn’t board the flight. Absolute joke of a company.

Birmingham-Bangkok
Economy

Magdalena A

Verified | Jan 5, 2026

Nantes-Krakow
Economy

Denied boarding

The worse customer service ever! The workers of Air France barely speak english, very arrogant, I was denied boarding and needed to work out with the customer service the details of the next flight, but they were not helpful at all and I had to book it on my own

Nantes-Krakow
Economy

Anonymous member

Verified | Jan 3, 2026

Toronto-Paris
Economy

Air France took away my bassinet seat at the gate — awful experience traveling with an infant Just wanted to share my experience ...

Just wanted to share my experience with Air France, especially for parents traveling with infants. I was traveling with my infant and had done web check-in in advance, where I was successfully assigned a bassinet seat. At the airport baggage drop, everything was confirmed again — same seat, same boarding pass, no issues. Then came the boarding gate. Right before boarding, the gate agent very conveniently tore my original boarding pass and handed me a new one. No explanation upfront. Only after I checked did I realize that my seat had been changed to the rear of the aircraft, stuck in the middle of a 4-seat row — probably one of the worst possible seats to manage an infant. When I questioned this, the staff was completely unapologetic and unhelpful. I explained that: • I had a confirmed bassinet seat • I was traveling with an infant • Nothing was communicated to me before the boarding pass was destroyed They simply refused to budge, showed zero empathy, and acted like this was normal. What made it worse was the overall attitude — dismissive, cold, and frankly humiliating. I can’t help but feel there was some serious bias at play. Whether it was the color of my skin, or the fact that bassinet/bulkhead seats were likely reassigned to someone else (possibly paid upgrades), I’ll never know — but the way it was handled was deeply unprofessional. Traveling with an infant is already exhausting. Airlines that claim to be “family friendly” should not be pulling stunts like this at the gate, where passengers have no real options left. This is my second bad experience with Air France, and after this one, I’m done. If you’re traveling with a baby and relying on pre-assigned bassinet seating, do not assume Air France will honor it, even if it’s printed on your boarding pass. Absolutely pathetic service. Would not recommend — especially for families.

Overall

Cheating

Toronto-Paris
Economy

Gabriel P

Verified | Dec 27, 2025

Paris-Rio De Janeiro
Economy
Successful claim

Flight delay

A big lack of communication, overbooked the flight, unprofessional staff. If you have a request during the flight, the staff either change the subject or tell you to have a walk. I was standing for more tha half of the time of the flight, because the person in front of me moved tge seat at maximum, giving me no space to breath.

Paris-Rio De Janeiro
Economy
Successful claim

Quadri O

Verified | Dec 4, 2025

Manchester-Lagos
Economy

Flight delay

Poor customer relations . Very insensitive to customers satisfaction and they treat customer like shit. Lack of respect

Manchester-Lagos
Economy

Anonymous member

Verified | Nov 30, 2025

Paris-Madrid
Economy

HORRIBLE TREATMENT - WORST AIRLINE

The way they treat people is super unprofessional and rude!! Worst airline ever!! AVOID if YOU CAN! Employess dont speak English! AT THE AIPORT! ITS INCREDIBLE

Overall

THE WAY RHE TREAT PEOPLE - RUDE AND UNPROFESSIONAL
nothing at all

Paris-Madrid
Economy

Kathleen Teresa R

Verified | Sep 27, 2025

Rome-San Jose
Economy

Denied boarding

I was so looking forward to flying Air France business class to Milan from SJO on 8/10. The first part of the flight went normally. The flight from Mexico to CDG was cancelled and reschedualed due to weather. The airport was in caos and it took hours for us to be attended. Spent the night at a hotel and left the following afternoon to CDG. I was originally to arrive at Malpensa on 8/11 at aproximately 18:25. Air France had several flights and although I could have been put on an earlier flight, they put me on the last one and I arrived at Malpensa after 23:OO and by that losing my connection to my destination. I had to spend the night alone in the terminal. On the return home, we arrived minutes after the boarding limit due to a crowd at the Sky Priority and previously trying to check the bags with a rude unhelpful employee. We were forced to purchase new tickets on another airline since the next possible flight on Air France cost around 9000 euros. This also involved another night in the airport terminal, since there was no accomodations available nearby and with a transportation strike we couldn't risk missing another plane. Needles to say, I was extremely disappointed in the indifference and callousness of this airline.

Rome-San Jose
Economy

Eli A

Verified | Aug 19, 2025

Paris-Tel-aviv
Economy

Luggage overweight

Now this is for the third time I’m writing this review since each time it didn’t didn’t seems to be delivered to you checking with the carrier. All luggage was very problematic. At first I was told at the counter that my car is right when I informed that that’s gonna be my only bag on the carry-on plus a small Personal . When attempting to go towards security, my luggage was waited at which point I was told that I am overweight by 750 g and I was asked to return back to the check-in counter at which point I was informed that this way it will result in €110 fee . Not wanting to pay that kind of fee for a couple of shirts and an extra pants which I discarded at the airport and then I was within the weight. I think it’s anot wanting to pay that kind of fee for a couple of shirts and an extra pants which I discarded at the airport and then I was within the weight. I think it’s a bit unreasonable to be asking to charge someone 110 extra euros for that kind of weight so being a frequent flyer with a past of our 60 flights throughout the world this is the first time encounter this kind of cumbersome and complicated plus ridiculous amount of pay for that little weight so maybe you would’ve gained €110 but you definitely lost a lot more than that since I fly at least three times a year

Paris-Tel-aviv
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Air France reviews

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Denied boarding

Comments

Air France took away my bassinet seat at the gate — awful experience traveling with an infant Just wanted to share my experience ...

Comments

Flight delay

Comments

Flight delay

Comments

HORRIBLE TREATMENT - WORST AIRLINE

Comments

Denied boarding

Comments

Luggage overweight

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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Denied boarding

Comments

Air France took away my bassinet seat at the gate — awful experience traveling with an infant Just wanted to share my experience ...

Comments

Flight delay

Comments

Flight delay

Comments

HORRIBLE TREATMENT - WORST AIRLINE

Comments

Denied boarding

Comments

Luggage overweight

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Air France Ratings

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