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American Airlines Reviews and Ratings

Check 130,573 verified passenger reviews to find out if American Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Cabin comfort
Wide range of destinations
Wi-fi and entertainment

Cons

Inconsistent customer services
Frequent delays and cancellations
Baggage handling issues

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American Airlines reviews

2.92

Terrible
(38)
Poor
(11)
Average
(6)
Very Good
(0)
Excellent
(1)

Janice P

Verified | Nov 5, 2025

Tulsa-Chattanooga
Economy

Flight cancellation

AA has great Delay Claims n Baggage, Gate attendees. But, flight problems should be announced before 8 hrs of waiting. Exhausting

Tulsa-Chattanooga
Economy

Delores A

Verified | Nov 3, 2025

Rome-Memphis
Economy

Denied boarding

The boarding agents were rude and only wanted to go by stated standards rather than using common sense and courtesy with trying to clear up the situation

Rome-Memphis
Economy

Tatyana K

Verified | Oct 26, 2025

Dallas-Fort Worth-Spokane
Economy

Flight delay

I will not fly American Airlines in the future. Our flight was delayed 11 times and nobody cared to explain what’s going on. We had to change 3 terminals and walk thru 6 gates because they kept on changing them. Waited for 7 hours

Dallas-Fort Worth-Spokane
Economy

Erwin K

Verified | Oct 16, 2025

Oslo-Miami
Economy
Successful claim

Denied boarding

Good, but missed my flight to Miami AA39 due to late arrival from Oslo on BA FLIGHT 6790 ON OCOBER 9TH., FINALLY LEFT LONDON THE NEXT DAY 10TH OCTOBER, 22 HOURS LATER AS SCHEDULED

Oslo-Miami
Economy
Successful claim

Anonymous member

Verified | Sep 12, 2025

Greenville-Norfolk
Economy

Always horrendous flight experiences

Having flown several AA flights and other comparable airlines, I can honestly say that this might be the most poorly run major airline available, others have serious flaws as well, but I have never once had an AA flight; 1. be anywhere close to on time, 2. have any decent service attitude whatsoever, 3. have any accountability or empathy to the consumer on any level, 4. Do anything other than actually seem to go out of their way to make every single individual aspect of your journey intentionally miserable and unnecessary 5. AA mobile app actually stay accurately updated or be of any functional use (past displaying mileage points essentially). Not only do I as the paying consumer expect delays and poor service attitude this point but clearly their own staff does as well, would never recommend this airline to anyone for any reason at this point even if they started reflecting their price point to reciprocate the return value. Prepare for a truly nightmarish travel experience for "bonus loyalty rewards points" as your R.O.I. If you have a flight time that is less than 6 hours total, you're so vastly better off just driving. I'd rather take a canoe across the Atlantic than fly AA ever again at this point.

Overall

Poor customer service, delays
price maybe?

Greenville-Norfolk
Economy

Comments

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Check if you can claim compensation here.

Irma A

Verified | Jul 14, 2025

London-Des Moines
Economy

We waited on the tarmac...

We waited on the tarmac for almost five hours (they finally gave us pretzels after hour four and the airplane was hot) before they cancelled the flight. Then we were directed to a hotel and they offered another flight that would extend for two more days. American Airlines then offered a flight to get back the next day and then that one was cancelled. My ff American airline lady told me it wasn’t a good idea to book to another country to get to my final destination because of protests, so we booked through ita air with connecting flight in Chicago. We got on that flight the next day and it was delayed by an almost two hours and also had us wait on the tarmac for over an hour. We then didn’t make our connecting flight through Chicago to get to Des Moines. We checked into renting a car and they were all taken from every company. We found a driver to take us from Chicago to Des Moines. We arrived in Des Moines at 10:00pm on July 4th.

London-Des Moines
Economy

Devon V

Verified | Jul 1, 2025

New York-New Orleans
Economy

It won’t let me give...

It won’t let me give less than a 1 start review. 4 hours on the tarmac with broken ac on a 90 degree day. No water service and extremely poor communication. Out of 6 flights on the trip 5 were delayed mostly due to American Airlines issues. Including another one we were stuck on the tarmac for 2+ hours for maintenance work and no working water system. I’d rather be in a Spirit Airlines cargo bay than another American plane ever again. Poor performance and worse service.

New York-New Orleans
Economy

Assia L

Verified | Jun 3, 2025

Madrid-Chicago
Economy

The crew did not arrive...

The crew did not arrive at the airport for the scheduled flight. Departure scheduled for 28 April at 16:40. Flight cancelled. Flight AA125 finally departed on 29 April at approximately 11:30.

Madrid-Chicago
Economy

Hanne S

Verified | Jun 3, 2025

Frankfurt-Charlotte
Economy

Airline told me that there...

Airline told me that there was nothing they could do. I sat in Frankfurt for several hours. Then in Charlotte for almost 6 hours waiting due to the delays. This isn't how you treat customers with zero context or transparency on why they are being made to wait around.

Frankfurt-Charlotte
Economy

Kris P

Verified | Mar 20, 2025

London-Miami
Economy

Airline have tried to deny...

Airline have tried to deny liability. We were denied boarding due to a late arrival from Glasgow. We were not allowed to go from LHR T5 to T3 for the Airlines flight. This flight was for a cruise. All receipts are for toiletries and clothing that were required until our luggage was delivered on the fourth day of the cruise.

London-Miami
Economy

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American Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.92

Total Reviews count

130573

Review Sites Distribution

AirAdvisor
2.92
130573 (100%)
TripAdvisor
3
84734 (64.9%)
Flight Radar
3.85
12184 (9.3%)
Kayak
3.55
10000 (7.7%)

Yelp
1.4
5568 (4.3%)
Trustindex
1.6
4909 (3.8%)
ConsumerAffairs
1.2
4636 (3.6%)
TrustPilot
1.4
2755 (2.1%)
Google
4.3
1693 (1.3%)
Influenster
4.3
801 (0.6%)
Airline Ratings
2.3
752 (0.6%)
FlightReport
3.6
693 (0.5%)
PissedConsumer
1.7
660 (0.5%)
eSky
4
488 (0.4%)
Airlines-Inform
3.73
253 (0.2%)
SiteJabber
2.4
100 (0.1%)
Productreview
1.3
55 (0%)
Glassdoor
3.6
34 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.92

130573

3/5 overall

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American Airlines Reviews and Ratings

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