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American Airlines Reviews and Ratings

Check 130,573 verified passenger reviews to find out if American Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Cabin comfort
Wide range of destinations
Wi-fi and entertainment

Cons

Inconsistent customer services
Frequent delays and cancellations
Baggage handling issues

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American Airlines reviews

2.92

Terrible
(38)
Poor
(11)
Average
(6)
Very Good
(0)
Excellent
(1)

Alexa L

Verified | Feb 5, 2026

Rochester-Punta Cana
Business

Price volatility and no customer service

On 1/5/26, I experienced extreme award pricing volatility and unacceptable customer service while attempting to book travel using AAdvantage miles. At approximately 1907, my itinerary priced at 120,500 miles, requiring the purchase of 5,663 miles for $203. At 2050, my travel companion and I decided to fly business class. She successfully booked her round-trip business class ticket at approximately 2120. While booking my ticket, I entered an incorrect cabin combination and while I immediately corrected it, without purchasing tickets or selecting seats, the award price increased to 136,000 miles, requiring $700+ in additional miles. I then opened a second browser and reran the same search; within seconds, the price increased again to 174,500 miles. I immediately called AAdvantage and spoke with a representative named John. He blamed me for “pulling” tickets I never purchased, refused escalation, audibly yawned during the call, and spoke in a condescending manner. Due to this pricing instability and lack of support, I could not afford business class on both legs. All of my friends will now be seated in business class while I will be in the main cabin on the outbound flight. This trip was planned to celebrate a major milestone: I will be seven years cancer-free on February 18, 2026, and flying business class was to be part of that celebration. Immediately, I filed a formal complaint on the AA webpage respectfully requesting a business class upgrade on my flights, or an equivalent mileage adjustment, and review of this incident. While I did receive an email confirmation that my complaint had been received and would be investigated, it has been one-month and is now 8-days before my scheduled travel, and I have heard NOTHING. Very disappointing and frustrating.

Overall

Price volatility
NOTHING

Rochester-Punta Cana
Business

Comments

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Corina D

Verified | Jan 28, 2026

Dallas-Fort Worth-Bakersfield
Economy
Claim escalated to airline

Flight cancellation

We had a horrible experience Sat I want my baggage found and delivered to my home immediately The Padilla's Corina & Tony

Dallas-Fort Worth-Bakersfield
Economy
Claim escalated to airline

Maca B

Verified | Jan 27, 2026

Chicago-San Juan
Economy

VACATION RUINED. Gave American way too many opportunities

VACATION RUINED. Gave American way too many opportunities. They don’t care about the people. AT ALL . Waited until 8 pm to finally call the flight canceled. Every flight had a crew shortage. Everything was canceled. We can’t get our bags we can’t rebook , they didn’t give vouchers people has to figure it out at night in Chicago in this extreme winter cold. I’ll let you imagine the length of the lines everywhere

Overall

Vacation ruined
NONE I DONT EVEN HAVE MY BAG

Chicago-San Juan
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to $700 in compensation.

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Anonymous member

Verified | Jan 24, 2026

First

TERRIBE EXPERIENCE - upgraded to fi...

TERRIBE EXPERIENCE - upgraded to first class for the first time ever, and was very excited. The team informed that the monitor was broken for the 10+ hour flight and that there was nothing they could do. Asked to move to a different seat or out of first class all together. They said no. When submitting a complaint, they offer some crappy loyalty points. Just a complete joke and there should be better consumer protection!

Overall

No screen and horrible food

First

Comments

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Thomas J

Verified | Jan 15, 2026

Columbia-Albany
Economy

January 12, 2026 American Airlines...

January 12, 2026 American Airlines Well for starters we had a flight 5820 that was due for departure at 11:02 a.m. we arrived at 10:07a.m. and we were told we could not board due to our luggage load time onto the plane was 3 minutes past the time for the luggage to be placed onto the plane ( really 2 bags ? ) And some planes do not leave at the set scheduled time. So they rebooked us for another flight. So we waited out our time for the next departure, 10:07a.m. to 6:10p.m. for the next flight ( flight 6085 ) which now was a 6:10p.m. departure, with a boarding time of 5:40p.m. ( gate 3 ) which turned out to actually be 5:48p.m. for the boarding onto the plane which did say it was "on-time" so as we are boarding the plane my group was 3rd to board then my Wife and Brother in law, we're part of group 8, as they were boarding there was a slight issue with QR code scanner, and the boarding agent at the Columbia airport was extremely rude and very rushy/pushy, so told my Wife to brighten her screen on her phone which would have taken a mere few seconds she told them to go to the back of the line in, totally dismissing them, my Wife reached into her bag to locate the physical boarding pass and and the other agent took my Wife's boarding pass and handed to the rude agent, and my Wife had the other boarding passes and gave them to her brother. My Wife and My Brother in law were confused, upset and disappointed and it was very embarrassing because she tried to make an example out the situation. The boarding agent mannerism was disgraceful and in my opinion in plain words as a representative of a major airline like American Airlines you represent that airline for the safety of the passenger's boarding to where there experience is a joyful, pleasant, experience, I must add this part of their first time experience on an airplane. And also we traveled from Upstate New York to Chapin, South Carolina for their brother's 60th birthday, which we had a GREAT TIME, but the experience of our flight from Colombia to Charlotte was not the greatest. I do feel that the boarding agent's in Columbia needs find employment elsewhere, this is not how in my opinion that anyone employed at American Airlines represent American Airlines should act/interact with customers I would normally suggest more training on empathy, respect, and courtesy but I feel that would not help, if you traveling on American Airlines you are a customer and should never experience that kind of behavior and there is no excuse for that behavior. I feel like this agent is an embarrassment to American Airlines. I will say Tracy the boarding agent in Charlotte airport for our next flight flight 3037 from Charlotte to Albany, New York was amazing, kind, courteous, and respectful. I do hope American Airlines will look into any issues both negative and positive to ensure passengers enjoy their travels aboard American Airlines. The American Airlines Boarding agent for the flight 6085, gate 3, boarding time 5:40p.m. on January 12, 2026 Colombia Metropolitan Airport made this a horrible and embarrassing experience for my Wife and my Brother in law.

Overall

Boarding agent Columbia for flight 6085, gate 3
Boarding Agent Tracy, Charlotte airport

Columbia-Albany
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Denied boarding.

Check your eligibility here.

Anonymous member

Verified | Dec 10, 2025

Minneapolis-Boston
Economy

Delays in 3/5 of my flights for my trip

I had to do an overnight stay from one of the delays and the other 2 delays were 40mins+ waiting time. These were die to technical issues and had nothing to do with weather which I confirmed with personnel.

Overall

3 out of my 5 total flights from my trip were delayed for some technical issue.
The planes did not crash

Minneapolis-Boston
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

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Scott S

Verified | Dec 8, 2025

Las Vegas-Albuquerque
Economy

Denied boarding

Your customer service isn't that good. I was trying to be nice and only ask for information. They said "We aren't answering any questions about the flight to Phoenix!" Then they had their name tags covered and walked away.

Las Vegas-Albuquerque
Economy

Joseph M

Verified | Nov 25, 2025

Sacramento-Barcelona
Economy

Flight cancellation

AA was aware while waiting for our flight that the airplane arriving in Sacramento had no radar. After loading all 300 passengers aboard they announced that the plane had no radar and made us disembark. then they announce that we were on our own to find transportation.

Sacramento-Barcelona
Economy

Sondra D

Verified | Nov 23, 2025

Orlando-Boise
Economy
Successful claim

Flight delay

I called american airlines customer service and was told I had to email them about my problem. I had alot of extra expense on a ticket I paid almost 400.00 for.

Orlando-Boise
Economy
Successful claim

Janice P

Verified | Nov 5, 2025

Tulsa-Chattanooga
Economy

Flight cancellation

Difficult times but very slow communication for 2nd part of trip. Hopefully everything will be settled n return to normal.

Tulsa-Chattanooga
Economy

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American Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.92

Total Reviews count

130573

Review Sites Distribution

AirAdvisor
2.92
130573 (100%)
TripAdvisor
3
84734 (64.9%)
Flight Radar
3.85
12184 (9.3%)
Kayak
3.55
10000 (7.7%)

Yelp
1.4
5568 (4.3%)
Trustindex
1.6
4909 (3.8%)
ConsumerAffairs
1.2
4636 (3.6%)
TrustPilot
1.4
2755 (2.1%)
Google
4.3
1693 (1.3%)
Influenster
4.3
801 (0.6%)
Airline Ratings
2.3
752 (0.6%)
FlightReport
3.6
693 (0.5%)
PissedConsumer
1.7
660 (0.5%)
eSky
4
488 (0.4%)
Airlines-Inform
3.73
253 (0.2%)
SiteJabber
2.4
100 (0.1%)
Productreview
1.3
55 (0%)
Glassdoor
3.6
34 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.92

130573

3/5 overall

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American Airlines Reviews and Ratings

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