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RATED 4.5/5 AFTER 28,746 REVIEWS
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Air Europa Reviews and Ratings

Check 19,642 verified passenger reviews to find out if Air Europa is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Long-haul Flights
Modern Aircraft
Decent In-flight Entertainment

Cons

Poor Customer Service
Frequent Delays
Inconsistent In-flight Service

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Air Europa reviews

2.63

Terrible
(10)
Poor
(19)
Average
(16)
Very Good
(0)
Excellent
(0)

Cristina R

Verified | Aug 13, 2026

Ibiza-Madrid
Economy

Denied boarding

Very disappointing experience with Air Europa. The airline seems poorly managed at every level: customer service is unhelpful, communication is inadequate, and problems are handled inefficiently. The overall experience feels disorganized and frustrating, with little attention to the passenger. Definitely not the level of service you would expect from a major airline. I would avoid flying with Air Europa again.

Ibiza-Madrid
Economy

Carolina R

Verified | Jul 23, 2026

Brussels-Barcelona
Economy

I had an answer from the company ai...

I had an answer from the company aireurope that they discharge their responsabilities due to government reasons I had to take another tickets with Iberia to take me to destination that cost me other 1200 e for two of us.

Brussels-Barcelona
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Denied boarding.

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Emery C

Verified | Jul 23, 2026

Barcelona-Athens
Economy

Received the cancellation notificat...

Received the cancellation notification via email from AIr Europa 18 hours before the flight. No further information. No replacement flight offering, no accommodations. Booked a flight with Transavia. Same day and almost same time of arrival. I had to pay 3912 euros for the replacement flight and Air Europe denied it.

Barcelona-Athens
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

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Thomas C

Verified | Jul 23, 2026

Lisbon-Madrid
Economy

The flight was diverted to Barcelon...

The flight was diverted to Barcelona airport because of bad weather (according to the airline), we know other flights did land around the same time on Madrid. When we landed in Barcelona, it took 2 hours to get out of the plane, and then another 3 hours until we took off. we landed eventually at 2:30am instead of 20:00pm. the baggage also was delayed another 2 hours. we eventually left the airport at 4:30am. we got no food or drinks from the airline attends, they didn't offer much answers, and weren't nice at all.

Lisbon-Madrid
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

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Kori C

Verified | Jul 23, 2026

Panama City-London
Economy

My flight from Panama City to Londo...

My flight from Panama City to London Gatwick via Madrid severely delayed due to a technical issue. Flight was forced to return to Panama, causing a missed connection and resulting in over 12 hours of total delay. No assistance was provided by the airline, and I was rebooked to a different London airport the next day. We arrived at our final destination over 12 hours later than originally scheduled, after being rebooked from a missed connection. The original arrival was meant to be in the morning, but we did not reach London until the evening of the next day, via a different London airport. Shortly after takeoff from Panama City, the captain informed us that the aircraft had suffered a technical fault and had to return to Panama. Upon landing, Air Europa staff gave minimal information and instructed passengers to wait for updates. Eventually, we were rebooked for the next day, but no clear explanation was provided in writing, and no compensation or formal delay confirmation was issued. No care was provided. We were not offered hotel accommodation, meals, or transport assistance during the overnight delay in Madrid. All arrangements and expenses for accommodation, food, and transport were paid out-of-pocket.

Panama City-London
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

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Jaxtyn B

Verified | Jul 23, 2026

Porto-Madrid
Economy

the flight which was coming to take...

the flight which was coming to take us did not come on time and we have to check in again by the time i check in my to hamburg had gone.

Porto-Madrid
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Brynlee P

Verified | Jul 23, 2026

London-Madrid
Economy

I arrived at final destination 7H50...

I arrived at final destination 7H50 minutes late. Due to the missed flight connection and the fact I was not served any morning meal in the overnight flight I was very hungry arriving at Madrid airport where I had to wait almost 5 hours. When I asked for the 600 eur compensation and reimbursement for the minimum meal I bought at the airport (Wrap, juice and coffee), the airline only apologised for the delay and told that they had provided enough assistance (with the 7 EUR voucher at Madrid Airport which is not enough there to buy a cheapest hamburger and soda). I went to the Air Europa assistance desk at Madrid airport and they told me I should be happy to get event 7 eur vouchers, because normally they give only 3 or 5 eur vouchers.

London-Madrid
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Blaise G

Verified | Jul 23, 2026

Lisbon-Madrid
Economy

As our first flight from AIR EUROPA...

As our first flight from AIR EUROPA from Lisbon to Madrid got delayed +3h we could not get to the next flight to Jed, so we needed to have a not planned extra night in Madrid and buy additional tickets from MAD to JED on the next day. In addition, as we were no show for that flight to JED, our reservation was canceled and we needed to book our return from JED trough Paris, so we had to buy an additional ticket from CDG to LIS and not use our already bought tickets from MAD to LIS.

Lisbon-Madrid
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

Check your eligibility here.

Reina D

Verified | Jul 23, 2026

Las Palmas, Canary Islands-Madrid
Economy

I purchased a ticket with 5 hour in...

I purchased a ticket with 5 hour in Madrid to be assured I would get into my Miami connecting flight. I ended up boarding as a last person in the plane to Miami due to the Las Palmas-Madrid cancelation flight.

Las Palmas, Canary Islands-Madrid
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Issac B

Verified | Jul 23, 2026

Madrid-Buenos Aires
Economy

The flight landed in São Paulo at a...

The flight landed in São Paulo at around 7 am and landed in Buenos Aires and around 16:30 when its should have landed at 8:50 in the morning and the airline didn’t give us anything at the airport in regards to food or water.

Madrid-Buenos Aires
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

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Air Europa Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

19642

Review Sites Distribution

AirAdvisor
2.63
19642 (100%)
TripAdvisor
2.5
13327 (68%)
Flight Radar
3.7
2482 (12.7%)
TrustPilot
1.4
1328 (6.8%)

Google
2.7
850 (4.3%)
Kayak
3.45
641 (3.3%)
FlightReport
3.3
218 (1.1%)
eSky
3.9
201 (1%)
Airlines-Inform
3.02
192 (1%)
Airline Ratings
2.1
32 (0.2%)
PissedConsumer
1.9
25 (0.1%)
Yelp
1.9
7 (0%)
Glassdoor
3.7
3 (0%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

Join the conversation! What do you think of Air Europa

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

19642

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Europa by following the steps below
1. Fill in the feedback and claims form on the Air Europa website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Europa Reviews and Ratings

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