Air Europa Reviews: Combined Score
19361 passengers’ reviews
AIR EUROPA LÍNEAS AÉREAS S.A. Carretera Arenal-Llucmajor, KM 21.5 CP: 07620, Llucmajor - Balearic Islands, Spain
1-844-415-3955 US (+44) 0 871 644 8011 UK
19361 passengers’ reviews
AIR EUROPA LÍNEAS AÉREAS S.A. Carretera Arenal-Llucmajor, KM 21.5 CP: 07620, Llucmajor - Balearic Islands, Spain
1-844-415-3955 US (+44) 0 871 644 8011 UKLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
2.68Total Reviews count
19361Review Sites Distribution
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1000 (5.2%)
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702 (3.6%)
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620 (3.2%)
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185 (1%)
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183 (0.9%)
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181 (0.9%)
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92 (0.5%)
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31 (0.2%)
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26 (0.1%)
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18 (0.1%)
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7 (0%)
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1 (0%)
SkyTrax Ratings
(%)
19361 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Affordable Long-haul FlightsModern AircraftDecent In-flight Entertainment
Poor Customer ServiceFrequent DelaysInconsistent In-flight ServiceAir Europa’s biggest strength is its affordable long-haul flights between Europe and Latin America, according to the 19,275 passenger reviews. Passengers also frequently mentioned the airline’s use of more modern aircraft like the Boeing 787 Dreamliner citing its comfort as a particular bonus. Other favourable reviews talked about the numerous movies and TV shows they could access during long-haul flights. Poor customer service was the most mentioned weakness with passengers, saying the airline was unresponsive and not helpful in assisting them with delays and baggage problems, in particular. Frequent flight delays were also an apparent issue along with the poor quality of in-flight meals and regularly-occurring problems with lost and mishandled luggage.
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