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RATED 4.5/5 AFTER 28,746 REVIEWS
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Air Europa Reviews and Ratings

Check 19,642 verified passenger reviews to find out if Air Europa is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Long-haul Flights
Modern Aircraft
Decent In-flight Entertainment

Cons

Poor Customer Service
Frequent Delays
Inconsistent In-flight Service

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Air Europa reviews

2.63

Terrible
(10)
Poor
(19)
Average
(16)
Very Good
(0)
Excellent
(0)

Oliver R

Verified | Feb 25, 2026

Economy

7 hours with the carry-on luggage on my lap

On a long-haul flight from Bogotá to Madrid, for which I paid more than €3,000 due to a last-minute booking, I was forced to travel with my carry-on luggage on my lap because there was no available overhead space. Despite the situation, the crew offered NO ASSISTANCE and made no effort to find room anywhere on the aircraft for the only bag I had with me. For the price paid and the length of the flight, this level of service is unacceptable. As a frequent flyer, I travel light and my carry-on can fit in a small space. There is no way you can assist me, I've already contacted your call centre with no avail. Your colleagues told me the flight has already passed. I will always remember the "trauma" of travelling 7 hours with the carry-on luggage on my lap. THANK YOU

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Ingalill H

Verified | Feb 5, 2026

Madrid-Bogota
Economy

Disaster! Our bags didn't arrive to...

Disaster! Our bags didn't arrive to our destination. We had to buy clothes for three weeks, including a new suitcase. We do everything right, report, submit PIR, keep receipts, and more. And no compesation! Not only did it affect our trip a lot, it was very expensive. They are difficult to get hold of and dispute. Choose another airline!

Overall

Lost baggage
Nothing

Madrid-Bogota
Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Nancy C

Verified | Feb 2, 2026

Amsterdam-Tenerife
Economy

Flight delay

A budget airline with no regard for timetables on any of the flights. We were delayed for hours and not given any information. No water available on flights. Unless food was pre-paid, no option to buy online.

Amsterdam-Tenerife
Economy

David B

Verified | Dec 26, 2025

Punta Cana-Madrid
Economy

Never fly with Air Europa again!

Our flight was overbooked, a family of four. It was a late flight from Punta Cana, and they had us wait until everybody boarded to see if any seats were available. During this time, they didn't want to talk with us, they didn't offer any food or water, no free internet. After the plane departed, they told us we would be compensated for the trouble. They took us to the hotel for the night. Arriving at 3 a,m there was no food or drinks available for us at that resort since it was the middle of the night. We had to take a flight the next day from a different airport, Santo Domingo, which is another 3-hour extra drive on the original schedule. After trying to claim our "compensation," it has now been over 1 year since the flight, we have yet to receive anything. Customer support is not replying to our emails. We will never get our compensation, and i hope this company never gets another positive review because they dont deserve it.

Overall

No customer service, ignoring all recent emails, no compensation for any passenger.
cant say there were any unfortunately

Punta Cana-Madrid
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

Alexandre L

Verified | Nov 4, 2025

Medellin-Madrid
Economy

Bagage theft/ Do not fly with this company under any circumstances!

This airline is not serious. The company charges an extremely high extra fee for checked baggage on long-haul flights, yet there isn’t enough space on board for all the cabin luggage. They moved my carry-on bag and informed me it would be delivered with the checked baggage. The bag never arrived, was never delivered, and despite my repeated follow-ups and good faith, their customer service only sends automatic replies without offering any real solution! I have never experienced such a situation with any other airline. Do not fly with this company under any circumstances!

Overall

Baggage theft

Medellin-Madrid
Economy

Comments

Passenger rights expert: Saviez-vous que vous pouvez réclamer jusqu'à 600 € d'indemnisation pour Lost or Delay Baggage dans la plupart des cas ?

Vérifiez ici si vous pouvez prétendre à une indemnisation.

Emiljano G

Verified | Apr 17, 2025

Madrid-Miami
Economy

I purchased a ticket with...

I purchased a ticket with 5 hour in Madrid to be assured I would get into my Miami connecting flight. I ended up boarding as a last person in the plane to Miami due to the Las Palmas-Madrid cancelation flight.

Madrid-Miami
Economy

Debbie R

Verified | Apr 7, 2025

Panama City-London
Economy

Our flight was due to...

Our flight was due to leave Panama at 21.30hrs on 18th March and arrive in Madrid on 19th March for a connecting flight at 15.00hrs to Gatwick. Because of the delay I missed my connecting flight and had to stay overnight in Madrid. I incurred an addtional nights car parking at Gatwick airport. Air Europa provided hotel accommodation for the evening of 19th March. We were advised the reason for delay was due to the outbound flight from Madrid to Panama was delayed as the plane had to be changed

Panama City-London
Economy

Valencia R

Verified | Mar 27, 2025

Porto-Venice
Economy

Due to the delay of...

Due to the delay of flight UX1146, we were unable to board the flight UX1083 as scheduled. Air Europa kindly arranged an alternative flight for us, IB3248. As a result, we arrived at our final destination at 23:50, which was more than six hours later than our original itinerary.

Porto-Venice
Economy

Albert K

Verified | Mar 19, 2025

Madrid-Frankfurt
Economy

We missed our Connecting flight...

We missed our Connecting flight (Madrid - Frankfurt) and were rerouted via Portugal. We flew from Madrid to Portugal, and then from Portugal to Frankfurt changing airlines aswell. I ended up arriving in Frankfurt at 17:00 instead of the originally planned 9:55, making me miss my planned train connection in Frankfurt to reach my home.

Madrid-Frankfurt
Economy

Marco N

Verified | Nov 21, 2024

Lisbon-Madrid
Economy

My flight from Lisbon to...

My flight from Lisbon to Madrid was delayed for approximately 2.5 hours. While on the plane, here were many other passengers with connecting flights to Madrid, and we were assured by the flight attendants that our planes would wait for us. When we got off the plane and rushed to the gate (which was a 25 minute walk away, which I ran the whole way), there was no plane waiting for us. After standing in line at the customer service counter - where there was one person working - for 3 hours, we were put in a hotel and rebooked on a flight that left 12 hours later, and we had to go to Rome first which was backwards. I reached JFK about 22 hours later than I was scheduled to arrive, and I had to miss a day of work because of this.

Lisbon-Madrid
Economy

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Air Europa Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

19642

Review Sites Distribution

AirAdvisor
2.63
19642 (100%)
TripAdvisor
2.5
13327 (68%)
Flight Radar
3.7
2482 (12.7%)
TrustPilot
1.4
1328 (6.8%)

Google
2.7
850 (4.3%)
Kayak
3.45
641 (3.3%)
FlightReport
3.3
218 (1.1%)
eSky
3.9
201 (1%)
Airlines-Inform
3.02
192 (1%)
Airline Ratings
2.1
32 (0.2%)
PissedConsumer
1.9
25 (0.1%)
Yelp
1.9
7 (0%)
Glassdoor
3.7
3 (0%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

19642

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Europa by following the steps below
1. Fill in the feedback and claims form on the Air Europa website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Europa Reviews and Ratings

Pros

Cons

Pros

Cons

Air Europa reviews

7 hours with the carry-on luggage on my lap

Comments

Disaster! Our bags didn't arrive to...

Comments

Flight delay

Comments

Never fly with Air Europa again!

Comments

Bagage theft/ Do not fly with this company under any circumstances!

Comments

I purchased a ticket with...

Comments

Our flight was due to...

Comments

Due to the delay of...

Comments

We missed our Connecting flight...

Comments

My flight from Lisbon to...

Comments

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Air Europa Ratings

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Air Europa Reviews and Ratings

Pros

Cons

Pros

Cons

7 hours with the carry-on luggage on my lap

Comments

Disaster! Our bags didn't arrive to...

Comments

Flight delay

Comments

Never fly with Air Europa again!

Comments

Bagage theft/ Do not fly with this company under any circumstances!

Comments

I purchased a ticket with...

Comments

Our flight was due to...

Comments

Due to the delay of...

Comments

We missed our Connecting flight...

Comments

My flight from Lisbon to...

Comments

Air Europa Ratings

Join the conversation! What do you think of Air Europa

How does Air Europa compare?

Compare Air Europa with:

3 ways to claim compensation from Air Europa

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