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Air Europa Reviews and Ratings

Check 19,642 verified passenger reviews to find out if Air Europa is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Long-haul Flights
Modern Aircraft
Decent In-flight Entertainment

Cons

Poor Customer Service
Frequent Delays
Inconsistent In-flight Service

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Air Europa reviews

2.63

Terrible
(10)
Poor
(19)
Average
(16)
Very Good
(0)
Excellent
(0)

Meredith N

Verified | Jul 23, 2026

Panama City-London
Economy

Our flight was due to leave Panama ...

Our flight was due to leave Panama at 21.30hrs on 18th March and arrive in Madrid on 19th March for a connecting flight at 15.00hrs to Gatwick. Because of the delay I missed my connecting flight and had to stay overnight in Madrid. I incurred an addtional nights car parking at Gatwick airport. Air Europa provided hotel accommodation for the evening of 19th March. We were advised the reason for delay was due to the outbound flight from Madrid to Panama was delayed as the plane had to be changed.

Panama City-London
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Cairo M

Verified | Jul 23, 2026

Madrid-London
Economy

After delay to Initial Flight (mean...

After delay to Initial Flight (meaning the second leg was not possible to reach in time in spite of me running to the gate), the airline provided an alternative flight for later that day (but overall delay in arriving to my destination was still over 5 hours past my original scheduled arrival time). I have written to the airline for compensation, but they are refusing to pay (without providing a reason for the delay).

Madrid-London
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Madalyn M

Verified | Jul 23, 2026

Manchester-Bilbao
Economy

We were about to arrive at San Seba...

We were about to arrive at San Sebastian at 1:30-2:30 but our flight to bilbao was canceled we waited there for almost 3-4 hours . We take the bus and made 4:30 hours to arive to blibao and the We took the bus on 7 am and finally we arrive on san Sebastian At 9:00 am At night. We got very tired as we arrive at hotel 8 hours later that we supposed to arrive if our flight wasn't canceled.

Manchester-Bilbao
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Denver M

Verified | Jul 23, 2026

Porto-Venice
Economy

Due to the delay of flight, we were...

Due to the delay of flight, we were unable to board the next flight as scheduled. Air Europa kindly arranged an alternative flight for us. As a result, we arrived at our final destination at 23:50, which was more than six hours later than our original itinerary.I hope these information helps, thank you for your assistance again.

Porto-Venice
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Amina Ahijo Y

Verified | May 5, 2026

Madrid-Zurich
Economy

Flight delay

The delay today was so unexpected. Caused a lot of disruption and uncertainty for me and my family. I had to cancel a very urgent and important meeting.

Madrid-Zurich
Economy

Sergio D

Verified | May 4, 2026

Porto-Madrid
Economy

The flight delays for 4 hours, no e...

The flight delays for 4 hours, no explanation or notification, or even reason given. The airline have responded twice saying I need to contact the sales team over the phone but I am unable to get through, just transferred between agents and put on hold for 40 minutes.

Porto-Madrid
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Elly S

Verified | May 4, 2026

Amsterdam-Madrid
Economy

Delayed 8 hours without any explana...

Delayed 8 hours without any explanation. We were sitting at the airport all the time. We haven't received, not even a glass of water. I've lost money cause I was travelling for job reasons.

Amsterdam-Madrid
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Kally P

Verified | May 4, 2026

London-Madrid
Economy

We flew from London to Madrid where...

We flew from London to Madrid where we were catching a connection to Cuba. The Cuba flight was over 4 ½ hours delayed with no explanation, no refreshment offers, no customer service at all. I have reached out to the airline on numerous occasions over the last few months and aside from their initial response, they have refused my claim. I have used email and their own portal to no avail. Our first evening in Cuba was ruined as by the time we finally reached our hotel, it was almost 1am so we lost the first evening and were tired the next day when we should have been enjoying exploring Havana.

London-Madrid
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Rachel Shoshana L

Verified | Mar 10, 2026

São Roque-Tel-aviv
Economy

Flight cancellation

If they cancel your flight, you will have a hard time getting your money back. They will do everything they can to not refund your money.

São Roque-Tel-aviv
Economy

Dave S

Verified | Mar 2, 2026

Malaga-Managua
Economy

We travelled from malaga to managua...

We travelled from malaga to managua via Madrid and Panama. On the way the malaga to Madrid flight was delayed. This caused delays with the other 2 flights. The Madrid to Panama flight was held which was good but made us late for the Panama to managua flight. The food was dull but acceptable. The return flights ran to time but the vegetarian meal served on the Panama to Madrid flight was the worst I have ever had in my 70 odd years. Also only serving 1 drink during a long haul flight apart from the one with the meal was poor IMO.

Overall

Poor food and timekeeping
Modern aircraft

Malaga-Managua
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Air Europa Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

19642

Review Sites Distribution

AirAdvisor
2.63
19642 (100%)
TripAdvisor
2.5
13327 (68%)
Flight Radar
3.7
2482 (12.7%)
TrustPilot
1.4
1328 (6.8%)

Google
2.7
850 (4.3%)
Kayak
3.45
641 (3.3%)
FlightReport
3.3
218 (1.1%)
eSky
3.9
201 (1%)
Airlines-Inform
3.02
192 (1%)
Airline Ratings
2.1
32 (0.2%)
PissedConsumer
1.9
25 (0.1%)
Yelp
1.9
7 (0%)
Glassdoor
3.7
3 (0%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

Join the conversation! What do you think of Air Europa

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

19642

3/5 overall

3 ways to claim compensation from Air Europa

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Europa by following the steps below
1. Fill in the feedback and claims form on the Air Europa website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Europa Reviews and Ratings

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