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Air Europa Reviews and Ratings

Check 19,642 verified passenger reviews to find out if Air Europa is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Long-haul Flights
Modern Aircraft
Decent In-flight Entertainment

Cons

Poor Customer Service
Frequent Delays
Inconsistent In-flight Service

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Air Europa reviews

2.63

Terrible
(10)
Poor
(19)
Average
(16)
Very Good
(0)
Excellent
(0)

Angeles F

Verified | Sep 26, 2024

Palma de Mallorca-Jeddah
Economy

Our flight eventually arrived...

Our flight eventually arrived around 5 hours late at PMI and turned what should have been a leisurely afternoon into a frantic rush to make it to a shop before closing, and resulted in a late arrival at our accommodations on the other side of the island. Weather was fair on the day of the flight. During the delay, the communication from the airline regarding flight status and any accommodations were very poor. For a time the flight showed as cancelled on the departure monitor with no explanation. At one point halfway through the eventual delay we boarded the aircraft, only to deplane and return back to the terminal and wait again. Very little information was provided about the reason for the delays, although a "technical issue" was mentioned, and if I recall correctly one announcement mentioned a spare part being transported on another flight from Madrid. I earlier approached Air Europa regarding this matter; they advised that I must seek compensation from the operating carrier.

Palma de Mallorca-Jeddah
Economy

Gizella M

Verified | Sep 26, 2024

Lisbon-Santo Domingo
Economy

I booked a travel itinerary...

I booked a travel itinerary from Lisbon to Santo Domingo. The reservation included two flights, the first one Lisbon to Madrid, the second one Madrid to Santo Domingo. The first flight got 6 hours delayed. I waited for 6 hours in the airport, until I got denied boarding because Air Europa rescheduled me on a flight for the next day without even asking for my approval. I then got put into a hotel by Air Europa, which covered my evening dinner, and still have to also send you my taxi tickets to get them reimbursed. Ultimately, I arrived 24 hours late at my destination and missed the event I went there for.

Lisbon-Santo Domingo
Economy

Giulia

Verified | Sep 17, 2024

Madrid-London
Economy

I can briefly describe...

I can briefly describe situation. So situation was that my flight from Madrid - London was 1h late, and I missed my connected flight to Latvia (when I arrived, plane was already departured 20min ago). I needed to spend night at the Airport (but they bought me hotel room).

Madrid-London
Economy

Luis

Verified | Sep 17, 2024

London-Santo Domingo
Economy

The boarding was denied...

The boarding was denied because of circumstances regarding customer support. It did became worse after missing the flight to the point where people became angry and did not want to give their names. Also is security called several times for friendly questions about what to do and also an investigation and quarantine was applied. Do preferably not want to exaggerate but more than 600 would suffice more to be honest

London-Santo Domingo
Economy

Menor

Verified | Sep 17, 2024

Bilbao-Madrid
Economy

Our evening flight was canceled...

Our evening flight was canceled on 8th and we rescheduled for the following day. We had to pay an extra hotel night because there were no flights offered that evening to Bilbao. We were told by the Air Europa representative that we would be reimbursed a hotel and meal. She gave us a stamped paper and told us to log onto Air Europa to get a reimbursement. We didn't arrive at our AirBnB until about noon or so on 9th. Our original plan was to wake up early and drive along the coast on the 9th. Instead we lost a full day of exploration. The 9th was settling into the AirBnB. The AirBnB we rented charged us for the night of 8th - I asked if there was anyway he could reduce the charge since we couldn't make it out of Madrid and he said no. Since we lost a day in Bilbao, we didn't have time to take a drive along the coast. The car we had prepaid for ended up sitting parked for the couple days we were in Bilbao. It would have been less expensive to use an Uber. We arrived on the 9th, spent one day in the Guggenheim on the 10th and our flight to Malaga was on the 11th. I was looking forward to seeing more of Northern Spain. The flight cancellation caused us to lose a full day of exploration, we paid for an extra night hotel, rented a car we didn't need and paid for a hotel meal, when we would have just bought groceries and prepared our own food in the AirBnb.

Bilbao-Madrid
Economy

Marius

Verified | Sep 17, 2024

Malaga-Madrid
Economy

On Sunday 25th I couldn't board...

On Sunday 25th I couldn't board my flight from Malaga to Madrid at 17:00, as I was issued a stand by boarding pass when I checked in online on Saturday 24th. When I went to the check in desk they told me that the flight was overbooked by 30 people and that I wouldn't get on and also the flight at 21:00 was also fully booked and given no other options. I went through security and at boarding time spoke to somebody from Air Europa at the boarding desk, they confirmed what the check in desk had told me. I had also booked this flight, so well in advance of the flight date. I had work in the morning starting at 08:30 which I absolutely can't miss. I had to then book a train from Malaga (Maria Zambrano Train Station) at 21:18 to Madrid (Atocha) arriving at 00:02.

Malaga-Madrid
Economy

Sergio

Verified | Sep 17, 2024

London-Madrid
Economy

My flight was on the 15th...

My flight was on the 15th and then it was cancelled and rescheduled for the 14th. This change was made not even 24 hours before our actual flight and we were informed via email. We couldn't make it at time because we were far and you anticipated our flight and didn't even give us time to prepare for the new one or even Informed us correctly about it. We were far away as I mentioned before, we didn't have our luggage prepared and we didn't have any bus to get to the airport at time. We also had one more night booked at our hotel. With all of this we tried to call the airline but it was impossible and the only time the phone was answered no one was talking to us. Me and my colleague are students and we had to be at university as soon as possible because of exams so we bought another flight and now we ask for a refund of this flight that was cancelled.

London-Madrid
Economy

Juan Pablo

Verified | Sep 17, 2024

Bogota-Madrid
Economy

Air Europa airline cancelled...

Air Europa airline cancelled our booking without any reason and without any refund of the cost of the flight tickets, only the airport taxes/fees were refunded. Not the flight tickets without any refund of the cost of the flight tickets.

Bogota-Madrid
Economy

Inge

Verified | Sep 17, 2024

Lisbon-Madrid
Economy

The flight from Lisbon to Madrid...

The flight from Lisbon to Madrid was delayed by around 1.5 hours and there was no explanation. When we arrived in Madrid, despite being told that there were ground staff waiting for us, this was not the case. There was no one from AirEuropa to facilitate quicker access to the boarding gate, knowing that the flight had left Lisbon 1.5 hours late. When I got to the gate, they had just closed the doors because the plane hadn't left yet, but they no longer allowed passengers from Lisbon to enter. That said, we were given no explanation, but were referred to customer service, which was another odyssey to find, as they sent us to three different locations. It seemed like they were "making fun" of their customers! On top of all this, what had the biggest impact on my trip was the fact that I had meetings scheduled, which I couldn't make. It was a day's work completely lost. In view of these facts, we are asking AirEuropa for compensation for the damage caused. I would like to inform you that I was traveling in business class.

Lisbon-Madrid
Economy

Elliott

Verified | Sep 17, 2024

Brussels-Madrid
Economy

they didn't give much information...

they didn't give much information but said something related to technical problems, nothing related with weather conditions or political instability. I saw on google the flight will be delayed for many ours and when I ask to the company to at least sleep during the wait the whole night they told me I can't sleep because they could call us anytime, this made my experience terrible because I had to be awake the whole night in the airport because they didn't check their planes on time, I came late to my business matters and they didn't care in giving me any type of compensation at all.

Brussels-Madrid
Economy

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Air Europa Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

19642

Review Sites Distribution

AirAdvisor
2.63
19642 (100%)
TripAdvisor
2.5
13327 (68%)
Flight Radar
3.7
2482 (12.7%)
TrustPilot
1.4
1328 (6.8%)

Google
2.7
850 (4.3%)
Kayak
3.45
641 (3.3%)
FlightReport
3.3
218 (1.1%)
eSky
3.9
201 (1%)
Airlines-Inform
3.02
192 (1%)
Airline Ratings
2.1
32 (0.2%)
PissedConsumer
1.9
25 (0.1%)
Yelp
1.9
7 (0%)
Glassdoor
3.7
3 (0%)
SiteJabber
2
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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2.63

19642

3/5 overall

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Air Europa Reviews and Ratings

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