17% of reviewers learnt about & won compensation with AirAdvisor’s help
Verified | Jan 3, 2025
- Savannah-Madrid
- Economy
Don't fly American Airlines
First, American cancelled our booked flight from Savannah to Madrid via Charlotte and rerouted us through Dallas adding 3 hours to our flight time and a 4 hour stopover. Then they had multiple short delays due to mechanical problems which prevented us from leaving the gate area or making other arrangements. They ended up switching gates and planes but the result was the same. Delay after delay until we were told the plane was not serviceable. Switched to a third plane but they admitted that because it was Thanksgiving they had no crew and weren't sure when they would have one. We insisted on rebooking with another airline and American promised to transfer our luggage, no problem. After sitting in Dallas airport for over 13 hours, original 4 hour stopover and another 9 hours in delays we arrived in Madrid at 2 in the afternoon instead of 6 in the morning and then had to wait for our luggage which American failed to transfer as promised. We lost a whole day in Madrid and except for some very apologetic emails American refused any meaningful compensation. Customer service was non existent before during and after the flight. Avoid American Airlines at all costs.
- Savannah-Madrid
- Economy
Comments
Max 120 characters (0)
