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American Airlines Reviews and Ratings

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130,573 reviews

Check 130,573 verified passenger reviews to find out if American Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Cabin comfort
  • plus Wide range of destinations
  • plus Wi-fi and entertainment

Cons

  • minus Inconsistent customer services
  • minus Frequent delays and cancellations
  • minus Baggage handling issues
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rev17% of reviewers learnt about & won compensation with AirAdvisor’s help

American Airlines reviews

2.92

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  • Terrible

    (38)

  • Poor

    (11)

  • Average

    (6)

  • Very Good

    (0)

  • Excellent

    (1)
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Noam S

verifbadgeVerified | Jun 7, 2026

  • Punta Cana-Miami
  • Economy

Flight cancellation

I am very disappointed in the way you are handling this issue You guys cost me a lot of money in time by sitting on that plane for many hours and arriving late to my destination Forced me to stay in a hotel where I was treated with disrespect and provided disgusting food that I had no choice but to eat since it was so late

  • Punta Cana-Miami
  • Economy
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Steve S

verifbadgeVerified | May 31, 2026

  • Orlando-Charlotte
  • First

Very disappointing experience with ...

Very disappointing experience with American Airlines. Our flight was delayed to the point that we were going to miss our connection, and we were automatically rebooked onto a much later flight, leaving us stuck in the Charlotte airport for about 8 hours. The most frustrating part was that there were four other flights to Charlotte that day, but American Airlines would not allow us to switch to any of them. We were told we had to fly with our checked bags, even though we were simply trying to get to Charlotte in time to make our connection or at least avoid sitting in the airport all day. I understand delays happen, but passengers should be given real options when a delay causes a missed connection. Instead, we felt stuck, brushed off, and forced into a much worse travel day with very little help. The communication was poor, the options were limited, and the customer service did not feel helpful. Sitting in an airport for 8 hours because the airline would not let us move to another available flight was extremely frustrating. American Airlines needs to do a better job helping passengers when delays disrupt connections, especially when other flights are available.

Overall

  • close Paying extra for first class without first class service
  • Orlando-Charlotte
  • First

Comments

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Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to $700.

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Edward T

verifbadgeVerified | May 31, 2026

  • San Jose-Dallas-Fort Worth
  • Economy

Flight delay

On the day of departure American Airline fail to compensate me as a volunteer and had me arrive my destination two days later

  • San Jose-Dallas-Fort Worth
  • Economy
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Alder O

verifbadgeVerified | May 22, 2026

  • Boise-Philadelphia
  • Economy

“Absolutely dreadful experience wit...

“Absolutely dreadful experience with American Airlines. After being loaded onto the plane, we sat for an eternity waiting for the pilots—or who knows what was going on! When we finally landed, it was the same story: waiting around for a crew. This is unacceptable; the airline should have a better handle on their schedules and operations. Additionally, the constant announcements trying to sell us stuff throughout the flight were unbearable. It felt more like a commercial than a travel experience. Save yourself the headache and fly with anyone else. This service is not worth the ticket price!”

Overall

  • close Sitting on a non moving plane
  • Boise-Philadelphia
  • Economy

Comments

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Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to $700 in compensation.

Check your claim here.

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Gabriel M

verifbadgeVerified | Apr 27, 2026

  • Economy

AA is very bad, one of the worst. I will try to avoid using them.

AA is very bad, one of the worst airlines I have ever used. Why? Because: - they are always late - they do not honor points lost because of Covid - no snacks horrible sweet, no value biscuit doesn't count even for a 7 hours flight - we experienced Always Full Flights. Couples do not get to sit together Unless they pay a lot of $$ Extra Horrible.

  • Economy

Comments

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Mikel T: Share your Reachable Whatsapp number

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Lisa Amanda : For help use pissed consumer site

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Anthony S

verifbadgeVerified | Mar 20, 2026

  • Spokane-Miami
  • Economy

Flight delay

I tried to contact few time and was hard to communicate with the airline, beside they couldn’t help me. I have another flight conction and they make me lose my flight

  • Spokane-Miami
  • Economy
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Mike B

verifbadgeVerified | Mar 5, 2026

  • Economy

Long delay delays and then inconsis...

Long delay delays and then inconsistent explanation on policies ask very concise questions so that I can advocate for myself as the consumer and those are meant with ambiguous answers which means they’re either trained and not answer it or they’re untrained on what the information is. For example, I ask basic questions about how long does the flight delay last before I can get a full credit or before I can get on another flight that’s in my same airline where I could get somewhere on time and meet work objectives and can’t get a straight answer and the inconsistencies with the scheduling on the app and the people at the front it’s also met with the contentious behavior.

Overall

  • close Attitude of staff they are untrained to give simple answers to questions
  • closecheck Choice to not fly again with them
  • Economy

Comments

inficon

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

Check your eligibility here.

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Kari L

verifbadgeVerified | Feb 25, 2026

  • Amsterdam-Salt Lake City
  • Economy
  • Claim escalated to airline

Flight cancellation

Flight was cancelled without notification. It took over seven hours for a return call, which is absolutely unacceptable.

  • Amsterdam-Salt Lake City
  • Economy
  • Claim escalated to airline
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David D

verifbadgeVerified | Feb 6, 2026

  • Tampa-Des Moines
  • First

This is the 4 th time they leave us...

This is the 4 th time they leave us stranded ,damaged our brand new luggage beyond repair and now they don’t respond to the photos they asked for to do their review . This time they changed the gate and our arriving flight was late , ran to the gate but they wouldn’t let 2 first class passengers board . Plane was still here . Don’t waste your time and money with this company

Overall

  • close Very poor flight connections
  • closecheck Not much
  • Tampa-Des Moines
  • First

Comments

inficon

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to $700.

Find out in just a few clicks.

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Anonymous member

verifbadgeVerified | Feb 6, 2026

  • Greenville-Windsor Locks
  • Premium economy

"My 7pm flight was delayed 1 hour w...

"My 7pm flight was delayed 1 hour with no explanation, was forced to leave the care-on to be checked-in since the plane was a small plane, then lost the next connection. Agents were very rude and directed me to call a customer service number since they don’t have in-person customer service anymore (this is ridiculous). They rescheduled my plane to 6:59am of the next day. The plane was ancient, filthy, and had no room for care on which I paid extra for it. This is American Airlines! Make sure to Google or ChatGPT airlines companies before purchasing tickets with companies like American Airlines. Now I learned!

Overall

  • close The worst experience ever / 2nd and last time!
  • closecheck Nothing
  • Greenville-Windsor Locks
  • Premium economy

Comments

inficon

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

Start your check here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

American Airlines Ratings

All-time Rating & Reviews

American Airlines customer review scores from various review websites. Average Star RatingAmerican Airlines customer review scores from various review websites.

Average Star Rating

2.92
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Total number of reviews for American Airlines Total Reviews countTotal number of reviews for American Airlines

Total Reviews count

130573
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    2.92

    130573 (100%)

  • dist

    TripAdvisor

    3

    84734 (64.9%)

  • dist

    Flight Radar

    3.85

    12184 (9.3%)

  • dist

    Kayak

    3.55

    10000 (7.7%)

  • dist

    Yelp

    1.4

    5568 (4.3%)

  • dist

    Trustindex

    1.6

    4909 (3.8%)

  • dist

    ConsumerAffairs

    1.2

    4636 (3.6%)

  • dist

    TrustPilot

    1.4

    2755 (2.1%)

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    Google

    4.3

    1693 (1.3%)

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    Influenster

    4.3

    801 (0.6%)

  • dist

    Airline Ratings

    2.3

    752 (0.6%)

  • dist

    FlightReport

    3.6

    693 (0.5%)

  • dist

    PissedConsumer

    1.7

    660 (0.5%)

  • dist

    eSky

    4

    488 (0.4%)

  • dist

    Airlines-Inform

    3.73

    253 (0.2%)

  • dist

    SiteJabber

    2.4

    100 (0.1%)

  • dist

    Productreview

    1.3

    55 (0%)

  • dist

    Glassdoor

    3.6

    34 (0%)

  • dist

    SkyTrax Ratings

    3

    (%)

  • dist

    Tiket2

    3

    (%)

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
American Airlines logo

2.92

130573

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3/5 overall

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    1. Fill in the feedback and claims form on the American Airlines website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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