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Emirates Airlines Reviews and Ratings

Read 110,039 verified passenger reviews to find out if Emirates Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Outstanding In-Flight Service
World-class In-flight Entertainment
Comfortable Premium Cabins

Cons

Inconsistent Business Class Seats
High Ticket Prices
Slow Customer Service

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Emirates Airlines reviews

3.94

Terrible
(9)
Poor
(8)
Average
(11)
Very Good
(3)
Excellent
(3)

Emily W

Verified | Dec 4, 2024

London-Melbourne
Economy

The initial flight was delayed...

The initial flight was delayed for more than 3 hours, and causing me to lose my connection in Dubai for Melbourne. The airline rebooked another flight for the day after, arriving around 23h local time in Melbourne, and provided me with food and hotel. However, despite this was supportive, I had to take another day off from my job and to reschedule several clinics (I’m a doctor), causing additional distress for me, my family and all the patients involved as well.

London-Melbourne
Economy

Railly O

Verified | Sep 26, 2024

London-Karratha
Economy

While waiting in the departure...

While waiting in the departure lounge at the Gate the flight suddenly showed as delayed. This went on for 3 hours being told that it would be boarding in approximately 30 mins time. After 3 hours of waiting the flight was then cancelled. The flight was full so this cause lots of issues trying to get rebooked. It also cause me to miss my connecting flight to Karratha.

London-Karratha
Economy

Fakaruddin S

Verified | Sep 26, 2024

Manchester-Dubai
Economy

MAN to DXB was delayed...

MAN to DXB was delayed by 2 hours and 20 mins as per official website, that resulted in missing the connecting flight. Additionally, the rebooked flight from DXB to BOM also departed approximately an hour late and the total delay was 4 hours+ while reaching MUMBAI. First degment - MAN to DXB was on EK020 on 27th March. (delayed by 2 hours 20 mins) Original DXB to BOM was EK 0506 - Missed due to delay of first flight. Original scheduled arrival was 14.10 New flight DXB to BOM was EK502 on 28th March arrived at 18.18 Total delay of 4 hours and 8 mins.

Manchester-Dubai
Economy

Grace

Verified | Sep 18, 2024

Dublin-Durban
Economy

Our flight was delayed four hours in Dublin so I missed my connecting flight to Durban.

My layover in Dubai was extended from 90 minutes to 26 hours. I arrived 24 hours later than intended which was inconvenient as I was due back at work and had to make arrangements. Emirates did provide me with a hotel and meals during my delay in Dubai.

Dublin-Durban
Economy

Emily

Verified | Sep 18, 2024

Dublin-Phuket
Economy

I was a passenger on flight EK524 from Dublin to Dubai on 05/07/2023.

This flight was delayed by around 2 hours. This caused us to miss our connecting flight in Dubai to Phuket which was for flight EK521 at 10.20 on 06/07/2023. We were then rescheduled to the next flight EK0534 at 2.30 on 07/07/2023, which is 16hrs later. We had to wait in Dubai for 16hours without such planned intention and as a result suffered from a 16hours delay to our final destination.

Dublin-Phuket
Economy

Alyssa

Verified | Sep 18, 2024

London-Manila
Economy

The flight from London to Dubai was delayed for more than an hour

We only had 1 hour 5 mins layover in Dubai that's why we missed the plane from Dubai going to Manila. So instead of our original flight to Manila which is 9am it was moved to 5pm causing us 8 hours delayed.

London-Manila
Economy

Lily

Verified | Sep 18, 2024

Dublin-Mahebourg
Economy

We were denied boarding at Gatwick airport

Because aer lingus did not provide us the rest of the boarding pass for the next legs of our journey. Despite they had checked in all our 5 luggage’s at Dublin airport to final destination Mauritius, we were not given the boarding pass from Gatwick to Dubai and Dubai to London. Since we bought the flight tickets from Vayama, we were disallowed online check in. Emirates customer care informed us it was aer lingus responsibility to provide the boarding pass for the next leg but they kept on denying and putting the blame on emirates while myself, my one year old baby and husband suffered the long wait at Gatwick airport and we had to pay additional €660 to rebook the flight for the next day. It has been a total nightmare

Dublin-Mahebourg
Economy

Lena

Verified | Sep 18, 2024

Frankfurt-Dubai
Economy

Our flight was canceled, and the airline informed us that the wait time would be three days.

Alternatively, we could choose to fly from other airports in the vicinity. Consequently, we decided to switch our flight from Munich to Frankfurt with a one-day delay. When I asked if they could arrange a room for us near the airport, they advised us to book it ourselves. Similarly, they expected us to handle the transportation from Munich to Frankfurt, and only then would they consider refunding us.

Frankfurt-Dubai
Economy

Ravi

Verified | Sep 18, 2024

Munich-Bangalore
Economy

My flight from Munich to Dubai was delayed by more than 4 hours.

Therefore i missed my connecting flight to Bangalore from Dubai and had to wait for 6 hours at the Dubai airport. However, I was provided one complimentary meal at Dubai airport. My scheduled arrival to Bangalore was 8:50, but i reached Bangalore at 18:15, again missing my connecting transportation from Bangalore airport to my hometown

Munich-Bangalore
Economy

Emma

Verified | Sep 18, 2024

Manchester-Colombo
Economy

The flight was over 2 hours late before taking off from Manchester.

Then because of that I missed my flight to Sri lanka.And then I had to wait for 5 hours for my next flight and get flight that is 3 hours longer as it stopps in maldives.my original flight was for 4 hours from Dubai to Sri lanka but the new ticket they handed is 7 hours 15 mins long.

Manchester-Colombo
Economy

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Emirates Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.94

Total Reviews count

110039

Review Sites Distribution

AirAdvisor
3.94
110039 (100%)
TripAdvisor
4
67930 (61.8%)
Flight Radar
4.65
13290 (12.1%)
Google
4.05
12077 (11%)

TrustPilot
1.8
4016 (3.7%)
Kayak
4.05
3660 (3.3%)
Mouthshut
3.35
3329 (3%)
Airlines-Inform
3.77
1916 (1.7%)
FlightReport
4.25
730 (0.7%)
Consumer Affairs
1.8
687 (0.6%)
Productreview
1.8
612 (0.6%)
Yelp
2.3
470 (0.4%)
Airline Ratings
3.35
424 (0.4%)
eSky
4.4
240 (0.2%)
Ambitionbox
3.9
221 (0.2%)
PissedConsumer
2.2
217 (0.2%)
Reviews.io
2.87
23 (0%)
Hellopeter
1.5
22 (0%)
SiteJabber
2.5
20 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.94

110039

4/5 overall

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Emirates Airlines Reviews and Ratings

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