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Emirates Airlines Reviews and Ratings

Read 110,039 verified passenger reviews to find out if Emirates Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Outstanding In-Flight Service
World-class In-flight Entertainment
Comfortable Premium Cabins

Cons

Inconsistent Business Class Seats
High Ticket Prices
Slow Customer Service

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Emirates Airlines reviews

3.94

Terrible
(9)
Poor
(8)
Average
(11)
Very Good
(3)
Excellent
(3)

Olivia

Verified | Sep 18, 2024

Manchester-Auckland
Economy

The onboard computer needed to be rebooted before departure from Manchester.

We were informed after boarding. We disembarked and the eventually reboarded and took off 3 hours 45 minutes late meaning I missed the connecting flight in Dubai. The airline arranged accommodation in Dubai as well as meals. I landed 24hours late in Auckland meaning I missed my transfer to the hotel, I lost out on a days accommodation in Auckland, I missed several social meetings I had arranged in Auckland.

Manchester-Auckland
Economy

Fiona

Verified | Sep 18, 2024

Manchester-Denpasar
Economy

My flight was delayed by 6 hours from Manchester to Dubai.

On arrival i missed my connecting flight to Bali. I was then told the next flight is in 39 hours to Kuala Lumpur then to Bali (after queuing in the connections queue for 6 hours with no water) . I arrived 44 hours late to my destination, missing two days of accomodation and having to pay for a hotel in Dubai and also taxi's to and from the airport. The airline stated it was due to the weather conditions (but we know it was due to cloud seeding) - the runway and airport were also dry when i landed in Dubai. I missed two days of my Airbnb in Canggu (total cost £270) and then as a result was unable to go to Ubud due to missing two days. My suitcase also arrived 5 days later so i had to buy clothes on top of this. I have already been told that i can not get compensation for this from the airline as it is due to weather conditions (act of god)

Manchester-Denpasar
Economy

Isaac

Verified | Sep 17, 2024

Dubai-Berlin
Economy

Emirates booked another flight EK654 on 11-08-2024 for me and arranged hotel accommodation.

I did not get my 2 checked in baggage on time. My baggage arrived on another flight with 2 days delay. I received by baggage on 13-08-2024.

Dubai-Berlin
Economy

Amata

Verified | Sep 17, 2024

London-Bangkok
Economy

I waited for around 5 hours to check in.

The airline didn't offer any vouchers or water whilst I waited in the queue. They didn't offer any information about what was happening. First Class were able to check in. When I finally checked in, they told us to go straight to the gate. I grabbed a sandwich from WHSmith and boarded the flight directly. However, the flight stayed grounded for a few more hours. I waited on the flight without water or refreshments. The plane landed in Dubai around 4:40 and I had missed my connection. I was told to go straight to the gate because the plane was boarding at 05:25. They gave me a voucher but I couldn't use it near the gate so I grabbed a coffee and boarded the plane. We sat on the plane for over two hours due to a technical problem with the brakes. The pilot reported this and engineers came onto the plane to sort the problem out. I finally arrived in Bangkok around 17:30. Emirates have contacted me to say that it was an Birmingham airport problem and I wasn't due any compensation from them, but their handling of the delay was terrible. The plane from Dubai to Bangkok was also delayed. I arrived around five hours late at my destination. I selected no above because they haven't offered me a voucher or asked me to sign anything.

London-Bangkok
Economy

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Emirates Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.94

Total Reviews count

110039

Review Sites Distribution

AirAdvisor
3.94
110039 (100%)
TripAdvisor
4
67930 (61.8%)
Flight Radar
4.65
13290 (12.1%)
Google
4.05
12077 (11%)

TrustPilot
1.8
4016 (3.7%)
Kayak
4.05
3660 (3.3%)
Mouthshut
3.35
3329 (3%)
Airlines-Inform
3.77
1916 (1.7%)
FlightReport
4.25
730 (0.7%)
Consumer Affairs
1.8
687 (0.6%)
Productreview
1.8
612 (0.6%)
Yelp
2.3
470 (0.4%)
Airline Ratings
3.35
424 (0.4%)
eSky
4.4
240 (0.2%)
Ambitionbox
3.9
221 (0.2%)
PissedConsumer
2.2
217 (0.2%)
Reviews.io
2.87
23 (0%)
Hellopeter
1.5
22 (0%)
SiteJabber
2.5
20 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Value for money
Food and beverage
Legroom & seat comfort
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3.94

110039

4/5 overall

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Emirates Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Emirates Airlines reviews

The onboard computer needed to be rebooted before departure from Manchester.

Comments

My flight was delayed by 6 hours from Manchester to Dubai.

Comments