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Aurigny Air Services
Customer Relations Department, States Airport, La Planque Lane
Forest, Guernsey, GY8 ODT, Channel Islands
Flight left you disappointed? Let others know what happened
Website:
www.aurigny.comPhone:
+44 1481 267267Mailing Address
Aurigny Air Services Customer Relations Department, States Airport, La Planque Lane Forest, Guernsey, GY8 ODT, Channel IslandsOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)There are over 68540 complaints on AirAdvisor – with 257+ claims submitted!
Phone
Customer service
+44 1481 267267
Outside of normal business hours, passengers can call between 6 PM and 9:30 PM.
Show phone numbers
Live chat
There is no live chat on website of the compagny.Social media
You can contact Aurigny Air Services on Facebook and X (formally Twitter).Sending a DM to Aurigny Air Services could lead to a faster response time.
Aurigny Air Services
Customer Relations Department, States Airport, La Planque Lane
Forest, Guernsey, GY8 ODT, Channel Islands
Show Aurigny Air Services address
Share your complaint - Tell other passengers what went wrong.
Check how much you are owed - Instantly check if you are owed compensation for free - no credit card required.
Start your claim - Tell us you want help getting the compensation you deserve from Aurigny Air Services
Relax - Let our expert lawyers do the hard work for you.
Claims filed alone are often rejected. But don’t worry, we have a 98% success rate at getting your money back!
When we fight for you, Aurigny Air Services will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Aurigny by visiting:
https://aurigny.centrik.net/sms/case/externalreport.aspx?
If you seek compensation for the problems you had directly from Aurigny, this may take 20+ weeks.
Get a higher chance of claim success with less stress by complaining and claiming with us!
Let everyone know what happened
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As well as sharing your experience with others through AirAdvisor, you can complain to Aurigny Air Services directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Aurigny Air Services.
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You might be able to get up to £520 (€600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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AirAdvisor is rated Excellent 4.6 based on 29,090 reviews
Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.
Good service & quick but expensive. Can't complain with the service. Thank you.
It was my first experience using AirAdvisor and I'm grateful I got to know them ! They were extremely efficient in getting a refund from the airline company and very quick as well !! They have some fees but it worth it. I totally recommend !
Excellent services, on time response and very clear directions and explanations. always sharing updates and status.
Thank you so much your service was nothing but helpful ❤️
When my dad said the compensation was successful, I knew it was proffesionally handled. Thank you, AirAdvisor.
Good communication, job done within the assumed time frame. RELIABLE !
Everything was understandable everything was Smooth and without problems
Oluwafemi Temitope Vitor Ajayi
Verified CustomerThe service was excellent! Your consistent was topnotch!
9 years experience
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