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Aurigny Complaints: Contact Details, Including Phone Number, Form, and Email

Written By Amy Lancelotte

Last Updated: November 12, 2024

Founded in 1968, Aurigny Air primarily connects the islands of Guernsey, Alderney, and Sark to the United Kingdom and Europe. In fact, Aurigny was the first airline to introduce regular air services between the Channel Islands and the UK to help reduce the islands’ isolation. In 2014, the airline improved its fleet for extra comfort and now operates a fleet containing 3 ATR 72-600 aircraft and 2 Dornier 228 planes.

Unfortunately, no airline is entirely immune to complaints these days. In 2023, in the UK, a total of 2,227 complaints were received. Of these, only 7 (or 0.3%) were regarding Aurigny flights. Although Aurigny flies predominantly within the UK and Channel Islands, there will likely be at least a few more complaints for the limited flights they operate to Europe.

Recent disruptions in Aurigny’s service have prompted a review of the airline’s operations to improve reliability. This started when an Aurigny flight had to turn around and fly back to its departure point even though it was less than 250m from the destination’s (Guernsey) runway, according to the BBC. The widespread problem is evidenced in this statement from the Director of Guernsey’s Chamber of Commerce, James Ede-Golightly:

Something needs to change, the status quo isn't supporting our community and businesses as needed.

Aurigny Contact - UK

Whether you want to make a complaint or need a refund, the Aurigny Contact Us page has the information you need. This has the options for booking issues, complaints or compliments, and the claim form for Aurigny UK261 claims. There is also a general Aurigny contact form that can be used if your problem doesn’t fit into the other categories. There is no website live chat function, but you can use WhatsApp.  

Do you need to file a complaint about an Aurigny flight delay or cancellation?We can help you claim up to £520. Start here. Check Your Flight

Aurigny Customer Service

To reach the Aurigny customer service department immediately, your best bet is by phone. The department is located in Guernsey and is generally open from 8 AM to 5 PM daily. 

Contacting the Aurigny Telephone Hotline

Official Customer Service Hotline - Aurigny Phone Number UK

Customer service can be reached at +44 1481 267267, and because it’s in Gurnsey, charges may apply.

Alternatively, if you prefer not to talk on the phone, the WhatsApp Aurigny contact number is +44 7436 422214.

Aurigny Contact for the After Hours Hotline

Outside of normal business hours, passengers can call +44 1481 267267 between 6 PM and 9:30 PM. If there are severe disruptions, like one due to weather, the hours will be extended.

Tips For Contacting Aurigny Customer Service

• Be ready: The representative will need information to help you, so have your booking number, route info, and anything else pertinent handy.
• Avoid popular times: Since phone lines can get busy at certain times, you’ll get a quicker response if you avoid calls right when customer service opens, during the average lunch break, and right before closing.
• Have patience: If you’re having an issue, chances are that other passengers are as well, especially if it’s related to UK261. Be patient and prepare for long hold times just in case.

Sending Aurigny Complaints By E-mail

When you don’t have access to a local phone, need a record of the communication, or have lots of specific details to convey, e-mail is a great option as an Aurigny contact method. Just know that e-mails are not the quickest way to get a response, so if the situation is urgent, you’re better off calling.

• General e-mail: customerservices@aurigny.com. This can be used for compliments or complaints about the service. 
• Booking-specific issues: res@aurigny.com. 

Contacting Aurigny on Social Media For Compensation

Since there is no live chat or digital assistant with Aurigny, social media can be used to draw attention to your situation and sometimes provoke a response you weren’t otherwise getting. Aurigny has a presence on X (Twitter), Facebook, Instagram, and many of the mainstream social media platforms. Reach out here for a potentially quicker response. 

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

Online Complaint Form on the Aurigny Website

Aurigny has a general form to send a message or make a request. This should not be used for any UK261-specific complaints related to flight cancellations and delays. For both UK261 and EU261 (same provisions), it’s complicated since Aurigny isn’t technically based in the UK or the EU. As a result, only flights that depart from either of these areas are covered.

What To Do If Aurigny’s Customer Service Doesn’t Respond

It’s not always easy to go through the claim process for flight delays directly with Aurigny. They may not respond in a timely matter requiring multiple follow-ups and the actual form is quite complicated. 

When you don’t want to go it alone or don’t have the time, we can help. Our AirAdvisor airline compensation experts can handle everything with just a few details and documents from you. It’s important to make your complaint in a timely manner to avoid missing deadlines. We can make sure this is all done for you.

Steps For Filing An Aurigny Complaint

These are the items you will need to submit to the airline to resolve your Aurigny complaint:

1. Your information: Provide your name, address, and contact info. This is how they’ll reach out with questions and should be the same as the details given for your flight.
2. Flight info: You’ll also need your flight information, and most importantly, the flight number. You may also need to provide the date of the disruption and applicable airports.
3. Claim type: Specify whether you’re claiming for a flight cancellation, flight delay, missed connection, or involuntary denied boarding.
4. Supply the disruption details: For delays, indicate how long the actual delay was compared to the originally scheduled arrival time. The same goes for cancellations, and you also need to specify how many days before the flight you found out about it. If you know the interruption reason, add this, too.
5. Disruption-related expenses: When your flight is significantly delayed or cancelled altogether, you may need to purchase things like meals, hotels, transportation, and phone calls. Keep all your receipts and provide them with your Aurigny complaint.

Aurigny Compensation Form

For the UK261 form, you need to click through from the Contact Us page. You’ll select submit a new request as an individual and then enter all the pertinent details.

How can I file a complaint with Aurigny?

Use the online UK261 compensation form with Aurigny. It takes a while to complete and is very detail-heavy. It’s used to determine how much of a payout you will receive based on the type and duration of the disruption. To avoid low offers from Aurigny, check our free compensation calculator.

If you can’t get the form to work, you can always rely on us to submit the claim on your behalf for flight disruptions. Alternatively, we have some templates that can help. 

Our bad service complaint template can be used for just that, and we have one tailored to flight delay compensation. We also have one for when you need to request a refund.

What If the Aurigny Contact Form Doesn’t Work?

Websites have glitches and aren’t always working correctly. In cases when the Aurigny UK261 claim form doesn’t work on their website, you have 2 choices: wait for the issue to resolve or let us do it for you.

File a Complaint With AirAdvisor

We have tons of experience dealing with airline compensation. We know all their tricks to avoid paying you what you deserve. We have a 98% success rate and have already helped over 400,000 clients with their claims. Start your complaint with us now.

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Frequently Asked Questions