Bulgaria Air Contact Information: Phone, Email, Tips for Complaints

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  June 19, 2025

As the national airline of Bulgaria and in business since 2002, Bulgaria Air offers flights mainly in Europe as well as to Africa and the Middle East. While many passengers rave about the hospitality provided during flights, the carrier still suffers from frequent delays and issues with baggage mishandling. 

If your recent flight was less than optimal, and you want to file a complaint, you’ll find all the contact information you need here, plus some helpful tips on how to get the best outcome for the issue at hand.

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A Word About Passenger Rights

Because Bulgaria is part of the European Union, Bulgaria Air is required to comply with the rules set in Regulation EU261. For passengers, this means that anytime a flight is delayed, overbooked, or cancelled, the airline must provide cash compensation and refunds depending on the situation. As such, and depending on your specific flight details, you could be compensated up to €600.

Additionally, baggage loss, delay, or damage can also lead to reimbursement and compensation as per the rules in the Montreal Convention.

Bulgaria Air Customer Service Phone Numbers

Perfect for fast answers or questions that can only be explained adequately by an airline agent, these phone numbers will put you in touch with a representative. Be advised that you may be charged for calls depending on your phone service and hold times can be considerable.

Contact Bulgaria Air by Email 

If your request isn’t urgent or you prefer communicating in writing, you might want to send the airline an email. This method is especially useful for more official types of complaints as you will have a record of what was said and when.

Bulgaria Air Customer Service Form

Email is the contact mode of choice for Air Bulgaria. They even suggest as much on their website. However, if you have a general question or complaint and you’re unsure which contact to use, you can always write to the airline on the contact form located on the Contacts page.

Bulgaria Air Mailing Address

While this might be the slowest option, it is always a trusty standby for times when you need to send physical documents or when email isn’t available to you.

Bulgaria Air on Social Media

This is a surprisingly effective way to reach a Bulgaria Air agent, especially if you have sent a complaint by email, and they haven’t responded. Also, you can sometimes get help with flight delays or cancellations if you’re unable to get through on the phone. 

Contact Air Bulgaria on Facebook or write to them via Facebook Messenger.

Expert Tips for Filing Your Complaint

1. Submit your complaint immediately, otherwise you might not remember all the details, and there’s a greater risk of you misplacing important flight documents that you need to support your case.
2. Provide accurate contact information, or better yet, give them a phone number AND an email address. Make sure they can get in touch with you.
3. State what you want. Also, feel free to make reference to EU Regulations or the Montreal Convention for baggage issues.
4. Provide enough facts and details. Explain what happened and provide supporting information.

How to Make a Complaint to Bulgaria Air

The first thing you should do is check the amount of compensation you could receive. You can do this through AirAdvisor’s compensation calculator by entering the basic details of your flight. Knowing how much you’re owed will give your complaint more credence and, as a result, improve the chances that you’ll actually receive what you’re owed.  

You’ll then want to write a letter explaining your situation. An easy way to do this is to use one of our templates. We have one for airline refund requests, refunds, and general poor service, and they will help you cover all the bases for getting the best outcome possible.

What to Do if Bulgaria Air Doesn’t Respond?

It can take a few weeks or a month for airlines to respond to complaints. But if Bulgaria Air hasn’t responded to your request, we can help!

AirAdvisor’s airline compensation team has successfully filed more than 650,000 complaints for passengers just like you. Plus, we have a 98% win rate, so if you send your complaint through us, we can take care of all the hard work for you. 

Why Partner with AirAdvisor

Choosing AirAdvisor to handle your complaint can help you get the best results without the hassle and worry. Since 2017, more than 280 000 have trusted us to handle their concern, and our experienced legal team has helped passengers all around the globe. You don’t have to go up against airlines alone. Let AirAdvisor help.

Claim with AirAdvisor and get up to €600 compensationFind out how much you’re owed today.Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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