Luxair Complaints: Contact Information, Common Issues & Tips

Other

Other - Good morning, I received your email about a seat change for my return flight from Luxembourg to Rome on December 21st. I dont't agree because I paid to choose my seat and I don't accept it, as I have claustrophobia and I need to sit in the front seats. If you don't give it back to me my seat that I chose and paid for, I'll send a formal complaint to the appropriate authorities. Best Regards. Alessandra Tarricone

Other - Dear Luxair Customer Service, I am writing to address a serious concern regarding the way my 88-year-old mother, who has reduced mobility, was treated on Luxair flight number LG3837 on October 20th, 2025, from Luxembourg to Madrid. Booking reference JHBS3L. As a frequent Luxair customer for the past 12 years, I have always trusted the airline to provide professional and respectful service, especially to passengers with special needs. My mother travels every month to Luxembourg, and until today, she has always been granted priority boarding without any issue due to her reduced mobility. Therefore, we do not understand the reasons why this right was denied on this particular flight. Unfortunately, on this occasion, the staff members on duty ,with ID numbers 17352, 20530, and specially their superior 19204 ( they refused to give their names, I find this behavior unacceptable ) not only denied my mother the priority boarding that passengers with reduced mobility are entitled to, but also treated us with a clear lack of courtesy and respect. I find it unacceptable and deeply disappointing that an elderly passenger with reduced mobility was treated in such a manner. I sincerely hope that Luxair will take this matter seriously and ensure that similar incidents do not occur again — particularly as I will soon be traveling with my mother once more. We request: • Written apologies and confirmation that such an incident will not happen again. • That this statement be signed by the responsible person and their superior. • Assurance that elderly passengers with reduced mobility will be treated with the respect and care they deserve. I trust Luxair will take this matter seriously and respond promptly.

Other - • Written apologies and confirmation that such an incident will not happen again. • That this statement be signed by the responsible person and their superior. • Assurance that elderly passengers with reduced mobility will be treated with the respect and care they deserve.

Other - Apologies and confirmation that it will not happen again in writing.