Luxair Complaints: Contact Information, Common Issues & Tips

I arrived on time with flight LG786 from Faro to Luxembourg on 15th November. Normal luggage arrived very quickly, but quite a large group of people were waiting a long time for golf equipment to arrive. One traveller was told he should have asked someone at the Lost Luggage counter that we were waiting for our luggage!! After a LONG wait, the first of the bags arrived, and when someone complained about the time waited, the Luxair agent was indeed VERY rude, aggressive, and most non co-operative. When the remaining bags arrived, someone else complained, and he cried out that "he was doing his job", but in a very unfriendly and rude manner. There was ONE person filling in a form at the lost luggage counter, but there must have been at least 25 golfers - from Portugal and Spain - waiting for their luggage. It was indeed a shame after what had been an on-time flight, easy passage through security and on board efficiency. This Luxair agent should not have displayed such aggressive behaviour to paying customers. Unfortunately, no-one could get near enough to get his name! Thank you for your attention.

I tried several times to submit a complaint on Luxair site, it is not possible, my details (e-tkt no, booking ref. and family name were not 'recognised'). I tried to call them on the number provided, +352 2456-1, it rings but no one is there to pick up the call. I was shocked by the demeanour of your Senior Cabin Crew Member on flight LG8903 to Bucharest. After the take off, I needed to use the bathroom - my seat was 19B, closer to the back of the plane, but as someone else was heading in the same direction, ahead of me, I decided to use the toilet at the front, which was still free. Before I got to it, another person entered first. I thought I'd wait there, when the SCCM, who was wearing a mask, started gesticulating towards me. As the aircraft was still ascending, I thought she was asking me to sit down. I barely sat down on the outer corner of the free seat closest to the toilet, when her gestures became more dramatic as she told me that I can't be there and I'm not allowed to sit down, in a tone of voice that was deeply inappropriate. Not to mention it was hard to understand what she was saying because her mouth was covered. I calmly explained that I misunderstood her gestures and that I'm just waiting for the bathroom, I asked her not to raise her voice and explain why she is so agitated. She said in an angry voice that this is the first class, and I said I don't doubt it - though there was no sign or visible separation - but that I thought the bathrooms were free to use for all passengers and the one at the back was occupied. She let me know there are two cubicles, not one at the back. I thanked her and I replied I couldn't have known that, there was no problem, I was going to use that one. But I still didn't understand her behaviour and tone of voice. She said I'm disturbing the passengers in the first class and she asked me to leave. I looked her in the eye and I said she is being very rude, then I left. At no point did I raise my voice or show disrespect, especially that she is an older person. My nationality or social status don't matter here. But I think what mattered to her was her assumption that most of the passengers were Romanian - therefore the attitude- and that I flew economy. The implications are very sad, as is her arrogance and contempt towards the people she perceives inferior. I looked at her again when we were leaving the aircraft, and tried to make eye contact. No chance. She never smiled or said goodbye or thanked any of the passengers around me (unlike the lovely flight attendant at her side). And yes, you can see the smile someone's eyes. Her nose and mouth were still covered. I will never see or interact with her again, but young men and women - your flight attendants in future managerial roles - are and will. Please look after them.

I was told that the flight was cancelled at the airport at the time we were supposed to start boarding. We were not given precise explanation for the reason of cancelling. There was no assistance at the aiport after the flight cancellation, it was 10pm and the customer service was closed. I managed to get a taxi and reach the house of a family member, I had to pay 80euro for the taxi at that time of the night. I was offered one only option for an alternative flight the day after in the evening, but I had work duties so I decided to book an alternative flight paying an extra 350euros. I managed to arrive at destination at lunch time the day after. I had to take half day off at work, I will not have my half day off compensated.

Technical problem after take off and the plane had to return to departure airport. 6 hours delay as a result.