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Luxair, SociΓ©tΓ© Luxembourgeoise de Navigation AΓ©rienne S.A.
25, rue Gabriel Lippmann, Lβ5365 Munsbach
Postal address: Lβ2987 Luxembourg
Luxembourg
Flight left you disappointed? Let others know what happened
Website:
www.luxair.luPhone:
+352 2456-1Mailing Address
Luxair, SociΓ©tΓ© Luxembourgeoise de Navigation AΓ©rienne S.A. 25, rue Gabriel Lippmann, Lβ5365 Munsbach Postal address: Lβ2987 Luxembourg LuxembourgOnly verified complaints
50% of complaints led to successful compensation payouts
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Phone
Live chat
Luxair does not offer a traditional live chat feature on its website. However, they do provide digital assistance via a chatbot βBobbyβ. He is available 24/7 via Facebook Messenger, offering help with baggage policies, website issues, parking, pets, and more. If Bobby can't resolve your question, he escalates it to a human agent.Social media
You can contact Luxair on Facebook and X (formally Twitter).Sending a DM to Luxair could lead to a faster response time.
Luxair, SociΓ©tΓ© Luxembourgeoise de Navigation AΓ©rienne S.A.
25, rue Gabriel Lippmann, Lβ5365 Munsbach
Postal address: Lβ2987 Luxembourg
Luxembourg
Show Luxair address
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You can raise specific complaints with Luxair by visiting:
https://www.luxair.lu/en/contact/?_gl=#/who-are-you
If you seek compensation for the problems you had directly from Luxair, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Luxair directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Luxair .
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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AirAdvisor is rated Excellent 4.6 based on 31,375 reviews
It was easy to deal with and I got a postive response.
Nayab Zara Binti Mobaraic Ahmad
Verified CustomerGot the results I wanted and the process was smooth.
I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.
Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.
Très réactif dans la résolution de préjudice liés aux problèmes de vols
Very responsive and assisstive. Having a smooth process.
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