Luxair Complaints: Contact Information, Common Issues & Tips

Written By Joanna Teljeur

Last Updated: October 04, 2024

A Luxair agent was rude to you, the cabin was filthy, or maybe you had a seating class downgrade. No matter the nature of your concern, you should always communicate your displeasure to the airline. As a matter of fact, lodging a complaint can help Luxair understand what upsets passengers, allowing them to improve their service. 

If you’re looking for contact info and tips for a better result, read on!

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

What Can You Complain About?

Luxair passengers can speak their mind about any number of issues. While some grievances can result in vouchers or discounts, others can lead to compensation, namely:

• Lost and damaged baggage
• Delayed flights
• Cancelled flights
• Denied boarding

These situations have a devastating effect on travel plans, and compensation is mandated by EU law.

Luxair Passenger Entitlements

If you have a Luxair flight disruption that leads to a delay of 3+ hours, or if your luggage gets lost or damaged, you could get compensation when you lodge a complaint. 

Regulation EU261 protects passengers for flights from, to, or within the European Union. This set of regulations compels the airline to pay affected passengers between €250-€600, depending on the flight distance.

The Montreal Convention is another set of rules that Luxair has agreed to follow. These cover baggage issues and can lead to as much as €1,599 in reimbursement.

Ensuring a Favourable Outcome 

When you begin filing your complaint, bear in mind that simply writing to the airline will not lead to a payout. You must provide as many details as possible including flight numbers, photos, anything that can show specifics of what happened.

Also, include accurate contact information. Better yet, provide a couple of different ways for Luxair to get a hold of you. You can also improve your chances of a successful result by clearly and kindly stating what you require to make the situation right. Tell them what you want and why.

How to Contact Luxair

Luxair Email Address

No email is provided. The airline advises passengers to use their form(s).

Phone Number

+352 2456-1 (Monday to Sunday, 08.00 - 19.00)

Complaints Form

Luxair allows you to choose from multiple complaint categories as seen in the image below.

How to Complain to Luxair

1. Go to the AirAdvisor homepage
2. Provide a few preliminary flight details and click Check Compensation
3. Enter a few more specifics about your trip
4. After we do the initial review, we’ll contact you if we need more details for your claim.

Let AirAdvisor take care of the complaint for you. We have a 98% win rate, and we’ve been defending passengers’ rights since 2017. Get started today and get the compensation you’re owed!