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Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
Flight left you disappointed? Let others know what happened
Website:
www.jal.co.jpPhone:
0344-8-569-778 - UKMailing Address
Nomura Real Estate Bldg., 2-4-11 Higashi-Shinagawa, Tokyo, JapanOnly verified complaints
50% of complaints led to successful compensation payouts
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Phone
Live chat
While there isn’t a Japan Airlines live chat service on their website, they do offer a bot chat for international passengers. This is not where you should lodge a Japan Airlines complaint, but it can be helpful to answer basic questions before filing a complaint.Social media
You can contact Japan Airlines on Facebook and X (formally Twitter).Sending a DM to Japan Airlines could lead to a faster response time.
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
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Claims filed alone are often rejected. But don’t worry, we have a 98% success rate at getting your money back!
When we fight for you, Japan Airlines will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with JAL by visiting:
https://enq.jal.co.jp/cre/Enquete/Question?enq=zasT%2B9h%2BUgY%3D&sessionsubkey=0ddd19a652158da92350df744e8d5f47
If you seek compensation for the problems you had directly from JAL, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Japan Airlines directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Japan Airlines.
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.
Good service & quick but expensive. Can't complain with the service. Thank you.
It was my first experience using AirAdvisor and I'm grateful I got to know them ! They were extremely efficient in getting a refund from the airline company and very quick as well !! They have some fees but it worth it. I totally recommend !
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Oluwafemi Temitope Vitor Ajayi
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