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RATED 4.5/5 AFTER 28,741 REVIEWS
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AeroItalia Reviews and Ratings

Read 21,089 verified passenger reviews to find out if AeroItalia is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Good route network
Good pricing
Friendly cabin crew
Baggage handling

Cons

In-flight entertainment
Meals and snacks
Overall flight experience

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

AeroItalia reviews

2.98

Terrible
(16)
Poor
(4)
Average
(3)
Very Good
(0)
Excellent
(0)

Millie T

Verified | May 4, 2026

Southend-Bergamo
Economy

Flight was severely delayed without...

Flight was severely delayed without any motivation given by airlines and greatly disruptive. I have to pay about 100 pounds for British Airway for replacement and even my refund still not received!

Southend-Bergamo
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Annie C

Verified | May 4, 2026

Paris-Catalina Island
Economy

The flight was cancelled or removed...

The flight was cancelled or removed from their schedule without any information provided. The booking code provided never worked and this airline is fraudulent .

Paris-Catalina Island
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Dorotea M

Verified | May 4, 2026

Doha-Paris
Economy

We arrived at Catania airport (tech...

We arrived at Catania airport (technical stop) and CDG airport (final destination) with more >4 hours, Communication with the airline was very poor. At Doha Airport, the flight was planned at 03.00am and flew instead at 07.30am causing strong inconvenience and a long wait at the airport without any voucher and explanations from the airline. I felt extremely disappointed about the services from Aeroitalia.

Doha-Paris
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Julie Ann J

Verified | Mar 4, 2026

Rome-Palermo
Economy

Flight delay

Horrible! Zero customer service. Delayed flight by 7 hours and no response for refund. We have to engage the help of a service to hopefully recoup some of our expenses.

Rome-Palermo
Economy

Gail S

Verified | Jun 28, 2025

Catania-Rome
Economy

What a pack of thieves!...

What a pack of thieves! Tried to check in the day before and they wanted to charge me “again” just to choose my seats. Thought I would try to resolve this at check in at airport. And they charged me an extra 160 euro as a fine because I did not check in the day before. They were going to get me either way. I have travelled extensively on different airlines and this is the worst I have ever seen. Will never book with Aeroitalia ever again. Will be contacting head office but won’t be expecting much from these morons.

Catania-Rome
Economy

Alina R

Verified | May 5, 2025

Milano-Bucharest
Economy

We waited more than 5...

We waited more than 5 hours to board and nobody provided us with any reason. No vouchers or support provided.

Milano-Bucharest
Economy

Comments

Anonymous member: I will give it a try

Steve B

Verified | May 5, 2025

London-Rome
Economy

The airline never notified us...

The airline never notified us that it was cancelled , nor did they respond to inquiries, nor did they give us an option to rebook. We discovered our flight was cancelled when we got to the airport.

London-Rome
Economy

Izkhak E

Verified | May 2, 2025

Rome-Tel-aviv
Economy

Flight cancelled 8 days ahead...

Flight cancelled 8 days ahead of departure to to cancellation of all flights to Israel by airline, had to purchase tickets on another airline with connection which cost more money and time, no compensation or alternative offered by airline

Rome-Tel-aviv
Economy

Ethan L

Verified | Apr 29, 2025

Tel-aviv-Bergamo
Economy

TLV to BGY and Return...

TLV to BGY and Return BGY to TLV cancelled both at less than 14 days prior to departure, 2 passengers( total of 4 flights) No valid explanation, had to rebook flights thru another airline resulting in lost time, flights with connections with added travel time and added cost. Loss of work and leisure time.

Tel-aviv-Bergamo
Economy

Adelina D

Verified | Apr 29, 2025

Milano-Bucharest
Economy

We had to fly back...

We had to fly back and had to rebook a flight that cost 1900 Eur. Plus 200 Eur for a taxi because the other flight was from milano. We had to book a nights ata hotel that cost us 250 Eur. In total we lost over 2350 Eur not including day of work, food etc.. We waited hours at the airport to arrange all that with 3 little kids. It was very frustrating and we demand conpensation. The alternative oprions were irrelvant for us.

Milano-Bucharest
Economy

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AeroItalia Ratings

All-time Rating & Reviews

Average Star Rating

2.98

Total Reviews count

21089

Review Sites Distribution

AirAdvisor
2.98
21089 (100%)
TripAdvisor
3
20514 (97.4%)
Google
1.9
298 (1.4%)
eSky.eu
3.9
59 (0.3%)

Kayak
3.35
55 (0.3%)
FlightReport
2.95
16 (0.1%)
PissedConsumer
1
3 (0%)
SiteJabber
2
1 (0%)
Airlines-Inform
3.13
1 (0%)

Join the conversation! What do you think of AeroItalia

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Compare AeroItalia with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.98

21089

3/5 overall

3 ways to claim compensation from AeroItalia

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with AeroItalia by following the steps below
1. Fill in the feedback and claims form on the AeroItalia website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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AeroItalia Reviews and Ratings

Pros

Cons

Pros

Cons