British Airways vs Air France: Which airline is better?

British AirwaysAir France
52%
48%
97 votes Live Heated rivalry
British Airways

British Airways

50 votes
4.1 traveller score
Air France

Air France

47 votes
3.4 traveller score

Passenger ratings

Give your rating for each characteristic

Your opinion is important to us!

Exit
British Airways

Your ratings - British Airways

All ratings are optional

Ticket pricing

Baggage allowance and pricing

Seat comfort

Customer support

Ease of compensation and refunds

Route network

Aircraft quality

British AirwaysAir France
2.22.3
Value
3.02.7
Legroom & seat comfort
2.32.4
Entertainment
2.12.8
Customer service
2.42.6
Food & beverage
2.83.0
Cleanliness
2.83.0
Ease of compensation & refunds

Discuss your experiences flying with these airlines with other passengers

Your opinion matters.

Discussion

MG

Marin G.

Verified Reviewer · Oct 26, 2026

I was left stranded at the airport for about 14 hours while I was not too well (on medication as I just came back from my little brother's funeral) The airline didn't wanna offer me a place to rest but instead gave me a €15 voucher for food to spend inside the airport (felt very undervalued ) I was forced to seat on those uncomfortable chairs at the airport for that amount of time sleeping while worrying about my little bag. Was a disaster for me. I actually felt demoralised and depressed. And felt like I would never want to use Air France again.

Responses

No responses yet. Join the conversation.

PB

Paul B.

Verified Reviewer · Oct 26, 2026

I missed my connection in Paris to Rio. With that, I was sent to Amsterdam, where I waited for over 5 hours in the Airport. Then, I saw that the flight from Amsterdam to Rio was cancelled, due technical problems with the airplane. The airline did not inform me by email or text message of this cancellation. The next flight was booked for the next morning and I had more expenses on food in the airport, where I did not get any other support from the airline. I had booked hotel and touristic attractions in the final destination that I missed after all this stress.

Responses

No responses yet. Join the conversation.

MG

Mathys G.

Verified Reviewer · Oct 26, 2026

This whole situation was already causing me a lot of anxiety which is not good for my health. The flight arrived CMN ar 20:45 and we waited for our final flight to RAK, we eventually got on the plane but had to disembark due to some reason with the airline. Now we are very worried because we are in a different country completely with no plane to take us to RAK. Again, no care was provided by the airline or anyone. No food or Drink

Responses

No responses yet. Join the conversation.

SO

Soline O.

Verified Reviewer · Oct 26, 2026

I got an email from Air France early morning of the 13th that my flight was canceled. No reasons provided. I was rebooked for the same flight the next day.

Responses

No responses yet. Join the conversation.

LL

Laure L.

Verified Reviewer · Oct 26, 2026

My flight delayed for 30 hours no accomodation was provided at that time and I spent my more than 300USD.

Responses

No responses yet. Join the conversation.

EJ

Erick J.

Verified Reviewer · Oct 26, 2026

Had to take an alternative flight with a different airline

Responses

No responses yet. Join the conversation.

JM

Jack M.

Verified Reviewer · Oct 26, 2026

we had to book next day flights which costs more than £300 and we were not offered any alternative flights We had also to book accomodation as it was late

Responses

No responses yet. Join the conversation.

FV

Funny V.

Verified Reviewer · Oct 26, 2026

Missed our connecting flight and had to book own accommodation and transport until the next flight next morning.

Responses

No responses yet. Join the conversation.

WA

William A.

Verified Reviewer · Oct 26, 2026

Was told the flight is now delayed which was such a headache. I have had big problems at work due to such a long delay. Honestly has cost me a lot of money and time.

Responses

No responses yet. Join the conversation.

VD

Vera D.

Verified Reviewer · Oct 26, 2026

Luggage for all onward Domestic passenger had accumulated throughout the day and BA announced that all baggage for cancelled flights would be put on two carousels (7&8) which was pandemonium. It took us 3 hours to get our bag and we were one of the lucky ones.

Responses

No responses yet. Join the conversation.

These comments are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor comments for compliance (as feasible).

Claim up to [£520] for a delay or cancellation on British Airways or Air France!

  • Searching…
  • No airports found
  • Searching…
  • No airports found
Check your eligibility for FREE Check in just 3 minutes No commitment necessary

AirAdvisor has been featured in:

CNNForbesUSA TodayMirror