British Airways vs American Airlines: Which airline is better?

British AirwaysAmerican Airlines
53%
47%
83 votes Live Heated rivalry
British Airways

British Airways

44 votes
4.1 traveller score
American Airlines

American Airlines

39 votes
2.9 traveller score

Passenger ratings

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British Airways

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Ticket pricing

Baggage allowance and pricing

Seat comfort

Customer support

Ease of compensation and refunds

Route network

Aircraft quality

British AirwaysAmerican Airlines
2.22.2
Value
3.02.5
Legroom & seat comfort
2.32.3
Entertainment
2.12.2
Customer service
2.42.1
Food & beverage
2.82.4
Cleanliness
2.82.9
Ease of compensation & refunds

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Discussion

CB

Christie B.

Verified Reviewer · Nov 2, 2026

When we were about to depart, there was a problem with the power and the air conditioning that they fixed right as the crew timed out and they made us get off the plane. Because the crew timed out we could not get to Philadelphia and we missed our connecting flight to Louisville. We were forced to find another flight for the next day and stay the night in Baltimore for the night.

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GH

Garry H.

Verified Reviewer · Nov 2, 2026

The flight was cancelled due to technical problems after two hours on board. They did not provide me with a hotel room as the next available flight is tomorrow morning. I have to sleep on a chair at the airport waiting for the next flight.

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AG

Anna G.

Verified Reviewer · Nov 2, 2026

Mechanical issues with the airplane. I missed my connecting flight in Dallas Texas as flight never left cdg.

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LK

Leslie K.

Verified Reviewer · Nov 2, 2026

Was told by the AA staff that the aircraft has already been closed because I was late. I then found out that I, in fact, was not late. They overbooked and they even had a sign at their counters asking passengers who were there earlier than I was to give yo their seats for some voucher.

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CJ

Christie J.

Verified Reviewer · Oct 26, 2026

The next possible flight we was given was more then 24 hours in which we lost a day on our holiday, we was given a cheap hotel to stay in and not much money to be able to get food with that night and the following day

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LM

Lesly M.

Verified Reviewer · Oct 26, 2026

I was sick of the situation. Was then issues a flight the next day, nearly 24 hours after the first flight. Arrived at Seattle stressed as only just made connecting flight. Cost of hotel and missed dinner appointment, totaling £150

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DG

Denny G.

Verified Reviewer · Oct 26, 2026

The airline provided me with a £4 voucher for my family, so £16 in total. I was inconvenienced as i had to pay an additional £28 for parking as we were late and also I missed important work calls scheduled for 2pm. I could not take those calls in a busy airport

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BH

Beth H.

Verified Reviewer · Oct 26, 2026

flight cancelled bags lost no support for follow on action at airport or onine

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AM

Alex M.

Verified Reviewer · Oct 26, 2026

My bags came back all wet and my close was wet and smelly i put it in the bin, i paid for taxis and food, i made a claim x2 and didn't get any reply.

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These comments are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor comments for compliance (as feasible).

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