British Airways vs Iberia Airlines: Which airline is better?

I have complained to Iberia but they keep fobbing me off saying it was outside their control. Both flights were Iberia I missed a nights accommodation in my hotel in Peru and arrived Monday morning, stressed, tired and had to go straight to the office.

They hung up multiple times and lied to me on the phone saying that seats were not even available (even though I could see online that tickets were for sale on the alternative flight) because they wanted to cancel my ticket and refund me the purchase price rather than transport me to my destination! terrible Experience

Iberia put us up in an airport hotel which, although adequate, was significantly worse than the unused hotel that we had paid for in Tenerife for that night. We were given a voucher for food in the hotel, but it was inedible so we went to a neighbouring hotel for dinner which we paid for ourselves.

It's ironic I had to book another flight back to England as they had caused me to miss their own flight back (which was booked separately). The extra cost of flying back and the accommodation costed a further 300 euros. I contacted the AESA about my complaint, who are the Spanish authorities and they advise clearly that Iberia should pay 600 euros in compensation.

A joke!!!!! Overbooked flight!!!!! Iberia the worst company EVER!!!!!!

we were informed 24 hours before we were due to fly. We are in our mid 70's We arrived in London 18 hours late so had to pay extra accommodation, meals, taxi,dogcare

i went to check in and was told it was canceled with no prior warning no hotel was offered and had to spend a night on the street

It was late at night when we got settled and the baby had not eaten for hours. We have claimed for incidental costs but we felt our one and only holiday was ruined. Everyone was stressed as the Airline had already given us a bad experience on the journey out and then lost 4 ski bags. We had the stress of almost daily checking and queues at the ski hire. I did not ski at all as it was too stressful. I saved all year for a family holiday.

Due to incompetence by all involved with the flight /connection /baggage handling and customer service and also bag return our cycling Trip to Malorca was totally and still is a complete right off