British Airways vs KLM Royal Dutch Airlines: Which airline is better?

We spoke with the helpdesk and we called 5 times to klm without response

One full suitcase missing. Medication for my father and myself, contact lenses, Christmas presents all in the suitcase. Last saw it checked in at dubai airport. Just extremely inconvenient and disappointing especially at Christmas time

When its time to board they dont let me board the airplane due to available set/operational error.denied me to board.I came in my destination very late already.And the airlines just say sorry to me for the inconvience they gave.

This was such a disappointment especially when flying with British Airways which I though was reliable and efficient and have first class service. They eventually put us in a hotel. My son had work on the 15th of January so he had cancelled his shift so that he can spent time with me since I haven’t seen him for a while.

I was told 'operational delays' and not offered any reimbursement. I was also forced to come back the next day for my suitcase as they lost that.

We boarded and took off at about 16:15, without hot meals as the food had spoiled. The hostess in charge did very well to pacify us and get us off at all, as there appeared to be a totally lack of procedure or available back up staff.

had to pay my own accomodation as staff were not sure if they could arrange this. I finally arrived in aberdeen at 1055 am on monday morning when i was due to orignally arrive at 22.35 on sunday night.

No care provided We missed our rental car (office closed) and had to take a cab to go to our appointment. Lost the costs of car rental +/- €480 and costs taxi +/- €170.