British Airways vs Lufthansa: Which airline is better?

We were never notified of any cancellation. I read about the strike in the news just 2 days prior to our departure, checked out our bookings, and our flight from Frankfurt no longer appeared to be active.

I did not had my medication for so many days, since I was counting to return home on Sunday. Lufthansa also did not offer me a hotel booking for this time, nor any financial support. Lufthansa was not able to be contacted because of technical issues of their robot.

There was no care, I lost over 250 Euros travelling to Switzerland to take an alternative Wizz flight

Luftnahsa sent a sms saying flight cancelled due to strike in Germany. Only option was no good for my business trip. Lufthansa customer service not helpful. i asked about refund but they were evasive.

So far they haven’t provided any care only the online option to rebook, which I did while waiting for the flight to leave. This inconveniences is because we have to stay an extra night and miss another day off work.

LH refused to provide/disclose reasons for delays/cancelations but also refused to compensate saying these could noе have been foreseen thus LH is no responsible.

Apart from feeling overwhelmed with stress of the situation, Her dad was on the flight incoming from Edinburgh and they planned to meet through passports at Gibraltar airport.

BA offered no apology, nor reason and, despite having booked us both onto another flight, when I went into "manage my booking" showed we only had one seat. I rang BA customer services 27 times from France unable to get through, and when I did get through, waited an hour to speak to someone who said this could only be resolved at the airport ... My mother is 82 and I have Parkinsons disease, the stress of not knowing if we had one seat or two made both of us ill.

British Airways cancelled flight on 01 April 2022 message sent by text no reason for cancellation or why

I was denied boarding, because the BA system just could not check me in. They had a ‘IT system error’ they could not override and I was simply denied boarding without offering to put me on the next flight.

Flight was cancelled, British Airways failed to book us into any hotels and no help was offered.