British Airways vs Virgin Atlantic Airways: Which airline is better?

Made me miss my connecting flight and my chair once on the flight had no power and I couldn't access the entertainment system.

Virgin Atlantic did not let us know that the flight was canceled. I had to call them from the airport because I did not find the flight details in the airport display. They told that the flight to London was cancelled and they missed to inform us.

the flight we were re-booked on was 2 days later, and not direct. we missed a reunion in new York with old friends, and lost hotel

They sold my seat when it was not my problem. When I got here they denied my boarding and claimed they had no idea the plane was delayed. The airline provided nothing. No compensation, no hotel, nothing. I was rebooked for the next day, as in I have to stay 13 hours in the airport. They had no right to sell my ticket yo someone else.

Flight delayed 12 hours. We lost a business day, no service from Virgin ground crew provided. Kids and family ruined the end of vacation and beginning of schools after nearly two nights of lack of sleep.

This happened twice. Both times I had to fly to London City and take taxis to Heathrow and back at great expense which BA will not compensate me for.

Checked bags into the hold and we were informed our flight had been cancelled so we had to organise alternate travel