Emirates Airlines vs British Airways: Which airline is better?

Emirates AirlinesBritish Airways
52%
48%
111 votes Live Heated rivalry
Emirates Airlines

Emirates Airlines

58 votes
3.9 traveller score
British Airways

British Airways

53 votes
4.1 traveller score

Passenger ratings

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Emirates Airlines

Your ratings - Emirates Airlines

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Ticket pricing

Baggage allowance and pricing

Seat comfort

Customer support

Ease of compensation and refunds

Route network

Aircraft quality

Emirates AirlinesBritish Airways
2.92.2
Value
3.43.0
Legroom & seat comfort
3.22.3
Entertainment
3.32.1
Customer service
3.02.4
Food & beverage
3.52.8
Cleanliness
2.82.8
Ease of compensation & refunds

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Discussion

H

Henry

Oct 28, 2026

Emrates only agreed to reimburse the taxi costs and said that the flight was delayed as an impact of a medical emergency which counts as an extraodinary circumstance. This is not correct, as our flight had no medical emergency.

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B

Bella

Oct 28, 2026

we sat on plane at Heathrow for 5 hours no reason given then told to get off and taken to hotel for night and didn't leave until 8pm day after original flight

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A

Amber

Oct 28, 2026

We lost a day at our resort in mauritius . We want the claim so that we cover the day that we payed but didnt spend on vacation.

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LR

Lana R.

Verified Reviewer · Oct 26, 2026

We had to purchase another ticket with another Airline, and were only able to get to our final destination 2 and a half days later. The airline didn't inform us AT all. We only saw the boards at the airport once we got to the boarding gate to say that flights were cancelled. The airline provided no care at all. There were no staff at any British airways information stalls, or at the boarding gates. We missed work for 2 days.

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HT

Hope T.

Verified Reviewer · Oct 26, 2026

There's no flights at all I was lost a lot of things because of this flight canceled.

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GN

Gven N.

Verified Reviewer · Oct 26, 2026

Lost a complete days holiday by the time we arrive

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RL

Ruskin L.

Verified Reviewer · Oct 26, 2026

The crew did not offload my baggage and left without me. I was forced to stay over in the US and book an entirely new fight as they counted me as a 'no-show', even though they had accepted and not off-loaded my bag.

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RB

Ratt B.

Verified Reviewer · Oct 26, 2026

No information at airport until 2hrs after scheduled departure time,no food or drink provided and i had to ask for water which was given 4hrs after asking,my children had to take a day off work to pick us up,

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These comments are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor comments for compliance (as feasible).

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