KLM Royal Dutch Airlines vs Air France: Which airline is better?

My Mum was emotionally distressed, and could not sleep the whole night because she is not used to hotels with people who did not speak the same language. I was the whole time over the phone to make sure they did not forget her the next dat the same way they did when she missed her plane.

I'm out of pocket even more money of additional trains from the airport to Lyon central and then TGV to Nimes and then cab to Avignon. This was the most inconvenienced changing of flight route and hubs and destinations and additional travel and expenses I have ever experienced. I spent countless hours on the phone trying secure medical accommodation seats last minute

I had to check out all our luggage and took a train from ORY to CDG that cost me from my pocket, plus all the inconvenience that we had to go through and additional fees for re-checking of our luggage at CDG. For your information we had already paid for the excess weigh for our luggage at origin departure. Due to this inconvenience we missed our connection flight to Toronto.

After many tos and fros between Air Canada and Air France, the latter airline finally booked me for the next day to Toronto. I had to incur accomodation costs to spend the night at a nearby cheap hotel so as not to roam around the airport while awaiting for the flight. I additionally had to purchase a phone charger as my own charger got lost in this whole process of moving back and forth.I faced much stress with all of this delay issues and I even sprained my left ankle (as a result of rushing within the different terminals and hallways). This caused me a great deal of discomfort during the flight.

It was incredibly frustrating for KLM to have not known that there was no plane for us to board, or when we would ever depart Amsterdam. Several other airlines departed that day without incident.

I had no clothes or personal belonging for 8 days over the Christmas holiday. I tried to contact KLM multiple times without any luck. My luggage was missing for 8 days!!!

We chose KLM because of the trust and confidence we had in the airline’s reputation for safety and professionalism. This experience has seriously damaged that trust.

I thought my bag would arrive at the airport! I had to go offshore to an oil platform with no bag! No toiletries, work laptop, gym shoes etc…absolute nightmare