Lufthansa vs KLM Royal Dutch Airlines: Which airline is better?

It suppose to be vacation nice tripm not horriblem stressful trip. It wasnt problem fo manifestation and it wasnt weather problem. another companies didnt had any problem!

It was extremely strenuous, despite being allowed to rest between flights in the airport lounge. It was a lost day, on a journey that would normally take about 5 hours.

The ticket was bought through lufthansa, and after a useless chat with their staff, I managed to speak to a decent human being over their support number. They offered an alternative flight that was like 16 hours later, so I asked a refund.

Lufthansa never informed me at any point that my flight was cancelled. I found out when I went onto the app to check the status of my flight. I spent almost 4 hours on the chat bot trying to speak to someone about the cancellation.

i have missed my bus as the flight was delayed, and had to take a taxi home. I was meant to have an exam and had to reschedule due to this inconvenience. In addition my suitcase is broken. The airline gave NO information, no guidance and till this day have not answered my messages.

I have no bags or clothes, Two bags gone, My bags were not put on my plane. This is a TWO WEEK Business trip that I am starting, I have lost two new TUMI bags, the garment bag and smaller roller bag, all of my clothes, 2 suits, two slacks, shirts, shoes, ties, belts, underwear, socks, a leather breifcase that was in the garmet bag

Flight had been cancelled. No communication was given on further steps to be taken. We haven’t heard anything from them since. We tried calling the airline and after being on hold for more than an hour we got hold of reservations, their employee then proceeded to end the call without helping or giving guidance on the situation. Not a pleasant experience.

We were thinking it will be best trip for the new year 2026 with positive spirit and energy but It became the worst, as we are still waiting and waiting our baggage. Moreover the suitcase was belonging to my mother and now she is not in this world

I was on line at KLM for an hour at airport and left because line was 5 hours long. I called KLM for 45 minutes and could not get through. I used KLM's WhatsApp chat for over an hour and again could not get through. NO CARE PROVIDED BY AIRLINE. Inconvenience is I missed close to two days of my vacation with my husband in Alicante.