Ryanair vs Wizz Air: Which airline is better?

It was an overall awful experience after spending 8h at the airport in Belgrade. The airline provided no reasons for the delay, but was just sending email notifications. There were no vouchers for food and drinks offered.

More then 24 hour stay in the airport no body help with nothing (drink food). My ticket with my wife and dougther cancel and after I am must buy new tickets

We weren’t given any explanation as to why the delay was caused. Also we weren’t notified beforehand through text or Email regarding any potential delays. Both my husband and son have been awarded the right compensation from your team very recently.

Nobody at any point during my journey could communicate to us the reason for the delay of the flight. The whole day of the flight I kept receiving emails text messages saying my flight would be delayed - so Wizzair knew well in advance of the flight (over 12 before the flight’s original departure time) that the flight would be delayed.

At the airport, there were no Wizzair staff to speak to and when we saw on the screen that the flight had been cancelled we went to the general customer service desk to ask. They advised us that there were no other replacement flights and provided no reason for the cancellation but simply advised us (in the absence of information from Wizzair) that we purchase another flight on our own accord to be able to fly back to Luton which we did.

All my family - 2 adults and 3 kids was blocked for 3 more nights in Sofia and needed to buy new one way much more expensive tickets with another airline to be able to return to Brussels. We also needed to pay more for accommodation and parking.

Terrible customer service, zero communication with the passengers with a 4Euros voucher provided for over 5hours delay!

Instead of arriving Friday night I only arrived to Manchester Saturday morning, was completely drained because of all of this so lost 1 day of my vacation. Also the people that were picking me up at the airport were completely lost with all of this confusion.