TUI Airways vs Jet2: Which airline is better?

Initial departure from Manchester was delayed due to change of aeroplane caused by technical issues. Due to this the seats we had chosen and paid for were changed and therefore we were not with our family who we were originally seated with. Upon arriving at Tenerife the plane attempted two landings and eventually diverted to Fuerteventura

Left home before received email about delay. Arrived airport 4.15am for flight at 7.25am. Finally arrived at hotel at 19.30 pm. Received £20 each to spend on food. Lost days holiday which was very disappointing.

strike in paris meant tui did not have a plane for us because planes were held up/ snowed in in paris The pilot said we had to wait for a plane to be got from Edinburgh. The delay meant I missed my coach transfer out to the hotel. I also discovered my suitcase was badly damaged, it was not on the carousel, but an airport official had my case in her office.

Fog at Aberdeen prevented a plane landing on 5 May so there was no plane for us on 6 May. Plane tried to come from Glasgow but couldn’t land. Stayed in hotel overnight then bussed to Glasgow on 7 May and flew from there, TUI should have organised this trip to Glasgow for 6 May when they knew the conditions.

ON MY FLIGHT TO BIRMINGHAM I HAD RESERVED SEATS 40J AND 40 G AND PAID FOR THESE SEATS WHEN I CHECKED IN AT TENERIFE I WAS TOLD THESE SEATS HAD BEEN ALLOCATED TO OTHER PASSENGERS

dalayed while on plane due to passenger deciding they were not flying and airline then having to get there luggage off airplane

Jet2 ground staff did their best under the circumstances but five and a half hours delay through the night was tough.

I was told of a 24-hour dealy to the flight. Jet2 kept us well informed and made the arrangements for an overnight stay in Tenerife. We did not, in the event, lose any money.

We were given a 10 euro food vouchers which we waited 45mins for The seating we had pe booked and paid for were not provided on flight The time on ground at Manchester was about 1 hour We then had a long drive home after flight to Newcastle

JET2 Claimed that the volcanic ash cloud has caused the delay but other companies were flying that route the same day. My flight ended up 23hrs delayed.