Відшкодування та компенсація Austrian Airlines за скасування рейсу або затримку рейсу

LONGEST TRIP OF MY LIFE! :-) Dear Sirs, I bought a ticket at Austrian Airlines to fly from Amsterdam (AMS) to Warsaw (WAW) via Vienna (VIE) and was supposed to arrive in Warsaw on December 13th @ 14:25 (return on December 14th at 14:35). Initial schedule – December 13th, 2019: OS372, from AMS to VIE, 10:10 AM; OS623, from VIE to WAW, 1:00 PM; => Arrival at the destination, Warsaw December 13th at 2:25 PM Actuals – December 13th, 2019: 1. OS372, from AMS to VIE, 10:10 AM – delayed, but still possible to catch my connecting flight; 2. OS623, from VIE to WAW, 1:00 PM – canceled, without prior notice; I was rebooked by the airline for: 3. OS235 from VIE to BER, 5:25 PM – this flight turned to be delayed 1 hour, and I missed my connecting flight 4. LO390 from BER to WAW, 7:30 PM – missed due to late arrival of the earlier flight (OS235); I was AGAIN rebooked by the airline for: 5. LH2051 from BER to MUC, 9:00 PM (on time) 6. LO376 from MUC to WAW, 7:00 AM (December 14th, 2019 - on time). As an effect, I arrived 18 hours later than planned, while my return flight was December 14th, 2019, at 2:35 PM (same day!). I encountered the following misfortune and very uncomfortable situation: 1. I arrived 18 hours later than planned; 2. Austrian forced me to take four flights and make a one overnight stay on my trip from Amsterdam to Warsaw (over 3000 km flown, instead of 1200 km); 3. I could not meet my travel purpose, as I was flying back on the arrival day at 14:35, which means I had virtually around 3 hours in Warsaw. Looking forward to hearing from you.

When arriving at Podgorica airport at 7:00 on 16 Sep 2020 to board the the Austrian Airlines flight departing as per booking at 8:00 I found the Austrian Airlines check-in counter unattended and it was apparent that the flight had been cancelled - no advice was received. my ticket was then re-issued for departing at 15:00 the same day. The connection flight to Innsbruck was also re-issued departing Vienna at 21:50 and arriving at Innsbruck airport at 22:50 instead of, as per booking, at 14:05.

When arriving at the Podgorica airport on September 16 prior to 8:00, it was apparent the the flight has been cancelled - no reason was provided. The flight was rescheduled to OS 7XX departing Podgorica at 15:00. The booked flight departing at 13:05 to Innsbruck was missed and rescheduled to OS 9XX departing at 21:50, arriving at Innsbruck at 22:50 instead of 14:05

Boarding was delayed. After boarding departure was further delayed. Ultimately we were informed the crew had timed out. However they did admit over email it was due to "crew sickness on short notice" as I understand staffing issues are not protected from EU penalty.

Рейс OS6XX отменили (он вообще не прилетел в Днепр, а прилетел в Киев), после сказали подойти к кассам авиакомпании. Я простоя в очереди 5 часов, и на следующий день этим рейсом уже лететь не мог так как он был заполнен на тот момет, так как у меня была рабочая встреча настоял на вылете в 21-30 через Тель-Авив используя рейс МАУ. В итоге я в София попал вместо 20-30 4 августа, в 7-30 5 августа.

По технічних причинах затримали рейс на 4+ години , авіакомпанія прислала смс, що викупили квитки іншої авіалінії LOT з пересадкою у Варшаві(так як на стиковий рейс у Відні ми не встигли), та даний рейс відправлявся в 19:45, замість очікуваної 10:00. Альтернатив не було надано!

По прибутті до Відня у 8 годин ранку не побачили ніде на табло інформації про наш рейс, який мав вилітати в 10.45... Після звернення в інфорамаційний центр авіаліній отримали інформацію - очікуйте додаткову інформацію, час очікування не повідомили. В 10.30 (приблизно) зявилася інформація на інформаційних табло про те що інформація про вильоту зявиться після 14 години. В 14.00-14.10 зявилася інформація що виліт буде в 16.30. Фактично літак почав рух в 17.38. По зазначених моментах також є фото. Із-за затримки цього рейсу прийшлось додатково бронювати готель в Нью-Йорку на 1 ніч та купувати білети на ранок до Міннеаполісу, оскільки квитки першого класу (викуплені раніше) на рейс DL1XXX пропали із-за затримки рейсу.

Airline canceled the flight. Airline states I was notified by email on 30.06.2020. I didn't see any email. I learned of the cancellation on the day of the flight and had to book another emergency flight. Upon calling the airline, the airline didn't offer any replacement flight nor explanation.

Flight return to Viena airport after take over and reseduled for 06 of july on the morning

We got in air. After 30min they told us that we have to go back in Vienna. No other details. No one was there to help us with booking another trip.

I bought my ticket on the 27th of June from get a flight and even though they knew the flight wasn't going to be available they still booked it and then when my flight had 6 days left they said your flight has been cancelled, and when I ask why they said it was due to covid-19 and then when I ask for a refund they tell me its going to take 10 to 12 weeks.

No one at the airport in Prague actually told us what is the reason for the delay, we assumed (looking on the weather mobile app) it was due to the weather. Instead of 11.20am we departed around 12.15pm, and because of that missed the connecting flight. So instead of arrival in Sarajevo at 2pm, we have finally arrived at late 10 pm at night (Prague-Vienna- Zagreb- Sarajevo). I missed an important meeting scheduled for the 4 pm that day. This never happened before to me.

I missed a flight to Vienna, spent all day at airports and was late for a business meeting in Sarajevo, where I was supposed to be at 2 p.m.

flight OS760 at 07:40am was cancelled, and a new flight OS758 at 15:10pm was provided.

Due to the flight delay in Stuttgart, I missed the flight to Skopje. I was rerouted to Zurich, but again I missed the flight to Skopje. I reached the final destination-Skopje via Belgrade the next day 18 Jan around 14.35.

Austrian Airlines Missed connection compensation. Flight was delated. 1. The flight OS 354 was delayed because of the late arrival of the aircraft on flight OS353 from Vienna. The latter landed at BRU at 17:15 (CET) local time. 2. Because of the late arrival of the aircraft, the filed departure time (ETD) of 17:50 of OS354 could not be complied with anymore. The flight lost its planned slot and was issued a new slot time, which delayed the departure from BRU airport by 1 hour 30 min compared to the ETD in the original flight plan. The flight departed at 19:23 local (CET) time. 3. OS354 landed at VIE airport before the departure of flight OS799 to Sofia. When I entered the terminal building, the flight was ‘closed’ but the aircraft had not departed yet. This means that Austrian have had the opportunity to delay the flight OS799, by say 15 min, and prevent connecting passengers spending the night in Vienna. But they did not do so, even though this was the last aircraft rotation for the day (the aircraft stays overnight in Sofia). So, it was entirely Austrian decision do so as they did. (Note: On my previous flight from VIE to SOF in July 2019 the flight OS799 was delayed by half an hour to wait for connecting passengers. This is not exceptional at all.)

Flight delay by Austrian Airlines caused Missed Connection want to get compensation claim. We were flying with my wife Rozita from Yerevan To Stuttgart. Because pf the little time to change the aircraft at the airport in Vienna we have missed the aircraft and had to wait from 6:50 till 17:30 in Vienna to fly with to Stuttgart. Because of that we have passed many appointments that we had done on the same day. It was impossible to reach another aircraft because our gate was nor near and we had to go there on bus. Before that we should show our hand baggage one more time in Vienna that’s why we did’t reach the aircraft. We were nor the only people that were waiting to become another tickets.. many people from another flights hadn’t reach their aircraft because of the same reason. We are waiting from you for a compensation for waiting for such a long time and passing our appointments.

Claim missed connection compensation from Austrian Airlines We flied from Zvartnots to Vienna 40 Min later. We were in Vienna at 6:33. As we had problems with check in, we couldn’t online check in at home and we had to do this at the airport. We became the 35 and 10 places in the aircraft. When we came out from the aircraft, it was already 6:50. Our flight to Stuttgart was at 7:15. So we had 25 Min to go the aircraft. The problem ist that we had to go to another gate on bus and takes time to get to the gate on bus. And before we do this we must show our hand baggage one more, though we had already showed it in Zvartnots airport. We stayed row for showing the baggage, then we walked through the airport to find our gate und we went there on bus. And when we find our gate, it was already 7:25, and our aircraft flied punctual without waiting for the passengers, knowing that the passengers didn’t have the time to reach the gate. Then we went to the Austrian Airlines service and there were 100 people that didn’t reach their flights because of the little time. When you cannot organize that the people reach the next aircraft, don’t do so short Switching times. We had to wait till 17:30 in Vienna to fly to Stuttgart and we have passed many appointments that we had in the morning in our town. Because of this flight we were at home late in the evening and tired. We are expecting your compensation.

My flight from Vienna to Sarajevo has been canceled because of the fog in Sarajevo and there were no places at alternative flights. I stayed for one night in Vienna and I arrived in Sarajevo by the bus at midnight on 9th December, i.e. about 27 hours later. I missed very important classes at the University.

Dear Sir/Madam, On 08.11.2019 I had a flight booked from Amsterdam to Sarajevo via Vienna. Unfortunately, due to traffic at the Schiphol Airport that morning the Airplane had a delay of approx 40 minutes (flight number OS372). Besides that, the flight time took longer than expected (approx 20 minutes). Because of this I missed my connection flight to Sarajevo (OS757). After that I was directed to gate G04 to the official Austrain airline counter to have my connection flight to Sarajevo rebooked. I was expecting to wait a relatively normal amount of time (approx 1 hour) to have a replacement flight to Sarajevo. However, due to multiple flights being delayed that day I had to wait 5 hours at the airport only to have my flight booked for next day. To make matters worse, the rebooked flight was not even a direct flight from Vienna to Sarajevo, but via Belgrade. This meant an additional stop on my way to Sarajevo. Instead of arriving at 14:10 on 08.11.2019 as initially scheduled, due to the bad planning of Austrian airlines I arrived on 09.11.2019 at 14:40, with more than a 24h delay. I was on my holidays so this delay cost me 1 day of hard-earned holidays. Because of this, I am requesting the refund of 250 Euros to which I am entitled according to 'European Passenger Rights Regulation EC 261/04'. Kind Regards,

Given the delay of the first flight (OS0018 13Dec MAURITIUS-VIENNA) I missed the connecting flight (OS5183 13 Dec VIENNA-LISBON). After the missing connection Austrian airlines rebooked another flight combination for the followinf day (14 dec) and I arrived at my final destination (Lisbon) on 14 of December 2019 at 11:20 when we should have arrived on 13 December at 22.55.

OS0577 from Sofia was delayed by more than two hours without any explanation (actually, it only arrived to Sofia by the time we were supposed to already land in Vienna). Consequently, we missed out connecting flight to Geneva (OS0577). We were rescheduled for another flight next morning (OS0571)

The day before i had to fly to Milan (direct flight) I was notified about the flight cancellation. The Flight company (Austria Airline) provided me with a replacement flight, but the flight proposed had a layover in Munich and the arrival time was 9h after the planned arrival

My flight from Belgrade to Vienna was delayed by 25 minutes. It took so long to disembark the aircraft and take all the hand luggages that were all in hold since the aircraft didn't have space for hand luggages. When we were out of the aircraft it was already 20:20 and my next flight to MXP was departing at 20:30 so it wasn't possible to make it. I was put on the next flight tomorrow morning at 6:30 so we landed at 7:55 so I arrived to my final destination 10 hours later.

При перелете в Одессу самолет не приземлился в Одессе, приземлились в Молдавии, аргументируя что плохая погода. Хотя в Одессе другие самолеты приземлялись. Знаю так как знакомые прилетели с Турции с разницей в 20 минут. Домой добирался своим ходом! Трансфер до Одессы с Молдавии не предоставили. Сказали лететь обратно в Вену и на 22 число вылет в Одессу.

I arrived at GRZ for my flight at 17:30 and was notified by a security official that the flight was cancelled. I received no email nor phone notification of the cancellation. The airline placed me on a bus to Vienna and on a flight from Vienna to DUS at 20:30.

The first flight from Zagreb to Vienna was delayed too so we couldn’t arrive in time for our flight to Bucharest even if the plane was down for more than 15 minutes after our arrival. They checked in us next day.

Plane arrived about 30 mts late in AMS. Turnaround took long so takeoff from AMS was about 1 hour late. Arrival in VIE was about 45 mts late. While we rushed through security and immigration we were denied boarding on the flight VIE-TIA. We are now rebooked via FRA and arrive in TIA about 8,5 hours later than planned

I had a flight from Paris to Tirana with Austrian Airway, departing at 9h15 and arriving in TIrana around 2pm. When I arrived in Vienna I was not able to get the second plane, no explantion was given. Instead they gave me a second ticket from Vienna to Lubjana and then from Lubjana to Tirana. In the end I arrieved in Tirana at 23h55.

We had more than an hour delay from brussels to vienna so we arrived late for the flight vienna to larnaca. we were given a voucher of two nights stay at a hotel in vienna and came back to Larnaca at 28 of July

Рейс из Вены задержали на 3.5 часа из-за "проблем с компьютером"

we just board late for nothing get in Vienna late for nothing all day their flights was delay

The aircraft was at the JFK airport on time. We waited for boarding for three hours. They just told us they have technical issues. We had a connection in Vienna which we missed. We were offered a fligt next day, 24 hours after our original flight which we couldn't accept so we organized another way of transport from Vienna to Zagreb by ourselves.