How AirAdvisor handles your personal data

1. General provisions

1.1. AirAdvisor International Inc. ("AirAdvisor") provides its services to any internet user. You can access our service through the website https://airadvisor.com. The Privacy Policy ("Policy") is an integral part of the Terms and Conditions.

1.2. We designed this Policy to confirm our compliance with the General Data Protection Regulation, i.e., Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR"), and other laws and regulations governing the processing of personal data of internet users.

1.3. We respect personal data. When you use AirAdvisor's services, you are trusting us with your personal information. We do our best to keep that data secure while giving you the ability to manage it.

1.4. Please note that this Policy applies to all personal data that you provide to us, as well as data that we collect independently while you are using AirAdvisor's services (including cookies).

1.5. This Policy explains:

- who we are;
- how we handle personal data;
- what personal data we collect;
- the purposes for which we process personal data;
- where and why we transfer personal data;
- how long we retain personal data;
- what rights you have with respect to your personal data;
- how we safeguard the confidentiality of personal data;
- how to contact us.

1.6. The legal basis for our processing of personal data is, in accordance with Article 6 of the GDPR, one or more of the following:

- your consent to the processing of your personal data and the personal data of any third parties on whose behalf you are acting, in order for us to provide our services;
- the necessity of fulfilling a contract with you or a third party on whose behalf you are acting.

1.7. Sensitive personal data (for example, data concerning health) will only be processed with appropriate consent for the processing of your personal data and the personal data of any third parties on whose behalf you are acting, and/or where necessary to enable carriers to provide special health-related services to the passenger.

1.8. We reserve the right to amend this Privacy Policy at any time and for any reason. The date of the most recent update will be noted in the "Last Updated" line at the bottom of this page.

2. Consent to the processing of personal data

2.1. Before submitting a claim to AirAdvisor through the website, by checking the box next to the field "I confirm that all information provided by me is true. I agree to all Terms and Conditions and Privacy Policy," we consider that you:

- accept the terms of this Policy in full, without reservation or modification;
- acknowledge that your personal data and the personal data of any third parties on whose behalf you are acting may be collected and processed using AirAdvisor's technical systems on this website;
- consent to the collection and processing of all personal data you provide for the purposes set forth in this Policy;
- consent to the processing of sensitive personal data (e.g., health information) relating to you or any third parties on whose behalf you are acting, where necessary to provide special services directly associated with that category of personal data;
- consent to the processing and cross-border transfer of your personal data and the personal data of any third parties on whose behalf you are acting, where required under the applicable terms of service;
- consent to the disclosure of personal data to third parties for the purposes of fulfilling agreement terms and providing AirAdvisor's services;
- consent to the collection and storage of your personal data and the personal data of any third parties on whose behalf you are acting, without a set time limit, until you or the relevant third party submit a request to cease processing and/or delete that personal data, or until AirAdvisor terminates the applicable relationship, or otherwise in accordance with the provisions of this Policy and applicable law.

2.2. By accepting the terms of this Policy, you confirm that you are a legally competent individual who is at least 18 years of age.

2.3. By accepting the terms of this Policy, you consent to the processing of your personal data and the personal data of any third parties on whose behalf you are acting, under the conditions specified in this Privacy Policy.

2.4. When providing data about third parties, you confirm that the relevant third party is aware of the provisions of this Policy and has given their unlimited and unconditional consent to the collection and processing of their personal data in accordance with the terms of this Policy.

2.5. If you are using AirAdvisor's services on behalf of third parties (e.g., your clients), the information you provide about those third parties will be collected and processed by AirAdvisor on the same terms as your own personal data.

3. Personal data we collect and process

3.1. We receive and store all information you provide through the https://airadvisor.com website, share with our support team, or transmit to AirAdvisor in any form and by any means, to the extent necessary to provide our services, improve those services, and fulfill our contractual obligations to you or any third parties on whose behalf you are acting.

3.2. The data referenced above includes the following:

- information that can be used to directly identify a person using AirAdvisor's services, including last name, first name, mobile phone number, and email address;
- information that can be used to identify a passenger submitting a compensation claim, including last name, first name, date of birth, gender, nationality, mobile phone number, mailing address, and email address;
- flight details;
- identification document details;
- bank account details;
- details of documents required to support a compensation claim (e.g., booking reference);
- technical data, such as Internet Protocol (IP) address used for your internet connection, your registration details, browser type and version, time zone, browser plug-in type and version, operating system and platform;
- profile details (settings, search history, booking history, and marketing history);
- data on your site visits, clickstream, and navigation history (including date and time), services you have searched for or viewed, page response times, download failures, time spent on certain pages, information about your on-page activity (e.g., scrolling, clicks, mouse-overs), and page navigation methods;
- information shared during telephone conversations, via email, our website, social media, our support team, or other channels;
- information required for entering into or fulfilling an agreement with you or any third parties on whose behalf you are acting;
- information about activities involving you and us, or any third parties on whose behalf you are acting;
- strictly necessary cookies, and cookies collected and sent to Amplitude and Intercom to enable use of those tools for the purpose of improving website performance;
- any other information you voluntarily provide on the website.

3.3. If you do not want us to process your personal data or the personal data of any third parties on whose behalf you are acting, please do not provide us with that information.

3.4. We do not knowingly collect personal information from children under the age of 18. If you are under 18, do not use or provide any information on our website or through our services. If we discover that personal data has been submitted by someone other than a parent or legal guardian of the child, or a user expressly authorized by them, we will promptly delete that data.

4. Cookie Policy

Cookie Settings

4.1. Like most websites, we use cookies, these are text files containing small amounts of information that are sent to your browser and stored on your computer, mobile phone, or other device when you visit a website.

4.2. The information provided by cookies is anonymous. We use it to make our website easier to use, as it allows the website to recognize users during their current visit or on return visits.

4.3. You can block or delete cookies and restrict their use in your browser settings. The steps required to do this vary by browser. Please note that certain pages of our website are only accessible with cookies enabled. Disabling cookies may result in restricted access to our content and reduced functionality of our website.

4.4. Disabling cookies may affect your experience on our website. Please visit your browser's help or support section, or [www.allaboutcookies.org](https://www.allaboutcookies.org), for more information. By continuing to use this website without changing your settings, you consent to our use of cookies as described in this Policy.

5. The purposes for which personal data will be used

5.1. We use your personal data and the personal data of any third parties on whose behalf you are acting for the purpose of providing AirAdvisor's services fully and to a high standard, as set out in the Terms and Conditions.

5.2. We may also use personal data to provide you with accurate responses or other information from AirAdvisor based on your requests or those of any third parties on whose behalf you are acting.

5.3. We also process personal data for marketing and advertising purposes, including direct marketing, market research, and statistical analysis.

5.4. We also use personal data to continuously improve AirAdvisor's services and enhance your experience on our website at https://airadvisor.com.

6. Transfer of personal data

6.1. Your data may be transferred to third parties only for the purposes of properly providing AirAdvisor's services, where such transfer of your personal data or the personal data of any third parties on whose behalf you are acting is necessary to deliver those services. For example, personal data may be transferred to carriers for the purpose of processing compensation claims.

6.2. We may also share your personal data or the personal data of any third parties on whose behalf you are acting with persons associated with AirAdvisor, including its officers, representatives, agents, employees, and partners, in order to enable them to provide their services to you.

6.3. AirAdvisor uses Google Analytics on its website — a web analytics tool that helps us understand how users interact with our website. Amplitude collects data about browser type, device type and model, location, country, city, service provider, screen resolution, time spent on the site, language, operating system, and web pages visited. Amplitude uses this information to analyze site usage, compile website performance reports, and provide other supplementary services. Please note that Amplitude receives your cookies. Google Analytics also requires cookies to function. For Google's Privacy Policy, please visit their official website here: [link]

6.4. We may also disclose your information:

- in response to a writ, subpoena, or court order;
- to protect against unlawful claims;
- to comply with other legal requirements;
- if we determine it necessary to respond to or investigate potential illegal activity and to facilitate any resulting investigation or appropriate action;
- to protect or preserve our rights, property, or the security of AirAdvisor.

6.5. Where data is transferred on grounds other than those set out in this Policy, you will be notified of such transfer and will have the option to allow or decline the transfer of your personal data to that third party.

6.6. When transferring personal data, we always use the most secure and reliable methods available.

7. Cross-border transfer of personal data

7.1. You agree that, in order to provide its services, AirAdvisor may store and process your personal data — including conducting security checks on transactions — on servers and resources located in various countries. By using our services, you consent to the transfer of any or all of your personal data and the personal data of any third parties on whose behalf you are acting to servers located internationally, solely for the purpose of providing the services you have requested. Your personal data may be stored and processed on servers owned by AirAdvisor or its independent contractors, which may be located in any country worldwide.

7.2. By using this website, you consent to the transfer of your personal data internationally. You acknowledge and agree that your personal data may be transferred to and processed in the United States. All cross-border data transfers will be conducted solely to fulfill the conditions of applicable requests and contracts, this Policy, and the provision of AirAdvisor's services. All cross-border data transfers will be limited to the categories of data and recipients required to comply with applicable contracts, these terms, and the provision of the requested services.

8. Personal Data Retention

8.1. We retain your personal data for as long as necessary for the purposes described in this Policy, or for as long as there is an ongoing lawful basis for retaining it — for example, to fulfill the terms of our agreement with you or to provide the services you have requested. Where there is no longer a reason or legal basis to process your personal data, we will delete or destroy it, or retain it in a form that prevents your identification.

8.2. The retention period for different types of personal data depends on the following criteria:

- the purpose for which the personal data was collected;
- the time required to fulfill that purpose;
- any specific reason or binding legal obligation to retain personal data for a defined period.

8.3. If you have a client account on our website, we will retain personal data such as your email address, first name, last name, employer name, and mobile phone number to enable you to access the system and use our services for the duration of your account.

8.4. When determining retention periods for personal data, we also take into account the time required to fulfill our obligations to you or any third parties on whose behalf you are acting, to regulatory authorities, and to meet our accounting and tax reporting requirements.

9. Your Privacy Rights

9.1. We respect your privacy rights and are committed to helping you exercise them. You may contact AirAdvisor to submit a rights request using the contact information provided below. We will respond to your request within a reasonable time, and no later than 45 days from the date of receipt. This period may be extended by up to an additional 45 days where necessary due to the complexity or volume of requests. We will notify you of any such extension in advance by email to the address you provided at registration.

9.2. You have the right to:

- access the information covered by this Privacy Policy;
- access information covered by our agreement with you;
- obtain an electronic copy of your personal data that we process;
- request clarification and/or correction of your personal data, upon which we will notify all parties with whom we previously shared your personal data, provided that such notification is not impossible or does not require disproportionate effort on our part;
- request the direct transfer of your personal data from AirAdvisor to a third party;
- restrict, or fully or partially withdraw, your consent to the processing of your personal data;
- request deletion of your personal data upon request, upon withdrawal of your consent, or where the need for processing is no longer applicable.

9.3. If you believe that your rights and/or legal interests have been violated, you have the right to file a complaint with the appropriate regulatory authority.

10. Protection of Personal Data Confidentiality

10.1. We implement a range of technical, organizational, and legal measures to protect your personal data against unauthorized or accidental access, collection, storage, use, disclosure, blocking, or destruction, as well as against other unauthorized actions or accidental loss of data.

11. Contacts

11.1. You can contact us via email: info@airadvisor.com

11.2. You can also send us a letter to 16192 Coastal Highway, Lewes, DE 19958, USA

Last update: 2 May 2026