W6 2938 Let zpožděný nebo zrušený: Nárokujte si kompenzaci a refundaci

Hello, this is what I got from wizz air after long wait: "Dear Vasic, Thank you for contacting Wizz Air Customer Service Department. We are sorry to hear about this unfortunate situation, and after thoroughly investigating your case we confirm that flight W6 2938 BCN - VIE on 09/07/2022 was delayed/canceled as a result of unexpected circumstances. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. “(14) As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.” as per the European Regulations 261/2004: “An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken." If you want to claim additional costs, like meals, transportation or accommodation, please submit a new complaint on our website under the subject Welfare. Please be informed that if you are dissatisfied with the solution, you can send a complaint to the Online Dispute Resolution (ODR) platform. The e-mail address provided is used only for complaints sent via the above-described ODR platform. Other complaints and emails received at this address will not be considered. Best regards, WIZZ AIR CUSTOMER SERVICE" Due to flight cancelation, which was notified 12 hours before trip, I had to buy new ticket for a day after the wizz air flight was supposed to happen, for 4x the price of wizz air ticket. At the check in( I went to airport anyway hoping that some solutions will be provided), they just told us flight was canceled and that we can or claim money back or take another fliht later i the evening that day ( my flight was to Vienna early morning) to Budapest, or stay in hotel for 3 days until next fligh to Vienna. I couldn't stay cause I had to be in Vienna for work on Monday. So, like I said, I had no option but to buy ticket for next day at very high fee. People at check in were very rude and didn't give info for why flight was canceled. It was annoying cause I was staying out of Barcelona , and I had to arange where I would stay for extra night. Also, on Sunday I had a work meeting that I had to miss. Do you think they should give me money back?

The flight was cancelled 3,5 hours before the planned departure, and there was no alternative flight provided. However, they offered a reimbursement of the flight ticket.