Frontier Airlines complaints: comments, page 2
55 comments
Richard S
Verified | Jun 17, 2024
Philadelphia-Pittsburgh
Economy
flight cancelled. no other flights on Frontier for that day
needed to get to Pit for Fathers Day. Flight cancelled 4 days prior. Cancellation refund offered. When visa refund posted,I was charged a cancellation fee!!!!! Not right. Not fair as there were no other flights to Pit on Sat on Frontier. Impossible to communicate with human. Chat was a robot Customer relations POOR!! Flew same date on American!! If your bottome line isn't what you expected,this is one reason.
- Philadelphia-Pittsburgh
- Economy
Kylee V
Verified | Jun 12, 2024Pensacola-Denver
Economy
Frontier changed my flight and tried to charge my card
I did not want to change my flight and i waited over a hour on the customer service chat waiting for someone to help me.I need someone to call me or email me to make sure my flight is still good. email is thank you i just need this resolved as my original flight is in two day and this corrected one is tomorrow- Pensacola-Denver
- Economy
Nicole B
Verified | Jun 11, 2024Cleveland-San Juan
Economy
Lost luggage
My family and I were flying from Cleveland to Puerto Rico for my 15 year wedding anniversary vow renewal ceremony. This was the first time my mom has flown. First they tried separating my families seats that I paid for in advance and wouldn't reimburse. I complained enough that they sitted us together. Once arriving in San Juan, everyone received their luggage except my mom. When went to the Frontier luggage desk where theres's a line of people from the same flight who's lugggage was also lost. After about a 45 minute wait, we were able to file a claim and provided our hotel address for delivery once located. The following day I received an email stating the luggage was located and asked me to verify the delivery address which I did. About an hour later, Frontier called my mom stating they wouldn't deliver the luggage, we had to come back to the airport to pick up. I had to pay a taxi $175 to take us and bring us back because we were staying 40 minutes away from the airport. I've been trying to get reimbursed but got nowhere. Our return flight wasn't better as the flight didn't have any snacks or drinks to offer.- Cleveland-San Juan
- Economy
- Desired solution
Expenses reimbursement
Marvin G
Verified | May 30, 2024Atlanta-Chicago
Economy
atlanta georgia
my bag was lost in august, 17 2023.i keep getting the run around.i was told they for my bag . i went to retrieve it , they couldn,t find it. my gpd system for my truck was in my bag , my laptop, my 2nd pair of glasses, 2 gold chains, to this day now , i am not able to reach anyone to help me at all . i will never fly with this companty as long as i live.i fly a lot to pick up trucks & other vehicles.all over the country ,- Atlanta-Chicago
- Economy
- Desired solution
Ella B
Verified | May 21, 2024Washington-Denver
Economy
Was only black person charged for bags when previously paid
Yodit Debass at the last minute decided to force an extra baggage fee when it was previously paid. Finacial hardship was explained and there were other passengers as well that didnt speak english , but was allowed to board with multiple bags and were not charged.- Washington-Denver
- Economy
- Loss: β¬99
- Desired solution
Refund
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