Alaska Airlines complaints: comments, page 2
57 comments
Andy G
Verified | Oct 20, 2024Seattle-Kahului
Economy
Worst flight ever/ Seattle-OGG
I was assigned seat 34D. It was the worst seat in the npc;ane, an aisle seat across from the various bathrooms. On a six hour flight there was noitv a single, quiet moment. It smelled and I was constant disturbed. The flight crew was amazingly unhelpful and I was told not was a full flight and I could not change my seat. I wonder why I was so unlucky? Was it because it was a relatively "cheap" ticket? The worst domestic flight of my life. The worst flight crew ever. I will not fly Alaska Airlines again.
- Seattle-Kahului
- Economy
Cecilia D
Verified | Sep 16, 2024
San Diego-Honolulu
Economy
Flight Alaska 895 was delayed 3 hours
We didnβt leave on time it was delayed by 3 hours on the blacktop. I would like compensation I arrived to Honolulu 3 hours late. The entire day was pushed back and our vacation started bad. We didnβt even get a free lunch no compensation for the inconvenience. Very disappointed.- San Diego-Honolulu
- Economy
Marco M
Verified | Aug 3, 2024San Francisco-Boston
Economy
Luggage lost after handing it over to connection belt SFO
I am sure you receive thousands of letters daily. I just wanted to bring to your attention a situation that happened to me on July 17th 2024 at San Francisco International airport. I have attached my luggage claim for your perusal. After my arrival from Flight FJ 870 from Nadi at the international terminal, I went through immigration, collected my bag and brought it over to the national collecting belt. The person that was attending the belt, checked the tag, told me that Boston was fine, and I left to go to the terminal for my flight AS 319 to Boston. When I arrived on July 18th at 5.30 am I waited at the belt to collect my luggage which was not there. I went to the Alaskan airline lost luggage office and told them what happened. When they made a call they said luggage was never received which at the beginning appeared very strange to me and they told me it must have been with customs and they could not retrieve it. I advised the staff at Boston airport that I had an Apple air tag which was showing the actual location at terminal A in San Francisco. Until July 20th the bag appeared in the exact same location (picture attached) and in the morning of the 21st it moved to the following address as the picture I have attached: 1001 National Avenue, San Bruno California 94066. If one of your staff googles it will find that the location is just 2 miles away from the perimeter of San Francisco International airport which it is an apartment block, and this is the end of it. My conclusion is that for some reason someone removed the luggage tag, placed in in a location away from public eyes and stole it at their convenience. It would be so easy if airport cameras work to see me bringing the luggage between 3.30 pm to 4.30 pm at the connecting belt, This situation should never happen to any customers. My luggage on top of the list of items included very critical medicines which I take daily. Luckly I carried some in my hand bag. I hope to receive a message from you, as currently I will be travelling for the next three months non stop and it is very difficult for me to be without my luggage. I can only thank you in advance for your consideration and hopefully a solution will be found. I already submitted the form and returned it signed. Marco Marrama- San Francisco-Boston
- Economy
- Loss: β¬1650
- Desired solution
Anonymous member
Verified | Jul 14, 2024Anchorage-Portland
Economy
Staff not familiar with Alaska Airlines Policy
When me and family arrived at the front counter n Anchorage (Alaska Airlines) my sons were traveling and was immediately told that our pets could not fly. When asked why she said that was policy. They do not allow dogs and birds on the plane. That was and is a lie. We have been traveling with our pets for years. The agent was not new, however she acted as if it was an inconvenience to do her job. and very unprofessional. She was told by another agent that yes we do and what is the problem. She then cam back and we paid a the standard fee of $100 for each of the pets. Now going thru TSA and the idiots act as if they do not know that you do not put animals thru x-ray. These idiots are a joke. Then you have to tell them that pets are screen differently, then unexpectingly ; a person shows up with a brain cell and tell the TSA clown the proper way to screen animals. Then my sons get to the gate and the Alaska Airlines tells them that you can't travel with animals that you haven't paid for. My sons present their receipts to the idiot staff to show that the animals was paid for and that reservations had been made prior. They still held them, indicating that they can't find them in the Alaska Airlines system. Looked at the receipts and held them from boarding because the inept staff could not verify tickets and animal receipts in their own system. Just a cluster f&^* Then they get on the plane and some one is sitting in my sons assigned seat. It was a white lady with her white daughter. My son indicated that this is my seat and the white stewardess, told my son that his ticket was an error and that he had to sit in the back of the plane. My son paid for a seat and had seat assignment months prior. why would you tell him he's in the wrong seat? Once again he had his ticket in hand. So now the lie is the system made a mistake your seat is assigned to someone else(why? because she's white?) the white girl should've been made to go to her assigned seat. My son should not have been forced to move to the back of the plane for a white girl. Alaska Airlines is and was wrong, I was thinking of posting the videos first, but I figured let try the complaint route first. Standing by......- Anchorage-Portland
- Economy
Suzanne S
Verified | Jun 27, 2024Anchorage-Spokane
Economy
I have a huge wad of gum in my hair
I think it happened between anchorage and Seattle because I was trying to get comfortable in freezing temperatures I after a 12 hr flight trying to catch up at home there is a wad of gum in my hair!!!- Anchorage-Spokane
- Economy
Kathryn R
Verified | May 29, 2024Eugene-Anchorage
Economy
Missing medication
I had all of my medication in my suitcase. When I opened it this morning a bunch of it was missing This is the second time I have had my meds taken from my suitcase. I AM MISSING THE CONTENTS OF A BOTTLE OF 10mg/325 mg VICODIN FROM THE VETERANS HOSPITAL IN ROSEBURG OREGON. THERE WERE 50 PILLS IN THE BOTTLE AND IT WAS STILL SEALED AND THE BOTTLE IS THERE BUT ALL OF THE VICODIN EXCEPT 13 OF THEM ARE GONE. THERE IS ALSO A BOTTLE OF PAXIL 20 mg (for depression) MISSING. I HAVE THE VICODIN BECAUSE I HAD SURGERY ON MY KNEE AND AM STILL IN PAIN FROM IT. I am in Alaska until August 2, 2024 and am extremely pissed off. There is not a VA where I am at so not easy to get any. I hope you drug test the workers at the airports and find out who is doing this crap. If I can get the doctor to rewrite the prescription, I expect you to repay me for the pills!
- Eugene-Anchorage
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Lai L
Verified | May 21, 2024Seattle-Los Angeles
Economy
Code share flght connectionproblem
.On Mar 19th, 2024 I was flying from SEA (Seattle) to KUL (Kuala Lumpur, Malaysia). My concern is regarding the flight connection at LAX (Los Angeles).This was on Alaska Airline. The flight arrived on time at Terminal 6 in LAX. However, the plane was in a waiting mode - waiting for the gate to open up. By the time the plane arrived at the gate, it was well past 1 am. Upon disembarkation, no airline employees were found to provide help with my connection. The departure monitors was no help either. The departure information displayed were for Alaska Airline flights! I finally sought help from the cleaning crew. They were the only personnel available at the terminal at the time. They told me to go to Terminal 4 for the AA flights. It was a mad rush to run from Terminal 6 to Terminal 4. I made it with 5 minutes to spare. There must be a better system for informing passengers. Additional information from the QR code is shown below: M1LEONG/LAI EEWCIUI SEALAXAS 1292079T008C0840 14D>2181VV4079BAS 2502721023131730ASAS 000000000016TX24N4 00010- Seattle-Los Angeles
- Economy
- Desired solution
Apology / Voucher
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