
Alaska Airlines Complaints
Contact Information
Mailing Address:
Alaska Airlines, Inc
19300 International Blvd
Seatac, WA
Phone:
1-800-252-7522

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Alaska Airlines Complaints: Phone Number, Email, and Online Forms
Alaska Airlines is a significant player in the American airline sector, known for its competitive pricing. With a network spanning across the United States, it also operates flights to destinations in Mexico, Canada, and Costa Rica.
When it comes to lodging airline grievances and securing rightful compensation, AirAdvisor is your trusted ally. This article walks you through how to raise an Alaska Airlines complaint, be it about flight interruptions or customer service concerns.
In 2023, Alaska Airlines had the lowest amount of customer complaints out of 9 major US airlines, according to the US Department of Transportation (DOT) and Business Traveler. They received only 2.3 complaints for every 100,000 passengers. This tracks based on reviews we compiled for our top US airlines ranking, where Alaska Airlines had the highest overall review score of 2.82/5.
But that score still isn’t good and it’s crucial to let the airline know when you are dissatisfied about service or trip interruptions. At the very least, you allow them to improve and the best result may mean some type of compensation.
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Alaska Airlines Contact Info
For official complaints, you’re best using the online feedback form available on the company’s website. Alaska Airlines' contact options also include phone, live chat, and social media. While they don’t offer a specific email address for complaints, their online form essentially acts the same.
Alaska Airlines Customer Service
The airline’s call center is handy for real-time complaints when time is of the essence. For example, if your flight is canceled, and you can’t re-book online, calling is useful. A good rule of thumb is to contact Alaska Airlines by phone if you have a time-sensitive complaint. Otherwise, use the other channels.
Alaska Airlines Contact Phone Numbers
Alaska Airlines maintains a 24/7 dedicated phone line for customer service, including complaints. You can reach Alaska Airlines Customer Care at 1-800-ALASKAAIR (1-800-252-7522) if you're dialing from inside the US. Additionally, to report baggage issues, you can use 1-877-815-8253.
Tips For Calling Alaska Airlines
- Go online first: Before calling, try Alaska’s 24/7 online tools, such as their live chat or help center. These options are often quicker and are encouraged by the airline to handle routine inquiries or complaints.
- Prepare: When contacting Alaska Airlines’ customer service, have all essential information on hand. This includes your booking reference, flight number, travel dates, and any previous correspondence. Being well-prepared will help make the conversation more efficient and reduce the need for follow-up calls.
- Avoid peak call times: To minimize wait times, avoid calling during busy periods like lunchtime, weekends, or after major disruptions like bad weather. If possible, call during early mornings or late evenings for quicker service.
- Take detailed notes: During (or after) your call, note important information such as the reference number, the agent's name, and the key points discussed. These notes will be valuable if you need to follow up or escalate the issue in the future.
- Ask for a timeframe: Always request a timeframe for when you can expect a resolution. This sets clear expectations and gives you a reference point if the issue isn’t resolved within the promised period.
- Prepare to follow up: If your Alaska Airlines complaint is not resolved by the given deadline, don’t hesitate to follow up. Refer to your case number and previous interactions. Staying polite but persistent will help ensure your complaint remains a priority. You can also escalate if you feel like you’re getting nowhere.
- Know your rights: Your flight passenger rights in the United States are regulated by the DOT and apply when you fly with Alaska Airlines. Depending on the circumstance, you might be eligible for alternate flights, compensation, or reimbursement for reasonable expenses due to mishandled luggage. Familiarizing yourself with these rights can help ensure a smooth complaints process.
Alaska Airlines Contact Methods Online
Alaska Airlines Email
While Alaska Airlines does not have a direct email for complaints, they offer an equivalent service through their website's Help Center. Here, you can choose the “Give Feedback” option under Communication and add all your complaint details.
Feedback Form
As far as it goes, the Alaska Airlines feedback form is relatively easy. You’ll be asked for your personal information, your flight information, and a description of the complaint in the comments section. Make sure you check the box that indicates you would like a reply to your feedback.
Alaska Airlines Live Chat
For real-time assistance, Alaska Airlines also features a live chat option. Look for the blue chat icon in the bottom right corner of their Help Center page.
Alaska Airlines Social Media
Sometimes complaints don’t get the attention they deserve and if you’re feeling like the airline isn’t taking things seriously, heading over to social media to expose the issue is a solid plan. You’ll find Alaska Airlines on X, Instagram,and Facebook with the handle @AlaskaAir.
What If Alaska Airlines Doesn’t Reply To Your Complaint?
If you’ve filed your Alaska Airlines complaint via the proper channels, and not received a response, you can take other action. This can include everything from social media to escalation to contacting the DOT.
According to their customer service statement, Alaska Airlines guarantees a reply within 60 days but will try to respond as soon as possible. It’s safe to say that you may be waiting a while.
How to Make an Alaska Airlines Complaint
When complaining to Alaska Airlines, ensure that you provide comprehensive information to allow for a thorough investigation. This information typically includes:
- Your contact details: Include your full name, email address, and phone number so that Alaska Airlines can contact you regarding your complaint.
- The flight details: You should mention the flight number, date and time of the flight, and both departure and arrival airports.
- Detailed description of the incident: Explain the issue in a concise but clear manner. State what happened, such as where the incident occurred, when it occurred, and who was involved. Try to stick to the facts and avoid emotional language.
- The desired resolution: Make clear what you would like the airline to do in response to your complaint. It could be a request for compensation, a service improvement, or an apology.
- Relevant documentation: Attach any supporting documents, such as boarding passes, receipts, or pictures to back up your claim.
Remember, the more detailed and accurate the information, the better equipped Alaska Airlines will be to address your concerns effectively.
To make sure you don’t forget anything important, we have a few helpful templates for certain situations:
Alaska Airlines Compensation Form
There is no specific online form for delayed and canceled flight compensation, so you’ll use the general feedback form. For baggage issues, there is a form specifically for contacting Central Baggage Service/Baggage Claims. Use this if your issue is related to delayed, damaged, or lost luggage.
If your Alaska Airlines flight is canceled or delayed, because there are no set US-wide rules at the time of writing, each airline sets its own policies. According to the DOT, Alaska Airlines will offer meals, accommodation, ground transportation, alternative flights, and even vouchers or miles for certain disruptions. If you have not received compensation according to their policies, we can help you. Take advantage of our airline compensation experts to get exactly what you deserve.
What To Do If The Alaska Airlines Contact Form Isn’t Working
First, you need to contact customer service to determine whether the issue is with the Alaska Airlines system or on your end. Use live chat or call for a more immediate response. If that doesn’t work, use social media or one of our experts to file the complaint on your behalf.
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FAQs: Alaska Airlines Complaints
What is the typical Alaska Airlines complaint response time?
According to a range of passenger feedback, Alaska Airlines usually responds to complaints within 7-14 business days. But, they can take up to 60 days for complicated complaints, so be prepared to be patient.
Are Alaska Airlines flights refundable?
For canceled flights and certain significantly delayed flights, Alaska Airlines will re-book passengers on a new Alaska Airlines flight, and may also re-book with other airlines. They would not issue a refund.
In general, all Alaska Airlines flights are refundable within 24 hours of the initial booking, and beyond that, most fares except the Saver Fare are eligible for a refund or credit.
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