Anton Radchenko, Esq. is a consumer rights advocate and licensed attorney in the state of New York (admitted in 2012 to the Second Division of the New York Supreme Court and in good standing) and has over 12 years of professional experience in international law and aviation law.
Work Experience
Anton has held different roles with top tier law firm Asters LLP in Europe and as a Vice President of Legal and Corporate Affairs with a group of aviation companies in the Middle East. He was entrusted with contracting with the US Government on various government projects and compliance with USG regulations.
Anton Radchenko
Licensed Lawyer
Anton Radchenko, Esq. is a consumer rights advocate and licensed attorney in the state of New York (admitted in 2012 to the Second Division of the New York Supreme Court and in good standing) and has over 12 years of professional experience in international law and aviation law.
Work Experience
Anton has held different roles with top tier law firm Asters LLP in Europe and as a Vice President of Legal and Corporate Affairs with a group of aviation companies in the Middle East. He was entrusted with contracting with the US Government on various government projects and compliance with USG regulations.
Anton Radchenko, Esq. is a consumer rights advocate and licensed attorney in the state of New York (admitted in 2012 to the Second Division of the New York Supreme Court and in good standing) and has over 12 years of professional experience in international law and aviation law.
Work Experience
Anton has held different roles with top tier law firm Asters LLP in Europe and as a Vice President of Legal and Corporate Affairs with a group of aviation companies in the Middle East. He was entrusted with contracting with the US Government on various government projects and compliance with USG regulations.
Anton Radchenko
Licensed Lawyer
Anton Radchenko, Esq. is a consumer rights advocate and licensed attorney in the state of New York (admitted in 2012 to the Second Division of the New York Supreme Court and in good standing) and has over 12 years of professional experience in international law and aviation law.
Work Experience
Anton has held different roles with top tier law firm Asters LLP in Europe and as a Vice President of Legal and Corporate Affairs with a group of aviation companies in the Middle East. He was entrusted with contracting with the US Government on various government projects and compliance with USG regulations.
Last Updated:
Traveling can be stressful at the best of times, but when you’re one of the unlucky passengers who experiences a flight delay, things can get a lot worse. From missed connections to extra costs for food and hotel accommodation, the headache and expenses can add up quickly.
To minimize the impact of a flight delay, airlines in the EU, UK, and Canada must offer compensation to passengers who are affected. This is good news, but unfortunately, the process to claim this compensation isn’t always easy.
But we’re here to help, so gather up all your information and read on to learn all about initiating a compensation request to your airline by drafting a flight delay compensation letter.
Before you head straight into writing a compensation letter, take a few minutes to verify you’re actually entitled to compensation due to a delayed flight. AirAdvisor’s free flight compensation checker will show you exactly what you’ll request from the airline.
What Information Should You Include in a Flight Delay Compensation Letter
Writing a flight delay compensation letter is more than just sending an email asking for repayment. You will have to draft a professional-sounding and organized letter that details why you are owed compensation and adding factual evidence to prove your case.
Before you start writing anything, make sure you have all your documents handy. Here’s what you’ll need:
Your flight number
Flight date
Originally scheduled times for arrival and departure
Aside from the flight-specific details, make sure to also include:
The names of each affected passenger
The bank information where you’ll expect your compensation to be deposited
After using the AirAdvisor compensation checker, you should know exactly how much you’re entitled to claim. This amount will also be required in your letter. Also, pay attention to the airline's complaint submission timeframe before you submit your claim.
Two weeks (14 days) from your flight is ideal. If they don’t respond after 2-3 weeks, be sure to make a note of their failure to respond.
All the details about your flight and the flight disruption should be included in your flight delay compensation letter to avoid a claim denial due to a lack of information.
Aside from gathering all your specific information, you’ll need to do a little research and find the airline’s legal postal address. If you have any trouble finding the address, call the airline’s Customer Support for confirmation.
Additionally, it’s recommended that when it’s time to mail the letter, do so by registered post. Delivery confirmation and signature may become pertinent if you need to prove that the airline received your request for flight delay compensation and when.
Figuring out how much you are owed for a disrupted flight can be complicatedWe're here to help. Let us assess your compensation for you.Check Your Flight
When to send a flight delay letter
You should send a complaint letter to the airline for delayed flights only if the following criteria is met:
Your flight is delayed at the final destination by 3 hours or more
Your flight departs from an EU airport or is managed by an EU airline
Your flight delay was not caused by extraordinary circumstances such as bad weather, airport personnel strikes, etc., but caused by technical problems, schedule inconsistencies, etc.
Remember that your flight may be eligible for compensation whether it was domestic or international, or your travel purpose (leisure or business). For some international flights, you may also have the right to compensation under the Montreal Convention.
If you have any doubts about your eligibility or how to complete a flight delay compensation letter template, get in touch with our legal team. We will manage the entire claims process for you.
How to Write a Flight Delay Complaint Letter (Free Template)
It’s not always easy to craft your own flight delay letter, and luckily, we can help with that. It’s easy to forget certain bits of information, so below is a sample template of the ideal format for a flight delay compensation letter with spaces for all the necessary information.
Date: [Date of Letter Writing]
RE: [Add Your Booking Reference Number and Passenger Names]
Dear Sir/Madam,
According to Regulation (EC) No. 261/2004, Article 7, I am writing to notify you of my intention to claim compensation for the flight delay I incurred on [flight date] on flight [flight number], and for your reference, my reservation number is [booking number].
The flight was scheduled to depart from [departure airport] at [originally scheduled departure time] and arrive at my final destination [arrival airport] at [originally scheduled arrival time], but it was delayed upon arrival at [arrival airport] by [delay length] hours. You will find a copy of my travel documents for your reference attached.
I can confirm that this delay was not caused by extraordinary circumstances.
As a result, I(we), the ticketed passenger(s), are entitled to $[compensation amount] in compensation. It is expected that I will receive the full amount of this compensation within the next 14 days.
Please deposit the compensation into my bank account directly, the details of which are as follows:
Account Holder (full name):
IBAN:
BIC/SWIFT:
Account currency:
A reply from you within 14 days is required, and if nothing is received, I will need to escalate this issue and seek immediate legal counsel.
Sincerely,
[Signature and Your Name]
[Your email/mailing Address and Phone Number]
This letter can be printed and mailed or can act as a flight delay compensation email template (UK and EU applicable).
Expect To Be Turned Down
It’s not uncommon for airlines to turn you down once you’ve made your first request. Simply put, they do this because they think they can get away with it. And, since many passengers don’t know their rights regarding flight delay compensation, the airlines often succeed at giving passengers the brush-off.
Other than being persistent, you have other tools at your disposal.
AirAdvisor is a company you definitely want in your corner when you’re requesting flight delay compensation, especially if you’ve already been denied once. We have an experienced legal team who have been defending passenger’s rights since 2017. So, we know exactly what your rights are and how to make sure the airlines comply with EU 261/2004 legislation.
The good news is that passengers who seek professional help from AirAdvisor are much more likely to get a positive result than if they go it alone. After all, AirAdvisor is one of the best flight delay compensation companies around. Best of all, AirAdvisor doesn’t charge a fee unless your claim is successful, so you really have nothing to lose.
You Can Also Fill Out the Airline’s Form
Sometimes, sending an official letter may not be the appropriate first step to seeking compensation. Depending on the airline you’re dealing with, you may find a flight delay compensation form that’s easily accessible on their website.
You might find a PDF form that you download and complete, or a click-through form where you fill out fields and attach documents directly on the airline’s website. Regardless of how you submit your flight delay compensation form, make sure you get confirmation that it’s been received, either via email or by printing or taking a screenshot of the submission page.
Disrupted flight?You might have a right to compensation - up to €600Check Your Flight
You need to include each passenger’s name, your flight details, the scheduled departure and arrival times, the length of the delay, and your bank account info for reimbursement. You should also be very clear about the amount you expect to receive and give the airline a specific timeframe in which to respond. A response within 14 days is typically recommended. Otherwise, things can really drag out.
Like mailing a letter, you want to ensure you have the correct email address for the airline’s flight delay compensation department. Check with them if you’re unsure; otherwise, your email could get bounced around or ignored altogether. If you can, put a read receipt confirmation on the email to confirm it’s been received and read.
For the email’s content, you can use the same template as you would for a printed flight delay compensation letter. That way, you won’t miss out on any of the required information. Copy and paste is your friend here!
Formally. Don’t call the airline and expect to receive anything. Airlines are often too quick to deny claims for flight delay compensation, so you need to make a formal request in writing using the sample here or a letter of your own creation that contains all the same information.
Alternatively, AirAdvisor can assist you with the entire process if you’d rather not do it all yourself.
Use the flight compensation template we’ve provided, find the airline’s official (and legal) mailing address, and send them your request via registered mail. Remember, if you get denied, be committed to honouring what you’ve stated in your letter and pursue further action with AirAdvisor or hire a lawyer.
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Anton Radchenko, Esq. is a consumer rights advocate and licensed attorney in the state of New York (admitted in 2012 to the Second Division of the New York Supreme Court and in good standing) and has over 12 years of professional experience in international law and aviation law.
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Ana Cobos
Verified Customer
super nice! i love the experience. So easy and fast!
3 weeks ago
Erika Lopez
Verified Customer
Hopefully, we get our money back because the airline was no good
3 weeks ago
Tony Hutchens
Verified Customer
Great work though I was told I would get 480 euros but only ended up getting 460 usd but still something
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Andrew Chalk
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Smooth, quick. If I were an airline I would offer this product on all fares purchased.
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Caroline Blais Blais
Verified Customer
I don't know yet what will be the result, so hard to share my experience
1 month ago
Elisabeth Morales
Verified Customer
I appreciate the questions which help me guide as to what to include in the write up. As to what information to include. I did not feel overwhelmed completing the online claim.
2 months ago
Ashley Burnsed
Verified Customer
After a flight cancellation left us arriving home a day later than planned, Air Advisors helped us get compensation for the headache and extra expense. It was an easy process and got the payout quicker than expected. Thank you
2 months ago
Yazan Abu Safiah
Verified Customer
Thank you but hope your will help in my case
2 months ago
Jason Eldredge
Verified Customer
Air advisor handled everything and we were compensated with no hassle!
2 months ago
Rolando Go
Verified Customer
Air Advisor is the best, Air Advisor is taking care of those passenger cancel thier flight like my situation that the airline company don't care about their passenger after the cancelation of their flight. Air Advisor thank you.
2 months ago
Rolando Go
Verified Customer
Air advisor is the best,, Air advisor is taking care of those passenger cancel there flight like my situation ,, that the airline company the don't care about there passenger after the cancelation of there flight. Thank you Air advisor.
2 months ago
Faiyaz Sadruddin
Verified Customer
Well its was smooth but i dnt know what will be the out come.
2 months ago
David Tassavor
Verified Customer
Dear Friends, This is a completely new experience for me. I have never before had to work with a company like yours to help recover losses caused by an airline. We paid a substantial amount for our airline tickets and expected to have a pleasant vacation. Unfortunately, due to the airline’s mistakes, poor handling of our reservation, and lack of proper care for its passengers, our trip turned into a very stressful and costly experience. We would sincerely appreciate your help in pursuing this matter and recovering the expenses and losses we incurred as a direct result of the airline’s mistakes. We have already contacted the airline several times and, unfortunately, have received no meaningful response or resolution. At this point, we are relying on your experience and expertise to help us obtain the compensation we believe we are rightfully entitled to. Thank you for taking the time to help us with this matter. We truly appreciate your support and hope we can reach a fair and satisfactory resolution. Best regards, David 860-977-3686
2 months ago
Carol Frey
Verified Customer
We submitted the paperwork you requested and within a week, we had received compensation for the expenses we had because of flight cancellations more than a year ago.
2 months ago
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