How to Make an Air Canada Complaint & Customer Service Contact Information

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  4 July 2025

Reviewed by:  Anton Radchenko

You probably paid a lot for your Air Canada flight, so it’s understandable if you feel frustrated after a bad experience. Instead of swallowing your displeasure, reach out to the airline and let them know what happened. You deserve to be heard, and fortunately, Air Canada’s customer service is pretty good about responding to passenger complaints.

So, if your Air Canada flight was delayed or cancelled, your baggage was lost or damaged, or you just had a generally disappointing experience, you’ll find the contact information you need to file a complaint in this handy little guide.

Tips for Contacting Air Canada

Before we launch into the contact information, here are a few things to remember that will help you get the most helpful response from the airline:

• Be professional, polite, persistent, and patient. Try to remember that the customer service agent is doing everything they can to assist you. A little kindness and empathy can go a long way.
• Organize travel documents and relevant information so you can provide as many details as you can quickly. Detailed information about your experience will make it easier for Air Canada to address your complaint thoroughly.

Air Canada Customer Service Phone Numbers

The following numbers can be used for Air Canada, Air Canada Express, and Air Canada Rouge.

Air Canada on Social Media

Sometimes phoning the airline isn’t the best option. If you’ve tried calling and the wait time for agents is really long, you can reach out to the customer service team on their social media platforms.

• Air Canada’s Facebook page: https://www.facebook.com/aircanada
• Air Canada on Twitter / X: https://x.com/aircanada

It’s best to send a direct message to Air Canada’s social media pages rather than posting publicly. Scams are everywhere on these platforms, and public posting can open you up to fake customer service agents. Also, be very careful about sharing private information.

Air Canada Contact Forms

In place of a public-facing email address, Air Canada provides a form for most areas of concern, including:

• Requests for refunds
• Baggage mishandling
• Accessibility concerns, and several others.

In some ways, using a form is better than sending an email. You can still write about the problem you had during your flight and upload supporting documents to better support your case. Each form sends your complaint to the right team, so your message will usually be handled faster than emailing a general inbox.

TIP: Remember to include as much information as possible. You’ll be prompted to provide certain details, but if you can, upload documents, receipts, photos, and anything else that can verify and support your complaint or claim.

You can find these on the Let Us Know page.

Credit: Air Canada Alt: Air Canada’s feedback forms

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you!We can save you time and improve your chances of getting a favourable response from Air Canada. Enter your flight details below to get started.Check Your Flight

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Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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