How to File a Complaint with Fiji Airways: Contact Information & Complaints Process

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  1 December 2025

Even with the most meticulous planning, flights can sometimes fall below our expectations. When they do, it’s important to let the airline know what happened, whether it was unfriendly customer service or baggage loss or damage. 

Keep reading to find Fiji Airways contact information and how to file a complaint.

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How to Contact Fiji Airways by Phone

While most airline issues can be handled through the airline app or website, there are some cases when you’ll want to speak to a Fiji Airways representative directly. This is especially the case when you’ve had a sudden cancellation or delay, and you need assistance with a rebooking.

Because Fiji Airways phone lines can be very busy, you might have to deal with long wait times. To make the most of your call and get the answers you need as quickly as possible, be sure to have all your flight details handy.

Fiji Airways Customer Service Phone Numbers

• Calling from the USA and Canada: 1 800 227 4446
• Calling from Australia: 13 3454 (13 FIJI)
• Calling from New Zealand: 0800 800 178

Contacting Fiji Airways on Social Media

If you don’t have time to wait on hold, you can also try getting flight assistance by writing to Fiji Airways through their social media pages. The best ones for customer support are Facebook and Twitter/X as you can see below.

A word of caution: Be sure to always send direct messages to the airline on their social media sites and do not disclose any sensitive information. Keep your privacy and security a top priority and be wary of unsolicited messages.

• Fiji Airways on Facebook: facebook.com/fijiairways
• Fiji Airways on X: x.com/FijiAirways

How to Email & Lodge a Complaint with Fiji Airways

As we mentioned, passengers with Fiji Airways could face any number of issues with their flight. 

Baggage Issues 

If you've had baggage loss or damage on an international flight, you have rights protected by the rules of the Montreal Convention. Based on these rules, you could be compensated up to $2,080, but you must submit a claim with the airline. 

The best way to do this is to send your baggage claim to:

• baggage.claims@fijiairways.com

Flight Disruptions, Complaints & Claims

If you’ve had a flight delay or cancellation, you might be eligible for flight compensation, especially if you’ve flown to Canada where you could collect as much as $1,000 CAD for eligible flight disruptions. You can check the eligibility of your flight with this compensation calculator. 

Once you determine your eligibility status, you can submit your claim to Fiji Airways via the feedback form found on their website. Be sure to include as much detailed information as possible about your flight, including your flight dates, number, relevant airports, and any supporting evidence to prove your case. Also, don’t forget to add any receipts for out-of-pocket expenses.

Have a general complaint or want to provide feedback to Fiji Airways? You can do this by using this form. 

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, let AirAdvisor help you! Our airline experts are here to assist you as we have for over 650,000 passenger claims so far. Save some time and have a better chance of compensation by trusting AirAdvisor.

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Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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