What’s the best way to make a Turkish Airlines complaint?

Your best option is to partner with AirAdvisor and let us handle the entire claims process for you. Otherwise, using a Turkish Airlines complaints form online is the next best thing.

How do I contact Turkish Airlines directly?

In the USA, the phone number is 1-800-874-8875. For the UK, it’s +44 0844 800 6666. You’re better off initiating a live chat to avoid long hold times.

How long does Turkish Airlines take to respond to complaints?

For general complaints that you submit on your own behalf, the wait time is 7 days or less.

Is it worth complaining to Turkish Airlines?

Yes, especially if you’ve incurred a flight disruption when leaving from the EU or UK. A Turkish Airlines complaint can get you up to $650 (€600) in compensation.

Does Turkish Airlines have a live chat?

Yes, and it’s the best way to speak to a Turkish Airlines customer service representative. Just click on the chat icon at the bottom right of any page of their website to start a conversation.

Turkish Airlines Complaints: Contact Number, Email, and Form

Matvei B

Verified | Oct 25, 2026

Dubai-Tallinn-ulemiste International

Economy

Unknown

My flight was scheduled to depart at 6:00 AM on October 23. However, because my flight from Dubai was delayed, I arrived at the gate only about half an hour before departure and was no longer allowed to board. I was told I would only be able to fly the next day at 3:00 PM, which meant waiting roughly 35 hours. That said, I was provided with a hotel, and I had a great night's rest. The transfer and everything else were fully covered, and I flew out the following day. Unfortunately, I had hoped to arrive much earlier, but it turned out this way. Still, at least everything was taken care of, and in that respect, everything was excellent.

Dubai-Tallinn-ulemiste International
Economy

(0)

Mirsada R

Verified | Oct 16, 2026

Podgorica-New York

Economy

Unknown

My baggage is delayed for more the tree days. Airline never offer any compensation. I have reported in JFK, but baggage has arrived different dates. I did not pay for extra weight. I file in person at JFK with airline

Podgorica-New York
Economy

(0)

Zerina V

Verified | Sep 28, 2026

Sarajevo-Brisbane

Economy

Unknown

I am submitting a formal claim for EUR 600 in statutory compensation under the Turkish Regulation on the Rights of Passengers Travelling by Air (SHY-YOLCU), for flight TK054 from Istanbul to Singapore on 16 September 2026 (booking reference VS3Q7M, e-ticket number 235-9543421665-66). I was travelling on a confirmed booking from Sarajevo to Brisbane, via Istanbul and Singapore. After boarding TK054 in Istanbul, passengers were asked to leave the aircraft because of a technical issue. We were then told the flight would depart three hours later from a different gate (see attached evidence for approval). I went to the new gate but was not allowed to board, and was instead rerouted via Kuala Lumpur on a flight departing at 2:00am the next day. This meant I had to stay overnight for almost 20 hours in Istanbul. As a result, I arrived in Brisbane on 17th September at 06:36AM on the M0135 Malaysia Airlines flight instead of 16th September at 06:00AM via Singapore, which was well over three hours later than scheduled. I missed work on Thursday and Friday and ended up not getting paid those days. SHY-YOLCU applies because the flight departed from Istanbul and was operated by Turkish Airlines. The disruption was caused by a technical issue with the aircraft, which is within the airline's control and is not an extraordinary circumstance. Hotel, meals, transport and alternative flight provided were required care and rerouting obligations so they don't replace statutory compensation. I have attached my original itinerary, booking confirmation, boarding passes, the rerouted itinerary and the delay notifications. If the claim isn't resolved, I will escalate it to the Turkish Directorate General of Civil Aviation (SHGM). Thank you, Zerina Velic

Sarajevo-Brisbane
Economy

(0)

Eduardo B

Verified | Sep 17, 2026

Dubai-Helsinki

Economy

Unknown

First flight from Dubai to Istanbul was programmed to leave at 2:00 and I received a mail saying was 30 minutes delayed. When we arrived to Istanbul, plane couldnt park because there was other plane in the door assigned. Even though I ran and I arrived 20 mins before the programmed departure, personnel from Turkish at the boarding gate said " you have already other ticket assigned since previous plane was delayed" so they didnt let me board. I contacted Turkish airlines and they gave me a seat in the next flight to Helsinki (and a voucher for lunch), that was 7 hrs 30 min later. So I arrived my destination with at least 7hrs and 30 minutes delay.

Dubai-Helsinki
Economy

(0)

Pasquale M

Verified | Sep 1, 2026

Dubai-Bari

Economy

Unknown

I am claiming EUR 1,350 for necessary replacement clothing after Turkish Airlines delayed my two checked bags on my DXB–IST–BRI flight on 25 July 2026. The key issue is that I repeatedly tried to submit my baggage claim through Turkish Airlines’ official online claim system for approximately two weeks, but the system repeatedly failed and did not allow me to complete the claim or upload my documents. I was also travelling in Colombia during this period, where the Turkish Airlines claim service was not working for me despite repeated attempts. This was completely outside my control. I subsequently contacted Turkish Airlines through Customer Relations, explained the technical failure and provided my documentation, but they refused the claim. The delay was particularly serious because I had a wedding on 30 July 2026 and my formal/wedding clothing was in the delayed baggage. I therefore had to urgently purchase replacement clothing: • EUR 500 on 27 July 2026 • EUR 850 on 29 July 2026 for formal/wedding attire The EUR 850 item originally cost EUR 1,700, but I negotiated a 50% discount to minimise the expense. Total documented claim: EUR 1,350. I have the baggage report, receipts, payment evidence, wedding invitation, Turkish Airlines correspondence and evidence of my attempts to use the online claim system. Please assess whether you can pursue Turkish Airlines for reimbursement under the Montreal Convention, taking into account the repeated technical failure that prevented me from submitting the claim normally.

Dubai-Bari
Economy

(0)

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Anonymous member

Verified | Aug 5, 2026

Economy

Poor Customer Service and No Ownership of Customer Issues

My disappointment with Turkish Airlines extends beyond a single unresolved payment issue. Unfortunately, this is not the first time I have experienced significant customer service failures with the airline. Several years ago, Turkish Airlines lost my luggage. What should have been a straightforward process turned into a frustrating experience involving numerous calls, repeated explanations, and endless follow-ups. At the time, I encountered many of the same issues I am experiencing today: long wait times, lack of ownership, poor communication, and a customer service team that seemed unable to do more than provide scripted responses. Now, I find myself going through a very similar experience with a payment issue that has remained unresolved since February 2026. Over the past six months, I have contacted customer service by phone, used live chat multiple times, and submitted several feedback requests. Despite investing considerable time and effort, I have yet to receive a clear explanation for why I cannot purchase tickets through the Turkish Airlines website or mobile application. Instead, I continue to receive standard responses stating that the issue has been forwarded to another department or that additional notes have been added to my case. The most frustrating aspect of this experience is the lack of accountability. No one appears to be taking ownership of the problem, investigating the root cause, or communicating meaningful updates. After months of follow-up, I still do not know whether the issue is technical, account-related, verification-related, or something else entirely. What concerns me most is that every support channel delivers the same outcome: lengthy waits followed by generic responses and no resolution. Customers should not have to spend months chasing answers for issues that directly affect their ability to travel. A technical issue can happen to any company. What defines customer service is how the company responds. In my experience, Turkish Airlines' customer service has consistently failed to provide transparency, ownership, or effective problem resolution. The current payment issue, combined with my previous experience regarding lost luggage, has significantly reduced my confidence in the airline's ability to support its customers when problems arise. I expected a company with Turkish Airlines' reputation to provide proactive, solution-focused customer service. Instead, I have experienced repeated cycles of scripted responses, escalations without follow-up, and unresolved issues. My frustration is not simply about the payment problem itself. It is about a customer service culture that appears focused on closing cases rather than solving them.

Economy

(1)

Ach S

Verified | Aug 5, 2026

London-Keflavik

Economy

I feel I have been wronged regarding my current flight and am seeking a fair resolution; I have gone a full week without a change of clothes or proper attire.

London-Keflavik
Economy

(0)

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Anonymous member

Verified | Aug 1, 2026

Istanbul-New York

Economy

ticket not honored by Turkish Airlines

I had 2 valid tickets on flight 0111 to N.Y.C. but was overbooked, arrogant emplyee ignored by me. very rude and non helpful. full refund demanded.

Overall

2 tickets not honored by Turkish airline
none

Istanbul-New York
Economy

Loss: €3425
Desired solution

Refund

(0)

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Anonymous member

Verified | Jul 30, 2026

Economy

overbooked flight no boarding allowed. new ticket required.

me and son denied boarding on flight 0111 from Istanbul to N.Y. then made to purchase new ticket by scam artists, should be re fined 1 million dollars. as previously.

Overall

arrogant customer representative, i was charged 2x for same flight.

Economy

Loss: €6225
Desired solution

Refund

(0)

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Anonymous member

Verified | Jun 22, 2026

Chicago-Istanbul

Economy

Terrible customer services in Chicago and Istanbul.

It was a 48-hour delay from 05/18/26 arrived at the destination on 05/21/26. Extra expenses were included in the travel like hotel and food ($614). Additional seat selection fee paid of $216 both ways, but we never received it. I have sent few feedback but none of my complained was taking in consideration. As simple as that they should be more understanding towards passengers, because ultimately, we are the ones that we are going rough times and, in many cases, we do not know what is happening. I really felt vulnerable and helpless using their services. Thank you!

Overall

The biggest concern is not only poor customer services but also, they are deceiving the passengers when we are so vulnerable. I really wish that this will never happened to no one, but the simple facts it does. One of the complains about Turkish Airline i
Flight attenders are really nice, and they did a great job.

Chicago-Istanbul
Economy

Desired solution

Expenses reimbursement

(0)

Sam F

Verified | Jun 19, 2026

Los Angeles-İstanbul

Economy

I booked a ticket with Turkish Airlines from LAX leaving Sunday May 10th. I paid $90 on top of the $1,290 ticket to reserve a seat. I arrived at the airport airline counter 50 min before the flight due to traffic problems and closed ramps. I have missed a plane once in my life (I am 51 years old). The ticket counter person refused to let me in. I called their customer support. Some do not speak English well. The 1st support told me that I cannot book a ticket until the flight lands in Turkey TK180. I wanted to take the next flight out on Monday. Of course, the price of the ticket increases every few minutes. According to him I had to wait till 4 am on Monday to be able to book the ticket that takes off at 1:25 pm. I called support 3 times after. within 3 hours. One of them told me he can change the flight, but it will cost me $1,225 on top of the original price of the ticket of $1,290. In their logic they charged the following fees: - $25 processing fee because I cannot do the change online since they made me miss my plane. - Change fee $150 - A no show fee of $240 (usually $540 if I bought the basic ticket that does not include checked bags at all. They charge $165 for each extra bag) - The fair difference was increasing as they were not helping. To leave Monday the 11th the price increased from around $1,200 to $1,600 within a couple of hours. I ended up choosing to leave Thursday the 14th to save some money. I paid $806 eventually. - I had to pay another $90 for a seat selection again if I wanted to get a similar seat. - I also had to pay a taxi to go to the airport and back home on Sunday $160 - The flight was delayed so it left more than an hour after I arrived at the airport. Thursday the plane seat had a piece of metal that hurt the back because the cushion is too thin. I understand if there are fees. Maybe for changing me to a different date. But the no-show fee on top of an unreasonable fare change was increasing because of their lack of knowledge of their operating system to change my ticket before it landed in Turkey. They asked me to email their feedback form. I explained to them that I did show but they refused me because I was there 50 min ahead of the flight departure. Life happens. They answer 2 days later stating there is nothing they can do. I do not know how we allow this type of abuse in our country. I am requesting the following please: 1- A review of their terms and multiple unreasonable fees. 2- A refund of all the fees other than the fair difference that was a lot less when I was at the airport. 3- They adjust these fees for all US travelers in the future. 4- A refund of the seat fee that I paid that they did not honor. Basically, they robbed me openly. 5- A refund for the taxi These people are dishonest, inconsiderate and disrespectful Please let me know if you can help me. I am filling a similar complaint with BBB.

Los Angeles-İstanbul
Economy

(0)

Narimene L

Verified | Jun 18, 2026

Astana-Constantine

Economy

The delayed delivery of our luggage caused significant stress, inconvenience, and additional expenses during our trip. Instead of spending valuable time with my family, I repeatedly traveled to the airport, which is approximately 144 miles from my family's city, to check whether our luggage had arrived. Throughout this period, we contacted Turkish Airlines multiple times and were repeatedly informed that our luggage would arrive on the next flight. Based on these assurances, we continued making trips to the airport, only to find that the luggage had still not been delivered. The delay also resulted in unexpected expenses. Our luggage contained clothing needed for a religious holiday, gifts intended for our family members, toiletries, cosmetics, and personal items. Because the luggage did not arrive at our destination in time, we were forced to purchase replacement clothing and other necessities. Additionally, the luggage contained medication and other essential personal items, the costs of which I have not even included in this claim. Beyond the financial impact, the delay deprived us of precious time with our family during a special holiday gathering and caused considerable frustration and emotional distress throughout our trip.

Astana-Constantine
Economy

(0)

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Nicoleta S

Verified | Jun 12, 2026

Chicago-Cluj-napoca

Economy

Expensive flight tickets and poor customer services.

Initial booking took places on Turkish Airline Website. The flight tickets dates were 05/18/2026 and reaching the destination on 05/19/2026. The first delay was in Chicago Airport, 24 hours later. Since the flight was delayed 24 hours a hotel was needed to be booked as well as food. The second delay was in Istanbul Airport about 14 hours. (05/19/2026 -05/21/2026) There was no help received from Turkish Airline during that period of time. Even I had requested a hotel there was nobody willing to help. The Care Point / customer services were not considering that we needed a hotel and food.

Overall

The flights delay was about 48 hours. Despite the long journey that created extra expenses, there is no compassion from Turkish Airline.
The stewardesses were nice .

Chicago-Cluj-napoca
Economy

Loss: €700
Desired solution

Compensation

Expenses reimbursement

(0)

Kerrin C

Verified | May 25, 2026

Athens-Boston

Economy

Problems at airport

We had an extremely difficult time getting a new flight. We were originally booked onto the flight going to Chicago on May 25th but got changed again to leave Istanbul to boston on May 25 at 16:40 pm. So even more delayed than before, this was Due to the flight in Athens being delayed 2+ hours and making us miss the connecting flight in Istanbul.

Athens-Boston
Economy

(0)

Maribel M

Verified | May 19, 2026

Los Angeles-Rome

Economy

Hello, United Airlines rebooked my flight with Turkish Airlines on April 16, 2026, to Rome, Italy. Upon my arrival in Rome on April 17, 2026, at approximately 11:00 p.m., my checked luggage did not arrive and was not present on the baggage carousel. I immediately filed a report with the Lost and Found office at the airport, where I was informed that my luggage was delayed and possibly still at Los Angeles International Airport. Prior to departure, airline staff reassured us multiple times that our luggage would be transferred and would arrive with us. As a result of this delay, I remained in Rome without my luggage for four days 4/20. During this time, I was required to purchase essential clothing and a small backpack to use as temporary luggage until my bags were returned. Attached, you will find all required documentation, including receipts and baggage information, to support my reimbursement request. Thank you for your time and assistance with this matter. Kind regards, MARIBEL MORENO 714-333-6433

Los Angeles-Rome
Economy

(0)

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Maria S

Verified | Apr 28, 2026

Istanbul-Dallas-Fort Worth

Economy

Mishandled Baggage, Cancelled PIR Without Consent, and Request for Immediate Resolution

Dear Turkish Airlines, I am writing regarding a mishandled baggage situation upon my arrival at Dallas/Fort Worth (DFW) at midnight on Tuesday April 28th, 2026, flight TK0191. Your staff at baggage claim explicitly informed me that my luggage had not arrived and directed me to exit and file a Property Irregularity Report (PIR). I followed these instructions and, as a result, exited baggage claim and cleared customs, after which I was no longer able to re-enter the area. At the baggage service desk, I was initially refused a PIR despite not having my luggage. After insistence, a PIR was created and I was told my baggage would be delivered to my home via FedEx. Based on this, I left the airport. Approximately 20 minutes later, I received phone call and text communication stating that my baggage was at DFW. Without my consent, the previously created PIR was then canceled, and I was instructed to return to the airport or file a claim with another airline. I was also explicitly told in writing to discard my existing claim, which is inappropriate and incorrect. I declined and requested delivery as originally agreed. I was then advised to return the following morning prior to my 7:00 AM flight, while also being told no staff would be available at that time. I reiterated my request for delivery and received no response. At this time, I do not have my luggage and do not have confirmed information regarding its location. This situation reflects: 1. Misinformation from airline staff 2. Loss of access to baggage claim due to following your instructions 3. Refusal and subsequent cancellation of a PIR without my consent 4. Instructions to discard a valid claim and shift responsibility 5. Lack of response after multiple follow-ups I am requesting the following immediate actions: - Confirmation of the current location and status of my baggage - Reinstatement (or reissuance) of my PIR with a valid reference number - Delivery of my baggage to my home address as originally agreed - Written confirmation that Turkish Airlines accepts full responsibility for my baggage Additionally, I expect reimbursement for any necessary expenses incurred due to this delay and reserve the right to claim compensation for any loss or damage to my belongings. If this matter is not resolved promptly, I will continue escalation through the U.S. Department of Transportation.

Overall

Mishandled Baggage, Misinformation, Cancelled PIR Without Consent
Places to visit

Istanbul-Dallas-Fort Worth
Economy

Loss: €80
Desired solution

Compensation

Expenses reimbursement

(0)

Bernardo Bacadangdang B

Verified | Apr 8, 2026

Manila-Santo Domingo

Economy

I presented all my travel documents but they said that i need visa. I told them that the LETTER OF GUARANTEE OK TO BOARD is my transit visa and i am a seaman and after that i missed the flight the airlines take me in one place to stand by and wait for someone from the airline to help me for what i need to do but no one came to me until in the morning. Im very hungry and no sleep on that night. Agents of the airline came to me ask for apology for what happened to me on that day and said they try to give me a food and alsohelp me to go back home but it's only promise nothing happened until the immigration police handle my situation after two day they send me back home

Manila-Santo Domingo
Economy

(0)

Besmullah W

Verified | Mar 30, 2026

Munich-Washington

Economy

Because I did not receive my bags the same day I arrived,which I had my car key in it I lost day of my work as well

Munich-Washington
Economy

(0)

Larisa S

Verified | Mar 19, 2026

New York-Bangkok

Economy

On January 26, I flew from New York on flight 0002 to Istanbul, where I was supposed to transfer to flight 0058 to get to Bangkok. The flight was delayed by 40 minutes, and the plane took off at 8:40 p.m. instead of 8:05 p.m. Before boarding the plane, they took my small suitcase, saying it was too heavy, even though it weighed only 8 kg. I was given only one boarding pass, for Turkish Airlines flight 0002 to Istanbul, but I was not given a boarding pass for flight 0058, even though I had a connection in Istanbul for Turkish Airlines flight 0058! The Turkish Airlines tickets cost $290.72. Due to the fact that flight 0002 was delayed by 40 minutes, it arrived in Istanbul later. We were supposed to arrive in Istanbul at 2:05 pm, but we only arrived at around 3:00 pm. The departure from Istanbul to Bangkok was scheduled for 3:30 p.m. (Copies of tickets are attached). Upon arrival in Istanbul, I tried to go to the transfer area, but they wouldn't let me, saying that I didn't have a boarding pass for the connecting flight 0058. I had to run around the airport, and no one wanted to help me find the check-in counter to get my ticket from Istanbul to Bangkok. When I found the Turkish Airlines counter, I was told that I was late for check-in, even though there were still 20 minutes before departure, and no matter how much I begged, they refused to let me check in. As a result, I was denied boarding on flight 0058. So, I had to buy two more tickets: for Emirates flights EK-122 and EK-384, which cost $254.60, to get to Bangkok. (Copies of the tickets are attached). In the end, I missed Turkish Airlines flight 0058 and had to buy 2 additional tickets for a total of $254.60. I ran around the airport, not knowing when and how I would get my suitcase, because I thought it had been sent to Bangkok! The departure from Istanbul to Dubai on Emirates Airlines was scheduled for 8:05 p.m., and I lost half a day of my seven-day vacation! The flight from Istanbul to Bangkok takes 9 hours. If I had flown from Istanbul on flight 0058, I would have been in Bangkok half a day earlier and would not have had to take two more Emirates flights! Also, my suitcase was broken by Turkish Airlines. At Istanbul airport, I was informed that my suitcase had not been sent to Bangkok and that I only had an hour before my flight to Dubai to find and collect my suitcase. I managed to get my suitcase, but in my haste I didn't notice that it was broken at the bottom, both at the front and the back. I only discovered this when boarding flight EK-122 from Istanbul to Dubai. Overall, I would like to receive compensation in the amount of $1.000.00. I have attached as many documents as possible to confirm that my trip was ruined by the flights. I ask you to take note of this and help me compensate for my material and moral losses. Thank you in advance, Larisa Skudin, Email is lillybell961@protonmail.com

New York-Bangkok
Economy

(0)

Asta K

Verified | Mar 15, 2026

Tirana-Kathmandu

Economy

We had flight from Tirana to Kathmandu on 10/02/2026 08:30 for 2 Adult, 1 child and 1 infant with a stopover at Istanbul. We got on first plane from Tirana to Istanbul but missed the second plane from Istanbul to Kathmandu. The first flight (TIA->IST) was delayed a little bit. The flight from Istanbul to Kathmandu was on 11/02/2026 01:20am. We arrived at the gate at 1am. The gate agent told us the plane is already gone and to go to the help desk. In addition, we inquired about our luggage in the hold and they admitted that they didn't load it onto the 2nd plane. We went to the Turkish Airlines help desk at 1:20am. They booked another flight to KTM the next day at 1:20am 12/02/2026 (after 24 hours). Three of us (one adult, one child and one infant) got one hotel room and transfer to and from the hotel (which was about 50 minutes far) but my mother who had Nepali passport could not come with us because she could not enter Turkey. They didn't offer her any accommodation or lounge, she had to stay in the airport for 24 hours alone. Also we requested vegan meal for two of us. Due to missing the first plane, they could not assist our meal preference for the new flight.

Tirana-Kathmandu
Economy

(0)

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Marco P

Verified | Mar 3, 2026

Delhi-İstanbul

Economy

Bad customer experience overall

It took me 40 hours door to door. Nobody from the crew on the flight to Istanbul could tell me if I was going to make my connection. They told me somebody would guide me to the gate once landed, but there was nobody for the flight to Malaga. I ran for 20 minutes before being told the gate was already closed. I waited for 90 minutes for a shuttle to the hotel, before being told I had to wait another 90 minutes more.

Overall

Flight delay, could not select vegan food

Delhi-İstanbul
Economy

Loss: €34
Desired solution

Compensation

(0)

Ekra H

Verified | Feb 20, 2026

Dhaka-Syracuse

Economy

Sp basically my flight from Istanbul to Boston was delayed a lot. So when I reached IST, they changed my flight to another one that goes to Syracuse via JFK. My flight from JFK to Syracuse was Delta Airlines, but all booked by turkish. My bags were lost at JFK as I could not find them at the carousel. One of my two bags has been found. But they are not finding my other bag. After one has been found, they closed my report, declaring it complete, and have been refusing to look for my other bag or give me any reimbursement for that.

Dhaka-Syracuse
Economy

(0)

Princekumar P

Verified | Feb 12, 2026

Mumbai-Boston

Economy

Dear Sir/Madam, I am writing to formally file a complaint and request compensation regarding my return travel disruption and lost baggage. My departing flight to India went smoothly. However, my return journey was severely disrupted. My original flight from Mumbai (BOM) to Istanbul on February 9, 2026 (Flight 6E 17 – Indigo) was delayed by approximately 12 hours. After learning of the delay, I contacted the airline and was rebooked on a 7:00 AM flight (6E 4274 – Turkish Airlines). When I arrived at the airport to check in my bags, I was informed that the flight was overbooked and I was denied boarding. I was then forced to switch back to my original delayed flight (6E 17). I requested meal vouchers and hotel accommodation due to the 12-hour delay, but both were denied. As a result, I had to wait at the airport for 12 hours without any assistance. Due to this delay, I missed my connecting flight from Istanbul to Boston (6E 4005 – Turkish Airlines). Upon arrival in Istanbul, I spent an additional 3 hours coordinating with airline staff to secure alternate travel. I was eventually rebooked on flights from Istanbul to JFK and then JFK to Boston for February 10, 2026 (the following day). Again, no hotel accommodation or meal vouchers were provided. When I finally arrived in Boston, one of my checked bags was missing and has still not been returned to date. As a result of these disruptions, I incurred the following losses: $680 airfare Loss of one additional day of work Lost baggage valued at approximately $900 Despite these circumstances, the airline has refused to provide compensation or refund. I respectfully request reimbursement and compensation for the significant inconvenience, financial loss, and mishandling of my baggage. Please advise on the next steps required to process this claim. Sincerely, Princekumar Patel 203-780-2351

Mumbai-Boston
Economy

(0)

Ekra H

Verified | Feb 12, 2026

Dhaka-Syracuse

Economy

I was initially supposed to fly to syracuse via boston. But due to a delay, Turkish put me on a flight to jfk. The bags were lost at JFK. I received one lost bag, but I had lost 2 bags in total and the other one has not been returned yet. It has been around 4 weeks

Dhaka-Syracuse
Economy

(0)

Ekra H

Verified | Feb 12, 2026

Dhaka-Syracuse

Economy

Turkish airlines lost 2 of my luggages. One of them was found, the other one has not. But after one has been found, they have been refusing to open my file for the other bag and also refuse to provide me any compensation

Dhaka-Syracuse
Economy

(0)

Marietta A

Verified | Jan 21, 2026

İstanbul-Los Angeles

Economy

My I phone is in this luggage, also all my medications which is mandatory need to be refrigerated , all the present for my sister family

İstanbul-Los Angeles
Economy

(0)

Carlos S

Verified | Jan 21, 2026

Miami-Dubai

Economy

On my connection flight ✈️ from Istanbul to Dubai was running I bit late due to an mis communication gate . When i arrived to the gate there were people still getting boarded and the lady at the counter was going to check me In until a gentleman decided to let me out of the flight !! And told me exactly this words ! Carlos is ok ✅ you ca just go on the next flight to Dubai which is in 30 minutes!! Just go to the counter ahead and they will accommodate you !! There was people getting boarded when I got there !! And they could just had done the same for me ! But in order to be a nice passenger i decided to the take the next flight!!✈️ So I said ok no problem !! But the big surprise is that when I get to the counter they said to me . Carlos is ok ✅ you can go on the next flight but you will have to pay a little over a 1,000.00. $$ I felt played !! I am asking you please do something about it this was not fair !! I slept overnight at the airport and took another flight ✈️ with a diferente airline , I paid out my pocket and will arrive next evening in Dubai !! However I still need a flight back to Miami on the 25 of January as it was planned!’ Please give me and honor my flight back !! I strongly believe Is the right think to do . Thank you Carlos Sousa.

Miami-Dubai
Economy

(0)

Shivastuti K

Verified | Jan 2, 2026

İstanbul-Los Angeles

Economy

I have to go to san francisco for work but since my luggage is stranded, I'm stuck in LA. My husband and I had 4 checked in bags and all of his supplements were in them. This affects his health a lot. We saw our luggage in delhi and after that we haven't seen it yet. No cash allowance was provided to us. We filed a PIR already

İstanbul-Los Angeles
Economy

(0)

Rana E

Verified | Dec 29, 2026

Newark-İstanbul

Economy

I had surgery scheduled and had to reschedule because my luggage was missing and i had everything i needed for post care in it .

Newark-İstanbul
Economy

(0)

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Eslam S

Verified | Dec 15, 2025

Istanbul-Newark

Economy

Wrongful Denial of Boarding Before Gate Closure Causing $2,400 Loss for Family With Young Children

On December 11, my family and I were wrongfully denied boarding on our Turkish Airlines flight from Istanbul (IST) to Newark (EWR), scheduled to depart at 7:30 PM. The stated gate closing time was 7:10 PM. We arrived at the gate at 7:08 PM, before boarding closed, with my wife and our two young children (ages 2 years and 3 months). Despite this, a Turkish Airlines gate agent refused to allow us to board, stating that the gate was already closed. I clearly showed the agent the time on my phone confirming it was still 7:08 PM, but he continued to deny boarding. Even more concerning, two passengers directly in front of us were allowed to board the aircraft, while my family was denied boarding without any valid explanation. When I asked for clarification, I was told to speak to a manager, but no assistance or resolution was provided. As a direct result of Turkish Airlines closing boarding earlier than the published time and denying boarding inconsistently, my family was left stranded and forced to pay approximately $2,400 out of pocket for hotel accommodations, transportation, and replacement flight tickets for all four of us. This situation was handled unprofessionally and unfairly, especially given the presence of two very young children. I am requesting full reimbursement of all out-of-pocket expenses incurred due to this incident and a formal acknowledgment of the improper denial of boarding. I am sharing this experience to seek resolution and to ensure accountability so other passengers are not treated similarly.

Overall

Boarding Staff

Istanbul-Newark
Economy

Loss: €2400
Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Ayman O

Verified | Dec 14, 2025

İstanbul-Muscat

Economy

This is what we sent to Turkish Airlines: Dear Sir/Madam, I am writing on behalf of myself and my travel companions to claim compensation for involuntary denied boarding on Turkish Airlines Flight TK774 from Istanbul (IST) to Muscat (MCT), scheduled for departure on November 27, 2025, at 19:30. Despite having valid bookings, confirmed seats, and meeting all entry requirements for Oman, we were denied boarding at Istanbul Airport due to an erroneous assessment by your staff regarding Omani visa requirements. This mistake resulted in significant inconvenience, including missed travel plans and additional expenses. On top of that, my parents are elderly and suffered terrible health stress during this whole awful experience. The affected passengers and booking details are as follows: - Mrs. Kleitia Kokalari (Greek passport, Ticket No. 2352273011399, Seat 27C) - Mrs. Verore Kokalari (Albanian passport with valid Schengen/Greek residence permit, Ticket No. 2352273011400, Seat 27B) - PNR: REQFBK - Mr. Fatmir Kokalari (Albanian passport with valid Schengen/Greek residence permit, Ticket No. 2352273011397, Seat 26D) - Mr. Ayman Oghanna (British passport, Ticket No. 2352273011398, Seat 26E) - PNR: VYKYCUX We arrived at the check-in counter well in advance and presented all required documents, including our passports, confirmed return tickets from Muscat to Athens on December 3, 2025 (via Etihad Airways, PNRs 8TDVPJ and 8TC6BD), hotel bookings in Oman, health insurance, and proof of sufficient funds. However, your staff incorrectly insisted that we required a pre-arranged visa for entry into Oman, refusing to allow us to board despite our explanations and references to official Omani policies. As holders of British, Greek, and Albanian passports (with Schengen residence permits for the Albanian nationals), we are all eligible for visa-free entry or visa on arrival to Oman for tourist stays of up to 14 days, as confirmed by the Royal Oman Police (ROP) eVisa Support in an official email dated November 29, 2025. This confirmation explicitly states that Albanian citizens (G1 group) do not require a visa for stays up to 14 days and can obtain a free visa on arrival, provided standard conditions are met—which we fully satisfied. Similarly, British and Greek passport holders are exempt from visas for up to 14 days under the same conditions. A copy of this correspondence is attached for your reference. Your denial was therefore based on inaccurate information, making this an involuntary denied boarding attributable to Turkish Airlines, not due to any reasonable grounds such as unsuitable travel documents (as per SHY-Passenger Regulation, Article 5(3)). Under the Turkish SHY-Passenger Regulation (aligned with EU Regulation 261/2004), we are entitled to the following: 1. **Compensation**: For this international flight of approximately 3,350 km (between 1,500 and 3,500 km), each passenger is eligible for the Turkish Lira equivalent of €400 (Article 8(1)). For four passengers, this totals the equivalent of €1,600. We request payment in Euros or via bank transfer to the account details provided below. 2. **Refund of Unused Ticket**: As we were unable to use the flight due to the denial, we request a full refund of the ticket fares for the IST-MCT segment. 3. **Reimbursement of Expenses**: We incurred additional costs as a result of this incident, including new flights back to Athens, accommodation, meals—attached receipts. Please reimburse these in full. 4. **Right to Care**: Although not provided at the time, we are entitled to reimbursement for any out-of-pocket expenses related to refreshments, accommodation, or communication during the disruption (Article 9). Attached are the following supporting documents: - Copies of our boarding passes for TK774. - E-tickets for the original IST-MCT flight (PNRs REQFBK and VYKYCUX). - Return e-tickets from MCT-ATH (PNRs 8TDVPJ and 8TC6BD) as proof of onward travel. - Official confirmation email from the Royal Oman Police regarding visa-free entry for Albanian citizens (applicable to our group, with similar policies for British and Greek nationals). If we do not receive a satisfactory response within this timeframe, we will escalate the matter to the Turkish Directorate General of Civil Aviation (SHGM) via their passenger complaint portal (https://ctm.shgm.gov.tr/) and may pursue legal action to enforce our rights under the SHY Regulation. Thank you for your prompt attention to this matter. We look forward to your confirmation of receipt and resolution. Sincerely, This is what we received back: Dear Ayman Ayoub OGHANNA, We’re sorry this issue prevented you from traveling. We found in checks made before travel that there was no valid visa in your passport. Because the reason you were unable to travel was not the fault of Turkish Airlines, unfortunately, we’re unable to fulfill your request. Visa and passport requirements may vary from country to country, and passengers are responsible for meeting these. Turkish Airlines always aims to prevent unexpected situations that may disrupt travel. To avoid similar problems in the future, please contact the consulate of the country you’re traveling to before your next flight. We’re sorry that we were unable to take you to your destination, but hope you appreciate this was outside our control. We hope to fly with you soon. Sincerely Yours, Merve A. Customer Representative TURKISH AIRLINES INC. Customer Contact Center

İstanbul-Muscat
Economy

(0)

Jamal D

Verified | Nov 24, 2025

Seattle-İstanbul

Economy

beside the fact of ruin my vacation and create anxiety and stress and humiliations. Let me think what else. MY husband call the Turkish Airline to check where are our baggage after 2 days they said they are still in Seattle they were not sure it was an urgent.

Seattle-İstanbul
Economy

(0)

Jacquelyne H

Verified | Nov 1, 2025

Athens-Seattle

Economy

No reason given

(See also husband's description) Over 3 hour delay from Athens to Istanbul, causing missed connection to Seattle. Airline re-booked on different flights next day. Provided hotel plus one meal but was unable to eat due to late hour of arrival at hotel very far from airport. No time for breakfast. 5 hour layover in DC. Had to manually rebook separate flight at our own expense. Turkish Air did not provide any info about compensation. Husband missed day of work.

Athens-Seattle
Economy

(0)

Charles H

Verified | Nov 1, 2025

Athens-Seattle

Economy

No reason given

Our original flight (TK1844) from Athens to Istanbul was delayed by over 3 hours, causing us to miss the connecting flight (TK203) from Istanbul to Seattle. Turkish Airlines re-booked us for new flights for the following day, but was unable to book the same direct flight from Istanbul to Seattle, due to limited space on that flight. We were booked on a flight from Istanbul to Washington, DC (Dulles), with a connecting flight from DC to Seattle, including a 5 hour layover in DC. The rebooking caused us to miss a separately booked connecting flight in Seattle, which cost $179.99 to re-book for the next day. The airline provided a hotel for the overnight, along with one meal. The airline transfer desk and hotel desk were extremely busy for the entire re-booking and hotel process. Additionally, since we needed our checked baggage for the overnight stay, we were forced to wait about an hour while the ground crew located and provided our luggage for us. The long lines and baggage delay caused additional delays in getting to our hotel for the night. The hotel that was booked was also a considerable distance away from the airport. Our incoming flight arrived at about 3:30pm, but it was after 11pm by the time we arrived at the hotel. Due to the late hour of arrival, we were not able to utilize the free meal, and were forced to board a shuttle back to the airport before we could get any morning meal. We attempted to file a claim on the Turkish Airlines website, which is the only way the airline allows to make a claim or complaint. However, their website does not recognize the flight delay because they re-booked the connecting flight on the following day using the same record locator, and their website does not see a delay on the re-booked flights, so we are not able to file a claim directly with the airline. The airline never informed us that we were entitled to compensation for the delay according to EU law, and did not offer anything beyond the hotel stay and single meal. The delayed flights caused me to miss a day of work.

Athens-Seattle
Economy

(0)

See detailed ratings

Anonymous member

Verified | Oct 21, 2025

İstanbul-Los Angeles

Economy

Damaged DESTROYED RIMOWA Baggage

I arrived in LAX & my baggage was broken would not close on one side-broke of the top portion of lock mechanism. Filed a claim at LAX airport, filed online claim #2025242473 with photos of damage on bag, bag tags, airport claim receipt & original receipt of baggage from purchase. No one is communicating with me & it's been nearly 3 weeks. I've called & they say it's being processed. I am requesting a refund to replace the baggage. Terrible customer service after going thru all steps to recover & replace what Turkish Air has damaged.

Overall

Broke my NEW RIMOWA luggage

İstanbul-Los Angeles
Economy

Loss: €1000
Desired solution

Compensation

(0)

Jayaprakash J

Verified | Sep 21, 2025

İstanbul-Miami

Economy

Claim escalated to airline

I am a student just 21 years old left all the person i know in other part of the world. this is my first time in America and I lost my baggage without any credit or debit cards with only cash and without even a simcard to call some one I waited in the airport for 9 hours . then left the airport and took a train (100$) to Melbourne to reach my university with just 2 pair of clothes and nothing was with me not even a proper hygiene wear. I have been waiting to receive my bag for 35 days . I had college meetings and seminars. I drained all the cash that I had and also opened a bank account to get some money from my parents. I have tried to contact Air Europa several times and none of the representatives were ready to give a response.

İstanbul-Miami
Economy
Claim escalated to airline

(0)

Filex M

Verified | Sep 19, 2025

Edinburgh-Nairobi

Economy

Successful claim

Technical problems

- they didn’t allow us to get our luggage which had formula and food for my 8 month old despite communicating this. The people going to the hotel were offered their luggage. They also never offered any solutions. I had to find a pharmacy that had to deliver formula cans and hygiene essentials to our hotel room at my own expense. There was no consideration at all at the fact that we were disadvantaged even though we had an infant with us. When they told us to check at the hotel within the airport, we asked why they couldn’t pay for that and they said it was too expensive. The customer service was completely poor. We had to pay the hotel even though it was way completely out of our budget because my baby needed somewhere to sleep. We were put into another flight the next day and had to wait for a whole 24 hours.

Edinburgh-Nairobi
Economy
Successful claim

(0)

Oussama H

Verified | Aug 20, 2025

Stuttgart-Riyadh

Economy

No reason given

Hello, Flight landed in IST at 19:46, I got down from the plane at 20:05, at that time the gate was closed and no way to catch the flight to Riyadh, Turkish Airlines, replaced my Ticket to Riyad by another connection trip (Istanbul to Kuwait + Kuwait to Riyad), that was the fastest possible alternative solution, this solution added extra 13 hours to the trip. I also didn't receive my luggage in Riyadh, which also impacted me a lot

Stuttgart-Riyadh
Economy

(0)

See detailed ratings

Umid K

Verified | Aug 18, 2025

Tashkent-Istanbul

Economy

Worst Customer Service Ever to An American Citizen

An August 17, 2025, Turkish Airlines Flight # TK 0317 at 2:30 AM was delayed without prior notice. All passengers stayed in a tight hallway next to the gate with lack of appropriate air and seats for an hour. The flight was delayed for 30 minutes, and the boarding started 1 hour late. To a verbal complaint that there was no proper advanced notice to passengers a male boarding crew chief threatened to offboard the American citizen from the flight and started a verbal loud argument in front of other passengers. He also threatened that appropriate measures will be taken in Istanbul upon arrival and before transfer to a Turkish Airlines flight to Washington DC. All of the encounter was recorded to an airport camera above the boarding lane.

Overall

Aggressive customer service at the boarding with a threat to deny boarding

Tashkent-Istanbul
Economy

Desired solution

Compensation

(0)

See detailed ratings

Tatyana Z

Verified | Aug 16, 2025

Burlington-İstanbul

Economy

Double charged for checked in baggage, boarding was denied at layover if fees are not paid

Checked my bag with United and paid $100 fee in BTV airport with the final destination IST. I had a layover at IAD airport and was denied boarding by the Turkish Airlines rep at the gate if I dont pay another $165 for previosly checked in/paid bag. I was forced to pay at the gate $165 to be able to get on a plane. While on plane I contacted United and they said that my bag was already paid and they should have never double charge me for the same bag. Contacted Turkish Airlines via the phone, they confirmed that my bag should have been piad already and directed to submit a feedback to get a refund. Feedback has been submitted, refund hasnt been recieved yet. Not to mention, that this bag never made to IST and is still missing.

Overall

Double charged for laggage, was denied boarding if dont pay gain for already checked in/paid baggage

Burlington-İstanbul
Economy

Loss: €165
Desired solution

Refund

(0)

John P

Verified | Aug 8, 2025

Economy

Complaint Regarding Missed Connection, Poor Communication

Dear Turkish Airlines Customer Service, I am writing to express my deep disappointment regarding a recent experience my son and I had while traveling with Turkish Airlines TK587. We were flying from Libreville to Houston with a transfer in Istanbul, and the connection process was extremely frustrating and poorly handled, resulting in missed flights, unexpected expenses, and a delayed arrival. Our flight from Libreville arrived in Istanbul, but due to a very short connection time, a lack of clear information on the monitors, and misleading guidance from airport staff, we missed our connecting flight TK33 to Houston. We arrived at Gate 11 at 1:40 PM, only to be informed that the gate had closed and the flight had already departed. At the airport, the Turkish Airlines information desk staff assisted us by booking an alternative flight TK007 to Washington D.C., explaining that once we arrived, the Turkish Airlines desk in Washington would provide us with tickets to Houston. However, upon arrival in Washington, we found no such assistance or support from Turkish Airlines. As a result, we were forced to pay for a hotel overnight and purchase two tickets ourselves to reach Houston with SPIRIT Airlines from Baltimore, MD to Houston, TX. We tried to recover our luggage, which was sent on the original flight and arrived the day before. This experience has been extremely stressful and disappointing. My family and I have been loyal customers of Turkish Airlines for years, but this situation has left us questioning our future travel decisions. I respectfully request full reimbursement for the following: 1 Hotel accommodation costs in Washington D.C. 2 The cost of the two tickets from Washington to Houston. 3 Any additional expenses related to this inconvenience (Taxi). I hope that Turkish Airlines will take this matter seriously and resolve it promptly. I am submitting this complaint in good faith and with the hope that this can be resolved amicably, without the need for further escalation. Please let me know what documents or receipts you require from me to process this claim. Thank you for your understanding and attention to this matter. I look forward to your prompt response. Sincerely,  John P. Penghe

Economy

(0)

Alexandru R

Verified | Aug 1, 2025

Economy

Delayed baggage – Bucharest Airport (OTP)

I flew with Turkish Airlines from Bucharest (OTP) to the USA. I checked in two pieces of baggage. One of them arrived with a delay of 2 days, and the second one only after 7 days. This situation caused me a lot of stress and extra expenses for basic clothing, food and hygiene products. I received only an $8 compensation without any clear explanation. I did not confirm that this would be final compensation, and I believe it is not fair according to the Montreal Convention. I am asking for a proper reimbursement for the delay and the money I spent during this period. I can provide receipts upon request. (I did n t know I had to keep every receipt of my purchases, I found this out very late after they gave a delayed response)

Economy

Loss: €300
Desired solution

Compensation

(0)

Muhammad Faheem F

Verified | May 23, 2025

Paris-Kabul

Economy

I reached the airport on time - 4 hours before the onboarding starts - came from Swiss to get my flight. After prolong wait - they told me wait for an hour to check - as they said your flight to Kabul is overbooked - no seat for - though I booked the tickets about two months ago - how could they gonna resell my ticket to someone else - possibly for higher prices - left me with no options - and the agents were saying all others for a week are booked - you should go we’ll refund you. Very unfair - non-professional- I stayed in Paris on my own - no accommodation and so. They said we cannot help. Even no voucher or so provided to help me to prove my case. Too unfortunate experience.

Paris-Kabul
Economy

(0)

Dn R

Verified | May 11, 2025

Economy

1-800-874-8875 US is not responding

calling Turkish Airlines official customer support at 1-800-874-8875 from Boston, no answer calling from Boston again, no answer calling from Boston different phone - phone number not in service

Economy

(0)

Javohir S

Verified | Mar 7, 2025

Schonefeld-Tashkent

Economy

No reason given

I hope you're doing well. I'm reaching out because my flight [T3HCJA], which was supposed to take off on [10 th of march 2025] from [Berlin Airport] to [Istanbul Airport], was canceled, and it caused quite a bit of trouble for me. Because of the cancellation, I had to completely change my plans, and unfortunately, I missed some really important appointments, . These were things I couldn’t reschedule, and it’s been a tough experience. I understand that sometimes flights can’t go as planned, but I think it’s only fair to ask for some compensation for the inconvenience. I’d appreciate: 1. A refund for my ticket. 2. Compensation for extra costs I had to cover because of this (like rebooking, hotels, etc.). 3. [Other specific requests, if needed]. I’d really appreciate your help in sorting this out as soon as possible. . Thank you for your time and understanding—I look forward to hearing back from you soon.

Schonefeld-Tashkent
Economy

(0)

Sajida G

Verified | Dec 11, 2024

Houston-Lahore

Economy

Assistance Requested Regarding Refund and Special Needs Supp

hh

Houston-Lahore
Economy

Desired solution

Compensation

Refund

(0)

Neal C

Verified | Nov 28, 2024

Istanbul-Delhi

Economy

Due to 4 hour delay, my $130 leatherman was confiscated

My flight from Istanbul to Delhi was delayed by almost 4 hours. When I arrived in Delhi, I had to go through customs, collect my baggage and check into my next flight. Because I was so late, they told me it was too late to check my suitcase. Luckily I had a small carry-on suitcase with me or I don't know what I would have done. I had to go through security with this luggage, and since I was checking it, I had a leatherman in that checked luggage. When I went through Security, they confiscated it because it has multiple blades on it. I reached out to Turkish airlines to have them make it right, and after 3 months of back and forth, they denied my claim and told me it wasn't their fault. Of course it fricking was. What would have happened if I had brought my large suitcase. What a bunch of BS. I can't believe that they won't acknowledge responsibility. TERRIBLE CUSTOMER SERVICE!

Istanbul-Delhi
Economy

Loss: €123
Desired solution

Expenses reimbursement

(0)

Iffat I

Verified | Nov 21, 2024

Washington-Madinah

Economy

IAD, seats

My husband and I booked flight from IAD to IST to MED and back. Departing on Nov 2nd and coming back on Nov 12. I paid 789 dollars for front row seats for both of us for all flights. Bought the seats in mid September. When checking in at IAD, we were informed we did not have the seats we paid for. First we were told we did not pay for the seats, then payment did not go thru. After showing them my credit card receipt and email from Turkish airlines about successful seat selection, we encountered rude staff who almost made us miss our flight. We were not given the paid for seats. Coming back same thing happened. I have 2 artificial knees and have extreme difficulty in sitting in cramped spaces. My legs swell up and I get extreme cramps in my legs. And that is exactly what happened. The staff kept telling us the seats have been given to some other passengers. Obviously they sold the seats to us and other passengers as well. I have complained to Turkish Airlines and have been given run around. No refund, No compensation for the misery caused to us.

Washington-Madinah
Economy

Desired solution

Compensation

Refund

(0)

Lida N

Verified | Nov 20, 2024

İstanbul-Boston

Economy

Overbooked, Compensation, Istanbul international airport

The flight was overbooked and my 10 years old daughter and I had to stay at hotel one night and received two compensation letters. I created feedbacks and received 2 refund checks(1200 EUR in total) that can not use them until now. I wanted to use them in my next flight in February but the system did not allow me to add them to my ticket and your personnel told me it is not a gift and I can not use it for my new ticket. then I tried to get the money in cash when I was in Istanbul airport and unfortunately, the personnel did not give me money after wasting my time more than 4 hours sending me from one office to another. One of them her name was Someya in ticket number 2 had terrible shameful behavior. Also, I can not use them to return money to my bank account because I live in America and you listed it in those countries that can not pay and my 10-year-old daughter does not have separate bank account. When we buy tickets do you ask us for separate bank accounts for our children to refund it to their own accounts? If these compensation letters are not useable, why do you give them to people and waste their time?

İstanbul-Boston
Economy

Desired solution

Compensation

Refund

(0)

Thomas A

Verified | Oct 28, 2024

Catania-Seattle

Economy

Influence by other flights

Flight TK 1394 on Oct 19, 2024 from Catania to Istanbul was delayed 2 1/2 hours causing my connecting flight TK 0203 from Istanbul to Seattle to be rescheduled by Turkish Airlines to the following day. I got a hotel room for the night.

Catania-Seattle
Economy

(0)

	Covered by EU 261	Covered by UK 261	Compensation Eligibility (if covered)
Flights departing from UK airports	No	Yes	Between £220 and £520
Flights arriving at UK airports	No	No
Flights departing from EU airports	Yes	No	Between €250 and €600
Flights arriving at EU airports	No	No

Flight Distance	Expected Compensation
Any flight under 1,500km	Up to €250 per passenger
Internal EU flights exceeding 1,500km	Up to €400 per passenger
Non-internal EU flights that range from 1,500 to 3,500 km	Up to €400 per passenger
Non-internal EU flights exceeding 3,500km	Up to €600 per passenger

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Turkish Airlines Complaints Email

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