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172 comments
Paul N
Verified | Nov 4, 2026
Fort Lauderdale-Windsor Locks
Economy
No reason given
The flight was delayed from around 4pm to later than 11pm at one point. I think the final boarding time ended up being between 10 and 11pm.
- Fort Lauderdale-Windsor Locks
- Economy
Laudecir M
Verified | Nov 3, 2026Fort Lauderdale-New York
Economy
Problems at airport
They put me on another flight next day, I had to pay an extra 34 dollars for my seat and itβs already delay again- Fort Lauderdale-New York
- Economy
Romario M
Verified | Oct 31, 2026New York-Montego Bay
Economy
Unknown
It was my worst nightmare for a first timer traveling, I wasnβt expecting nothing like this knowing I when to Philadelphia for those shoes and slippers and the Apple MacBook that I received for my son,, so I very disappointed and it cost a lot with everything, so I just want my stuff back or be compensate please and thanks you- New York-Montego Bay
- Economy
Lisa M
Verified | Oct 26, 2026Phoenix-Boston
Economy
Cancelled flight. Horrible service.
My flight was delayed several times then completely cancelled on October 21. I was told if I were to cancel my reservation completely that Jet Blue would not compensate me a dime but if I kept my reservation and went out on the 4 pm flight that day I would be compensated for the 19 hours I waited.Overall
11:59 pm Flight was delayed several times then was completely cancelled at 3:00am.
- Phoenix-Boston
- Economy
Bogdan V
Verified | Oct 22, 2026Phoenix-Belgrade
Economy
Technical problems
When I arrived at the gate, they said that the flight was delayed until the next day in the afternoon, which is more than 12 hours of waiting. I went back to check in where the JetBlue staff didn't know what to do, they first offered me an alternative for a day and a half, which didn't suit me, but after a while I wanted to accept it, after which they told me that they no longer had that option and that I had to contact Air Serbia. I tried that, but no one answered my emails and calls. I spent the whole night at the airport in Phoenix on chairs, and in the morning I bought myself a new ticket. I tried to contact both companies; Air Serbia blames it on JetBlue, and JetBlue says that I only had a deadline in the first 10 days, which I sent you in the picture above. I think I have the right to compensation even after the first 10 days; that's why I'm contacting you. Thank you- Phoenix-Belgrade
- Economy
Mimoza S
Verified | Oct 14, 2026New York-Cancun
Economy
No reason given
I missed a very important meeting ( whole purpose of the trip) and i had taxi pickup included in my fair with the hotel, because my flight was delayed they left. I had to take a private taxi service.- New York-Cancun
- Economy
Nina S
Verified | Oct 14, 2026Boston-Denver
Economy
Claim escalated to airline
Unknown
I'm assuming the bag was rechecked because when we arrived in Denver & my bag didn't I was told that my bag was scheduled to be on the flight for the next day(Fri 10/9). We had 4 other bags that DID make it to Denver with us and we had checked them in all at the same time.- Boston-Denver
- Economy
- Claim escalated to airline
Diana S
Verified | Oct 13, 2026Chisinau-Rochester
Economy
Technical problems
On July 23, 2026, I arrived at JFK Airport in New York, where my connecting JetBlue flight to Rochester was canceled at the last minute due to a crew issue. I was rebooked on a later flight, but I asked for another option to get home sooner. JetBlue offered me a flight to Buffalo instead. From Buffalo, I had to rent a car to reach Rochester at my own expense. My luggage was not provided upon arrival, so the following day I had to travel back to Buffalo to collect it, using a bus and Uber, which resulted in additional expenses. I am requesting reimbursement for the rental car, bus, and Uber expenses caused by the cancellation and baggage situation.- Chisinau-Rochester
- Economy
Lorraine F
Verified | Oct 13, 2026Los Angeles-San Juan
Economy
Claim escalated to airline
Unknown
THEY WERE RUDE AND DISRESPECTFUL TO US, WE HAD TO DRIVE BACK ANS FORTH TO THE AIRPORT 2 HOURS AWAY 3 TRIPS AND ZERO COMPENSATIN, THEY LOST MY GRANDAUGHTERS SOFTBALL CLOTHES GLOVES CLEATS AND EXPENSIVE CLOTHES AND PERFUME, THEY ONLY WANT TO OFFER 400.OO, BAG WAS NEVER FOUND AND COMPLETLY LOST WITH ITEMS. WE HAD 4 LUGGAGES ONLY 1 ARRIVED ON TIME OTHER 2 ARRIVED 15 AND 18 HOURS LATER AND 4 ONE NEVER ARRIVED.- Los Angeles-San Juan
- Economy
- Claim escalated to airline
James M
Verified | Oct 12, 2026Providence-Orlando
Economy
Lost of Wheelchair and day of Vacation
To Whom It May Concern: I am writing to file a formal complaint regarding JetBlue's handling of my mother's mobility devices and our luggage during our recent round-trip flight between Providence and Orlando. Our trip began positively. The JetBlue manager near the drop-off and check-in area was helpful and courteous. While I parked the car, he escorted my mother, who uses a wheelchair, and assisted my wife, who was struggling with the luggage, to the check-in counter. Unfortunately, the boarding process was chaotic. We were called forward early because my mother required wheelchair assistance, but the flight crew was late, leaving us standing at the gate desk for an extended period. An assistant assigned to another passenger then began wheeling my mother down the jet bridge, despite a gate employee's unsuccessful attempts to tell him that he had the wrong passenger. My mother was traveling with two mobility devices: a rollator for use around the hotel and on shorter outings, and a wheelchair for longer or more physically demanding excursions. Both devices were tagged with bright pink tags at check-in and left at the bottom of the jet bridge to be stowed after we boarded. Once we were on the plane, a gate agent asked us to confirm that we had checked two mobility devices. We confirmed this and gave her the carbon copies of both claim tickets. She spoke with a baggage handler who had come aboard, returned the tickets, and assured us that everything was in order. The flight to Orlando was quick, smooth, and otherwise uneventful. However, when we arrived and entered the jet bridge, only the rollator was waiting for us. It had been purchased specifically for this trip and was undamaged when we departed Providence. Upon arrival, it had deep scratches and was missing a plastic cap from one of the handle tubes. The wheelchair was nowhere to be found. The crew suggested that the wheelchair had probably been sent to baggage claim and advised us to use an airport wheelchair to retrieve it. Given that the wheelchair had been gate-checked, this explanation seemed unlikely, but we had no other immediate option. Approximately one hour after landing, our two checked suitcases arrived, but the wheelchair did not. One suitcase had also been severely damaged. It was filthy, and three zipper pulls had been broken off during handling. We reported the missing wheelchair at the baggage-service desk near the carousel. The employees made several calls but were unable to locate it. They opened a claim with the third-party company responsible for missing mobility equipment and assured us that a loaner wheelchair would be delivered to our hotel within hours. We were told to expect a text message and were assured that the company was reliable. We never received the promised text or a loaner wheelchair. It was not until approximately halfway through the following day that we received a message stating that our wheelchair had been located and would be placed on the next flight. It was finally delivered to our hotel at approximately 5:00 p.m., more than a day after we arrived. Because no loaner was provided, my mother was effectively confined to her hotel room for an entire day of a short Florida trip. The return trip created further concerns. The rollator sustained additional and substantial damage. Its two adjustable handles had been forced downward with enough pressure to stretch the metal before the push-button mechanisms gave way, leaving both handles bent inward toward the center of the device. The opposing direction of the damage makes it difficult to understand how it could have resulted from ordinary pressure or shifting cargo. Regardless of the cause, the rollator was mishandled and returned in significantly worse condition. This experience involved multiple serious failures: The mishandling and delayed return of my mother's wheelchair The failure to provide the promised loaner wheelchair The damage to the rollator on both legs of the trip The severe damage to one checked suitcase Poor coordination and assistance during boarding A lack of urgency and accountability after the wheelchair went missing The loss of an entire vacation day because my mother was left without essential mobility equipment This was not simply an inconvenience. My mother's wheelchair and rollator are essential mobility devices. Their loss and damage directly affected her safety, independence, and ability to participate in our family trip. I am requesting reimbursement for the repair or replacement of the damaged rollator and suitcase, as well as appropriate compensation for the delayed wheelchair, the failure to provide the promised loaner, and the resulting loss of a full day of our vacation. I would also like a clear explanation of how these failures occurred and what steps JetBlue will take to prevent similar treatment of passengers with mobility needs. I look forward to a prompt and substantive response.Overall
- wheelchair missing for a day and damage to rollator and suitcase
Manager at Providence airport was extremely helpful
- Providence-Orlando
- Economy
- Loss: β¬450
- Desired solution
Sinqobile M
Verified | Oct 10, 2026New York-Fort Lauderdale
Economy
Unknown
I had medication in my my luggage. Iβve become more ill. Iβve had to purchase and replace everything- New York-Fort Lauderdale
- Economy
Jose P
Verified | Oct 5, 2026Santiago-Orlando
Economy
Unknown
Lost ear pods on aircraft while I believe i was boarding the aircraft. I had them while going through customs, but somewhere during the checking counter and the aircraft they disappeared.- Santiago-Orlando
- Economy
Wanda C
Verified | Oct 5, 2026New York-Orlando
Economy
Terrible Customer phone Sevice 10/04/2026
On 10/04/26 I cancelled a reservation KOCHOH and made a new reservation ODMDPI. I called Jetblue to help me apply my credit to the new reservation. The agent first told me to do it myself online to avoid a $50.00 charge. I asked him what it the perk of having a Jetblue credit card if I had to pay a $50.00 fee for a agent to help me fix a reservation. Not helpful at all and I did not get this done.Overall
- Poor phone customer serve
- New York-Orlando
- Economy
- Desired solution
Refund
Amy B
Verified | Oct 3, 2026New Orleans-New York
Economy
Claim escalated to airline
Unknown
My baggage was delayed and contained all of my clothing, personal belongings and valuable items for my trip. As I did not have access to any of these items, I was left without essential clothing and everyday necessities and had to purchase replacement items while waiting for my baggage to be returned. The delay caused significant inconvenience and disruption to my trip, as I had packed everything I needed in the delayed baggage. I have kept receipts and supporting documentation for the expenses incurred as a direct result of the baggage delay.- New Orleans-New York
- Economy
- Claim escalated to airline
Sergio D
Verified | Sep 30, 2026Dallas-Fort Worth-Fort Lauderdale
Economy
Technical problems
I DONT HAVE PHYSICAL PROOF OF CONTACTING THE AIRLINES, EXCEPT A NAME OF SOMEONE I CALLED: Mr. STANSLOUS AT 5;48 AM CT AND HE PICKED UP THE CALL AT A CALL CENTER IN NAIROBI-KENYA.- Dallas-Fort Worth-Fort Lauderdale
- Economy
Chandrasekar J
Verified | Sep 17, 2026Detroit-Madras
Economy
Unknown
I was at the airport at 6.20 AM on Jun 11th and went to the JetBlue counter to check-in, they sent me to check-in through the nearby kiosk. I completed for three of us and when check-in for my kids it was stopped and prompted me to check with the counter staff. While this happened the counter staff came to me and said I am late and can't allow to check-in and to contact the booking airline/agent. There was no one in the airport at that time and they could have easily checked me in. I feel like i was discriminated since they had all the time to complete my check-in and can't understand. I had to cancel all my schedules at my destination because of this.- Detroit-Madras
- Economy
Alex V
Verified | Sep 17, 2026New York-Antigua
Economy
Unknown
Luggage was delayed for a day. We needed to purchase clothes and sundries for our excursions until our luggage arrived.- New York-Antigua
- Economy
Kathleen H
Verified | Sep 7, 2026Savannah-New York
Business
mis information, terrible communication
I am writing to formally document and request resolution for a series of service failures I experienced on my August 22 flight from Savannah (SAV) to New York (JFK), confirmation code YYJHDU. I have been a loyal JetBlue customer for years and have booked full vacations through your airline, but the service on this trip fell far below the standard I expect. 1. Bag Drop-Off Failure β No Staff Present JetBlueβs website states that checked bags may be dropped off up to six hours before departure. I intentionally paid to check a bag specifically so I could drop it off early and proceed through security. However, upon arriving at the airport, no JetBlue staff were present to accept checked bags. A sign indicated that bag drop-off would not be available until two hours before the flight. Because of this, I was unable to check my bag or enter the secure area, and my ride had already left β leaving me stranded at the airport with no assistance. This directly contradicts the information provided on your website and caused significant inconvenience. 2. Significant Delay β Weather + Maintenance The flight experienced a substantial delay due to both weather and a maintenance issue. While delays can occur, the handling of the situation was unacceptable: No food or drink was offered to passengers despite the extended delay. Refreshments were only available at the flight attendantsβ station if passengers specifically asked β something many passengers did not know. The aircraft returned to the gate and passengers were told they could deboard, but only if they took all belongings and their boarding pass. As passengers began to deplane, we were informed that the airport was closed, and the only place we could go was the jet bridge β not the terminal. This created confusion, frustration, and unnecessary stress for everyone onboard. 3. Unsanitary Bathroom Conditions Before the aircraft even attempted departure, the onboard bathroom was in unacceptable condition. It was visibly filthy and had a strong odor comparable to a subway station urinal. This is not only unpleasant but raises concerns about sanitation and basic cabin readiness. 4. Food Voucher β Not Communicated & Unusable The following day, I received an email stating that I had been issued a $12 food voucher valid for 24 hours. At no point did the flight attendants inform passengers that this voucher existed. Because of the lack of communication, the voucher expired before I even knew it was available. A $12 voucher β especially one that was never communicated β is not meaningful compensation for the level of disruption experienced. 5. Overall Experience This flight was not reflective of the JetBlue service I have come to expect. From being stranded due to the lack of staff, to the mishandled delay, to the absence of basic customer care, to the unsanitary cabin conditions, the experience was extremely disappointing. Request for Resolution Given the multiple service failures, I am requesting appropriate compensation beyond the unusable $12 voucher. I believe a travel credit or partial refund is warranted based on: Failure to provide advertised early bag drop-off Lack of staff presence Significant delay with poor communication No offered refreshments Mismanaged deplaning process Uncommunicated and unusable voucher Unsanitary bathroom conditions I appreciate your attention to this matter and look forward to a prompt and fair resolution. Sincerely, Kathy Hughes katjacltd@gmail.com 631-880-8731Overall
- customer service
- mis information
- Savannah-New York
- Business
- Loss: β¬200
- Desired solution
Dimitri G
Verified | Sep 6, 2026Houston-Norfolk
Economy
Unknown
I really need that laptop for work and I got my carry on bag and my suitcase but the third suitcase I had is gone and nowhere to be found- Houston-Norfolk
- Economy
Dimitri G
Verified | Sep 6, 2026Houston-Norfolk
Economy
Unknown
I lost my suitcase in between my flights from Houston to Norfolk Va. I had to board a second plane which was Fort Lauderdale coming from Houston. Then fort lauderdal to Norfolk but I missed the Fort Lauderdale flight and had to take the next one. when I got to Norfolk they told me that my suitcase wasnβt there and to file a claim. Suitcase number was B6651035- Houston-Norfolk
- Economy
Christelle E
Verified | Sep 2, 2026Newark-Fort Lauderdale
Economy
Technical problems
I was traveling with my 7 month old baby and my 9 years old daughter. We suffered a lot had to wait for almost 18 hours for another flight.- Newark-Fort Lauderdale
- Economy
Kianna C
Verified | Aug 28, 2026Fort Lauderdale-Kingston
Economy
My bag was check on a direct flight to Kingston JA when my daughter landed no bag was there the suit case was full with school uniforms,books, supplyβs her clothes I purchased shoes sandals slipper hair products clips all what I needed he to have for the school year she had 2book bags sneakers
- Fort Lauderdale-Kingston
- Economy
Tobias A
Verified | Aug 28, 2026Rochester-Frankfurt
Economy
No reason given
I called jetblue, they say they cant help me and I need to contact Expedia. I called expedia, they sayd they cant do enything and I need to call Condor. I called condor, they say I need to call Jet Blue. I have spoken now multiple times with each company and nobody can help me to re book nor re fund.- Rochester-Frankfurt
- Economy
Nadine M
Verified | Aug 25, 2026New York-Edinburgh
Economy
No reason given
Our flight was delayed so we changed our Uber to the airport. Once at the airport we were delayed again for a second time then, it got cancelled. We had to argue with them to get a hotel room but no money for food or ground transportation- New York-Edinburgh
- Economy
Enchi H
Verified | Aug 25, 2026Seattle-Boston
Economy
Due to the delayed baggage, I had to urgently purchase a replacement pair of pants to wear. Furthermore, my visual corrections (contact lenses) and daily makeup products were all in the delayed suitcase, leaving me without these daily necessities. This caused extreme inconvenience and distress, especially since I had a very important scheduled appointment on that exact day.
- Seattle-Boston
- Economy
Chenelle C
Verified | Aug 23, 2026San Juan-Syracuse
Economy
I am writing to formally submit a complaint regarding the significant disruptions I experienced during my recent trip. My original flight, scheduled for 11:04 AM, was delayed by more than two hours. I was only informed of this delay upon arriving at the airport. As a result, I was unable to make my scheduled connection. Due to this disruption, I was rebooked on an alternative itinerary through New York. Unfortunately, the connecting flight from New York was repeatedly delayedβmore than six separate times, each delay announced in approximately 30βminute increments. These rolling delays caused my arrival in Syracuse to be pushed back to around 5:00 AM, instead of my originally scheduled arrival time of approximately 7:00 PM. This series of delays resulted in a total disruption of nearly ten hours, causing substantial inconvenience, fatigue, and impact on my plans. I respectfully request that this matter be reviewed and that appropriate compensation or reimbursement be provided in accordance with your policies for extended delays and missed connections
- San Juan-Syracuse
- Economy
Ahmed H
Verified | Aug 22, 2026New York-Phoenix
Economy
Due to the delay/loss of my checked baggage by JetBlue, I was left without essential items required for my immediate daily needs as a Masterβs student. As a student with strict academic commitments, I had to urgently replace my prescription glasses and essential daily prescription medications to continue my studies without interruption. Furthermore, because my professional and daily attire was locked in my missing luggage, I was required to purchase emergency replacement suits, business attire, and shoes to maintain a proper standard for academic presentations and professional commitments. I have attached itemized receipts for all reasonable replacement expenses incurred as a direct result of this mishandled baggage.
- New York-Phoenix
- Economy
Deadra S
Verified | Aug 20, 2026Fort Lauderdale-Montego Bay
Economy
I check on only my baby car seat . When I reach to my destination I didnβt claim it because it wasnβt there . I call and let them know . They say they didnβt see or have it
- Fort Lauderdale-Montego Bay
- Economy
Adam C
Verified | Aug 18, 2026Paris-Boston
Economy
No reason given
I was booked Paris β New York β Boston on one JetBlue reservation. The first leg was B6 1408, CDGβJFK, scheduled to depart 12:25 and land JFK around 15:11. It didn't go. A passenger's laptop got wedged between two seats, and removing it took about four hours. The flight eventually took off at 16:00 β a 3h35m departure delay β which meant your JFKβBoston connection was gone. While I were still sitting at CDG, JetBlue took me off B6 1408 and rebooked me onto United: UA 331 CDGβWashington Dulles (dep 17:00, arr 19:55), connecting to UA 755 IADβBoston (dep 22:10, arr 23:59 that night). They issued it on JetBlue ticket stock β confirmation YCGAEK, e-ticket 2792115297704. That's a different terminal at CDG, and I had a bag to check. I got to the United counter at roughly 15:43 β 77 minutes before the 17:00 departure, and inside United's published 75-minute CDG cutoff of 15:45, by two minutes. Nobody was there. No agent, no bag drop, no way to check in. Mobile check-in wasn't an option because of the checked bag. I missed UA 331. You paid for a hotel in Paris, called JetBlue the next morning, and they put me on a flight on July 6. I landed in Boston around 16:00 on July 6 β roughly a day later than you should have.- Paris-Boston
- Economy
Anonymous member
Verified | Aug 16, 2026Newark-Orlando
Premium economy
Cancelled flights - no compensation - no refund
I booked 5 tickets for my family. Jet blue cancelled my more expensive flight and airport departure point to a less expensive flight option. They cancelled my original flight, then cancelled the second flight and moved me to cheaper option and then cancelled it again and then moved me to an absurdly early cheaper flight and did not honor my original booking. They told me I could not get a refund or switch to a partner airline, and refused to offer any compensation at all.Overall
- Jet Blue cancelled outgoing flight 3 x
- comfortable seat
- Newark-Orlando
- Premium economy
- Loss: β¬3600
- Desired solution
Margaret W
Verified | Aug 12, 2026Fort Lauderdale-Richmond
Economy
Dear JetBlue Airways Customer Relations, I am writing to formally express my dissatisfaction with the way my recent travel experience was handled due to an error made by JetBlue regarding my date of birth on my boarding pass. When I arrived at the airport to travel, I discovered that the date of birth information on my boarding pass was incorrect. This was not an error on my part. I immediately sought assistance from a JetBlue representative to have the information corrected. Unfortunately, it took the JetBlue agent more than 35 minutes to correct the incorrect birthdate information. Because of the significant amount of time required to resolve an error that was not caused by me, I missed my scheduled flight. As a result, I was forced to rebook my flight and remain at the airport for approximately 12 hours, waiting for the next available flight at 9:00 PM. This created a significant and unnecessary inconvenience and disrupted my travel plans. I understand that issues can occasionally arise during air travel. However, I find it extremely frustrating that an incorrect piece of passenger information entered or displayed by the airline resulted in me missing my scheduled flight and spending an entire day at the airport. Had the issue been identified and corrected promptly, I likely would have been able to board my original flight. I also traveled with my family members which caused my family members to not board their flight as we were traveling together. This was an inconvenience to my family members as well, which they were charged to rebook a later flight. I am requesting that JetBlue review this incident and provide an appropriate resolution. I believe compensation or a meaningful customer-service gesture is warranted given that the situation was caused by an airline error and resulted in a missed flight, involuntary rebooking, and approximately 12 hours of additional waiting time. I would also appreciate an explanation of how this error occurred and what steps JetBlue will take to prevent similar situations from happening to other passengers. I have been a customer who expected JetBlue to provide a reliable and professional travel experience. Unfortunately, this incident fell well below those expectations. Please review my complaint and respond with the outcome of your investigation and the compensation or resolution JetBlue is prepared to offer. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Margaret Wilson NHXZZR Flight Number# 1146 8/10/2026 (Date of Travel) Fort Lauderdale, Florida to Richmond, Virginia email:gram2margo2@comcast.net phone:(804)536-5985
- Fort Lauderdale-Richmond
- Economy
Rolando G
Verified | Aug 12, 2026New York-Orlando
Economy
My flight is supposed to be 6:50 PM august 07, 2026 from JFK international airport to Orlando International Airport FL. But they cancel the flight due to the weather condition according to the jetBLUE air line and then they re boke my ticket to 5:30 a.m August 08, 2026 as standby status no sets stated on that ticket but my laugage is already on board on that plane,, on the last minute they told me that I cannot on board on that plane because thier is no more sets available but my laugage is on that plane on board already going to Orlando FL. my claim now is my laugage I want my laugage to bring it to the Harmony of the Seas in Orlando FL. Port Canaveral because tomorrow i am going to sign on,, on that ship in Nassau Bahamas , and then in turn around day,, they will go to Orlando Port Canaveral because that his port of call,, I am a crew member of Harmony of the Seas all my Uniform for duty is on that laugage and all my personal things as will is on that laugage.
- New York-Orlando
- Economy
Jeneen T
Verified | Aug 11, 2026Boston-Santiago
Premium economy
Horrible customer service, Horrible
We were traveling to Santiago because we needed to attend my fatherβs funeral service on August 1. My mother is 80 years old and was traveling to say goodbye to her husband. We arrived at the airport at approximately 4:30 PM, more than three hours before our scheduled departure. We remained at the airport for more than seven hours while the flight was repeatedly delayed. We were given different explanations about the delays, including an issue with passengers sitting in the exit-row seats and later that JetBlue was waiting for a flight attendant. Then, at approximately 12:03 AM, after we had been sitting at the airport since 4:30 PM, we received a text message informing us that our flight had been CANCELED. We were directed to customer service, where we were told that the earliest JetBlue could get us to Santiago was Sunday evening. That would have meant missing my fatherβs funeral service on August 1. There was absolutely no way I could accept that option. Because JetBlue could not provide a reasonable alternative that would allow us to attend the funeral, I had no choice but to purchase replacement airfare on another airline. My mother is 80 years old. She spent more than seven hours sitting in an airport, waiting and wondering whether we were going to be able to make it to her husbandβs funeral. When we were finally told that the flight was canceled and that JetBlue could not get us there until Sunday, she was devastated and confused. She genuinely believed that we were not going to be able to attend her husbandβs funeral. Then you send us a $12 meal voucher and say sorry for the inconvenience (what an insult) and then no response to my calls or forms or emails. Jet blue gets it together; I am filing with the US department of Transportation.Overall
- customer service was disgusting
- nothing
- Boston-Santiago
- Premium economy
- Loss: β¬2700
- Desired solution
Refund
Sharon K
Verified | Aug 11, 2026Orlando-New York
Economy
Problems at airport
Flight was initially delayed awaiting pilot until it was eventually cancelled. We then had to get a hotel bc of my autistic son and elderly mother who was traveling with us. The only straight flight that was available was from Tampa Airport which departed on 08/09 around 7:16AM. We arrived at our destination around 9:35 AM. There were no free seats available so we had to pay an additional $176 for assigned seats. Contacting JetBlue regarding these issues resulted in an extended wait time for a representative and no resolution/reimbursement. Ps: My autistic son suffered severe anxiety as a result of this stressful experience which I had to take a day off of work to take him to his pediatrician.- Orlando-New York
- Economy
Irina D
Verified | Aug 10, 2026Nashville-Boston
Economy
Cancellation without explanation
Jet Blue cancelled flight 1806 from BNA to BOS on Sat 8/8/26 less than 24 hours before departure and with no explanation. there was no option to rebook on the same day. we were offered a flight on Sun at 10pm, more than 24 hours after our previous flight. We chose to request a refund. the message that we received does not specify an amount. Our info is: res # KTDLUF ticket # 2792113312270 I expect a full refund!Overall
- Flight cancelled without explanation
- n/a
- Nashville-Boston
- Economy
- Loss: β¬1027
- Desired solution
Refund
Rolando G
Verified | Aug 10, 2026New York-Orlando
Economy
My flight is supposed to be 6:50 PM august 07, 2026 , from JFK international airport to Orlando International airport FL .but they cancel the flight due to the weather condition according to the jetBlue airline and then they re boke my ticket to 5:30 a.m flight August 08, 2026 as stand bye status no sets stated on that ticket but my laugage is already onboard on that plane,, on the last minute they told me that I cannot on board on that plane because there is no more sets available, but my laugage is on that plane on board already goin to Orlando FL. my claim now is my laugage, I want my laugage to bring it to the Harmony of Seas in Orlando FL. In Port Canaveral, because tomorrow i am going to sign on,, on that ship in Nassau Bahamas, and then in turn around day, they will go to Orlando port Canaveral because that his port of call ,, I am a crew member of Harmony of the Seas all my Uniform for my duty is on that laugage and all my personal things as will is on that laugage.
- New York-Orlando
- Economy
Madeline S
Verified | Aug 8, 2026Washington-San Juan
Economy
Damaged my wheelchair on fly 1347
FORMAL CLAIM FOR DAMAGE TO POWER WHEELCHAIR AND UNSAFE DISABILITY ASSISTANCE JetBlue Flight B6 1347 Route: Washington, D.C. to San Juan, Puerto Rico Passenger: Madeline Schwartz Subject: Formal Claim β Damage to Permobil Power Wheelchair, Unsafe Transfer Assistance, and Request for Direct Repair Through AxisCare To JetBlue Customer Relations, Central Baggage Services, and the Complaint Resolution Official (CRO): My name is Madeline Schwartz, President of the Puerto Rico Statewide Independent Living Council (Consejo Estatal de Vida Independiente β CEVI). I am submitting this formal claim concerning damage to my Permobil M3 Corpus power wheelchair while it was in JetBlue's custody on Flight B6 1347 from Washington, D.C. to San Juan, Puerto Rico, as well as serious concerns regarding the disability assistance I received upon arrival. I respectfully request that JetBlue immediately open a wheelchair damage claim, authorize a complete professional inspection of my wheelchair by my preferred service provider, AxisCare Health Logistics Inc., and pay directly for all necessary repairs and replacement parts required to restore my wheelchair to its pre-flight condition. My Wheelchair Was in Excellent Condition Before Travel Approximately one month before this trip, my wheelchair had been professionally serviced and repaired by AxisCare. It was in excellent condition before I surrendered it to JetBlue in Washington, DC. This is significant because the damage described in this report did not exist before JetBlue took possession of my wheelchair. My power wheelchair is not ordinary baggage. It is an individually configured mobility device that I rely upon for my safety, mobility, independence, work, travel, and daily activities. Extensive Wheelchair Handling Instructions Were Provided in Washington, DC as well as the first fly. I made substantial efforts before the flight to ensure that JetBlue personnel had clear information about how to safely handle my wheelchair. At the gate in Washington, JetBlue Supervisor Jaime was exceptionally kind, attentive, professional, and helpful. He reviewed the information concerning my wheelchair and completed and signed a JetBlue wheelchair handling tag that was placed on the back of my wheelchair. The tag contained instructions regarding how my wheelchair should be handled and included the contact information for: Gabriela Joglar Executive Director Consejo Estatal de Vida Independiente de Puerto Rico (CEVI) Telephone: (787) 365-6029 I specifically want JetBlue to know that Jaime's handling of this situation was exemplary. He treated me and my mobility equipment with respect and demonstrated the type of professional attention that passengers with disabilities should receive. In addition to the JetBlue tag, immediately beside it my wheelchair had a clearly visible identification sign containing: My photograph; Information identifying the wheelchair as mine such as, telephone numbers; Details concerning my power wheelchair through a qr code with specifications; and Information intended to help airline personnel safely identify and handle the chair. Therefore, my wheelchair was clearly identified, and JetBlue personnel had specific handling information available before it was taken for loading. Unsafe Aisle Chair and Transfer Upon Arrival in San Juan Upon arriving in San Juan, approximately four personnel came onto the aircraft before the other passengers had finished deplaning to transfer me from my aircraft seat. The aisle chair brought for my transfer appeared to be damaged or improperly maintained. Most concerning, the support for my legs was loose or unstable. Because there was not an adequate safety restraint securing my legs, one of the employees had to physically hold my legs/support them with his hands during the transfer. This was frightening and, in my view, unnecessarily unsafe. I travel with my own portable transfer lift assist device for chair to wheelchair, specifically because it allows me to be transferred much more safely and with approximately two people rather than requiring an improvised transfer involving four personnel and malfunctioning equipment. The experience placed me in a vulnerable position and raised serious concerns about whether the equipment being used to assist passengers with significant mobility disabilities was properly maintained and whether personnel had been provided with the appropriate equipment and procedures. My Power Wheelchair Was Not Available When I Left the Aircraft After I was transferred from my aircraft seat, I expected my personal power wheelchair to be available at or near the aircraft door. It was not there. I was still sitting in the temporary aisle chair when it became apparent that my Permobil wheelchair had not been returned. The JetBlue supervisor at the arrival gate then wanted me to leave the aircraft/gate area and wait in the public terminal in that temporary chair while my wheelchair was located. My mother Maria D Castro Ortiz and Gabriela Joglar immediately objected. They clearly stated that I should not be required to leave the protected gate/aircraft area in an inappropriate temporary chair without my personal mobility device. The interaction with the arrival supervisor was unfortunately very different from the professional treatment I had received from Jaime in Washington. His manner toward us became unnecessarily disrespectful when we declined to leave without my wheelchair. Our concern was simple: I had arrived with a personal power wheelchair, and I should not have been required to enter the public terminal in an unsafe or unsuitable temporary chair while JetBlue tried to locate it. Eventually, my wheelchair was brought to me. Damage Discovered After the Wheelchair Was Returned At the time my wheelchair was finally delivered, I was dealing with the transfer, my physical positioning, the airport environment, and getting safely situated back into my wheelchair. Because of these circumstances, I was not immediately able to conduct a detailed inspection of every part of the chair. Afterward, we discovered damage that had not been present before JetBlue took possession of the wheelchair. The damage currently identified includes: 1. Broken front Permobil cover The front cover/panel displaying the Permobil name was broken. 2. Detached component Another component had become completely detached from the wheelchair. Rather than being reinstalled, the loose piece was given separately to my mother by personnel, apparently because they did not know where the component belonged or how it should be reattached to the wheelchair. The fact that a wheelchair component was physically detached and handed separately to my mother is particularly important evidence that the wheelchair sustained damage while being transported. Because this is a sophisticated power mobility device, I do not want anyone who is not qualified to repair Permobil equipment attempting to reinstall or manipulate the damaged components. There may also be additional damage that is not visible externally. For this reason, I am requesting a complete professional inspection by AxisCare rather than limiting this claim only to the two visibly damaged components. AxisCare β My Preferred Repair Provider After discovering the damage, I contacted AxisCare. AxisCare informed me that JetBlue should first open the damage report and then coordinate with AxisCare regarding the inspection and repair of the wheelchair. My preferred service provider is: AxisCare Health Logistics Inc. Pepsi Industrial Park PR-2, Km 19.5 Toa Baja, Puerto Rico 00949 Near Holsum Bakery Telephone: (787) 251-2323 AxisCare is familiar with my wheelchair and its recent condition because they serviced and repaired it approximately one month before this trip. I therefore request that JetBlue authorize AxisCare to perform a complete inspection and all necessary repairs and that JetBlue arrange payment directly with AxisCare. Federal Disability Protections This request is also supported by the Air Carrier Access Act, 49 U.S.C. Β§ 41705, and the U.S. Department of Transportation's disability regulations under 14 CFR Part 382. The Air Carrier Access Act prohibits discrimination based on disability in air transportation and establishes obligations for U.S. airlines concerning passengers with disabilities and their mobility equipment. Current U.S. Department of Transportation guidance makes clear that airlines remain responsible for properly caring for passengers' assistive devices and for paying to repair or replace a wheelchair when the airline damages it. The Department has specifically stated that an airline remains responsible for repair or replacement of a wheelchair or scooter damaged by the airline, up to the original purchase price of the device. The Department's wheelchair protections under 14 CFR Β§ 382.130 also address the prompt repair or replacement of damaged wheelchairs and provide mechanisms allowing the passenger to use a preferred repair vendor. For a customized power wheelchair such as mine, restoring the chair merely to an operable condition is not sufficient. The goal must be to restore its function, safety, configuration, and condition to what existed before the damage occurred. I am therefore requesting that any parts requiring replacement be replaced with the appropriate Permobil original or manufacturer-approved components, rather than improvised, non-equivalent, or cosmetic repairs. Request for a Loaner or Other Necessary Mobility Accommodation If AxisCare determines that my wheelchair cannot safely remain in my possession while the repairs are being completed, I request that JetBlue arrange and pay for an appropriate temporary mobility device that meets my functional and safety needs to the maximum extent possible. A standard airport wheelchair would not be an equivalent substitute for my customized Permobil power wheelchair. Any loaner must be evaluated in consultation with me because seating, positioning, head support, leg positioning, pressure management, power functions, and other features can be essential to the safe use of a mobility device. If an appropriate loaner offered by JetBlue cannot meet those needs, I request authorization to obtain an appropriate alternative from a qualified mobility equipment provider, consistent with applicable DOT wheelchair protections. Related Expenses I also request that the claim remain open for documentation of any reasonable, necessary, and directly related expenses that arise because of the damage or repair process. This may include, where applicable: Transportation required to take the wheelchair to or from AxisCare; Costs associated with an appropriate temporary/loaner mobility device; Necessary mobility-related expenses incurred while the wheelchair is unavailable; and Any other documented cost directly resulting from the damage and repair process for which JetBlue is responsible under applicable law or its claims procedures. I will retain receipts and documentation for any such expenses. Resolution Requested I respectfully request that JetBlue: Open an official wheelchair damage claim immediately for Flight B6 1347. Provide me with the JetBlue claim/reference number in writing. Preserve and review all records relating to the handling of my wheelchair, including baggage/mobility-device tracking records and any available loading, ramp, gate, or incident documentation concerning my wheelchair. Coordinate directly with AxisCare Health Logistics Inc. at (787) 251-2323. Authorize AxisCare to perform a complete professional inspection, including checking for damage that may not be immediately visible. Pay AxisCare directly for all repairs necessary to return my Permobil wheelchair to its pre-flight condition, safety, and functionality. Replace damaged components with appropriate Permobil OEM or manufacturer-approved parts when replacement is required. Provide and pay for an appropriate loaner mobility device if my wheelchair must remain out of service during repairs. Reimburse any other documented expenses for which JetBlue is responsible arising directly from this incident. Review the circumstances surrounding the unsafe aisle-chair transfer in San Juan, including the condition of the equipment used and the need for an employee to manually hold/support my legs during the transfer. Review why my personal wheelchair was not available when I deplaned and why I was being asked to enter the public terminal without it. Provide me with the name and contact information of the Complaint Resolution Official (CRO) responsible for this matter. Provide written confirmation when JetBlue has authorized AxisCare to proceed with the inspection and repairs. Supporting Evidence I can provide or attach the following documentation: Photographs of the damaged wheelchair; Photographs of the detached component; Photographs showing the front Permobil cover damage; The JetBlue wheelchair handling tag completed and signed by Supervisor Jaime in Washington; A photograph or copy of the wheelchair identification sign that was attached to the chair; Documentation from AxisCare concerning the wheelchair's recent service and pre-trip condition; AxisCare's inspection and repair estimate; Wheelchair model and serial number information; Flight documentation for JetBlue Flight B6 1347; and Contact information for individuals who witnessed the events described above. Closing I want to emphasize that I am not seeking anything beyond what is necessary to restore my wheelchair to the condition it was in when JetBlue accepted it in Washington, DC. I took extraordinary precautions to help JetBlue properly handle my mobility device. The wheelchair was clearly identified. Detailed handling information was attached to it. A JetBlue supervisor personally completed a handling tag. My emergency contact information was available. The wheelchair had recently been professionally serviced and was in excellent condition. Nevertheless, it was returned to me with a broken Permobil panel and with another component completely detached and handed separately to my mother. For a passenger who depends on a customized power wheelchair for mobility and independence, this is not comparable to receiving a damaged suitcase. A wheelchair is an extension of a person's mobility, safety, positioning, and independence. I appreciate the exceptional professionalism and kindness demonstrated by Supervisor Jaime in Washington, DC, and I hope JetBlue will bring that same level of care and professionalism to resolving this claim. Please confirm receipt of this complaint, provide the assigned claim number, and contact AxisCare promptly so that my wheelchair can be professionally inspected and restored without unnecessary delay. Thank you for your prompt attention and cooperation. Sincerely, Madeline Schwartz President Consejo Estatal de Vida Independiente de Puerto Rico (CEVI) Puerto Rico 1 (939) 332-1133 cevipuertorico@gmail.com www.cevipr.org www.facebook.com/cevipr/Overall
- aT SJU gate staff
- DCA overall service
- Washington-San Juan
- Economy
- Desired solution
Other
Jennie W
Verified | Aug 7, 2026New York-Dublin
Economy
No reason given
After several hours of delays and a partial boarding, they informed us flight was canceled and had to unboard the plane. They then told us that we had to find our own hotel and we would be reimbursed $250 and then they walked away and left us all standing at the gate with no one to help us so we all had to scramble to find a hotel and finding one under the $250 limit was not happening because everybody was booked. I was lucky enough to get one at Marriott where Iβm a member is the only reason I even got the room and it was slightly over the 250 limit, but it was the only option we had to find someplace to sleep and this was about one or 2 oβclock in the morning, trying to find a hotel last minute and then they sent us $24 in food vouchers that was extremely complicated to even get to use so we didnβt even bother using them. In addition to canceling the flight, we lost an entire day of our Ireland trip, including a night at a hotel in Ireland that we didnβt even get to use, but we had to pay for. And now theyβre telling us theyβre not gonna reimburse us over the 250 which is complete bull because we were exhausted and tired and we lost a day out of our trip.- New York-Dublin
- Economy
Melissa M
Verified | Aug 7, 2026Economy
Unsafe unaccompanied minors stranded in Boston after flight cancellation
Subject: URGENT: Safety Issue / Unaccompanied Minor Stranded at BOS β Confirmations DJPIYN & HJPBWS Dear JetBlue Customer Service Team, I am writing to request immediate supervisor intervention regarding a critical safety issue involving my two nephews, Gabriel Garcia and Joseph Garcia, who are currently stranded in Boston after JetBlue cancelled their flight for tomorrow evening. Although they are traveling together, they were booked under separate reservations. Following the cancellation, JetBlue automatically rebooked them onto completely different days: β’ Gabriel Garcia (DOB: 04/12/2007) β Rebooked on Saturday at 8:00 AM (Confirmation: HJPBWS) β’ Joseph "Joey" Garcia (DOB: 04/13/2012) β Rebooked on Sunday (Confirmation: DJPIYN) This arrangement is completely unacceptable and poses an immediate safety risk. Joseph is a 14-year-old minor. He cannot be left alone in Boston, he cannot legally check into a hotel room without an adult, and he has no chaperone. Furthermore, Joseph must return home because he starts school this coming Monday. I request that a supervisor manually intervene immediately to link these files and execute one of the following solutions: 1 Primary Request: Move Joseph Garcia (DJPIYN) onto the Saturday 8:00 AM flight with his brother Gabriel (HJPBWS) so they can travel safely together. 2 Alternative Request: Flip their tickets so that Joseph flies home on Saturday and Gabriel flies home on Sunday. Because JetBlue disrupted their travel and split up a minor from his older brother, we also request an immediate accommodation stipend to cover their forced overnight stay in Boston. The current hold time for a callback is over 450 minutes, which is why I am escalating this digitally. Please adjust these flights immediately to ensure a 14-year-old child is not left abandoned at the airport. I am monitoring my phone and email closely for your immediate confirmation. Sincerely, Melissa Marcum 603-631-6415 (tel:603-631-6415) lalathebabywhisperer@outlook.com- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Fania D
Verified | Aug 5, 2026Newark-Fort Lauderdale
Economy
Subject: Lost Carry-On β Bag Tag 3279450887 β Flight 1505 EWRβFLL, June 28, 2026 To whom it may concern: I am following up regarding a carry-on bag that was lost on JetBlue flight 1505 from Newark (EWR) to Fort Lauderdale (FLL) on June 28, 2026. The bag tag number is 3279450887. I have made several phone calls since then attempting to resolve this, without success. Iβm requesting: 1. An update on the current status/location of my bag 2. A case/reference number for this claim if one hasnβt been issued 3. Next steps for compensation if the bag cannot be located Please respond in writing so thereβs a clear record of this claim going forward. Best regards, Fania Delfeus 347-252-7625
- Newark-Fort Lauderdale
- Economy
Trsfaye G
Verified | Aug 5, 2026Washington-Paris
Economy
Our trip was severely disrupted due to the mishandling of our checked baggage, causing significant financial loss, emotional distress, and the loss of an important family occasion. My wife and I were traveling to attend a wedding in Rennes, Brittany, where we had important roles in the ceremony. After arriving at Charles de Gaulle (CDG) Airport, we spent several hours searching for our missing checked bag. Because of this delay, we missed our scheduled train to Rennes, which is approximately a five-hour journey from CDG. With no other practical transportation available in time for the ceremony, we had to arrange an Uber at a cost of approximately β¬500 in an attempt to reach our destination. Unfortunately, the delay caused by the missing baggage disrupted our entire travel itinerary. Our checked bag contained our wedding gifts, traditional clothing for the ceremony, and other essential personal belongings. Not having access to these items meant we could not participate in the wedding as planned, making the experience extremely upsetting and disappointing. For approximately 14 days, we repeatedly attempted to obtain information about our baggage. We made numerous phone calls but received little to no meaningful response. Eventually, we were informed that the bag had arrived at the airport. By that time, however, we had already continued our trip and were staying in Basel. Since our return flight was only five days away, we decided it was more practical to collect the bag upon our return rather than incur additional travel expenses. The inconvenience, uncertainty, frustration, and psychological stress we experienced throughout this ordeal cannot be adequately measured. No amount of compensation can fully replace the emotional impact of missing such an important family event or the distress caused by being without our belongings for an extended period. In addition, JetBlue cancelled our flight on June 7, 2026, which resulted in further unexpected expenses and added to the disruption of our travel plans. These additional costs compounded the financial and emotional burden we experienced throughout our journey. Given the substantial financial losses, the prolonged delay in returning our baggage, the disruption to our travel plans, and the emotional distress caused, we respectfully request fair compensation for the expenses incurred, as well as appropriate consideration for the significant inconvenience
- Washington-Paris
- Economy
Anonymous member
Verified | Aug 3, 2026New York-Providenciales
Economy
tererible customer services
flight got cancel due to weather and short of poliet. no more upcoming flight untill 3 days later. bought the jetbule vaction bundles and cannot be refund for the hotel. only the flight ticket can be refunded even thought you cant reach to the destination because of their falut.- New York-Providenciales
- Economy
- Desired solution
Refund
Samantha B
Verified | Jul 30, 2026Boston-Orlando
Economy
Our original flight experienced multiple delays throughout the day, which added to the confusion at the gate. When it came time to board, the departure screens continued to show that our flight was still boarding, and the boarding door remained open. At the same time, another flight was boarding from the same gate area, and the gate was extremely crowded. There was also a police incident involving a passenger being arrested, which created additional congestion and confusion. My seven-year-old daughter and I remained seated, believing we were waiting for our boarding group to be called. After the passengers for the other flight finished boarding and left, we realized they had not been boarding our flight. We then approached the gate and were informed that we had missed boarding, despite the gate display still indicating that our flight was boarding and the gate door still being open. Given the multiple delays, the crowded gate area, and the ongoing police incident, the situation was understandably confusing. We were then placed on standby; however, every subsequent flight was completely full. Hotels in the area were also fully booked, leaving us with no lodging options. As a result, my seven-year-old daughter and I spent two consecutive nights sleeping on airport cots while waiting for seats to become available. During this unexpected delay, we incurred necessary expenses for meals and airport parking, which are summarized in the attached documentation. I respectfully request reimbursement for these reasonable out-of-pocket expenses resulting from this travel disruption. Thank you for your time and consideration. I appreciate your review of my claim.
- Boston-Orlando
- Economy
Xyla B
Verified | Jul 30, 2026Boston-Orlando
Economy
Our original flight experienced multiple delays throughout the day, which added to the confusion at the gate. When it came time to board, the departure screens continued to show that our flight was still boarding, and the boarding door remained open. At the same time, another flight was boarding from the same gate area, and the gate was extremely crowded. There was also a police incident involving a passenger being arrested, which created additional congestion and confusion. My seven-year-old daughter and I remained seated, believing we were waiting for our boarding group to be called. After the passengers for the other flight finished boarding and left, we realized they had not been boarding our flight. We then approached the gate and were informed that we had missed boarding, despite the gate display still indicating that our flight was boarding and the gate door still being open. Given the multiple delays, the crowded gate area, and the ongoing police incident, the situation was understandably confusing. We were then placed on standby; however, every subsequent flight was completely full. Hotels in the area were also fully booked, leaving us with no lodging options. As a result, my seven-year-old daughter and I spent two consecutive nights sleeping on airport cots while waiting for seats to become available. During this unexpected delay, we incurred necessary expenses for meals and airport parking, which are summarized in the attached documentation. I respectfully request reimbursement for these reasonable out-of-pocket expenses resulting from this travel disruption. Thank you for your time and consideration. I appreciate your review of my claim.
- Boston-Orlando
- Economy
Diana B
Verified | Jul 18, 2026Cleveland-Beirut
Economy
JetBlue flight from Cleveland to j. F. K was on time, j. F. K to Istanbul was delayed an hour. They refused to change my ticket saying that I was going to make the flight. By the time I landed in Istanbul. My flight was already taking off. They then wanted me to wait until the next day where I would Miss A funeral to get on the plane. So we had to book a ticket with a different airline from istanbul to beirut. They\n Then told me to retrieve my baggage from Istanbul to check it on to THE new flight. When I did that, my baggage was not there, they forced me to pay for a Visa which I did not need, because I did not retrieve my baggage so that wasn't out-of-pocket expense. I also had to pay for a new ticket on MEA airlines. So I could make it to lebanon on time. The staff was very unhelpful, and they would not assist in any kind of direction.They were very rude and also called me names when I was in tears. I did not receive my bag until the day before. I left so I had to purchase all new clothing for a wedding and a funeral. All new gifts, all new accessories, all new purses, shoes, skincare. Items along with other necessities for day to day use For the whole time that I was there.
- Cleveland-Beirut
- Economy
Wilfredo P
Verified | Jul 15, 2026Syracuse-Orlando
Economy
No Reason given for canceling my flight.
Subject: Compensation Request β Flight Cancellation β Confirmation GVEBIF β Flight B6 2655 To JetBlue Customer Service, I am writing to formally request compensation related to a flight cancellation on my reservation, confirmation number GVEBIF. I was originally scheduled to travel on Flight B6 2655, departing Monday, July 6, 2026 at 6:30 PM, to Puerto Rico. This flight was cancelled, and I was not able to travel until Wednesday, July 8, 2026 β a disruption of approximately two days. No reason was provided to me at the time of cancellation. While I did not incur out-of-pocket expenses, this cancellation cost me two full days of vacation time and required me to reschedule family functions and plans in Puerto Rico that could not be moved without significant difficulty. I would like to request: Confirmation of whether this cancellation was classified as a controllable disruption, and if so, the compensation I'm entitled to under JetBlue's Customer Bill of Rights (TrueBlue points or travel credit). Given the length of the delay and its impact on personal plans that could not be rescheduled, I would also appreciate any additional goodwill consideration JetBlue is able to offer. Please let me know what documentation, if any, you need from me. I appreciate your help resolving this.- Syracuse-Orlando
- Economy
- Desired solution
Other - Subject: Compensation Request β Flight Cancellation β Confirmation GVEBIF β Flight B6 2655 To JetBlue Customer Service, I am writing to formally request compensation related to a flight cancellation on my reservation, confirmation number GVEBIF. I was originally scheduled to travel on Flight B6 2655, departing Monday, July 6, 2026 at 6:30 PM, to Puerto Rico. This flight was cancelled, and I was not able to travel until Wednesday, July 8, 2026 β a disruption of approximately two days. No reason was provided to me at the time of cancellation. While I did not incur out-of-pocket expenses, this cancellation cost me two full days of vacation time and required me to reschedule family functions and plans in Puerto Rico that could not be moved without significant difficulty. I would like to request: Confirmation of whether this cancellation was classified as a controllable disruption, and if so, the compensation I'm entitled to under JetBlue's Customer Bill of Rights (TrueBlue points or travel credit). Given the length of the delay and its impact on personal plans that could not be rescheduled, I would also appreciate any additional goodwill consideration JetBlue is able to offer. Please let me know what documentation, if any, you need from me. I appreciate your help resolving this.
Daniel S
Verified | Jul 9, 2026New York-Jacksonville
Economy
Problems at airport
Left messages for hours, did not get a return call for 6 hours stating there was no available flight until days later- New York-Jacksonville
- Economy
Dani S
Verified | Jul 9, 2026New York-Jacksonville
Economy
Terrible night with jetBLUE in NY
Our flight from JFK was cancelled. We boarded and sat on the plane on the tarmac for 3 hours waiting on the weather and an alternate route, came back to the gate and deplaned. We recieved notice that the crew timed out and we were waiting for another crew. We waited for another 1 1/2 and then our flight was cancelled due to not having another crew. We were offered flights on Wednesday, putting us home 3 days later than we should have arrived. We had to rent a car and drive 14 hours home and my daughter missed a camp and tryouts. so we were out money for a car, gas, volleyball camps and tryouts PLUS 14 hours of our time.Overall
- Very poor customer service
- New York-Jacksonville
- Economy
- Loss: β¬1511.09
- Desired solution
Expenses reimbursement
Amy B
Verified | Jul 9, 2026Fort Lauderdale-Dallas-Fort Worth
Economy
No reason given
They told me there was nothing they can do . It was du to weather when every airline flew that day they are the only ones that canceled- Fort Lauderdale-Dallas-Fort Worth
- Economy
Zara Agatha H
Verified | Jul 9, 2026New York-Orlando
Economy
No reason given
1. Flight was on the 4.7. check in went through, I even got a seat at the plane, but JetBlue deleted my tickets from my app thatβs why I canβt send it to you, they cancelled the flight on 4.7. and changed it to 5.7. and cancelled again. They took 2 days from our holiday and we had to refund all of our bookings for the trip.- New York-Orlando
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Flight troubles with JetBlue can ruin your plans fast. But the good news is that you’re not powerless. Knowing how to contact JetBlue and understanding what you’re entitled to as a passenger can make the difference between a stressful experience and getting the refunds or compensation you deserve.
What Can You Make a Complaint About
As a traveler, you may encounter various situations that necessitate making a complaint to jetBlue. These scenarios can range widely and may include:
- Significant Delays and Flight Cancellation: If you file a complaint on a domestic flight you won’t be compensated, but if you’re flying FROM the UK or Europe, you could get as much as $650 in compensation. This is because of laws like UK261 and EU261.
- Boarding Denials: Being denied boarding because jetBlue has sold more tickets than seats can be frustrating and is definitely a reason to complain. In such situations, you're entitled to compensation on domestic and international flights.
- Complications with Luggage: If you face issues with your checked luggage, you can ask for compensation up to $4,700 on domestic flights and $2,080 for international flights, thanks to the Montreal Convention.
- Issues with Customer Support: If you have been subject to sub-par customer service from jetBlue, you’re in your right to make a formal complaint to address the situation and provide constructive criticism.
Just remember to retain all relevant documentation, such as boarding passes, receipts, or correspondence with jetBlue when you lodge a complaint with jetBlue customer service. These serve as evidence and can strengthen your case.
Find out if you are owed compensation for a disrupted flightCheck Your Flight
Ways to Make a Complaint to jetBlue
To lodge a complaint with jetBlue, various options are available. Below are some of the primary ways you can reach out to jetBlue:
jetBlue Complaints Email
Unfortunately, jetBlue does not provide a direct complaints email. However, they do have an online "Contact Us" form on their website that serves a similar function. You can find this by navigating to the 'Contact Us' section on the jetBlue website.
jetBlue Complaints Phone Number
jetBlue has a dedicated customer service phone line for handling complaints and inquiries, which operates 24/7. If you're calling from within the US, you can reach the airline on 1-800-jetBlue (1-800-538-2583).
For TTY/TDD assistance (deaf or hard of hearing callers): 1‑800‑336‑5530
jetBlue Live Chat
jetBlue provides a live chat service to handle customer queries and complaints in real time. The live chat option is located at the bottom right corner of the 'Contact Us' page on the jetBlue website.
jetBlue on Social Media
JetBlue is active on platforms like Twitter and Facebook. Many passengers report faster responses via direct messaging.
Let AirAdvisor Help You with Your Claim
If JetBlue disrupted your travel plans, whether through delays, cancellations, or denied boarding, you don’t have to navigate the claims process alone.
At AirAdvisor, we’ve already helped 830,000+ U.S. travellers recover compensation from airlines through our expert claims support.
If JetBlue owes you compensation under DOT or international rules, our team can manage your case from start to finish, with no upfront costs and you only pay if you winCheck your eligibility today and let us fight for what you deserve.Check Your Flight
FAQ
Here are some of the most frequently asked questions about jetBlue and how to address complaints with the airline:
How long does jetBlue take to respond to complaints?
The response time for jetBlue complaints can vary, but generally, they aim to respond within a 30-day window.
Is it worth complaining to jetBlue?
It can be. Making a complaint allows jetBlue to address any issues and improve its service; it can also lead to compensation or refunds where applicable.
How much does jetBlue charge for special assistance?
jetBlue doesn't charge for most special assistance services, like wheelchair assistance.
Can you sue jetBlue?
While legal action is possible in certain cases, it's usually more efficient to try resolving issues through jetBlue's complaint process or through mediation by an organization like AirAdvisor.
How reliable is jetBlue?
jetBlue is considered a reliable airline, known for its commitment to customer service and punctuality.
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
JetBlue Airways customer support contact details
Website:
www.jetblue.com
Phone
1-800-538-2583
Mailing Address
JetBlue Airways, PO Box 17435 Salt Lake City, UT 84117-0435 27-01 Queens Plaza North
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2 months ago
Elisabeth Morales
Verified CustomerI appreciate the questions which help me guide as to what to include in the write up. As to what information to include. I did not feel overwhelmed completing the online claim.
2 months ago
Ashley Burnsed
Verified CustomerAfter a flight cancellation left us arriving home a day later than planned, Air Advisors helped us get compensation for the headache and extra expense. It was an easy process and got the payout quicker than expected. Thank you
2 months ago
Yazan Abu Safiah
Verified CustomerThank you but hope your will help in my case
3 months ago
Jason Eldredge
Verified CustomerAir advisor handled everything and we were compensated with no hassle!
3 months ago
Rolando Go
Verified CustomerAir Advisor is the best, Air Advisor is taking care of those passenger cancel thier flight like my situation that the airline company don't care about their passenger after the cancelation of their flight. Air Advisor thank you.
3 months ago
Rolando Go
Verified CustomerAir advisor is the best,, Air advisor is taking care of those passenger cancel there flight like my situation ,, that the airline company the don't care about there passenger after the cancelation of there flight. Thank you Air advisor.
3 months ago
Faiyaz Sadruddin
Verified CustomerWell its was smooth but i dnt know what will be the out come.
3 months ago
David Tassavor
Verified CustomerDear Friends, This is a completely new experience for me. I have never before had to work with a company like yours to help recover losses caused by an airline. We paid a substantial amount for our airline tickets and expected to have a pleasant vacation. Unfortunately, due to the airlineβs mistakes, poor handling of our reservation, and lack of proper care for its passengers, our trip turned into a very stressful and costly experience. We would sincerely appreciate your help in pursuing this matter and recovering the expenses and losses we incurred as a direct result of the airlineβs mistakes. We have already contacted the airline several times and, unfortunately, have received no meaningful response or resolution. At this point, we are relying on your experience and expertise to help us obtain the compensation we believe we are rightfully entitled to. Thank you for taking the time to help us with this matter. We truly appreciate your support and hope we can reach a fair and satisfactory resolution. Best regards, David 860-977-3686
3 months ago
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