JetBlue Airways complaints: comments, page 2
172 comments
Garfield S
Verified | Jul 8, 2026
Detroit-New York
Economy
No reason given
We purchased roundtrip non-stop ticket for DTW (Detroit) for departure on June 30th at 9:55 PM with a returned date of June 6, 2026, at 6:00 AM directly to JFK. We were told by the Jet Blue attendants upon arrival at the Airport at 4:00 in the morning that the flight has been cancel, there were no other connecting flight back to JFK until Tuesday morning. This sets us back a great deal as we have work and our 8-year-old daughter with us. Your reps at the airport were quite dismissive and adamant to help. Just kept telling us to call customer service which had a hold time of over 6 hours. We went and asked the people at the Southwest Airline Counter, and they were able tell us that the flights were being cancelled /delayed as a result of the heavy rains back on the East Coast. We booked a hotel and stayed the night at the Holiday In Express, Romulus MI. Upon arrival at the Airport the morning of the 7th, Jet Blue Reps told us there were no flights or alternate there of going to NYC at all. Someone from your outsourced customer service base called back later that day and after speaking with her she told us we will be reimbursed for the trip within 7 to 10 business days. We were able to get a flight with Southwest Airlines yesterday to Baltimore, took the Amtrac Train t Penn Station, Boadrd the LIRR to Jamaica Queens and The Air Train to Terminal 5 (JetBlue) to retrieve out car which was there for 3 extra days. Our Train Fair amounted to $440.89. Cost to get the car out of the lot was $674.00, Food and toiletries also cost us an additional $250.00 at the restaurants in the portal as we had no other alternatives. We finally made it home at 12:00 midnight last night. Our vacation turned into a total nightmare as a result of this. The rather poor communication, unemphatic and unfriendly approach taken by your representatives to at least empathized with us is one for the records. Your Airline is the one we soley travels on whenever my family and I flies anywhere. This experience has dampened your reputation with us. I am asking please to reimburse us in full for the horrible experience add inconveniences this has caused us. I eagerly await your response and thank you in advance for yur consideration. Sincerely~ Garfield Satchwell Sandy Walters Genesis Satchwell
- Detroit-New York
- Economy
Silvia H
Verified | Jul 7, 2026New York-Orlando
Economy
No reason given
Hi, I accidentally didnβt put my passport in the last claim 671915, just my child. Details are on the first claim.- New York-Orlando
- Economy
Silvia H
Verified | Jul 7, 2026New York-Orlando
Economy
No reason given
4.7. they also cancelled our flight. Weβve been waiting in New York for two days. They didnβt even refund the whole amount, they gave us credits which I canβt even use in Europe, so theyβll just expire. After a 2.5-hour wait on the chat, they told me I could use them in europe, which is a lie. My health condition canβt handle this.- New York-Orlando
- Economy
Hongling L
Verified | Jul 6, 2026New York-Raleigh-durham
Economy
I had to buy those items which I couldn't use because the same brands of items were in the delayed luggage
- New York-Raleigh-durham
- Economy
C A
Verified | Jun 30, 2026New York-Paris
Business
JB Won't Let Us Change Flights Following a Travel Advisory
JetBlue was ABSOLUTELY AMAZING -- Best service I have ever had resolving issues in my 2,000,000+ flight miles. The issue centered around the new alliance with JB and United and changing award travel after a Travel Advisory. United had some real problems sorting things out but the (fantastic) JB resolution person spent nearly an hour with me on the phone COMPLETELY RESOLVING the issue -- which was mostly on United's end. FANTASTIC service from a great (and very real) person complete with truly personal follow-up. I am so very impressed. Previously wrote: We are confirmed for award travel, received a "Travel Advisory", JB has seven seats in Mint for the day earlier but won't release them. (We did ticket through UA and they' can't get the seats from the JB inventory)Overall
Can't change as advised to
None
- New York-Paris
- Business
Jason H
Verified | Jun 23, 2026Los Angeles-New York
Economy
Terrible decision & Supervisor Krista the only supervisor at Jet Blue as she claimed
First we were told the flight would be delayed & we would not be able to pick up car at JFK in time & have to rent hotel or sleep in airport until car rental opened & we can not get a refund on reservation. Then Krista the Supervisor & as she claimed only supervisor at LAX Jet Blue that my Service Dog has been denied. I explained my service dog has already flown with Jet blue several times & she denied that also claiming Chloe is not a service dog. Krista Jet Blue only Supervisor as she claims said she will give me a refund so I can catch a flight from another airline. After Krista gave me the refund she told me it will take 5 days for my reservation to be refunded. I explained to her I need that money now so I can purchase other tickets from another airline. She said thatβs another one of your problems not mine. She denied my service dog for no reason her attitude & customer service was discrimination to me & my service dog & now me & my daughter are stuck at the airport trying to figure it out. I need my credit asap so I can purchase tickets because Jet Blue failed. I have confirming numbers for both Service Dog & me & my daughter NBDQFTOverall
- At the check in counter we were denied flight because Krista whom claims the only Krista Jet Blue Supervisor
- None
- Los Angeles-New York
- Economy
- Loss: β¬3000
- Desired solution
Expenses reimbursement
Joan S
Verified | May 27, 2026Kingston-New York
Economy
The inconvenience caused some embarrassment. Wearing the same garment for 2 days, travelling to stores to purchase clothing, and using money for other expenses to offset my inconvenence. I want to also reimburse friends for gas to take me shopping. I am very thankful that my baggage was found, but very disappointed that this incident occured.
- Kingston-New York
- Economy
Kelly O
Verified | May 20, 2026New Orleans-Boston
Economy
massive delay and not enough compensation
I am extremely disappointed with my recent JetBlue experience. (JetBlue Flight #1300 on May 11, 2026, under confirmation code HHWVGI.) My son and I paid more than $500 for our tickets and left our hotel at approximately 3:30 a.m. to make our scheduled flight, only to sit in the airport for nearly six additional hours because the aircraft reportedly had a dead battery. This was not a weather delay or an unavoidable circumstanceβit was a preventable mechanical issue. The compensation provided during the delay was inadequate. The $12 food vouchers barely covered a bottle of water and a small snack at airport prices, and my son's voucher did not even work properly. Passengers were told to use their own credit cards for additional food purchases with the understanding that reimbursement would follow, yet I still have not been reimbursed for those expenses. The delay also caused me to miss an entire day of scheduled work because I did not arrive at the planned 10:20 a.m. arrival time. As a result, I lost income and had to cancel professional obligations that had been arranged well in advance. Between the significant mechanical delay, the extremely early departure from our hotel, the inadequate food accommodations, the unreimbursed out-of-pocket expenses, and the direct financial loss from missing a full day of work, this experience fell far below the level of service I expected. I have generally had positive experiences with JetBlue in the past, which makes this situation particularly disappointing. I hope JetBlue takes responsibility for the disruption caused and provides a resolution that appropriately reflects the impact this delay had on its passengers.Overall
- massive delay causing me to miss an entire day of work
- pilot and desk lady at airport pleasant
- New Orleans-Boston
- Economy
- Loss: β¬600
- Desired solution
Refund
Sujay D
Verified | Apr 7, 2026New York-Orlando
Economy
Out of my two baggage, I have received one in MCO. One was still there in JFK, as mentioned by Jetblue team.
- New York-Orlando
- Economy
Marley F
Verified | Apr 5, 2026Cancun-San Juan
Economy
No reason given
They told me that they can only offer me a refund if I cancel my current 3 hour delayed flight. They put me in a hotel yesterday cause my flight was cancelled.- Cancun-San Juan
- Economy
Cesira G
Verified | Apr 2, 2026Las Vegas-New York
Economy
Technical problems
After 9 hours of delays, our 10:10 a.m. flight out of Las Vegas was finally cancelled around 5 p.m. We made hotel reservations for the night and took a cab to the hotel, had dinner, and took a cab back the next morning for our new flight.- Las Vegas-New York
- Economy
Susan P
Verified | Mar 18, 2026Orlando-Boston
Premium economy
Life disruption and out of pocket cost
I received a text at 2 a.m. for my 3/16/26 Jetblue flight #052 leaving Orlando Florida to Boston MA at 9:45 that flight was cancelled 10 minutes later I get a text that they have rebooked me on the same flight number 2 days later. I called customer service and was told I would need to go to airport to get hotel voucher that I went to airport stood in line over a half hour to be told no they would not give me a voucher. I booed a hotel and continued to look for a flight home found one for 8:45 PM Flight #1652 that I booked and that flight was delayed over 3 hours. Exppecation I be refunded for Flight #1652, Hotel and Food.Overall
- That they tried rescheuling 48 hours later
- NOTHING
- Orlando-Boston
- Premium economy
- Loss: β¬547.98
- Desired solution
Peter G
Verified | Mar 18, 2026Las Vegas-New York
Economy
Technical problems
Flight was originally delayed by one hour. Delays continued until after 9 hours, flight was cancelled and we were rebooked for the same flight on the following day.- Las Vegas-New York
- Economy
Douglas A
Verified | Feb 19, 2026Economy
Flight delayed and change of destination
We were due to fly from Fort Myers to JFK on Saturday 14th February but because the flight was delayed by 10 hours we were put on a flight to NewarkOverall
- Delayed
- Economy
Anonymous member
Verified | Feb 9, 2026New York-Rochester
Economy
No reason given
So first thing is thst flight thst I put here is not flight that I first buy tickets for. I was not even informed or anything, when I arrived in New York on airport I saw that that flight dont even exist and they told me that I have to wait 9 more hours than I would wait. I would not even buy that ticket if I knew that before. Because of that 9 more hours I needed to eat twice, for lunch and dinner and nobody from university was able to pick me up from airport.- New York-Rochester
- Economy
Daikersu M
Verified | Feb 2, 2026Dallas-Fort Worth-Boston
Economy
No reason given
My initial flight was 1/25/26 and the reshedule to 1/26/26, and later the reschedule to 1/29/26. I try calling them that i am not comfrimimg that flight for 1/29/26 and no one respons, and there were no alternative giving me to choose from because they (JetBlue) had comfrimed the flight for 1/29/2026 themself. I call the third that I bought the ticket from (Justfly), and they said nothing they can do about because the airling already comfrimed the ticket. I had called JetBlue to no avail.- Dallas-Fort Worth-Boston
- Economy
Krunal D
Verified | Jan 13, 2026New York-Buffalo
Economy
I was landed at BUF and came to know that my bags were not there. I had to travel from BUF to Toronto because I am living in Canada. this was the bizarre experience with JetBlue.
- New York-Buffalo
- Economy
Anonymous member
Verified | Jan 11, 2026New York-Rochester
Economy
Formal Complaint β Disrupted Flight JFK to Rochester and Additional Expenses
Dear JetBlue Customer Relations Team, I am writing to formally complain about a serious disruption to my JetBlue flight from JFK to Rochester, which caused significant delay, stress, and unexpected expenses. I purchased a single itinerary through Turkish Airlines that included three flights. The first two flights were operated by Turkish Airlines, and the final flight (JFK to Rochester) was operated by JetBlue. When I arrived at JFK for my connecting flight, I was informed by JetBlue staff that the flight to Rochester βdid not existβ and that the next available flight was 7β10 hours later. This resulted in an extremely long and unexpected layover at JFK. Because of this delay: I arrived in Rochester around 2:00 AM No one from my university was able to pick me up at that hour I was forced to pay for a taxi at my own expense I incurred additional costs for food and waiting during the long delay This situation caused financial loss and significant inconvenience, especially after an international journey. I have photos, boarding passes, and receipts that I can provide as supporting documentation. I am requesting: An explanation of why this flight disruption occurred Compensation or reimbursement for my additional expenses (taxi and other costs) Clarification on why I was sold an itinerary that resulted in a non-operating or unavailable flight Please let me know how to submit my documents, or confirm that I may attach them directly to this case. Thank you for your time and I look forward to your response. Sincerely, Uros Stojic 2352276965894 6th January 2026Overall
- My flight got delayed 8 hours
- No
- New York-Rochester
- Economy
- Loss: β¬280
- Desired solution
Mary P
Verified | Jan 5, 2026Fort Lauderdale-Boston
Economy
Biohazard Delay on Jet Blue Flight B670 on December 13, 2025
I am writing to formally request compensation for the significant delay due to a biohazard emergency on Flight B670 on December 13, 2025. My husband and I were seated in the front row (Seats 1D and 1E) where a man defacated himself and all over the galley. We were witness to this. We pressed the emergency button. It took about 10 minutes before any stewards responded (whereupon one was heard he was not cleaning it up, not part of his job). The airplane did not know how to respond to this. My husband thereby told them to throw a blanket on the mess. The crew began to throw coffee beans, nips to try to masquerade the smell. We were about 1 hour 20 mins into the flight. The plane was diverted back to Orlando, where we had a 5 hour delay. There was no quick response while deplaning. We were told to sit around and wait for an update. The clerk at Jetblue did not tell people we needed new boarding passes for the new flight and everyone assumed we had old seats. It was a terrible miscommunication amongst the Jetblue staff. Once we boarded the new flight we found the sick couple were seated directly behind us with no masks. It wasn't until we landed in Boston did we find the flight was not full. Jetblue should have put the sick passenger (with his wife) at the back of the plane. There was a complete lack of communication throughout our whole ordeal. The staff did not know how to handle this type of situation, which I assume was not the first. What should have been a 3 hour flight (12 pm-3 pm) now was rescheduled to 7 pm to 10 pm. People were scrambling as to know how to rebook an earlier flight with no assistance.Overall
- Poor customer service
- Fort Lauderdale-Boston
- Economy
- Loss: β¬500
- Desired solution
Anonymous member
Verified | Jan 4, 2026New York-Chicago
Economy
Never flying with JetBlue airlines again!
Confirmation #: HVBDFO Ticket #: 2792192741324 Round trip flight from Chicago/ORD to Port-of-Spain, Trinidad, and back to ORD. Flight B6 312 ORD to BOS Fri, Dec 12 11:25 AM to Fri, Dec 12 2:49 PM Flight B6 1017 BOS to JFK Fri, Dec 12 7:50 PM to Fri, Dec 12 9:14 PM Flight B6 2917 JFK to POS Sat, Dec 13 5:01 AM to Sat, Dec 13 10:54 AM Return trip: Flight B6 2018 POS to JFK Sat, Dec 27 8:02 AM to Sat, Dec 27 12:30 PM Flight 1305 JFK to ORD Sun, Dec 28 8:00 PM to Sun, Dec 28 10:04 PM I will start off by saying that I WILL NEVER FLY JETBLUE AGAIN! And that credit you gave me for canceling my flight, a flight with a 31 Β½ layover, you can keep that credit. Hereβs the 411. A follow-up doctor's appointment caused me to cancel a round-trip flight back in December 2024. Instead of JetBlue giving me my money back, you gave me credit. Ok, fine, but when it was time for me to use that credit, I was kept on the phone for over four hours, before one of your associates would schedule a new flight. Mind you, as hard as I tried, I was not allowed to book the flight myself online, hence the reason I had to call-in, which meant I had to pay $50 to have someone at JetBlue book that flight, leading to the JetBlue associate booking me on a flight with a 31 plus hours layover. Fast forward to Flight B6 1017, which got delayed from take-off at 7:50 PM to take-off at 9:12 PM with at least two gate changes. And finally, again, that 31 Β½ hours layover between Flight B6 2018 and flight 1305 is uncomprehensible. Not only that, but flight 1305 which was supposed to depart JFK at 8:00 PM Sun, Dec 28, did not leave until 8:45 PM that night. Well guess what, I CANCELLED MY FLIGHT, Flight 1305 from JFK to ORD. Let me explain. After trying several times to check-in on the kiosk and being told to see a representative, and two times of standing in long lines to speak to a JetBlue representative to move up my flight and being told the last flight to get on was due to leave in a few minutes and it was too late to switch me over to that flight and βthere is only one flight a day from JFK to ORDβ, I HAD TO CANCEL MY FLIGHT. And standing and sitting on the floor of JFK airport for thirteen plus hours, not being able to check more than 24 hours before my flight, I begrudgingly CANCELLED MY FLIGHT. I cancelled my JetBlue flight from JFK to ORD and booked a flight with SUNCOUNTRY airline leaving at 11 AM to Milwaukee on Sun, Dec 28, nine hours before my JFK to ORD flight was due to leave JFK. Mind you, I had to pay just over $448 for this new flight because of one of JetBlueβs incompetent (for lack of a better word) associates. And not only that, now I am not flying from JFK to ORD, but from JFK to Minneapolis then to Milwaukee. And that flight credit of $132.05 for a $1,112.96 round trip where I cancelled the last leg of a five-leg trip; you can keep that credit. It's of no use to me because, like I said earlier, I WILL NEVER FLY WITH JETBLUE AGAIN!Overall
- Long layover
- Wide seats
- New York-Chicago
- Economy
- Loss: β¬448
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Jan 1, 2026Economy
It takes 7 days for me to receive my luggages
I took a flight from JFK to Svg and I was in transit in St Martin. When I got to Svd on the 12/15/2025 none of my luggage was there. I made calls on calls and if I didnβt have an apple tracker I wouldnβt know my luggage was back in the USA. It took them 7 days to get my luggage to SVD and they never compensate me for all the clothes I had to buy for a hold week. Im very disappointed and angry. I have to spend over $700 USOverall
- I took a flight from JFK to Svg and I was in transit in St Martin. When I got to Svd on the 12/15/2025 none of my luggage was there. I made calls on calls and if I didnβt have an apple tracker I wouldnβt know my luggage was back in the USA. It took them
- Had to put clothes
- Economy
- Loss: β¬600
- Desired solution
Ashley K
Verified | Jan 1, 2026Buffalo-New York
Economy
Unreasonable flight change.
Dear JetBlue Customer Relations, I am writing to formally express my concern regarding a significant change made to my JetBlue reservation. When booking, I paid extra to fly with JetBlue specifically for the departure time that best fit my familyβs schedule. Our original flight was scheduled to depart New York at approximately 5:30 p.m. However, our flight was canceled and we were informed that the flight time had been altered by nearly five hours. This unexpected change left us with only two unsuitable alternatives: A 9:00 a.m. departure, which would cut an entire day from our short trip (we were only going for a 2 day trip to start with), or A 10:30 p.m. departure, which would require us to make impossible additional childcare arrangements for another night. Neither of these options were reasonable, especially considering that no compensation or meaningful alternatives were offered for the disruption. This has caused considerable stress and inconvenience to my family. I respectfully request your assistance in rectifying this matter. Specifically, I would appreciate receiving appropriate compensation for the disruption caused by this schedule change. It cut our trip in half and made it a very expensive trip to the city. I do want to end my email by saying that we had an incredibly turbulent and difficult flight. The flight crew we had was amazing! They took care of many passengers in need efficiently and with great care. They should be commended. I have often chosen to fly with JetBlue because of its reputation for customer service, and I hope this situation can be resolved fairly. I look forward to your prompt response. Sincerely, Ashley Kremer Culver Confirmation code LNKCDCOverall
- Unreasonable change in flight
- Great staff on flight
- Buffalo-New York
- Economy
- Desired solution
Jill T
Verified | Dec 30, 2026Economy
Flight cancellation., flight delay,
We woke up the morning of December 26 to find that our flight from Worcester, MA to West Palm Beach later that day was cancelled (GSEQMP) (weather was fine). This was very upsetting as we had a big family gathering the next day. What was more upsetting was that it took us 4.5 hours to get Jet Blue on the phone to book a new flight so we would not have to pay extra (new confirmation code EWKJBV). It took up half our day with stress. We were told it was cancelled because of weather but the weather in Worcester, and where the flight was coming from was fine. The new flight the next day was delayed 1.5 hours and did not leave after 10PM. We did not deplane until 1:30AM because the gate was not ready. Overall, just a miserable traveling experience. We have an autistic son and the cancellations and delays took an impact on him as well. We expect better from Jetblue. We would like a credit for each of our 5 traveling members for the distress and delays Jetblue caused us this weekend. Thank you.- Economy
Jill T
Verified | Dec 30, 2026Worcester-West Palm Beach
Economy
Flight cancellations, flight delays, and poor customer service
We woke up the morning of December 26 to find that our flight from Worcester, MA to West Palm Beach later that day was cancelled (GSEQMP) (weather was fine). This was very upsetting as we had a big family gathering the next day. What was more upsetting was that it took us 4.5 hours to get Jet Blue on the phone to book a new flight so we would not have to pay extra (new confirmation code EWKJBV). It took up half our day with stress. We were told it was cancelled because of weather but the weather in Worcester, and where the flight was coming from was fine. The new flight the next day was delayed 1.5 hours and did not leave after 10PM. We did not deplane until 1:30AM because the gate was not ready. Overall, just a miserable traveling experience. We have an autistic son and the cancellations and delays took an impact on him as well. We expect better from Jetblue. We would like a credit for each of our 5 traveling members for the distress and delays Jetblue caused us this weekend. Thank you.- Worcester-West Palm Beach
- Economy
- Desired solution
Jill T
Verified | Dec 30, 2026Boston-West Palm Beach
Economy
Flight cancellations, delays, and poor customer service
We woke up the morning of December 26 to find that our flight from Worcester, MA to West Palm Beach later that day was cancelled (GSEQMP) (weather was fine). This was very upsetting as we had a big family gathering the next day. What was more upsetting was that it took us 4.5 hours to get Jet Blue on the phone to book a new flight so we would not have to pay extra (new confirmation code EWKJBV). It took up half our day with stress. We were told it was cancelled because of weather but the weather in Worcester, and where the flight was coming from was fine. The new flight the next day was delayed 1.5 hours and did not leave after 10PM. We did not deplane until 1:30AM because the gate was not ready. Overall, just a miserable traveling experience. We have an autistic son and the cancellations and delays took an impact on him as well. We expect better from Jetblue. We would like a credit for each of our 5 traveling members for the distress and delays Jetblue caused us this weekend. Thank you.Overall
- Flight cancellations, and flight delays
- Boston-West Palm Beach
- Economy
Douglas R
Verified | Dec 24, 2025Boston-Fort Myers
Economy
This is a request for a $100 reimbursement for checked bags incorrectly charged. I booked the flight with my Jet Blue Barclay credit card which provides free checked luggage. The flights were booked with the name on my credit card, Mary Yacobian. My new husband checked us in with a married name, Mary Y Riker and had to pay $50 for each bag because the name used to check in was different from the original booking and had to pay for checked bag at the check in kiosk. I also was not allowed to get through Security either because of the name issue and had to get a new ticket reissued with under Mary Yacobian.
- Boston-Fort Myers
- Economy
Paul W
Verified | Dec 11, 2025New York-San Francisco
Premium economy
Please Help us with this matter
Please see our narrative on the previous page. We discussed these matters with Roberto, Lead Attendant for this flight.Overall
- please see narrative included
- New York-San Francisco
- Premium economy
- Desired solution
Other - My wife and I are currently on Flight B6 115, JFK-SFO, Dec 11th. We paid for extra legroom seats and currently in seats 15B & C. We wanted to make you aware our seat entertainment did not function for the entire 6+ hour flight. It was also very, very cold and comments were made to multiple flight attendants about this. We are sitting here in mid cabin freezing. We walked to the Pantry, just behind Mint seating, and it is nice and warm. One flight attendant had the Gaul to literally say, "I'm cold too, what do you expect me to do?". Very unprofessional. My wife and I are both Army Veterans and retire from the U.S. Army. We were hoping we would have had a much more enjoyable flight. Especially for a flight this long. We would like to respectfully request some type of renumeration for these inconveniences. We honestly do not want a voucher or flight credit. We have been loyal True Blue Members for many years now. Thank you for your thoughtful consideration. Kind Regards, Paul & Evelyn Whitten P.S. Roberto, the Lead Attendant on this flight, suggested we be sure to mention him in our correspondence as we discussed these matters with him as well.
Raheel F
Verified | Dec 8, 2025Windsor Locks-Fort Lauderdale
Economy
The bag was checked in at ticket counter more than 2 hours before departure of plane. Was never loaded on to plane. Bag had golf clubs, shoes, clothes, balls, glove etc for golf trip. Had to drive back more than 1 hour each way from Palm Beach to FLL, more than 12 hours later to retrieve luggage at airport. Original flights to Palm Beach airport were booked and also cancelled by Jet Blue forcing travel to different airport.
- Windsor Locks-Fort Lauderdale
- Economy
Kortni S
Verified | Nov 26, 2025Tampa-Windsor Locks
First
Misleading information. False advertising
Filing complaint with JetBlue again I paid $700 for first class and YOUR COMPANY DOESNT DO FIRST CLASSβ¦.. Iβd like a full refund as this was extremely misleading. Why did I pay extra money for me to be sardined between a person on my left (and I mean, I was stuck between his left arm and the right side of the plane. IN FIRST CLASS. I will never fly this airline again. I already filed a complaint with the bbb and I plan on doing it again for the next flight you mislead me on. If it persists, I will have no choice but to go to the department of transportation. I tried multiple times to contact someone. Your associates are unhelpful. I was told Iβd have more leg room-FALSE. I was told weβd have wifi, as you can see below, it errors out everytime. I was told we got a snack bag (as this isnβt my only first class flight). Weβre I got a can (which makes absolutely no sense in the air flying jarring everything around. And I got goldfish crackers. On delta, I got biscotti, crackers, wine, and a few other things. YOU NEED TO REMOVE FIRST CLASS. You need to inform people that your βfirst classβ is merely at the beginning of the plane (nothing more nothing less). THIS IS UNBELIEVABLY MISLEADING.Overall
- Filing complaint with JetBlue again I paid $700 for first class and YOUR COMPANY DOESNT DO FIRST CLASSβ¦.. Iβd like a full refund as this was extremely misleading. Why did I pay extra money for me to be sardined between a person on my left (and I mean, I
- Iβll never fly this airline again
- Tampa-Windsor Locks
- First
- Loss: β¬750
- Desired solution
Refund
Adrienne B
Verified | Nov 18, 2025Dallas-Fort Worth-London
Economy
No reason given
The delay began right before it was time for boarding, after checking in, through security, so there was not much time to make any decision. They provided no official communication of the delay via online communication, so I cannot cite the reason for the delay. They were able to refund me for just the first leg of the trip. I did not receive a refund for the second leg which was disrupted due to the delay. Without another flight being offered until days after. I then had to purchase a flight over 3x the price. So I paid for two flights BOS-LGW and DFW-MAN. I would like compensation for both flights. I had to completely change my plans and fly direct to Manchester, skipping london where I was meeting a friend which was the original plan.- Dallas-Fort Worth-London
- Economy
Izabella A
Verified | Nov 11, 2025Tampa-Boston
Economy
This flight was delayed, and JetBlue had me re-book flight because I would not make my connecting flight to Amrsterdam. They booked another flight the next so one long lost on my trip. Next day go back get to Boston, wait for flight to Amsterdam, delayed and another problem including engine catching on fire mid air. (another claim) for that flight, so missed 2 days of trip.
- Tampa-Boston
- Economy
Andrea M
Verified | Nov 3, 2025West Palm Beach-Newark
Economy
No reason given
Flight from PBI to EWR was delayed for almost 4 hours, no explanation provided. We had to fly into another airport that was in another state (JFK) to try to get home since there was no guarantee we would not be delayed again or cancelled as there was no communication regarding the delay- West Palm Beach-Newark
- Economy
Andrea M
Verified | Nov 3, 2025West Palm Beach-Newark
Economy
No reason given
The initial flight from PBI to Newark was refunded and points were returned, however, we still spent $811 trying to get a return flight home that did not require a 4 hour delay.- West Palm Beach-Newark
- Economy
Brian R
Verified | Oct 21, 2025Economy
Terrible actions by flight attendants
Jet Blue Flight number B6 267 Boston to Charleston 09:10 departure time (projected) Flight Attendant: Cara Head Flight Attendant: Lisa Subject: Hit by beverage cart I was a passenger on flight B6 267 to Charleston. I had fallen to sleep almost immediately after we were in the air. While sleeping, my leg had fallen slightly into the isle. This was mainly due to the fact the overhead bins were full so I had to place my carry-on on the floor in front of me. I was awoken when the flight attendant, named Cara, slammed the beverage cart into my leg. This was very painful and caused me to let out a clearly heard βouch.β Now this, I can understand. The flight attendants have to do their jobs. It is what followed that alarms me. Instead of stopping, the attendant continued to forcefully drive the cart down the isle. This in turn, hooked my leg to the point that it drove my entire body sideways taking my leg even further out into the isle until I was completely turned around into the isle. Not only was this painful but I was trapped and could not get my leg back into the seating area. My only choice, as she continued to push the cart was to reach down and stop the cart as I tried to get my leg back in. While doing this, the flight attendant β while still pushing forward on the cart, bumped her ankle into the cart. Results: β’ My leg got slammed and body twisted around due to the flight attendant not paying attention to the situation β’ The flight attendant bumped her ankle β again due to her not paying attention To me, this was simply an unfortunate situation and I did say I was sorry she bumped her ankle. The flight attendant, however, showed no sorrow or remorse for her actions. This entire situation would have been a simple slamming of my leg had the attendant been paying attention of not just attempted to forcefully slam past and further cause me pain. At that point I just let it go and thought it would go no further. Later in the flight, the Head Attendant, named Lisa approached me and told me I had βassaultedβ the attendant and that a formal report was going to be put into the airline. This confused not only myself but also the person sitting next to me as she had witnessed the entire incident. The passenger next to me, named Lolita also told the Head Attendant, Lisa, that I had not assaulted anyone and that Cara, the flight attendant had not only slammed the cart into me but also just kept driving forward as I described above AND, that I had done absolutely nothing wrong and certainly had not assaulted anyone. I would like to let this incident go and forget it but, I do not accept having a report naming me for assault. This is not in anyway acceptable. I am 59 years old and besides flying on vacations, I also spent may years as a field engineer and have flown dozens and dozens of times over the years β all without any type of incident. I respectfully request that I receive confirmation that no black marks will be put on my good name and an apology from Jet Blue for this incident. Your response is greatly appreciated, Brian Rasicot 617 413 9458 brasicot@hotmail.comOverall
- Bad actions by a flight attendant
- None
- Economy
- Desired solution
Other - Jet Blue Flight number B6 267 Boston to Charleston 09:10 departure time (projected) Flight Attendant: Cara Head Flight Attendant: Lisa Subject: Hit by beverage cart I was a passenger on flight B6 267 to Charleston. I had fallen to sleep almost immediately after we were in the air. While sleeping, my leg had fallen slightly into the isle. This was mainly due to the fact the overhead bins were full so I had to place my carry-on on the floor in front of me. I was awoken when the flight attendant, named Cara, slammed the beverage cart into my leg. This was very painful and caused me to let out a clearly heard βouch.β Now this, I can understand. The flight attendants have to do their jobs. It is what followed that alarms me. Instead of stopping, the attendant continued to forcefully drive the cart down the isle. This in turn, hooked my leg to the point that it drove my entire body sideways taking my leg even further out into the isle until I was completely turned around into the isle. Not only was this painful but I was trapped and could not get my leg back into the seating area. My only choice, as she continued to push the cart was to reach down and stop the cart as I tried to get my leg back in. While doing this, the flight attendant β while still pushing forward on the cart, bumped her ankle into the cart. Results: β’ My leg got slammed and body twisted around due to the flight attendant not paying attention to the situation β’ The flight attendant bumped her ankle β again due to her not paying attention To me, this was simply an unfortunate situation and I did say I was sorry she bumped her ankle. The flight attendant, however, showed no sorrow or remorse for her actions. This entire situation would have been a simple slamming of my leg had the attendant been paying attention and stopped the cart rather than continuing to forcefully slam past and further cause me pain. At that point I just let it go and thought it would go no further. Later in the flight, the Head Attendant, named Lisa approached me and told me I had βassaultedβ the attendant and that a formal report was going to be put into the airline. This confused not only myself but also the person sitting next to me as she had witnessed the entire incident. The passenger next to me, named Lolita also told the Head Attendant, Lisa, that I had not assaulted anyone and that Cara, the flight attendant had not only slammed the cart into me but also just kept driving forward as I described above AND, that I had done absolutely nothing wrong and certainly had not assaulted anyone. I would like to let this incident go and forget it but, I do not accept having a report naming me for assault. This is not in anyway acceptable. I am 59 years old and besides flying on vacations, I also spent may years as a field engineer and have flown dozens and dozens of times over the years β all without any type of incident. I respectfully request that I receive confirmation that no black marks will be put on my good name and an apology from Jet Blue for this incident. Your response is greatly appreciated, Brian Rasicot Cell Phone: 6174139458 Email: brasicot@hotmail.com
Josh D
Verified | Oct 4, 2025Dublin-New York
Premium economy
Vegan Food had animal products
I was given a βvegan mealβ took a bite of the sandwich and it had cheese on it. The one side also had cheese The granola bar had milk I may have been able to eat the buffalo cauliflower but I didnβt feel comfortable risking it. WiFi wouldnβt load 10 second videos.Overall
- First animal product I have eaten in 10+ years
- Cheap flights
- Dublin-New York
- Premium economy
- Desired solution
Refund
Other - I purchased blue extra thinking it would make for a better experience. I requested a vegan meal when scheduling the tickets. The flight attendant handed me a meal saying it was vegan . When I took a bite it 100% had cheese on it. This was extremely disappointing considering this is the first animal product I have eaten in 10+ years. Also the Wi-Fi on the plane barely worked which is a huge inconvenience on a 7 hour flight. It wasnβt even capable of loading a 10 second video. I expected a better experience when paying for upgraded tickets.
Maribel Q
Verified | Sep 30, 2025Economy
Severe Flight Delay and Poor Communication
Iβm very disappointed with the poor customer service on my recent JetBlue flight. Our flight, scheduled to depart at 3:30 PM, was severely delayed with little communication. We were supposed to arrive in Tampa at 6:30 PM but didnβt get there until 8:30 PM. The delay was frustrating, and the lack of updates made the experience even worse. This is not the level of service I expect from JetBlue. I hope you take this feedback seriously and improve communication and handling during delays. I would appreciate a response and consideration for compensation.Overall
- poor customer service
- flight delay
- Economy
- Loss: β¬334.5
- Desired solution
Refund
Thomas S
Verified | Sep 20, 2025Edinburgh-Nashville
Economy
Successful claim
Technical problems
Boarded the flight and sat on plane for nearly 3 hours with pilot updating us with information about paperwork being the problem. Found out 2 days later it was a mechanical fault.- Edinburgh-Nashville
- Economy
- Successful claim
Harry B
Verified | Sep 16, 2025New York-Oranjestad
Economy
flight attendent couldnt care less
The 2 seats both me, and my wife were in had no monitor. Mine was blank and wouldn't turn on, and my wifes said it was "initializing" the entire trip. Also, our seats didn't recline, so not only did we have no screen to look at, we could relax in the stiff seat. The best part was the seats in front of us reclined, so it took away what little space we had. This was one of the worst flights ever. We tried to get the stewardess to help, but she couldn't care less. I feel we should be compensated for this. We paid for seats that had a working monitor, and got nothing , and no help.Overall
- No monitor working and seats dont recline in both mine, and wifes seat.
- New York-Oranjestad
- Economy
- Desired solution
Samuel S
Verified | Sep 1, 2025London-Sacramento
Economy
Problems at airport
Due to about half to one hour delay I missed my connection in Boston and got rebooked to the next flight one day later (same direct connection boston to Sacramento), arrived 29 August, 8pm. Accommodation and airport transfers were provided free of charge. I tried to claim compensation directly but was denied as "uncontrollable delay due to ATC". I'm not sure whether this counts as uncontrollable since they claim it's due to congestion management - see email uploaded- London-Sacramento
- Economy
Richard G
Verified | Aug 31, 2025Fort Lauderdale-Las Vegas
Economy
Refund for Upgrade Not Received
My wife and I upgraded our seats on Flight No. 1707 and 1708 from FLL to LAS on August 23, 2025 and from LAS to FLL on August 26, 2025. We charged an additional $334 on my Jet Blue Credit card on August 23, 2025 for this upgrade. When we checked in at the gate in FLL they told us our seats were downgraded and we failed to receive early boarding, prime location, extra legroom, dedicated overhead bin space, etc. under the Even More package. I would appreciate a full refund of $334.00 that we spent on the upgrade that we did not receive. Thank you, Richard and Linda Goodman (Jet Blue Confirmation Code ESVGCT) richard@rlgoodmanlawfirm.com 8107 Laurel Ridge Court Delray Beach, FL 33446 (cell) 727-5552- Fort Lauderdale-Las Vegas
- Economy
- Desired solution
Refund
Carole T
Verified | Aug 12, 2025Economy
feared a problem with being able to store carry on
I previously had trouble on the plane to buffalo being able to find space for my carry on. So I requested to change my seat on this flight to one in the rear to board first and thus have no trouble with space for the carryon. It was a full plane and lots of people with questions and there was ONE young lady taking care of boarding. Despite it being hectic, she was amazingly kind and helpful. Her name was Kayla. I want to commend her excellent work ethic and her kindness. When another Jet Blue worker arrived to assist her, she was not at all helpful or kind. So I definitely want to COMMEND KAYLA FOR HER EXCEPTIONAL KINDNESS UNDER PRESSURE. With workers like Kayla, Jet Blue would be the BEST- Economy
- Desired solution
Other
Robyn C
Verified | Aug 11, 2025Economy
flight delay 10 hours 17 min
The incoming flight hit a bird, no mechanic on site. had to wait for a mechanic to arrive from Boston to check the plane. After plane was checked 2 hours later we boarded flight to sit for several minutes to tell us there was a weather delay of 90 min. An hour later we all got off the plane because the crew/pilot timed out and they had to find another crew to fly the plane. This took until 11:30 pm. original flight was supposed to go out at 1:34pm. The pilot and crew at airport told us the crew timed out an hoped to get a new crew. We should expect compensation for this 10 hour delay. I have called several times jet blue and they have refused to give any compensation. I just keep getting the run around.- Economy
Leonardo C
Verified | Jul 31, 2025Dallas-Fort Worth-Porto
Economy
When I arrive from Dallas to Boston to flight to Porto ,in June 18 th.the lady from Azores airport said the flight was overbooked and only give me the Azores airline number to rebook our flight.We call then(from USA to Portugal) and they rebook us to 2 days later,June 20 th.They do not care about us.Do not give any thing(no voucher to hotel,no food,no transportation,anything).We asked for,but they donβt care.We lost the hotel in Porto (hotel already paid,rent car,we was paid total restaurants reservation,so we lost tooβ¦and everything we pay thereβ¦.We was celebrating my husband 50 th years with friends,We lost all oir trip to Porto,because will there 2 days laterβ¦So we need all money back,from the 2 hotels (in Boston and in Porto,restaurants,transportation,etcβ¦and we lost our trip too..I tried to call the Azores,but they said everything is from the site,but nobody said anything to us.So we decided asked you guys to help us.I hope you can help us.Thank you, Thanks,
- Dallas-Fort Worth-Porto
- Economy
Iraida C
Verified | Jul 24, 2025Economy
The airline canceled at last minutes . Unknown reason
I purchased the ticket to my mother who is 79 years olds on 7/19/2025 direct from JFK to SDQ. I drop my mother to the airport and let her with an assistance in the wheelchair , at 7:30 pm was reported that the flight was canceled then the assistance call me that flight was canceled and I have to pick my mother .Supposedly without consent the air line put her in another flights JFK to SJU and SJU to SDQ . I did not know after I picked her to the airport and checked my email , however I purchased her direct flight due to her age I did not allow her to travel with scala due to my mother is 79 years old and due to her ages, she unable to do transfer. I called Jet Blue and was informed that due to Jet blue accomodated her in another flight , It can not be refund . I PURCHASED DIRECT FIGHT AND IT IS NOT MY PROBLEM THAT FLIGHT CANCELED AND WITHOUT CONSENT THE AEROLINE OR WORKER SELECTED ANOTHER FLIGHT . I NEED MY REFUND. ALSO BE AWARE THAT THE FIGHT THAT MY MOM WAS SELECTED ALSO HAD A LOT DELAY. ALSO MY MOM DO NOT HAD EMAIL WHERE THE WORKER STATED THAT EMAIL WAS SEND . i HAVE THE EMAIL AND WAS AT HOME WHEN IT WAS CANCELED . IMAGINE ALL THE TROUBLE CAUSED BY THE CANCELATION . DUE TO THE CANCELATION I HAD TO PAY 4 CAB THAT COST ME $350.
- Economy
- Desired solution
Refund
Iraida C
Verified | Jul 24, 2025Economy
The airline canceled at last minutes . Unknown reason
I purchased the ticket to my mother who is 79 years olds on 7/19/2025 direct from JFK to SDQ. I drop my mother to the airport and let her with an assistance in the wheelchair , at 7:30 pm was reported that the flight was canceled then the assistance call me that flight was canceled and I have to pick my mother .Supposedly without consent the air line put her in another flights JFK to SJU and SJU to SDQ . I did not know after I picked her to the airport and checked my email , however I purchased her direct flight due to her age I did not allow her to travel with scala due to my mother is 79 years old and due to her ages, she unable to do transfer. I called Jet Blue and was informed that due to Jet blue accomodated her in another flight , It can not be refund . I PURCHASED DIRECT FIGHT AND IT IS NOT MY PROBLEM THAT FLIGHT CANCELED AND WITHOUT CONSENT THE AEROLINE OR WORKER SELECTED ANOTHER FLIGHT . I NEED MY REFUND. ALSO BE AWARE THAT THE FIGHT THAT MY MOM WAS SELECTED ALSO HAD A LOT DELAY. ALSO MY MOM DO NOT HAD EMAIL WHERE THE WORKER STATED THAT EMAIL WAS SEND . i HAVE THE EMAIL AND WAS AT HOME WHEN IT WAS CANCELED . IMAGINE ALL THE TROUBLE CAUSED BY THE CANCELATION . DUE TO THE CANCELATION I HAD TO PAY 4 CAB THAT COST ME $350.
- Economy
- Loss: β¬400
- Desired solution
Miriam L M
Verified | Jul 13, 2025Economy
Diverted flight
JetBlue I was a very loyal customer but now I think I would never book a flight with you again. What I experienced last week was horrible. Me and my little 7 years old daughter were coming back from cancun to JFK for some reason the flight was diverted and we ended up in Baltimore, after being on the airplane for hours they asked us to get off the plane giving us zero guidance in what to do after. Nobody knew ANYTHING including the pilots or flight attendants. We were there after midnight, tired, hungry and not knowing what to do, airport was empty and NOBODY from jet blue were there, there's NO jetblue in that airport. Everyone was trying to figure it out how to get home, 2 hours passed still nobody from Jetblue around because by that time the pilots and flight attendants were gone (they took them to a hotel ) while everyone else couldn't even call Jetblue Because it was a 172 minutes waiting list I have no choice but to requested an Uber. when I finally got home the next day I submitted my receipt of 300 dollars from the Uber . 4 days after I got an email saying that I was going to get a refund of 75 freaking miserable dollars π€¬π€¬π€¬ and that's all. I am so mad, if I call they can't help me, nobody to send an email, nothing. I know things happens but the fact that they just dropped us off at another airport so far away from our original destination and didn't tell us anything, "ANYTHING " is what i am mad about it. This happened on July 3th from cancun to "JFK" flight 1052. π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬π€¬- Economy
- Loss: β¬276.45
- Desired solution
Winston W
Verified | Jul 9, 2025Paris-Fort Lauderdale
Economy
Technical problems
Flight was delayed due to mechanical issues. I have to get a hotel room in New York because I missed my connecting flight to FLL- Paris-Fort Lauderdale
- Economy
Maya T
Verified | Jun 26, 2025Economy
Formal Complaint: Dangerous, Unregulated Passenger Behavior
Iβm writing to file a complaint about Flight 135 (JFK to PHX, June 25, 2025, seat 15F). I was seated in front of two rows of loud, aggressive young men who screamed, cursed, and disrupted the entire five-hour flight. They were served alcohol, and not once did the crew step in. The front of the plane was appalled. I was told to βshut the fuck upβ when I asked them to stop. I left feeling shaken, disregulated, and deeply unsafe. I feel like I never want to fly JetBlue again. Please explain why this was allowed to happen.- Economy
- Desired solution
Catherine A
Verified | May 29, 2025Madrid-Los Angeles
Economy
Successful claim
Technical problems
my flight was delayed on the tarmac for 4 hours, it went to the runway and circled back around twice before cancelling fully.- Madrid-Los Angeles
- Economy
- Successful claim
Evan M
Verified | May 25, 2025Economy
Evan Miller True Blue #2024648266
We are booked from JFK to Lax 5/29/25 original confirmation #URXIPG I decided not to return with my Wife and Son on June 2nd, and fly to Maui to visit my daughter. Your staff gave us THREE new confirmation codes to accomplish the flights. Linda (DVXHCY) , Brett (SBWYNT) and me Evan (OFSXYM). The flights from JFK to LAX they charged $35 for Linda (one bag) and Brett (two bags - round trip) $70, and Linda (one bag) return trip from LAX to JFK $35....Total $140. I shouldn't have to pay for bags going to LAX because I'm present on the flight...I should be reimbursed $70. Thank you for consideration. Sincerely, Evan Miller- Economy
- Desired solution
Expenses reimbursement
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