JetBlue Airways complaints: comments, page 4
172 comments
Nicola C
Verified | Aug 9, 2024
New York-San Francisco
Economy
6Hr Delay at JFK, Poor Communication & No Amenities Provided
My daughterβs experience on JetBlue Flight 1118 from JFK to SFO was extremely disappointing. The flight was delayed nearly 6 hours, with poor communication from the crew, leaving passengers frustrated and uninformed. No food or beverages were provided during the long wait. To make matters worse, her checked baggage was delayed until the next evening, forcing her to buy essentials out of pocket. JetBlue's handling of the situation was inadequate, and I am seeking compensation for the inconvenience and expenses incurred.
- New York-San Francisco
- Economy
Kireeti V
Verified | Aug 8, 2024New York-Atlanta
Economy
onboard delay on departure
I strongly confirm on basis of 'onboard delay on departure comes into picture in our case and we should receive $250 travel credit which should be valid for 1 year but received $150 instead as normal delay. We were in flight and at the last few seconds on runway to fly we were informed there is technical issues which we cannot fly then dropped us at gate with constant change of gates and 5 time and ended up in flight at ~10pm on 07/28/2024 from LGA to ATL jetblue flight. Please help to escalate this issue for correct compensation as myself, my my toddler had to stay for almost 8hrs in airport due to their negligence. confiemation code-LTNSLJ- New York-Atlanta
- Economy
Rebecca Brenda W
Verified | Aug 8, 2024Newark-West Palm Beach
Economy
EWr Aug 6 - unacceptable communication
We are looking for a credit on both of our flights: 1) FRFLUR 2) OEPSMV The credit we received was due to Jet Blue cancelling a prior flight. Flight 1243 was a disaster in terms of communication and delays and manner in which delays were handled. There was poor communication as to the reasons for the delay. Announcements were made infrequently and passengers needed to stay put on the airplane for close to 6 hours without being offered a snack. We would appreciate having our travel account credits replenished as this flight was horribly handled.- Newark-West Palm Beach
- Economy
Rebecca Brenda W
Verified | Aug 8, 2024Newark-West Palm Beach
Economy
Poor communication
We are looking for a credit on both of our flights: 1) FRFLUR 2) OEPSMV The credit we received was due to Jet Blue cancelling a prior flight. Flight 1243 was a disaster in terms of communication and delays and manner in which delays were handled. There was poor communication as to the reasons for the delay. Announcements were made infrequently and passengers needed to stay put on the airplane for close to 6 hours without being offered a snack. We would appreciate having our travel account credits replenished as this flight was horribly handled.- Newark-West Palm Beach
- Economy
- Desired solution
Mishay S
Verified | Aug 3, 2024Newark-Tampa
Economy
flight was canceled at 11:04 am
fight was canceled and not rebooked on an alternative flight, no options were given to rebook. a refund was offered but no way home
- Newark-Tampa
- Economy
- Loss: β¬618.48
- Desired solution
Timothy F
Verified | Aug 3, 2024London-New York
Economy
Successful claim
No reason given
They said they would be in touch but I was only entitled to $70. I have heard nothing since. I missed my meeting very special business dinner meeting that evening in NYC.- London-New York
- Economy
- Successful claim
Cotina W
Verified | Jul 25, 2024New York-Montego Bay
Economy
My wedding dress
I am traveling this weakened, and called the airline to inquire on how to carry my wedding dress. I spoke with ken first who have the nerve to tell me that the airline does not accommodate wedding dress. I asked to speak with another person. I spoke with disrespectful Galo who told me the same nonsense. I explained to him that I am a regular traveler and would appreciate the accommodation. He told me I can ship the dress or purchase another seat. I asked to speak with a supervisor he said there is no supervisor. I asked to speak with the CEO he told me to hold on came back and said thank you for your time and hang up the phone. I called back and spoke with Ben he read to me what was written by the previous team members. They are very nasty and don't fit to deal with customers. Who gives them the right to tell someone how to carry their items. I am sending this e-mail requesting a call back from the CEO.- New York-Montego Bay
- Economy
- Desired solution
Other
Jeff J
Verified | Jul 24, 2024Nantucket-Boston
Economy
Jet Blue cancelled our flight from Nantucket to Boston.
I was notified of flight cancellation without explanation about 1 hour prior to flight departure. The aircraft was at the gate. We were rebooked for a flight the next morning. However, this resulted in the need to book a hotel room ($1,044) and round trip Uber transportation ($73.35). I have screen shots of clear Boston weather late into the evening. Request compensation for cancellation. email receipts can be provided- Nantucket-Boston
- Economy
- Desired solution
Expenses reimbursement
Christina S
Verified | Jul 23, 2024New York-Nashville
Economy
Tried to cancel and rebook same airline different time.
Itβs truly horrible how this airline operates. I needed a flight changed and you wanted to charge me 100 a person. I find this disgusting and shows me you have no human decency. I will never fly jet blue again. It was my favorite airline. Now id rather walk n take a boat to my destination. You need to rethink the way you operate and how you treat paying customers.- New York-Nashville
- Economy
- Desired solution
Refund
Apology / Voucher
Francine B
Verified | Jul 22, 2024New York-Buffalo
Economy
flight delay
On July 10, 2024 my flight with my daughter from JFK to Buffalo was delayed 7 hours. There were 14 different changes to our flight times, and 3 gate changes. We were not given any meal credits or anything from Jet Blue as we sat in the airport for 6 hours. We arrived in Buffalo at 2:00am- too late to get our car rental. Thus we had to pay for Ubers all weekend.- New York-Buffalo
- Economy
- Desired solution
Ben G
Verified | Jul 22, 2024Boston-West Palm Beach
Economy
JetBlue gave away my family's seats
I took my family to New England, for a combination of a family vacation and college visits with my 17-year-old son. On June 21, 2024, we bought three seats, all in row 2 (2A, 2E, and 2F), on flight 2421, departing BOS for PBI on July 20, 2024. Much to my surprise, when we checked in online, we discovered that we did not have the seats together in row 2 we bought. My son was in row 26. My wife was in row 24. And actually, I had no seat at all. We called JetBlue customer service, and spent more than 17 minutes on hold. Finally, when we got through to a representative, we explained the situation, and thenβ¦ got disconnected. My wife called back three times. JetBlue staff claimed that they had given away our original seats because βwe didnβt pay for the seats.β This is, of course, ridiculous. If we didnβt pay for the seats, how could we get a reservation? And if we didnβt pay for the seats, how could we get assigned to different seats? This same bizarre claim was repeated by JetBlue customer service online. Hereβs what I wrote: "I am writing to ask your help for yet another JetBlue fiasco. I have been traveling all month with my wife and son, visiting colleges as he gets ready to apply. We booked flights to fly home from BOS to PBI on flight 2421 departing tomorrow. Confirmation DJLVFY. Much to my family's dismay and surprise, JetBlue screwed up the reservation. We are no longer sitting together. My wife and son have random seats at the back of the plane. And worst of all, I now have no seat at all! We called JetBlue and have been on hold for the last 17 minutes. As my wife said, "If you are Mosaic and have been loyal to JetBlue for over 20 years, and they keep losing your reservations, why should we ever fly with Jetblue again?" Can you please fix this ASAP? I would really appreciate it." JetBlue offered no solution, and simply stated that βall the regular core seats on the flight are assigned,β while ignoring the part about giving away the seats I bought. They wrote: "Yes, thank you for sharing your information. We're committed to seating minors with an adult in their party. Given all the regular core seats on the flight are assigned you'll have to wait until you can speak to an airport crewmember for assistance with the seat assignments. -Ricky" I asked what happened to my seats: "We bought three seats in row 2. What happened to our seats? Why do I have no seat at all?" JetBlueβs response was to claim that I didnβt buy the seats! "We see seats 2AEF were selected on 6/21 by the booking agency, but payment was never received for the seats so they were cancelled on June 23rd. We know this is disappointing and apologize for that. -Sue" This statement is completely false. As you can clearly see, I bought these tickets on July 20, 2024. The seats, details, and credit card charges are all included in the below. AIR Saturday, 20JUL 2024 Jetblue Airways Corp (B6) Flight Number: 2421 Class: M- Coach/Economy From: (BOS) Boston MA, USA Depart: 3:30 PM To: (PBI) West Palm Beach FL, USA Arrive: 6:50 PM Stops: Nonstop Duration: 3 hour(s) 20 minute(s) Seats: 2E, 2F, 2A Status: CONFIRMED Miles: 1197 / 1915 KM Equipment: 223/AIR DEPARTS BOS TERMINAL C Frequent Flyer Number: XXX for XXX Frequent Flyer Number: XXX for XXX Frequent Flyer Number: XXX for XXX Jetblue Airways Corp Confirmation number is DJLVFY Ticket/Invoice Information Ticket for: XXX Date issued: 6/21/2024 Invoice Nbr: 4223360 Ticket Nbr: B67077961016 Electronic Tkt: Yes Amount: 208.09 Base: 179.53 US Tax: 13.46 USD XT Tax: 15.10 USD Ticket for: XXX Date issued: 6/21/2024 Invoice Nbr: 4223360 Ticket Nbr: B67077961017 Electronic Tkt: Yes Amount: 208.09 Base: 179.53 US Tax: 13.46 USD XT Tax: 15.10 USD Ticket for: XXX Date issued: 6/21/2024 Invoice Nbr: 4223360 Ticket Nbr: B67077961018 Electronic Tkt: Yes Amount: 208.09 Base: 179.53 US Tax: 13.46 USD XT Tax: 15.10 USD Service fee: XXX Date issued: 6/21/2024 Document Nbr: XD0875282982 Amount: 120.00 Charged to: VI*************0173 Total Tickets: 624.27 Total Fees: 120.00 Total Amount: 744.27 My wife and I spent our last night and next morning in Boston dealing with JetBlue fiascos, calling other airlines, and trying to make other arrangements to go home. This was not the family vacation we had envisioned. We had to cut family plans short and go to the airport early, so we could talk to JetBlue staff on-site and in person. When we got there, after talking with several JetBlue staff and passengers, we discovered that in fact JetBlue had changed to a smaller airplane, and that other people had been similarly treated. Several questions: 1. Why has JetBlue continued to lose reservations and give away seats purchased by loyal, paying customers? 2. Why is JetBlue customer service exhibiting a pattern of continual lying? 3. Why would a frequent flier with other travel options choose to continue to be loyal to an organization that treats its customers like this?- Boston-West Palm Beach
- Economy
- Desired solution
Ella D
Verified | Jul 16, 2024Paris-Boston
Economy
Successful claim
Technical problems
JetBlue cancelled 7/4/24 flight due to maintenance issue, rebooked us on 7/5/24 and then cancelled our flight again without explanation. They could not find another flight within 24 hours so I called them and they booked us on first available flight back to JFK/BOS on 7/7/24 and we arrived to Boston that evening. Iβve called the airline multiple times and each time get a different answer and they refuse to provide a mileage credit, voucher or reimbursement based on daily rate or receipts. We paid three extra nights of hotel, food, transportation and even purchased new clothes and an additional small suitcase to accommodate the new, clean clothing (which I failed to even include in our receipts!). My 12 year old daughter fainted on 7/6/24 while in a public place in Paris and a doctor came to our hotel to evaluate her. The cost was 150 euro which I uploaded the receipt. The airline has been horrible to work with - very secretive of information and reluctant to do anything for its customers. Iβve uploaded all hotel charges, all credit card charges for the days we stayed extra and as many receipts as I could for those expenses. I crossed out any purchases that were not necessities. This travel nightmare costs us almost $2,000 extra and I missed a day of work. I hope AirAdvisor can help us!- Paris-Boston
- Economy
- Successful claim
Stacy M
Verified | Jul 12, 2024New York-Puerto Plata
Economy
Missed flight due neglect of JetBlue
Good afternoon, I am requesting a full refund due to my experience at JetBlue Airport. I was informed by e-mail and text message that flight 0627 was delayed until 12:07 PM. I arrived at the airport at 10:30AM. I checked in on the kiosks with my family and received our boarding passes. It was an extensive wait on the line and for the security check. Then, I was informed by the security that I needed to join a different line to pay an additional fee to be able to bring some of my items. After I paid the fee, I was instructed to rejoin the line and restart the initial process all over again. By this time, the line was triple the amount than it was previously. This extended our wait time and caused us to miss our flight. After the waiting process was over, I learned that I missed the flight and the plane left at 11:53 AM instead of 12:07 PM. Kindly assist us in receiving a refund.- New York-Puerto Plata
- Economy
Dani W
Verified | Jul 9, 2024Paris-Sacramento
Economy
Unknown
--------- Forwarded message --------- From: Dani Weinstein Date: Tue, Jul 9, 2024 at 9:14β―AM Subject: Case 637774-Locator IWAVCZ- delayed 24 hours coming due to Jetblue email To: , , , Team Jetblue, I need your help. Jetblue failed us on our planned trip home on July 5. We were scheduled to fly home on JBU 1908 connecting to JBU 161. On our last day in Porto I received the following email on the morning of July 4 Portugal time (1153 PST on July 3). Locator IWAVCZ. I subsequently spent almost 4 hours on chat & phone support calls getting rebooked for July 6 on JBU 1408 connecting to JBU 161. No one during this process raised the possibility that the email was incorrect. Not until I reached the escalations desk on the very last call to secure seats on JBU 161 (which were lost in the process) did the agent say your original flight is now on time. By that point our original booking was sold out and gone! As a result of Jetblue's failed operation, we were delayed 24 hours getting home. EU 261 law mandates compensation for flight disruptions in the amount of 600 Euro per person. This is based on a delay of more than 4 hours on a flight greater in length than 3500km. I lost 4 hours of my holiday dealing with support to get rebooked, We had to spend money on an extra hotel night in Paris and missed out on a long planned get together with my brother's family on July 5th. The response from the JetBlue team is quite amazing. Did anyone look in the chat and phone support history of my case? Did anyone investigate why I was sent this email which caused the rebooking and delay in travel. Why didn't any of the other agents I contacted check to see if the flight was actually delayed? They all acted as if this information was true and worked to get us rebooked and secure seats. Only the final agent on the escalations team noticed that this was a mistake and there was no way to reinstate our original booking. Bottom line is that your operations team managing email communications is at fault here and caused the delay in our travel. We are due compensation based on EU law. Please have your team review my case and support chat and phone call history including the below emails from Jetblue. Thanks in advance and I hope to hear from you soon Dani Weinstein (916) 2769482 JetBlue #2089048725 Locator IWAVCZ ---------- Forwarded message --------- From: JetBlue-Contact Us Date: Mon, Jul 8, 2024 at 5:48β―AM Subject: Thank you for contacting JetBlue. Case: 637774 To: Dwein7 Hello Dani, Thank you for contacting JetBlue.We appreciate you taking the time to share your experience and allowing us the opportunity to respond. We apologize for sending you the updated flight status information, and we recognize your frustration, especially since the delay was moved back to the regular time. We regret the inconvenience you experienced because of this, and we appreciate your feedback. We'll take your experience into consideration as we evaluate the areas in which we can improve our flight estimates. Our hope is to provide courteous and pleasing assistance throughout your travel journey. We are very sorry we let you down. We have shared this information with our Leadership Team so they may follow up internally. Once again, our heartfelt apology for your disappointing experiences with JetBlue. While we understand your desire for compensation, we must respectfully deny your request to stay consistent and fair to all our customers and uphold our guidelines. We do regret any disappointment this may cause you. We know you have a choice in air travel, and we appreciate every time you choose to fly with JetBlue. We look forward to the opportunity to provide you with a more positive travel experience. Kind regards, Denita JetBlue | Customer Support ---------- Forwarded message --------- From: JetBlue Date: Wed, Jul 3, 2024 at 11:53β―PM Subject: Updated departure time #1908 on 05 Jul 2024/Heure de dΓ©part mise Γ jour #1908 le 05 juil. 2024 To: jetBlue View in French Thereβs been an update to your departure time. The departure time has changed for JetBlue flight #1908 on 05 Jul. Please review the updated flight details below. Weβre seeking faster alternative flights and will rebook you if found. If you have a connecting flight, please be aware of your connection time, as it may be shorter than required. If needed, weβll reroute you and notify you via email. Your new flight details Confirmation code: IWAVCZ Customers: DANI MR WEINSTEIN, SUSAN MRS WEINSTEIN CDG JFK Paris New York 8:25PM 10:43PM 05 Jul 2024 JetBlue: #1908 Duration: 8 hours and 18 minutes JFK SMF New York Sacramento 6:45PM 10:00PM 05 Jul 2024 JetBlue: #0161 Duration: 6 hours and 15 minutes Your old flight details CDG JFK Paris New York 1:25PM 3:43PM 05 Jul 2024 JetBlue: #1908 Please arrive at the airport at your originally scheduled departure time as weβre working to get this flight back on schedule. Thanks for your patience. We look forward to welcoming you on board soon. Kate Hart Director, Customer Experience Operations JetBlue Help | Business Travel | Privacy | About JetBlue Email sent in reply to this message will not be answered. If you have questions, please visit the help section at jetblue.com. Votre heure de dΓ©part a Γ©tΓ© mise Γ jour. L'heure de dΓ©part a changΓ© pour le vol JetBlue #1908 du 05 juil.. Veuillez consulter les dΓ©tails du vol mis Γ jour ci-dessous. Nous recherchons des vols alternatifs plus rapides et nous vous rΓ©serverons Γ nouveau si nous en trouvons. Si vous avez un vol de correspondance, veuillez prendre connaissance de l'heure de votre correspondance, car elle pourrait Γͺtre plus courte que nΓ©cessaire. Si nΓ©cessaire, nous vous redirigerons et vous informerons par e-mail. Les dΓ©tails de votre nouveau vol Code de confirmation: IWAVCZ Clients : DANI MR WEINSTEIN, SUSAN MRS WEINSTEIN CDG JFK Paris New York 8:25PM 10:43PM 05 juil. 2024 JetBlue: #1908 DurΓ©e: 8 heures et 18 minutes JFK SMF New York Sacramento 6:45PM 10:00PM 05 juil. 2024 JetBlue: #0161 DurΓ©e: 6 heures et 15 minutes Vos anciens dΓ©tails de vol CDG JFK Paris New York 1:25PM 3:43PM 05 juil. 2024 JetBlue: #1908 Veuillez vous prΓ©senter Γ l'aΓ©roport Γ l'heure de dΓ©part initialement prΓ©vue, car nous nous efforΓ§ons de remettre ce vol Γ l'heure. Merci de votre patience. Nous nous rΓ©jouissons de vous accueillir bientΓ΄t Γ bord. Kate Hart Director, Customer Experience Operations JetBlue Aide | Voyage d'affaires | Politique de confidentialitΓ© | Notre compagnie Β©2024 JetBlue Airways Corporation- Paris-Sacramento
- Economy
Jonathan W
Verified | Jul 9, 2024New York-Los Angeles
Economy
Denied a Refund I Was Promised
I am a JetBlue Plus card member who arrived at the airport 2.5 hrs early with my family. There was an error with the checked bag system so my family went to the other side while I waited for an hour in the line. When I got to the front of the line, I was told that my wife who had taken my kids to the other side needed to be there to check the bag herself. Since the lines for both security and baggage were too long to now make the flight, the attendant said I could pay for the bag and then ask for a refund. I asked twice if she was sure and she assured me that it would be fine. So I called JetBlue and the person on the phone told me this was not possible and that the attendant was dishonest and should never have said that. So now, instead of paying a $95 annual fee along with a contributing to the profits of JetBlue, Barclays and Mastercard so I can have free checked bags, I had to give up $70 more. I am now unsure as to what I can trust and what I can't from employees while traveling as it just seems that in a closed environment, whatever costs me (the customer) more money, that is what will be suggested. I would sincerely appreciate a refund and will be looking for some other way to travel.- New York-Los Angeles
- Economy
- Loss: β¬70
- Desired solution
Refund
Maryann M
Verified | Jul 8, 2024Newark-Punta Cana
Economy
Newark to Punta Cana flight 3 hrs late taking off
Jet Blue flight Newark to Punta Cana #1015 took off 3 hours late. First hour delay was due to failed inspection and wait on replacement part. next 2 hours were due to air traffic which we would not have encountered if the plane took off as scheduled. no water offered, nothing until 2.5 hours on the tarmac. Missed whole afternoon at our resort. Plane was so old and decrepit, chairs bolted to the floor, no cell charging ports, most of the screens did not even work. Flight back from Punta Cana was even worse ,.. delayed due to one of the 2 air conditioning units on the plane being broken . Felt like 84 degrees in the plane so hot one child vomited from the heat. sat on the ground for a while and plane was warm the whole trip. Flew home with only 1 air conditioning unit working. Husband's display and some others did not work. disgraceful. first and last time using JetBlue. Will pay more and use an airline that actually delivers.- Newark-Punta Cana
- Economy
- Desired solution
Grant J
Verified | Jul 5, 2024New York-San Francisco
Economy
Left on tarmac in unairconditioned plane until I passed out
The plane had non-functioning air conditioning and had to return to the gate. They left us with no air conditioning, food or water for hours. I passed out after three hours and had to be taken to the hospital for a medical emergency. The diagnosis was heat exhaustion. Jet blue told us that because we didn't take the flight, even though I was at the hospital, that we were due nothing, refused to rebook us or to cover medical expenses incurred due to their failure to comply with DOT tarmac delay rules. The original flight didn't leave JFK untll 10 hours after its scheduled departure time. We have rebooked ourselves on an Alaska flight at our expense. Jet Blue did nothing after we held online for a hour and a half. It took two days to recover from the dehydration caused by the excessive heat on the plane and the lack of hydration not provided. We were regular customers of Jet Blue with 3-4coast to coast trips per year. We will never fly on one of their aircraft again.- New York-San Francisco
- Economy
- Loss: β¬2500
- Desired solution
Melissa G
Verified | Jun 28, 2024Charlotte-Boston
Economy
Promised JetBlue Credit
Dear JetBlue Customer Service, I am writing to request a credit for a missed flight on Wednesday, June 21, 2023, with confirmation number GGHRWH. I encountered an unfortunate situation on my way to the airport: the Uber I was in got a flat tire. I immediately called JetBlue to inform the airline and request a change to another flight. After speaking with a representative for about eight minutes, the call was disconnected. Though they called back, I answered but heard nothing on the other end. Upon arriving at the airport, I went directly to the JetBlue desk. Although a sign indicated the desk was closed, I was able to catch an employee before they left. After explaining my situation, she went to the back to discuss with someone and informed me that since I had called 30 minutes prior to takeoff, I would be eligible for a credit and just needed to call the airline. However, upon returning home and contacting the airline, I was told there was no record of my call and that I was marked as a "no show," forfeiting my fare. As a frequent flyer who travels for work constantly, I was shocked and dismayed by this treatment. It appears I am being penalized due to an internal lapse in logging my communication. I have proof of the phone call on my device and am willing to submit screenshots if needed. Additionally, if necessary, the airport's security cameras can verify my interaction with the JetBlue desk employee. I am respectfully requesting the credit I was promised. As a loyal customer, I hope this matter can be resolved amicably. If this issue cannot be accommodated, I will be forced to reconsider my future travel plans with JetBlue, including several upcoming trips. I would prefer not to take this route, but I believe in fair treatment, especially when I have followed the instructions given by a JetBlue employee. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely, Melissa Guglielmello TrueBlue # 2792155474435
- Charlotte-Boston
- Economy
- Desired solution
Expenses reimbursement
Johnson B
Verified | Jun 23, 2024Casablanca-Port-au-prince
Economy
Left my 2 bags at CMN airport
I arrived at Casablanca without my bags, my organization sent them to me, left for JFK without bags.- Casablanca-Port-au-prince
- Economy
- Loss: β¬1500
- Desired solution
Other
Michael E
Verified | Jun 12, 2024Chicago-Boston
Economy
Jetblue is a Scam Airline
"Paid" for an Aisle seat in the front of the plane when I made my reservation and confirmed. I came to the airport this morning to see they moved me to a middle seat in the back of the plane without my knowledge. They took my money and then screwed me without any communication or reasoning. This is the worst airlines- Chicago-Boston
- Economy
- Desired solution
Armando R
Verified | Jun 10, 2024Orlando-Windsor Locks
Economy
We were delayed in the plane on the runway for over 2 hours
I fell that we should have gotten off the plane and back to our gate. It is unacceptable that we are closed in the plane and sit there for several hours and then take off. There were a lot of people very patient including myself and my wife. We should definitely get some compensation for this matter.- Orlando-Windsor Locks
- Economy
Jovanne O
Verified | May 23, 2024Syracuse-New York
Economy
Luggage went on plane but my parents never did
On Tuesday May 14, 2024, my parents Anthony Rowe, and Beverley Rowe was scheduled to leave from Hancock Syracuse to JFk NYC on JetBlue airways. After checking in and their luggage was checked on, the crew member told my parents to sit over on the bench to which he pointed for a wheelchair person to wheel them around to TLC. I asked if I could do same, however, I was told that I cannot. While waiting on the persons to wheel them around, I looked on my clock and saw that it was 10 15 so again, I went to the crewmember and asked where is the person to wheel them around, only to be told that the cabin door is closed. I immediately asked for the luggage and was told that the luggage is gone on the plane. My parents final destination was Norman Manley International Airport and therefore, they were schedule to bored Caribbean Airlines at 1: 55 that same day. I Jovanne O'Connor had to called Caribbean Airlines and had to pay 358 USD dollars to change the ticket and since their lugguage went on the plane I had to purchase clothes such as personal items for mummy and shorts and tops for Daddy. The following day, I called Jet blue to retrieve the luggage only to be told that its at JFK. When I called JFK , I was told that the luggage did not leave Hancock and therefore it is at Hancock. Several calls have been made back and forth only to find out the luggage indeed left Hancock Syracuse and was in fact at Jfk. (NYC) I am asking for the full amount of the 358USD dollars to be refunded to my account that was used to pay Caribbean Airlines to change the date. I am a single mother trying to make ends meet. This amount is my rent and travel credit cannot be used to pay my rent. Calls have been made to JetBlue claim I was informed that I would hear from JetBlue via email, I'm not sure which email, but todate, I have not heard anything. This is gross!!!! and unacceptable and inconsiderate. I do understand that there are number of persons that one has to deal with from day to day. However, I also think, that situations such as this, should be dealt with in a timely manner. Thank you in advance and I look forward in hearing from you
- Syracuse-New York
- Economy
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