JetBlue Airways complaints: comments, page 3

Steve M

Verified | Apr 26, 2025

Economy

JetBlue Changed My Original Flight Time

I was originally booked on a 7am flight from Boston to Ft Meyers on May 7th. Therefore, I booked my rental car and transport to the airport accordingly. However, JetBlue emailed me yesterday informing me that my flight time changes to 9:35 am. We'll, that created a problem for me since I have a prior commitment at noon time on May 7th. I had to cancel my new flight at 9:35 and rebook with Delta. I was charged $25 from JetBlue for making the change. I am 73 years old. I only made the change because JetBlue's new flight time created problems for me. It is unfair to be charged a fee since the JetBlue was responsible for me making a change. If I had a direct email for the CEO, then I would email that person directly. As a second note, I am also booked on JetBlue in May to go to Charleston, SC. A few weeks ago that flight time was also changed by JetBlue.

Economy

Desired solution

Refund

Angela R

Verified | Apr 12, 2025

Economy

Did not get what we paid for

Dear [Airline Name] Team, I wanted to share my frustration regarding my recent return flight from Aruba to Detroit (DTW). While our outbound flight went smoothly, the return trip was anything but. We paid for assigned seats, but upon arrival at the gate, the flight attendant couldn’t find them in the system, despite both my husband and I having them on our boarding passes. We were assigned seats at the back of the plane, which also happened to be the only ones where the in-flight entertainment didn’t work. Additionally, when checking in at Boston, we were told we had no seats—despite having them on our boarding passes. Eventually, we were given seats but had to check our carry-on luggage because we were in boarding group F. This resulted in us having to pick up our luggage in the middle of the night at baggage claim. We packed according to your carry-on policy, yet due to overbooking or seat assignments, we were forced to check it. We booked with JetBlue because of the assigned seating and carry-on allowance, and these issues left us disappointed and frustrated. I understand that some problems are beyond your control, but it’s essential that customers can trust their bookings and receive the services they paid for. Please let me know how I can avoid these issues in the future, and I’d appreciate any insight into why this happened

Economy

Loss: €1500
Desired solution

Chrissy C

Verified | Apr 10, 2025

Economy

Formal Complaint Regarding Rude and Inappropriate Conduct

Formal Complaint Regarding Rude and Inappropriate Conduct by Airline Staff Dear Jet Blue Customer Relations, I am writing to formally express my disappointment regarding an interaction I had with a member of your staff that occurred on April 10, 2025, at Buffalo International Airport Flight #B6991- Buffalo-New York / B6 1759 New York-Kingston. I wasn’t aware that I had to be there 45 minutes prior to departure to have my luggage checked and take accountability for that. When I arrived at the airport, I provided the requested documentation to Crew Member Ashley (Caucasian Female). I explained that I needed to check in another bag, and she spoke in a condescending tone to me, and I ignored her. As I was providing payment for the second bag. Ashley stated, “I am lucky because I would have needed to be rebooked for the fight and my luggage would not have made it”. I asked what that looks like because if my flight needed to be rebooked, I would need to contact my family to explain that my flight would be delayed and how I would receive my luggage. Ashely stated, “For me not to give her an attitude and I stated I am not speaking to her with an attitude. I explained that I am unfamiliar with several matters regarding rebooked flights and with me flying internationally, I don’t know how I would wait to get my luggage. Ashley dismissed my statement and as I looked to my left there were several other passengers, not of African American decent, who were late, and she did have the same interaction with me. Another crew member an African- American male stepped in to assist me. During this interaction, the staff member was not only dismissive and unprofessional, but their behavior also included what I perceived as racial undertones. Their tone, language, and demeanor made me feel disrespected and singled out in a way that was both inappropriate and deeply upsetting. As a paying customer, I expect to be treated with dignity and respect—values I believe your airline claims to uphold. Unfortunately, this experience has left me feeling alienated and concerned about how such behavior is tolerated within your organization. I urge you to look into this matter seriously. I would appreciate a thorough investigation into this incident, including a review of any available CCTV footage or witness statements. I am more than willing to provide further details, including the name or description of the staff member, the exact time and place, and a full account of the exchange. I hope your team will take the appropriate steps to ensure accountability and to prevent similar incidents from happening to others in the future. I also look forward to a response regarding the actions taken. Thank you for your attention to this matter.

Economy

Douglas H

Verified | Apr 9, 2025

Economy

My flight was canceled by someone else that didn't book

I booked a flight for me and my now ex, she then cancelled my flight and I didn't authorize it. Book flights separate because if someone is on the same order they can cancel your flight even if they didn't make the reservation or pay with their card .I feel an email to cancel should go to the person who spent the money on the ticket before just cancelling, hurt my feelings waking up seeing your flight has been cancelled email as opposed to a would you like to cancel this flight email. I'm out of $600 but they gave me $54 in flight credit, What a joke Jet Blue you have to do better. Thats not very secure that some one other than who paid for the flight can cancel or alter anything. Who can I call or what can I do to make this better I already have criminal charges against the person who cancelled my flight ?

Economy

Loss: €550
Desired solution

Refund

Anthony C

Verified | Mar 19, 2025

Economy

customer service

1 - canceled and put on a 9pm flight 2- called to switch flight not clear to me on phone that it was 9pm when i called to confirm 3- called back again to change flight to different airport to leave earlier 4- on return flight went to check in your service rep on phone canceled my return trip (at this point this is crazy) 5- had to call again to fix 6- get to airport customer service still had to fix tickets ( Great in person customer service) 7- Now Again Flight Delays 2hrs Plus we were told :( 8- Was able to over hear another flight to JFK instead of LGA and and got on it this almost tops the last trip when we left on a plane (15 mins plus) with gas leaking due to a valve problem before we were told to unload plane ( have Video if you want proof ) PS : your phone customer service does not make me feel like i want to call you You have a issues where tax's are more than a flight to London 4000.00 for tickets and 4300 in taxes and fee's and the answer was it is what it is - Not Good Customer Service

Economy

Desired solution

Nickiesha G

Verified | Mar 4, 2025

Economy

I hurt my back while I was being transported in the wheelcha

The person pushing me in the wheelchair from the gate to the connecting gate to Bradley hurt my back.

Economy

Desired solution

Paul N

Verified | Mar 2, 2025

Economy

Couldn't check in because the agent that took the res.wrong

Booked on February 2nd and was never told if there were any packages going to DR. After paying $2,629.37 the agent put one passenger of 3 birthday wrong. Jetblue at JFK stated you had to figure it out. The app was crashing that morning with hundreds of people trying to get an eticket. We were not allowed to go through check point without an eticket. We finally got it and was allowed to see an agent. Maggy stood guard by the agent line and you could not pass her without an eticket. she would not touch our phones to help just to see the eticket. We waited on line and finally was told it was the birthday that was wrong. but by now we would not be allowed to board the plane. Maggy said don't worry you don't need one to come back into the country. That's a lie. You do. While on the trip called jet blue to change the flight to the next day and was charged an additional $1,911.30 to stay. AT the return on February 21st jetblue employee stated there was no room on the plane for my carry on or the guests I was with. I took pictures. There were plenty of empty spaces when the plane took off. I was a trueblue member for years. When a friend showed me online 3 people 7 days airfare and hotel from jetblue $2,688.00 I realized it's time to stop flying jetblue. I counted 37 people at the gate the next day without an eticket.. They were letting people through on February 16th but not the 15th. THANK YOU JETBLUE for ruining our vacation.

Economy

Desired solution

Expenses reimbursement

Jennie V

Verified | Feb 11, 2025

Economy

jetBlue deceptive flight credit

I’m extremely disappointed with JetBlue’s deceptive policies and poor customer service. I had a travel credit of [XXX amount], and the email I received clearly stated it was valid until [XXX date] at 11:59 PM. Nowhere did it specify a time zone. Since I live in Pacific Standard Time (PST), I reasonably expected to use my credit until 11:59 PM PST. However, when I tried to book a flight, my credit was gone. I called customer service, who told me my credit had expired. When I pointed out that the email did not state which time zone the expiration applied to, she refused to escalate my complaint or let me speak with a supervisor. Instead, she acted as a gatekeeper, preventing me from getting any real answers or resolution. This is completely unacceptable and feels like a shady business practice. If JetBlue is going to take away people’s credits earlier than expected, they need to be 100% clear about their policy. Otherwise, they are misleading customers and essentially stealing their money. JetBlue, do better. This experience has made me question whether I’ll ever book with you again. If you value transparency and good customer service, I’d recommend looking elsewhere.

Economy

Loss: €446.81
Desired solution

Ishu S

Verified | Feb 9, 2025

Economy

Refund

My cruise company agent cancelled my flight ticket due to some reason but I already paid for luggage by own n it's also deducted 3 times from my account,so how it's gonna refund to me????

Economy

Desired solution

Refund

Anne S

Verified | Feb 6, 2025

Economy

when I booked flight JetBlue offered a fast lane to board

for 15$ at LAX and 15$ at Logan = 30$. When I got to LAX I was tied they didn't offer a fast lane and Logan didn't either, I talked to a JetBlue agent said they didn't think they charged me for that and said to contact Expedia who said it was from JetBlue. When my credit card listed the 30$ it was JetBlue. They offered a fast lane when I was booking and because I couldn't use the fast lanes I am asking you to reimburse my credit card. my flight's confirmation : UUXCAG

Economy

Loss: €30
Desired solution

Refund

Eugene D

Verified | Jan 18, 2025

Economy

Denied boarding

On Saturday, 12/ 21/2024 we were scheduled to fly to the Dominican Republic on JetBlue Airline from JFK, flight #9, New York to Santo Domingo, 11:29AM departure. We arrived at the airport at 9 AM, received our boarding passes, and were ready to go. After 3 hours delay we were finally asked to go for the boarding, and at the boarding desk the agent asked us if we had an Eticket. We have never heard of any Eticket before, and had no idea of what it was about. The boarding agent told us to come to the wall where a placard with a QR code was hanging and which we could read with our smart phone. What if we didn’t have a smart phone, or we had a smart phone, but without QR Reading application? Subsequently, I’ve read in a Department of State article that the airline had to give us this document in a paper form too. But we had a smart phone and opened the application. It was an application for the DR immigration department to enter the country. We visited Dominican Republic many times before and never had any problem to enter the country. Usually we filled out all the papers during the flight, or at the arrival terminal in DR before going to the Passport Control. Anyway, we opened the application. It was an application for Eticket, now we knew what it was and started to fill it out. It was not easy, Internet worked very slow and half of the application was in Spanish. We asked the boarding agents to help us with filling the application but they refused . At that time one of the boarding agents declared that the boarding was finished, and when we asked what was going to happen to us, he screamed: “You are not flying anywhere!” and shut the door right in front of our faces. It was really rude, and we were very disappointed. People whose job was to help us refused to do it and didn’t let us board the plane. Our vacation was ruined, although we had our seats, boarding passes and went through Passport Control.

Economy

Beverly N

Verified | Jan 17, 2025

Economy

BOSTON

My husband is disabled. We booked our flight for seats in row 6 in August for a December 31 flight since he cannot walk. We printed out our boarding passes on December 30 and the row 6 seat assignment was on the boarding pass. At the last minute at the airport on December 31 we were reassigned to row 30 despite the fact that my husband cannot walk that far and he has a wheelchair to board. My understanding is that because they used an aircraft with first class all the passengers who were assigned to seats 1-10 were moved to the back of the plane even though first class seats were available and the disabled passengers were moved to the back. I contacted Jet Blue about this matter and they responded that they were within their rights in reassigning the seats. Their website sates their policy that "we offer pre-boarding and accessible seating for customers with disabilities" This was not the case Their actions and response are totally unacceptable especially since we have been regular Jet Blue customers

Economy

Desired solution

Desiree S

Verified | Jan 15, 2025

Economy

Delay from MCO to JFK

My flight out of MCO was delayed beyond three hours. Staff at JFK moved me to an earlier flight that also had been delayed that was due to get in early enough but was again delayed. Was told it was weather from the day before. But if so they had time to put me on an even earlier flight. They refused to get me lodging and the next available flight was 24 hours later and I was with a young child with autism and they knew this. They only gave enough meal vouchers for 2 and half meals in 24 hours as well. So, I ate one breakfast and no lunch nor dinner. It was also too late to get food that evening so I went from Dec 21st AM to Dec 22nd AM without food as did my child. My child did get two meals on the 22nd but waited until 11 PM for dinner on the flight. I tried very hard to get them to provide lodging. They refused saying weather is not their fault. But in the same sentence they said they were deicing planes from the day before. 24 hours before my delay meant I should have been told on the evening of the 20th. They knew if that was issue and could of done better. The entire trip was booked through their travel JetBlue Travel. I also lost on a pre-paid ghost tour as it was scheduled for the night of the 22nd.

Economy

Loss: €100
Desired solution

Expenses reimbursement

Apology / Voucher

Barbara F

Verified | Jan 14, 2025

Economy

Terrible flight experience plus even worse Customer Service

First, the app said I was "Offline" but I wasn't, so I couldn't check in. I then tried to go to the desk and the agent at the kiosk wouldn't let me, even though I tried to explain that the system wasn't letting me check in. He made me get out of the line. It wasn't until he tried helping me check in himself at the kiosk, did he believe me. It was only then that he became helpful and walked me to the front of the line so I didn't have to wait all over again. After all of that, I had to pay (I believe) it was $40 or $50 for my first checked bag and then SEVENTY DOLLARS for my second checked bag, which was a VERY SMALL BACKPACK. Honestly, I was stunned at those rates. Second, I paid $168 to upgrade to a More Legroom seat. Midway through boarding, the power on the plane went out. When it came back on a few seconds later, my TV screen wasn’t working. I told a flight attendant and was told they would try to reboot it before we took off since they wouldn’t be able to reboot my individual screen after takeoff. They did nothing. I asked again about 30 mins after takeoff and they said there was nothing they could do about it now. So I sat on a 5.5 hour flight with no entertainment screen, in a seat I paid to upgrade to. Thankfully I didn't buy the headphones they had to PURCHASE. They don't even give you free headphones, like every other airline. Finally, I reached out to Customer Service to request a refund for the $168 upgrade fee and she basically said, "Sorry, there's nothing I can do. (Full text exchange in screenshots attached below). The Inflight crew should have offered you some kind of compensation" (they did not, by the way). She also said, "You still had all the other features of the extra legroom upgrade". The extra legroom alone definitely wasn't worth $168. This was all from someone who claimed she was in the "Escalation Department", which makes all of this even worse because that department anywhere else is ALWAYS helpful. Apparently not the case at JetBlue. Anyway, I'm not a complainer. I don't think I've ever written a negative review in my life. This was just so bad at every step, I really felt compelled to do this. I also travel A LOT. I think I took upwards of 50 flights in 2024, and that's likely a conservative number. I don't have time to go back and count. That all said, I won't be taking JetBlue again.

Economy

Loss: €163
Desired solution

Refund

Shirin D

Verified | Jan 10, 2025

Economy

Seating was not on the booking

I booked a flight for my husband and paid extra to upgrade him to extra leg room. Seat assigned was 9C. I went online today to see if there is anyone seating in his row and it showed that he had no seat available. They had deleted his assigned seat that I paid an extra amount $170 one way. So I called their customer service and she tried to BS her way out of it. They basically assigned the seat to another customer and bumped my husband. Outrageous. If I hadn't checked, my husband would have no seat assigned and would have to scramble to get one. Very poor service.

Economy

Charles G

Verified | Jan 5, 2025

Economy

Missed flight due to equipment malfunctions

flight missed because of malfunctioning equipment from baggage check in, security scanners, both belt and individual scanners having to rescan each individual and their bags multiple times causing me to miss my flight. I had to stay in airport overnight 24 hours later for next flight. Missed scheduled functions with my daughters in Houston and sleep in very uncomfortable chair until morning. No consideration for inconvenience.

Economy

Desired solution

Denee D

Verified | Dec 29, 2025

Economy

Refund

I needed to change a flight from 1/24 to 1/17. I apparently booked a non refundable flight for the updated dates but did not see that until i received an email receipt and also didn’t realize it was $700 MORE than my original flight- i thought it was $700 total. My first flight was $370 TOTAL, no way would I knowingly pay $700 additional for the same trip just 7 days prior. I am requesting a refund And NOT a travel credit- i am planning a wedding and do not need $1k tied up in future credits. Your company does NOT need my money. I have flown JetBlue many times before but am not buying the fact that there is “no way”to refund a guest. Someone at this company has the authority to override and that is what i am requesting.

Economy

Loss: €1000
Desired solution

Refund

Cathy B

Verified | Dec 27, 2024

Economy

i volunteered to check my carry on bag at jfk they neede vo

i volunteered to check my carry on bag at jfk they neede volunteers/ my carry on luggage was busted in the back in two places when it arrived at Raleigh

Economy

Loss: €75
Desired solution

Carmen J

Verified | Dec 13, 2024

Boston-Santo Domingo

Economy

service dog was denied boarding access

I had the DOT certificate and health certificate, all the required verification and they denied my service dog to board, this is a violation to my disability's rights. I ask to speak to a supervisor, and she said there were no supervisor available. The ladies that attend me at the gate were Lindsay and Stephanie, they both treated me in a very disrespectful way, and left me talking by myself. I still have with me all the required verification and the approved form from DOT. I need my service dog for a daily living and this situation cause me to get a panic attack and a psychiatry crisis.

Boston-Santo Domingo
Economy

Desired solution

Other

Jacqueline J

Verified | Dec 12, 2024

New York-San Jose Del Cabo

Economy

Baggage fee on return flight

While I have no compliant with the flight or crew, My husband and I were charged $300.00 on our return flight for overweight baggage. Our baggage was well within allowable weight leaving JFK. On the return flight we were told the baggage was over 50lbs. Which was impossible. I learned from other passengers on the flight that scales were broken, some challenged the attendant to use another scale and of course the baggage was within the allowable weight. I find it interesting our both mine and my husband’s baggage was fine when we left NY and increased in weight in Mexico when we only purchased 4 magnets, 5 key chains and 2 straw hats which were carried onto the return flight. Had I known the scales were not operating properly, I too would have requested my baggage to be weighed on a different scale. Very disappointing that this happened and to hear this was not an isolated problem that others experienced as well. The scales were continued to be used knowing that they were not properly working. They should have taken out of commission until they were repaired.

New York-San Jose Del Cabo
Economy

Desired solution

Refund

Joni C

Verified | Dec 10, 2024

Los Angeles-New York

Economy

Paid $1427 for 1st Class Reclining- No Recline, TV, Refund

Due to intense back disk pain, exhaustion, and grief after my father's funeral, my husband generously booked a first-class deeply reclining seat with massage for the long flight, but we discovered after takeoff that the seat was broken and without power, light, recline, massage, TV, or entertainment, etc.. The flight attendant said that since there was no other seat on the fully booked flight, they would inform maintenance and credit us something like $50, but I needed to contact customer service to request a larger refund. If a regular seat fare was $350-400, a fair refund would be at least $1000, but after hours of contacting customer service many times, they gave us $100. The value of what I received was a non-reclining coach seat with no TV, for which they might provide a $100 inconvenience refund, but they wrongly kept the full first-class fare. Maybe they knew the seat was broken but wanted a full flight, because why would they not inspect equipment between flights? We didn't have an option of canceling or switching seats, flights, or even better, airlines to get a comfortable seat to ease my pain, and though the food was better, it was not worth a $1000 ripoff.

Los Angeles-New York
Economy

Loss: €1427
Desired solution

Expenses reimbursement

Hardyal B

Verified | Dec 5, 2024

New York-Georgetown

Economy

SEATS WERE CHANGED

2 TICKETS WERE BOUGHT FOR ME AND MY COMPANION TO GUYANA FROM JFK. MY SEATS WHEN BOOKED WAS 3A AND 3B. WHEN I CHECKED IN I WAS GIVEN 18E AND 18F. I WANTED CONVENIENCE THUS MY REASON FOR BOOKING EARLY AND SELECTING SEATS IN FRONT. ACCORDING TO THE AGENT AT THE AIRPORT, MY FRONT ROW SEATS WERE SOLD TO STANDY CUSTOMERS. WHY IS THIS? WHAT'S THE POINT OF BOOKING EARLY AND SELECTING SEATS? I AM VERY DISSATISFIED AND EXPECT A REFUND/DISCOUNT.

New York-Georgetown
Economy

Desired solution

Refund

Hardyal B

Verified | Dec 5, 2024

New York-Georgetown

Economy

SEATS WERE CHANGED

New York-Georgetown
Economy

Desired solution

Refund

Expenses reimbursement

Steven H

Verified | Dec 2, 2024

Fort Myers-Windsor Locks

Economy

I accidently paid online for 3 bags and we only checked 2.

We paid for and checked my wifes bag and my mother inlaws bag and then accidentally paid for a 3rd bag that cost $60. I told the guy that took our bags and he said I would be refunded in 7-10 business days. Its now been 18 business days and I do not see a refund. Can I please get my $60 refunded.

Fort Myers-Windsor Locks
Economy

Desired solution

Refund

Ravendra P

Verified | Oct 30, 2024

Bridgetown-Fort Lauderdale

Economy

Delayed baggage

I arrived in fort lauderdale and did not receive my bag. I have been impacted severely as i have no toiletries, no change of clothes, and other personal items to use. I have received $30usd travel credit from jetblue but that is not sufficient for such kind of mishap from Jetblue.

Bridgetown-Fort Lauderdale
Economy

Loss: €50
Desired solution

Nousha K

Verified | Oct 30, 2024

Los Angeles-Point Salines

Economy

Caused me to miss my connecting flight

My flight from LAX to JFK was canceled due to issues with the airplane. We had to wait for another plane to come in and by that time, I did not have enough time to catch my connecting flight from JFK to GND. The person at the counter was not efficient enough to place me on another flight which was that the gate next to us going to JFK. I asked the gentleman three times and finally he attempted to place me on the other flight, but it was too late. This is the third or fourth time that this is happening with my family flying with JetBlue in the past year as well as many of my classmates and their families have been experiencing this issue traveling between US and Granada. The hotel that I was provided with to stay at JFK was outside of the airport and I did not feel comfortable to stay somewhere else and was afraid to miss my flight again and miss my entire day In addition to the one I missed. The hotel cost me $679 which I put on my student loan credit card as well as missing an entire class lectures which required me to work 3 days to make up for it. JetBlue appears to be doing this routinely and the passengers are left with so much problems and consequences. We tried to communicate this with your Escalation department and we received zero help to cover the cost and suffering. Many students and their families have experienced this with JetBlue and we will go on social media about it.

Los Angeles-Point Salines
Economy

Loss: €679
Desired solution

Refund

Expenses reimbursement

Judith E

Verified | Oct 18, 2024

Newark-Fort Myers

Economy

Due to hurricane, Jet blue advised to cancel and rebook at

On 9/24 2924. Due to hurricane Helene, Jet blue advised to rebook my flights. My flight 1911 from Newark Nj to Fort Meyers, returning on 9/30/2024 flight 1912. I made several attempts to rebook, no seats on any flights for the week 9/30. I was advised in the email by Jet Blue that they will not charge a cancellation fee or extra charge to rebook. I had to join Jet Blue membership to cancel and rebook. Some how when I went to rebook there were seats available. I was charged an additional $266. This was not my fault and the email from Jet blue stated no additional charges. I was credited the original flight, but the new flight was an additional $266. Please review. Judith Erlandsen. I did enjoy my flights and being recently retired I would love to fly Jet Blue.

Newark-Fort Myers
Economy

Loss: €266
Desired solution

Expenses reimbursement

Judith E

Verified | Oct 18, 2024

Newark-Fort Myers

Economy

Due to hurricane advised by Jet Blue to rebook.

Due to hurricane Helene, on 9/24/2024, Jet blue sent an email Imto rebook by flight. Three days before m my flight. I made several attempts to rebook. There were no seats lefts. I made several attempts to call and use your chat box. I ended up having to join Jet Blue as a member, cancel my flights and the rebook. Yes wher I rebooked there were seats. I was informed in Jet Blue email, that there was no fee for canceling and no charge for the extra charge. It was not my fault that I had to rebook. Can you please review and advise if the additional $266 will be refunded. I truly enjoyed my flight and being a recently retired I plan on traveling. I hope it’s on Jet Blue. My cancelled flights were 9/26 from Newark Nj flight 1912 to Fort Meyers and retuning on flight 1912 on 9/30. If you need more information please contact me. I look forward to your favorable reply. Judith Erlandsen.

Newark-Fort Myers
Economy

Loss: €266
Desired solution

Refund

Sean M

Verified | Oct 16, 2024

Los Angeles-Fort Lauderdale

Economy

Website Issue with Jet Blue - Also Customer Services Issue

I have been flying with Jet Blue for four years now. Over the last Month and a half, I have booked three separate flights / reservations online. Unfortunately, each time the website is changing my dates I originally place in at time of searching. The first time the booking was for my wife and me. The dates I placed in on the website were for September 13th returning on September 15th however the website booked the following dates instead September 20th returning on September 22nd. At that time my originally thought was I made a mistake, so I called Jet Blue to fix the dates. When calling them they stated unfortunately they only had Mint seats for the 13th & regular seats for the 15th returning flight. The price tag for this change was an additional $3489.98 on top of the original $856.30 paid for a total of $4346.28 Paid. The Second time the booking took place from my cell phone, it was a trip for my son Brandon. The dates I placed in on the website were for October 7th for a One Way Flight however the website booked the following date instead October November 7th. I was booking from my cell phone so I was suspicious of how the dates change once again, however since the additional costs was only $120.00 on top of the original costs of $298.10 totaling $418.10 I figured I would just be even more careful next time booking my flight on Jet Blue’s website. Well to my surprise, on 10/12/2024 I was booking on Jet Blue’s website for my sister and brother-in-law for the third time in the last 1.5 Months. The dates I placed in on the website were for December 23rd returning on January 6th now this is while my brother-in-Law was watching me do it, however the website booked the following dates October 23rd returning on November 6th instead somehow. I didn’t know this happened at that moment due to the email being sent to my Brother in Law and he didn’t check his email until 10/15/2024. On 10/16/2024 at or around 10AM PST I called Jet Blue again and now I advised them of their website issue and requested a manager. I was transferred to a floor manager who stated she saw nothing wrong with the website on the booking and advised me that if I wish to change the dates once again the additional charge was $360.00 and I confirmed for both tickets, she stated yes. While she was booking the Floor Manager expressed my card didn’t go through, so I checked my credit card, and they charged my first credit card twice for $360.00 each charge. The Floor Manager expressed to me at that moment once I asked her about, the double charge that one charge went through however there would be a second charge for $360.00 but my card was declined. I expressed first off you stated there is only one charge for $360.00 not two! She stated no it's for each passenger. Then we argued however to no resolution. After an unfruitful argument I just explained that you already have two charges for $360.00 but the Floor manager expressed that my second charge declined so she would need a different card for the second charge so I obliged. At this moment I have two charges on the original card for $360.00 each pending and an additional charge on another card for $360.00 pending. With that said I looked the receipt provided after the call and it shows that all additional $720.00 was charged to the original credit card and does not acknowledge the additional charge for $360.00 on my other credit card pending that they supposably used for my second charge. This to me is further proof of a website issue with JetBlue. Now please keep in mind each flight was for different flyers / three different flights whom I was paying for and set up. I ask myself, are they doing this to a lot of people? Is there a website glitch? JetBlue representees have not been able to explain and do not admit any fault or ever try to assist in good faith in my eyes. Each time it’s a much larger charge to change the fight dates and times. In total my additional charges are for all three flights equal to $4689.98, this does include the third charge pending for $360.00. I am a business owner myself, I don’t make the same mistakes twice much less three times. I don’t feel as if Jet Blue cares about me as customer. What am I asking for? Explanation or refund. I believe in good customer service. I also believe in fixing an issue if found in business. I genially hope this message finds a Jet Blue representative / manager that actually takes pride in the company and makes this right.

Los Angeles-Fort Lauderdale
Economy

Desired solution

Refund

Sean M

Verified | Oct 16, 2024

Los Angeles-Fort Lauderdale

Economy

Issue with Website Bookings & Over Charges

I have been flying with Jet Blue for four years now. Over the last Month and a half, I have booked three separate flights / reservations online. Unfortunately, each time the website is changing my dates I originally place in at time of searching. The first time the booking was for my wife and me. The dates I placed in on the website were for September 13th returning on September 15th however the website booked the following dates instead September 20th returning on September 22nd. At that time my originally thought was I made a mistake so I called Jet Blue to fix the dates. When calling them they stated unfrotanatly they only had Mint seats for the 13th & regular seats for the 15th returning flight. The price tag for this change was an additional $3489.98 ontop of the original $856.30 paid for a total of $4346.28 Paid. The Second time the booking took place from my cell phone, it was a trip for my son Brandon. The dates I placed in on the website were for October 7th for a One Way Flight however the website booked the following date instead October November 7th. I was booking from my cell phone so I was suspicious of how the dates change once again, however since the additonal costs was only $120.00 ontop of the original costs of $298.10 totaling $418.10 I figured I would just be even more careful next time booking my flight on Jet Blue’s website. Well to my surprise, on 10/12/2024 I was booking on Jet Blue’s website for my sister and brother in law for the third time in the last 1.5 Months. The dates I placed in on the website were for December 23rd returning on January 6th now this is while my Brother In Law was watching me do it, however the website booked the following dates October 23rd returning on November 6th instead somehow. I didn’t know this happened at that moment due to the email being sent to my Brother In Law and he didn’t check his email until 10/15/2024. On 10/16/2024 at or around 10AM PST I called Jet Blue again and now I adivised them of there website issue and requested a manager. I was transferred to a floor manager whom stated she saw nothing wrong with the website on the booking and advised me that if I wish to change the dates once again the additional charge was $360.00 and I confirmed for both tickets, she stated yes. While she was booking the Floor Manager expressed my card didn’t go through so I checked my credit card and they charged my first credit card twice for $360.00 each charge. The Floor Manager expressed to me at that moment once I asked her about he double charge that one charge went through however there would be a second charge for $360.00 but my card was declined. I expressed first off you stated there is only one charge for $360.00 not two! She stated no its for each passenger. Then we argued however to no resulution. After an unfruitfull argument I just explained that you already have two charges for $360.00 but the Floor manager expressed that my second charge decliend so she would need a different card for the second charge so I abilged. At this moment I have two charges on the original card for $360.00 each pending and an additonal charge on another card for $360.00 pending. With that said I looked the reciept provided after the call and it shows that all additonal $720.00 was charged to the original credit card and does not acknowledge the additional charge for $360.00 on my other credit card pending that they supposly used for my second charge. This to me is further proof of a website issue with Jetblue. Now please keep in mind each flight was for different flyers / three different flights whom I was paying for and set up. I ask myself, are they doing this to a lot of people? Is there a website glitch? Jetblue represenitives have not been able to explain and do not admit any fult or ever try to assist in good faith in my eyes. Each time it’s a much larger charge to change the fight dates and times. In total my aditonal charges thur far for all three flights equal too $4689.98, this does include the third charge pending for $360.00. I am a busienss owner myself, I don’t make the same mistakes twice much less three times. I don’t feel as if Jet Blue cares about me as customer. What I am asking for? Explination or refund. I believe in good customer service. I also believe in fixing an issue if found in business. I genually hope this message finds a Jet Blue representative / manager that actually takes pride in the company and makes this right.

Los Angeles-Fort Lauderdale
Economy

Desired solution

Expenses reimbursement

Patricia M

Verified | Oct 7, 2024

New York-Raleigh-durham

Economy

JetBlue at JFK overcharged for checked bag

We were rebooked by Icelandair booking ref #LEB76C with Luftansa & JetBlue. When arriving at JFK, we had to recheck my bag because in Munich, Luftansa could not check it all the way through to JFK. I was charged $111 for checking my bag on a domestic flight. I request a refund or partial refund as I had already paid Icelandair AND nothing on JetBlue FAQs quote that high of a checked bag price. I cannot even get a hold of JetBlue or a real person to chat with. They do not even have an email address that I can write to. I want a partial refund at the least!!

New York-Raleigh-durham
Economy

Desired solution

Refund

K L

Verified | Sep 30, 2024

Washington-Boston

Economy

seat assigment

I purchased a seat assigment 4A for this flight. When I checked in the seat assigment was 20A. I would like a refund on my purchase and an explanation why this happened.

Washington-Boston
Economy

Desired solution

Refund

Carol R

Verified | Sep 27, 2024

New York-San Diego

Economy

jfk

We love jet blue however, 1. delayed however that can happen, 2. person on flight was extremely overweight,, however that was not the problem. This person smelled so fowl, everyone was making faces and covering their nose. I pointed the air vent to his location across the aisle on one behind us. I sprayed hair spray and other tried to point their air towards this person. The steward changed his seat to that location because no one wanted to seat in the same isle with this person. Also we were in the 5th row on the isle and we were delayed for approximately 45 minutes and a five our flight to reach SanDiego and the steward ran out of food ie sandwiches and other items after the 5th isle. That is not right for the people and kids on this flight. This flight was packed full and no food? Also my husband had no working tv screen working. Also we were forced to check two bags cost $90. They were calling my pocketbook a "Bag" the other item was a shopping bag with a back pillar and seat pillar for my husband's back. The flight attendants were wonderful in every way but this was an uncomfortable experience. Smells, no food, no tv, not a good experience.

New York-San Diego
Economy

Zaida T

Verified | Sep 24, 2024

Orlando-Aguadilla

Economy

SEAT WAS BROKEN

AS SOON I GOT INTO THE FLIGHT I SAW THE SEAT IN DEPLORABLE CONDITION , FLIGHT WAS COMPLEATELY FULL, I WAS VERY UPSET AND ALSO NERVOUS , NOT KNOWING IF I WAS GOING TO MAKE IT TO MY DESTINATION , BY THE CONDITION OF THE PLANE , I THOUTH THE ENTIRE PLAINE WAS IN DEPLORABLE CONDITION. I ALWAYS BOOK WITH YOUR COMPANY BUT THIS IS UNACCEPTABLE.

Orlando-Aguadilla
Economy

Desired solution

Suzana J

Verified | Sep 22, 2024

New York-Montego Bay

Economy

Case no 668044

Please give me an update off how this claim was handled. I consulted an attorney and need to know how to proceed depending on th action your company took. Thank you Suzana Jevtovic

New York-Montego Bay
Economy

Desired solution

Other

Deborah M

Verified | Sep 18, 2024

Boston-Oranjestad

Economy

For the duration of flight I had no TV or movie or use of wi

For the whole length of flight no electronic access, ie movies, TV, etc. I reported it to the Flight Attenden who suggested it reach out.

Boston-Oranjestad
Economy

Desired solution

Kathleen Mcclaskey M

Verified | Sep 17, 2024

Amsterdam-Boston

Economy

Successful claim

Don't remember

I was delayed 7 hours and lost a bus ride back to home at a cost of $20 (receipt included). My friend and I hired an Uber and provided a tip (receipt for ride and tip included) and we went to her house (30 Gage Rd, Bedford, NH) that was closer where my husband picked me up. I did not have my boarding pass as they were generating new ones as we were boarrding but I have evidence that I an my luggage was on that plane. Please contact me for any additional evidence you may need.

Amsterdam-Boston
Economy
Successful claim

Joseph F

Verified | Sep 16, 2024

Chicago-Tel-aviv

Economy

luggage

we were a group of 6 girls flying to Israel, we got a message as the earlier girls checked in that was arranged that 2 pieces of luggage free. the first 4 girls got free the luggage. We came, not only did they wish to charge me for luggage, but it was also double what every other airline charges- $215! on the jet blue website said $115. I think this is absurd, is it because I looked Jewish as no one else came with a black hat and beard, this is unacceptable behavior.

Chicago-Tel-aviv
Economy

Ruweeda S

Verified | Sep 4, 2024

London-Boston

Economy

Successful claim

Technical problems

We were given a hotel on the day it was cancelled and our flight for the next day was delayed for a few hours as we were meant to fly in the morning but flew in the afternoon of that day

London-Boston
Economy
Successful claim

Ariel M

Verified | Aug 31, 2024

New York-Santo Domingo

Economy

My flight was delay for several hours with no specify reaso

After waiting for several hours the flight was been delay hour after hours without advising the passenger. Our time is as valuable and been in the air port just waiting is not a fair treatment from the airline. After the plan arrived and we board the plane another delay was added for several hour at this point we were in the plane just waiting our time is valuable this issue cause delay for everyone including people or booking that you have schedule to your destination.

New York-Santo Domingo
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Karen B

Verified | Aug 24, 2024

Newark-Montego Bay

Economy

used chat thru app for assistance in canceling

I contacted customer support through the app to change my flight date. I was told I needed to cancel my booking and that I could do so without a fee since I was still within the allowable time frame. I followed the specialist's instructions and canceled my flight through the app within the next 20 minutes. However, I was then charged a $100 fee for each of the two tickets I had purchased, despite being told there would be no charge. As a loyal credit card customer for years, I expect accurate information when I reach out for help. It's unfair to be misled and charged $200. This experience makes it hard to trust your customer service, especially when representatives seem more interested in quoting policy than providing genuine assistance or resolving issues.

Newark-Montego Bay
Economy

Loss: €200

Aaliayh M

Verified | Aug 20, 2024

Phoenix-Neerlerit Inaat

Economy

Crew members / phoenixe airport

Girl name Karen I think . I just know her name begins with a k .she try to be petty to make me not catch my flight after I been at this airport for two days. I had all right to be frustrated cause she wasn’t giving no option on how to help us . I was borading and she left her position to come on the flight to try again to get me off the plane cause she heard me and friends laughing . She really try to obsess her little power and every one had a problem with her . She is very rude

Phoenix-Neerlerit Inaat
Economy

Loss: €300
Desired solution

Refund

Expenses reimbursement

Dianne L

Verified | Aug 18, 2024

London-Rochester

Economy

Successful claim

No reason given

Flight canceled 23 hours before flight and JetBlue couldn’t get us another flight for 3 days. No explanation-very unhelpful finding another flight- missed an appointment and Jayden missed 3 days of work costing him $240 in wages.

London-Rochester
Economy
Successful claim

Jasmine D

Verified | Aug 16, 2024

New York-Cancun

Economy

Extra ticket not used

My name is Jasmine D. I went to Mexico last year Aug 12 to 15 2023. My partner was not able to make the trip due to medical reason. I was told by both the travel agent and JetBlue rep that I have up to 1 year from day I leave to use my extra ticket. I called twice in July 2024 to verified yet again and two different agents spoke to me on the phone and stated that I have up until Aug 12, 2024. I called on Aug 12, 2024, to use that voucher to go to Dominican rep for Nov 9-13. The rep stated that everything was cleared and began to process my request along with the voucher number #2798010318050. He placed me on hold and i received an email of my remaining balance in my travel credit bank and another for the reservation being cancelled. I was confused and waited for the rep to returned to the call but the disconnected on their end. I have scheduled a hotel at the same time the rep was processing my flight. I called back and spoke to another rep who then told me I had up until July 14, 2024, day of purchased. I was upset because I asked multiple times to several reps, and they all told me Aug 12 the day I left. I requested to speak to her supervisor and the escalation department. They tried to cover up their mistakes by leaving a note under my ticket but failed to realize that I was sent an email verification showing that their rep did not have any note placed prior to my requests. Now I have to lose out on all my money of $537.14 and I would like my funds returned so I can process my trip. All the lead person stated was, "they are sorry for the bad information giving by their team but there's nothing they can do for me". That is just horrible.

New York-Cancun
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Phyllis J

Verified | Aug 16, 2024

New York-Tampa

Economy

JetBlue Fight Delay 8/7/2024

It took exactly 12 hours to get to my 3hr destination Which also included 2 hour sitting on the tarmac. Totally ridiculous !!!!

New York-Tampa
Economy

Desired solution

Annette G

Verified | Aug 16, 2024

Aguadilla-New York

Economy

Direct Flight Became Unscheduled Layover and 3+ Hours Delay

I had a 9:50 pm direct flight home to JFK from Puerto Rico BQN which boarded late at 11:30 pm. Once we were boarded (doors closed) and hadn't yet left airport, an announcement indicated that we were going to lay over in Fort Lauderdale to switch pilots because they were exceeding their total flight hours for the day. Many loud expressions of dissatisfaction but flight proceeded to FLL. Pilot apologized and stated that he assumed we were informed of the layover at the gate, which we absolutely were not. Layover was another 2 hours approximately while new pilots came on, they replenished snacks and fueled up. We arrived at JFK at 5:00 am the next morning. A direct 9:50 pm flight arrives at 5:00 am with an unplanned stop. Total lack of communication before boarding. We should have been given the choice to reschedule our flight instead of enduring such a long and uncomfortable flight. Additionally, poor management by JetBlue of their pilot crew's time resulted in my and other's time being hugely impacted. It's more than an inconvenience. I lost work hours and experienced extreme physical pain and discomfort. Unacceptable JetBlue! If you pay for a direct flight, you should get what you pay for. Poor planning and communication.

Aguadilla-New York
Economy

Desired solution

Refund

Annette G

Verified | Aug 15, 2024

New York-Aguadilla

Economy

Extreme heat and failure to address concern or communicate

The plane had an uneven distribution of cool air. The front of the airplane was cold and the rear was brutally hot. Response of indifference when reported to flight attendants. Flight attendants stated that it was very cold up front and they would let the pilots know of the problem. Zero communication from the crew about the concern expressed by me and others for the entire 3 hours and 57 mins flight! Poor experience overall. I am particularly disappointed in the lack of communication, display of empathy, and absence of any effort to make us more comfortable. Shame on them for the way we were treated!

New York-Aguadilla
Economy

Desired solution

Refund

Wayne C

Verified | Aug 13, 2024

Orlando-Cancun

Economy

Do Not Use the Jet Blue Credit Card

Jet Blue uses Barclay for their Jet Blue Credit Card. This is the worst and most incompetent credit card company that I have ever dealt with in my life. They took 2 months to dispute a charge that I had on my account while keeping the charge on my account the whole time. Most credit card companies will remove the charge while they are investigating the transaction, so you do not continue to incur interest charges the whole time. But not Barclay, they want you to continue paying interest on a charge that was eventually credited back to my account. It was only resolved because I continued to call every 2 weeks until I finally got a resolution. Every time I would call up, they would give me the run around. Oh, we are changing over to a new system, then it was we are working on it and will have it resolved soon. To the point that I had to ask for a supervisor the last 2 times that I called. And trust me, they were even more clueless than the people who are taking the calls. Save yourself a lot of time and frustration, do not use this card! I was putting all of my monthly charges on this card, but it is not worth it. I will now use another card and let them reap the benefits of me being a loyal customer.

Orlando-Cancun
Economy

Desired solution

Other

Csaba M

Verified | Aug 12, 2024

New York-Las Vegas

Economy

Jetblue flight cancelled w/o alternate flight.

We were traveling from JFK to Las Vegas as part of a family tour of the USA lasting nearly three weeks. We booked our tickets months in advance and checked in online as soon as possible. The airline notified us by email about 6 hours before the flight that it had canceled the flight, and a few minutes later, it had not found another suitable flight. The reason for the cancellation was not explained, we could click on the compensation claim button in the email to fill in a form, but we never received any confirmation email. It has been over 5 working days and no refund for the flight, accommodation or alternative travel has been given. We had to take a 5-hour bus ride to BWI due to the cancellation of our Jetblue flight and lost 2 days of booked accommodation. The website leads to dead ends, the online chat always tells me to try again later.

New York-Las Vegas
Economy

Loss: €2400
Desired solution

Refund