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How to Make a Complaint with Qatar Airways in the US: Contacts, Phone, and Form
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48 comments
Parveen L
Verified | Oct 27, 2026
Houston-Karachi
Economy
Unknown
I had dearted from IAH for Karachi, Pakistan. There was a change of flight on Doha Hammad airport. When I reached Karachi, one of my bag was not found. The Qatar representative told me that the bag is in Doha. I filed a claim already. My PNR number is A4UOx6.
- Houston-Karachi
- Economy
Dhafer A
Verified | Oct 22, 2026Osaka-Duesseldorf
Economy
Unknown
I originally booked my return flight from Osaka to DΓΌsseldorf nine months in advance, with a scheduled layover of 2 hours and 15 minutes in Doha. On the day of departure, 19 October 2026, I was informed that my original DohaβDΓΌsseldorf flight (QR87 on 20 October 2026) had been replaced with an alternative route via Vienna, resulting in a total delay of 9 hours and 45 minutes compared to my originally scheduled arrival time. The replacement itinerary was as follows: Flight 1: Doha (DOH) β Vienna (VIE) Flight number: QR0183 Date: 20 October 2026 Departure: 10:25 Arrival: 15:05 Flight 2: Vienna (VIE) β DΓΌsseldorf (DUS) Flight number: OS0165 Date: 20 October 2026 Departure: 16:05 Arrival: 17:40 I immediately contacted Qatar Airways customer support and requested to be reinstated on my original flight. However, I was informed that all flights were fully booked and that no alternative arrangements could be made. Upon arrival in Doha, I contacted Qatar Airways customer service again. They provided me with the attached official document confirming that they were unable to accommodate me on my originally booked flight, **QR87 on 20 October (DohaβDΓΌsseldorf)**. I was not contacted or consulted in advance regarding these changes, nor did I provide my consent to the modification of my originally confirmed itinerary. After waiting approximately 2.5 hours at Doha Airport, Qatar Airways eventually provided hotel accommodation and meal vouchers. However, this disruption caused significant inconvenience to my family and severely affected our travel plans, particularly as I was travelling with my one-year-old child. I had deliberately chosen Qatar Airways and paid a higher fare compared to alternative airlines specifically because of the convenient itinerary and relatively short layover of 2 hours and 15 minutes in Doha. This was especially important when travelling with a young child, as I wanted to minimise travel time, unnecessary connections, and the associated stress. Instead, the unexpected itinerary change, additional connection in Vienna, prolonged waiting time, and significant delay caused considerable stress, exhaustion, and discomfort for my family, particularly for my young child.- Osaka-Duesseldorf
- Economy
Joshua W
Verified | Oct 21, 2026Casablanca-Doha
Economy
Claim escalated to airline
Unknown
No boarding pass was handed to me for Casablanca- Dohar. I paid for an alternative Ticket from Casablanca to New York and train to Philadelphia, arriving 24hour late. My baggage is missing.- Casablanca-Doha
- Economy
- Claim escalated to airline
Enrique M
Verified | Oct 17, 2026Amsterdam-Doha
Economy
Unknown
Denied Boarding Following a Minor Ankle Injury at Amsterdam Schiphol Airport We arrived at Amsterdam Schiphol Airport with sufficient time to check in our luggage and complete security procedures for our flight with Qatar Airways, around 14:00h on the 16th of October 2026. Unfortunately, while going up an escalator at the airport, my wife accidentally twisted her ankle. The injury caused some mild swelling and discomfort, but she remained fully conscious, could stand, walk independently, and bear weight on her injured foot. To make her journey through the airport more comfortable, we requested a wheelchair as a precautionary measure, not because she was unable to walk or required medical assistance. However, when we approached the check-in counter, the airline's ground staff noticed the wheelchair and asked what had happened. We explained the situation completely transparently, but they immediately refused to allow her to board unless she provided a medical certificate confirming that she was fit to fly. Despite repeatedly explaining that this was a minor, recent injury and demonstrating that she could stand and walk, the staff maintained their decision. We were given no practical alternatives or assistance to resolve the situation, effectively preventing us from taking our scheduled flight. A subsequent medical examination confirmed that she had only suffered a mild ankle sprain, with no fractures or serious injuries. The doctor also confirmed that she was fit to fly, supporting our position that the injury did not justify such a drastic decision. As a direct consequence of this refusal, our entire travel itinerary was severely disrupted, including connecting flights, accommodation, and prepaid travel arrangements, resulting in substantial financial losses. We consider the airline's decision disproportionate and unjustified, particularly given that my wife was able to walk, did not require emergency medical care, and was subsequently medically cleared to travel.- Amsterdam-Doha
- Economy
Achraf E
Verified | Oct 11, 2026Jeddah-Paris
Economy
Problems at airport
Hello, flight JED-DOH got disrupted so it made me miss my connection DOH-CDG. I had to wait around 9-10 hours at DOHA to catch the next flight. I had some expenses as well at Paris due to postponment of the flight... I should be elligible to a compensation as the flight was going to European union.- Jeddah-Paris
- Economy
Abraham N
Verified | Oct 5, 2026Phoenix-Nairobi
Economy
Unknown
They denied me to board claiming that i meed e-visa for nairobi. I explained to the agent that i am burundian from the east africa and east african dont require the visa. I showed my burindian passport but she took her time verifying until flight left me. They had already checked jn my luggage and i still havent found one of my luggages.The luggage tag number is : 001037975- Phoenix-Nairobi
- Economy
Aleksandra K
Verified | Oct 3, 2026Nairobi-Manchester
Economy
Problems at airport
On 27 July 2026, I was travelling from Nairobi to Manchester on a single Qatar Airways booking. My flight QR1346 from Nairobi to Doha was delayed, causing me to miss my connecting flight to Manchester. The pilot announced that the delay was caused by a cargo-loading problem, specifically an issue with the cargo, and did not announce adverse weather as the reason. Qatar Airways subsequently provided different explanations in its written responses, referring to adverse weather, poor visibility, airport traffic restrictions and a baggage-system failure. These explanations do not appear consistent with the information communicated by the pilot. As a result, I arrived in Manchester approximately 11 hours later than planned and had to pay Β£80.30 for an Uber to get home. I have made repeated attempts to contact Qatar Airways to obtain a clear explanation and resolve my complaint, but the information provided has been inconsistent. I am seeking clarification as to the actual cause of the delay and an explanation for the discrepancies between the pilotβs announcement and Qatar Airwaysβ subsequent responses. I have exchanged approximately 9 emails with Qatar Airways, but none of them has answered my most important question: why did the pilot state that the delay was caused by a loading problem, while Customer Services claims that the weather conditions did not allow the aircraft to take off? The weather conditions that day were excellent, so I do not understand why I am being given two completely different explanations for the delay.- Nairobi-Manchester
- Economy
George M
Verified | Sep 28, 2026Nairobi-Fort Lauderdale
Economy
Unknown
LIVING WITH TYPE 2 DIABETES AND TEST SUPPLIES IN THE BAGS. HAD TO PAY EXTRA DAYS STAY WAITING FOR BAGS. TO AN FLOW TO THE AIRPORT. MOST OF PAYMENTS WERE CASH AND HELP FROM GOOD PEOPLE IN AMERICA. We received bags on 26 /09 /2026 . No cash allowance. Last see bags in ATL airport on transfer to JETBLUE. no excess. file PIR in FLL airport Missing bags at FLL airport- Nairobi-Fort Lauderdale
- Economy
Arhaan S
Verified | Sep 8, 2026Bangalore-London
Economy
Claim escalated to airline
Unknown
On approaching the check in counter at Bangalore Airport, we were informed that due to some glitch in the system, we cannot board the flight and we were offered next day flight.- Bangalore-London
- Economy
- Claim escalated to airline
Haseeb S
Verified | Sep 6, 2026Bangalore-London
Economy
Claim escalated to airline
Unknown
On 30 August, around 1:30am, I approached the counter with three other members of my family at the Kempegowda Internation Airport for boarding QR573 but we were informed that there is some glitch in the system and they are working hard to put us on a different flight. Finally we were offered BA130 the next day ie 31 August. My family of 3, consisting of my wife and two sons travelled to Bangalore on July 9 and I joined them on 31 July. We planned to return on 30 August together. Hence we have different booking reference.- Bangalore-London
- Economy
- Claim escalated to airline
Alex P
Verified | Sep 1, 2026Barcelona-Colombo
Economy
Strike
This is what I wrote to the airline (and what happened): Dear Qatar Airways Customer Relations Team, I am submitting a claim for compensation under Regulation (EC) No 261/2004 in relation to booking reference 7BNBCZ. My original confirmed itinerary was: QR146 from Barcelona (BCN) to Doha (DOH), scheduled to depart on 14 August 2026 at 16:35 and arrive at 23:50. QR664 from Doha (DOH) to Colombo (CMB), scheduled to depart on 15 August 2026 at 01:35 and arrive in Colombo at 09:00. According to the official Qatar Airways flight information certificate, flight QR146 arrived in Doha at 01:01. As a result, I missed my confirmed onward connection to Colombo. I was rebooked on a later flight departing Doha at 09:25 and ultimately arrived in Colombo at 16:50 on 15 August 2026. Therefore, I arrived at my final destination 7 hours and 50 minutes later than scheduled. The journey originated in Barcelona, Spain, within the European Union, and both flights were part of a single booking. The total journey exceeded 3,500 km and the delay at final destination exceeded four hours. I therefore request payment of EUR 600 compensation under Article 7 of Regulation (EC) No 261/2004. Qatar Airways provided accommodation and meal vouchers during the disruption, and I am not claiming any additional expenses. This claim concerns only the statutory compensation for the delay to my final destination. Please confirm the processing of my claim and advise on the payment procedure. I attach my booking confirmation, the Qatar Airways flight information certificate for QR146, and the rebooking confirmation/boarding pass for the replacement flight where available. Yours faithfully, Alex Puig Sevillano Booking reference: 7BNBCZ E-ticket number: 157-2138762027 Email: alexpuigsv@gmail.com Telephone: +34 611 410 116- Barcelona-Colombo
- Economy
Wajihah Y
Verified | Jul 12, 2026Manchester-Madinah
Economy
Successful claim
I am writing to make a formal complaint regarding my recent journey from Manchester to Madinah via Doha. My friend and I were travelling together from Manchester to Madinah via Doha. Our flight from Manchester to Doha was delayed by approximately 30 minutes, meaning we arrived in Doha at 12:10 a.m. Our original connecting flight to Madinah was scheduled to depart at 1:00 a.m., leaving around 50 minutes to make the connection. When we arrived at the transfer desk, Qatar Airways staff informed us that there was not enough time to make the connection and that the flight had already departed. This was untrue. The flight had not yet departed, yet we were denied the opportunity to board and were instead rebooked onto the 7:40 a.m. flight to Madinah. What made the experience even more disappointing was the complete lack of assistance we received. We were given no meaningful help, no clear explanation, and despite being forced to remain at Doha Airport for approximately seven additional hours because of Qatar Airwaysβ decision, we were not provided with meal vouchers, refreshments, or any other form of care. As two young women travelling alone during the early hours of the morning, we found this situation particularly distressing. We were left stranded in the airport overnight without any support from Qatar Airways. This was unacceptable and fell far below the level of customer care that passengers should reasonably expect from a world-class airline. I would appreciate a full explanation as to: * Why we were denied boarding for our original Doha to Madinah flight despite it not having departed. * Why we were informed that the flight had already left when this was not the case. * Why no assistance, meal vouchers, or refreshments were provided during our extended wait. * What compensation Qatar Airways intends to offer for the inconvenience, distress, and poor handling of this situation. I trusted Qatar Airways to provide a safe and professional travel experience. Unfortunately, this experience did not meet those expectations, and I hope you will investigate this matter thoroughly and provide an appropriate resolution. Yours faithfully,
- Manchester-Madinah
- Economy
- Successful claim
Cynthia H
Verified | May 11, 2026Colombo-Seattle
Economy
Claim escalated to airline
No reason given
I was in Sri Lanka on a work trip when the conflict in Iran started. QA cancelled our flights without any contact whatsoever. There was NO contact information on their website, just a flight disruption notice. It pointed you to their Twitter feed-- which contained only a notice about fraudulent accounts (file attached). I emailed a support address that I found in a previous email and got a response that the address was no longer in service. By day 2 or 3 I still had not been contacted. It was apparent the airline was abandoning their legal responsibility to provide rebooking assistance. The cost for flights back to Seattle was increasing daily, difficult to find, and rapidly disappearing. QA's office in Columbo did not answer the phone. I was only able to find a way to get a refund on the QA website through a Reddit thread, filled with similarly stranded travelers, also unable to contact the airline. I contacted my husband back at home, to rebook a flight for me, as phone and internet service were not very good where I was. At significant personal cost, he was able to rebook my ticket-- on a QA partner airline. I have have emailed the airline 3 times (see files attached) and filed a DOT complaint, but have been refused any reimbursement. There were two other Americans in the group I was with, and they had booked similar flights through Doha with American Airlines. AA contacted them the first day of said conflict and were rebooked on alternate routing at no additional charge.- Colombo-Seattle
- Economy
- Claim escalated to airline
Claire L
Verified | May 5, 2026Cape Town-Dublin
Economy
Problems at airport
Your Email has been received (case reference: ββCAS-756494-V9X2N4β) CRM:0830000726497 Re: Your Email has been received (case reference: ββCAS-767426-S9J8J1β) CRM:0830000736557 Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, I am following up on my reimbursement claim for the cancelled flights on 02 and 07 March 2026 (case CASβ756494βV9X2N4). As this matter remains unresolved, I would like a supervisor or manager to contact me directly to progress the reimbursement of my outβofβpocket expenses under EU Regulation 261/2004 (Duty of Care). Please note that if this issue is not resolved, I will be escalating the matter to the relevant aviation authorities next week. I would appreciate confirmation of escalation and next steps. Kind regards, Claire Loe +353 83 029 8572 From: Claire Van Der Heever Sent: Tuesday, April 7, 2026 12:26 PM To: Claire Van Der Heever ; Qatar Airways Customer Care Subject: Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, I am writing to follow up on my previous correspondence regarding the reimbursement of all outβofβpocket expenses incurred as a result of the cancelled flights on 02 and 07 March 2026. As outlined below and under EU Regulation 261/2004 (Duty of Care), I am seeking reimbursement for costs I was required to cover personally, as I was instructed not to travel to the airport and therefore could not access the assistance normally provided. Could the appropriate department please contact me to progress the reimbursement of these expenses? I have already submitted supporting documentation and am happy to reβprovide anything further if required. I would appreciate confirmation of the next steps and timelines for resolution. Kind regards, Claire Van Der Heever From: Claire Van Der Heever Sent: Tuesday, March 31, 2026 3:18 PM To: Qatar Airways Customer Care Subject: Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, Thank you for your response and for acknowledging the disruptions I experienced on 02 March 2026 and 07 March 2026, as well as the subsequent rebooking on 14 March 2026. While I appreciate your review of my feedback, your message did not address the core purpose of my correspondence β the reimbursement of outβofβpocket expenses and compensation for the repeated lastβminute cancellations that left me without support. To reiterate, I incurred unavoidable costs due to the cancellations and the instruction not to travel to the airport, which prevented me from accessing airline assistance normally available in these situations. These costs include: Accommodation Meals Transport Additional baggage fees on the rebooked airline Legal Duty of Care (EU Regulation 261/2004) As my flights were scheduled to depart from the EU, they fall under EU Regulation 261/2004. Under this regulation, airlines are legally required to provide meals, refreshments, hotel accommodation, transport between the airport and hotel, and communication facilities during cancellations or long delays. Because I was instructed not to travel to the airport, I was unable to access this legally required support and therefore had to cover all associated expenses myself. In light of the above, I kindly request clarification on how Qatar Airways intends to proceed with: Reimbursement of all outβofβpocket expenses incurred, and I have already provided full details and documentation but am happy to reβsubmit anything required to progress the claim. Thank you for reviewing this matter again. I would appreciate an update on the next steps and anticipated timelines for resolution. Kind regards, Claire From: Qatar Airways Customer Care Sent: Tuesday, March 31, 2026 1:03 PM To: Claire Loe Subject: CAS-756494-V9X2N4 CRM:0844000104202 Dear Customer, Thank you for sharing your detailed feedback regarding the cancellations of your flights on 02 March 2026 and 07 March 2026, as well as the subsequent rebooking on KLM flight KL598 on 14 March 2026. We understand the challenges you faced, including the instructions not to travel to the airport and the impact this had on accessing assistance, along with the additional expenses incurred for accommodation, meals, transport, and baggage fees. We appreciate you bringing these matters to our attention. Please be assured that passenger safety and well-being remain our highest priorities, and we strive to manage disruptions with care and consideration. We recognize the inconvenience caused by such changes and the complexities that arise when travel plans are affected. Your feedback regarding the service experience and the issues encountered will be reviewed with the relevant teams to help maintain and improve the quality of service we provide to our customers. Thank you for taking the time to share your experience. Qatar Airways looks forward to welcoming you on board again in the near future under more pleasant circumstances. Kind Regards, Qatar Airways Customer Care. Qatar Airways - Going Places Together OW LOGO Disclaimer:- This message (including attachments) is intended solely for the addressee named above. It may be confidential, privileged, subject to copyright, trade secret, or other legal rules and may not be forwarded without the author's permission. If you are not the addressee you must not read, copy or disseminate this message. If you have received it in error please notify the sender immediately and delete the message from all storage devices. Any opinions expressed in this message do not necessarily represent the official positions of Qatar Airways. Any agreements (including any warranties, representations, or offers) concluded with Qatar Airways by using electronic correspondence shall only come into existence if an authorized representative of Qatar Airways has explicitly approved such contract formation. To the fullest extent permissible by law, Qatar Airways disclaim all liability for loss or damage to person or property arising from this message being infected by computer virus or other contamination.- Cape Town-Dublin
- Economy
Hendrik V
Verified | May 5, 2026Cape Town-Dublin
Economy
No reason given
case reference: ββCAS-756494-V9X2N4β) CRM:0830000726497 case reference: ββCAS-767426-S9J8J1β) CRM:0830000736557 Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, I am following up on my reimbursement claim for the cancelled flights on 02 and 07 March 2026 (case CASβ756494βV9X2N4). As this matter remains unresolved, I would like a supervisor or manager to contact me directly to progress the reimbursement of my outβofβpocket expenses under EU Regulation 261/2004 (Duty of Care). Please note that if this issue is not resolved, I will be escalating the matter to the relevant aviation authorities next week. I would appreciate confirmation of escalation and next steps. Kind regards, Claire Loe +353 83 029 8572 From: Claire Van Der Heever Sent: Tuesday, April 7, 2026 12:26 PM To: Claire Van Der Heever ; Qatar Airways Customer Care Subject: Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, I am writing to follow up on my previous correspondence regarding the reimbursement of all outβofβpocket expenses incurred as a result of the cancelled flights on 02 and 07 March 2026. As outlined below and under EU Regulation 261/2004 (Duty of Care), I am seeking reimbursement for costs I was required to cover personally, as I was instructed not to travel to the airport and therefore could not access the assistance normally provided. Could the appropriate department please contact me to progress the reimbursement of these expenses? I have already submitted supporting documentation and am happy to reβprovide anything further if required. I would appreciate confirmation of the next steps and timelines for resolution. Kind regards, Claire Van Der Heever From: Claire Van Der Heever Sent: Tuesday, March 31, 2026 3:18 PM To: Qatar Airways Customer Care Subject: Re: CAS-756494-V9X2N4 CRM:0844000104202 Dear Qatar Airways Customer Care Team, Thank you for your response and for acknowledging the disruptions I experienced on 02 March 2026 and 07 March 2026, as well as the subsequent rebooking on 14 March 2026. While I appreciate your review of my feedback, your message did not address the core purpose of my correspondence β the reimbursement of outβofβpocket expenses and compensation for the repeated lastβminute cancellations that left me without support. To reiterate, I incurred unavoidable costs due to the cancellations and the instruction not to travel to the airport, which prevented me from accessing airline assistance normally available in these situations. These costs include: Accommodation Meals Transport Additional baggage fees on the rebooked airline Legal Duty of Care (EU Regulation 261/2004) As my flights were scheduled to depart from the EU, they fall under EU Regulation 261/2004. Under this regulation, airlines are legally required to provide meals, refreshments, hotel accommodation, transport between the airport and hotel, and communication facilities during cancellations or long delays. Because I was instructed not to travel to the airport, I was unable to access this legally required support and therefore had to cover all associated expenses myself. In light of the above, I kindly request clarification on how Qatar Airways intends to proceed with: Reimbursement of all outβofβpocket expenses incurred, and I have already provided full details and documentation but am happy to reβsubmit anything required to progress the claim. Thank you for reviewing this matter again. I would appreciate an update on the next steps and anticipated timelines for resolution. Kind regards, Claire From: Qatar Airways Customer Care Sent: Tuesday, March 31, 2026 1:03 PM To: Claire Loe Subject: CAS-756494-V9X2N4 CRM:0844000104202 Dear Customer, Thank you for sharing your detailed feedback regarding the cancellations of your flights on 02 March 2026 and 07 March 2026, as well as the subsequent rebooking on KLM flight KL598 on 14 March 2026. We understand the challenges you faced, including the instructions not to travel to the airport and the impact this had on accessing assistance, along with the additional expenses incurred for accommodation, meals, transport, and baggage fees. We appreciate you bringing these matters to our attention. Please be assured that passenger safety and well-being remain our highest priorities, and we strive to manage disruptions with care and consideration. We recognize the inconvenience caused by such changes and the complexities that arise when travel plans are affected. Your feedback regarding the service experience and the issues encountered will be reviewed with the relevant teams to help maintain and improve the quality of service we provide to our customers. Thank you for taking the time to share your experience. Qatar Airways looks forward to welcoming you on board again in the near future under more pleasant circumstances. Kind Regards, Qatar Airways Customer Care. Qatar Airways - Going Places Together OW LOGO Disclaimer:- This message (including attachments) is intended solely for the addressee named above. It may be confidential, privileged, subject to copyright, trade secret, or other legal rules and may not be forwarded without the author's permission. If you are not the addressee you must not read, copy or disseminate this message. If you have received it in error please notify the sender immediately and delete the message from all storage devices. Any opinions expressed in this message do not necessarily represent the official positions of Qatar Airways. Any agreements (including any warranties, representations, or offers) concluded with Qatar Airways by using electronic correspondence shall only come into existence if an authorized representative of Qatar Airways has explicitly approved such contract formation. To the fullest extent permissible by law, Qatar Airways disclaim all liability for loss or damage to person or property arising from this message being infected by computer virus or other contamination.- Cape Town-Dublin
- Economy
Jonathan D
Verified | Feb 22, 2026Washington-Cape Town
Economy
I held a confirmed reservation on Qatar Airways booking 837W8L, ticket 157 2132772992, traveling Washington Dulles (IAD) to Cape Town (CPT) via Doha (DOH) on February 8-9, 2026. My first flight QR710 arrived in Doha and I proceeded to the gate for my connecting flight QR1371, departing 08:40 to Cape Town. I arrived at the gate while boarding was still active. I was informed my reservation had been changed without my knowledge or consent. I was told my checked baggage could not be transferred in time. I was involuntarily denied boarding and rebooked onto a flight departing approximately 17 hours later. I was not offered any denied boarding compensation at the airport. My one-way fare was USD 506.00 (total ticket cost USD 793.70).
- Washington-Cape Town
- Economy
Raymond M
Verified | Feb 11, 2026London-Doha
Economy
Failed passenger assistance
Subject: Formal Complaint and Request for Compensation β Missed Connection Due to Failure of Passenger Assistance (25 January 2026) Dear Qatar Airways Customer Relations, I am writing to raise a formal complaint regarding the failure of the passenger assistance service during my recent journey on 25 January 2026, which directly caused my wife and me to miss our confirmed connecting flight. My itinerary was: BA7004 β London to Doha BA2356 β Doha to MalΓ© I had preβarranged passenger assistance due to severe mobility limitations, as I am currently awaiting two knee replacements. This assistance was essential for me to safely and promptly transfer between flights. However, upon arrival in Doha, the assistance team did not escort me from the aircraft until 00:45, despite my connecting flight departing at 01:10. As a direct result of this delayβwhich was entirely outside my controlβthe gate was closed by the time we arrived, and my wife and I missed the connection. Qatar Airways rebooked us on the next flight approximately seven hours later, causing us to lose a full day of our holiday due to exhaustion and the impact of the overnight delay. The incident also caused significant distress and undermined our confidence in the reliability of assistance on our return journey. Legal Rights and Obligations Under international aviation consumer protection standards, including those applied by many major carriers operating connecting flights, airlines have clear obligations when a passenger misses a connection due to the airlineβs own operational failings. This includes failings in providing booked special assistance. Because the missed connection resulted from Qatar Airwaysβ failure to provide the preβarranged assistance in a timely manner, we are entitled to: Compensation for delays resulting from operational failings, Reimbursement for consequential losses, such as the loss of a full day of our holiday, and Assurance that reasonable accommodations for passengers with reduced mobility will be upheld as required by airline dutyβofβcare standards. The delay was not caused by weather, security, or extraordinary circumstances. It was caused by a failure in a service Qatar Airways was obligated to provide and that I relied upon due to a medical condition. Requested Resolution I request: A formal investigation and written explanation of why the assistance team failed to meet the required standard. Appropriate compensation for the sevenβhour delay, the loss of a full day of our holiday, and the distress caused. Confirmation of corrective actions to ensure the reliability of assistance services for passengers with reduced mobility. I look forward to your response within a reasonable timeframe. Kind regards, Raymond McMahon (On behalf of myself and my wife, Elisa)Overall
Failed passenger assistance
- London-Doha
- Economy
Lu C
Verified | Feb 9, 2026Beijing-New York
Economy
Claim escalated to airline
The 2 bags were checked clearly all the way directed to JFK at the departure airport. I DID NOT have to re-check my bags at transfer. I have AirTags in them all along. Arriving at JFK on January 24-2026 withOUT my bags there, I filed PIR complaint immediately at the JFK on the day of arrival. Yet the Qatar airways local staff pressed us to leave and did not even give us reference number on site. I finally got the reference number after calling the JFK Qatar Airways customer service 718 number several days afterwards. Qatar Airways did not offer any material help or remedies to passengers on the day of arrival with delayed bags or during the time of waiting. The incident severely delayed my other travel and work plans, which stranded me in NYC to wait for the delayed 2 bags which contain important key access to my spaces and other related personal items. It caused unexpected expenses of hotel, short-term rental bookings as shown in submitted invoices, and then a scheduled lock-cut fee later when the bags were still NOT delivered to me in NYC almost 12 days later. JFK Qatar Airwaysβ local delivery contractor UGA was irresponsible and would not communicate with me unless I called them several times to follow up. Their 718 phone lines are always busy as no one is picking up and voicemail is always full. Speaking to a real person is like winning a lottery after calling numerous times during office hours. They did not let me know or promptly schedule to deliver my bags even when they already got them (seen via AirTags) in JFK until I called JFK and delivery contractor UGA several times and pressed for delivery. When they delivered my bags to me, I found one of my bags ( a hard shell 30βinch suitcase) was severely damaged, there is an 8-inch long deep see-through crack on and through one of the top corners. This is a Paris limited edition luggage suitcase, I have used it only twice with the plastic film still on. At first the Qatar airways staff and delivery customer service tried to deny their possession of my 2 bags until I told them each bag had AirTags in and can broadcast real-time location. The customer service in Doha and in JFK both had been extremely irresponsible, unprofessional and disappointing. If not for all the paper+digital documentations/tracking I had kept, I would have never got back my bags, 12 days later!! I am extremely disappointed by Qatar Airways.
- Beijing-New York
- Economy
- Claim escalated to airline
Zakaria Ahmed Y
Verified | Feb 2, 2026Colombo-Las Vegas
Economy
Our baggage was delayed upon arrival in Las Vegas on January 22 after our American Airlines flight from Dallas. A total of four checked bags did not arrive with us and were delivered later. Due to the delay, we were required to purchase essential items including clothing and personal necessities while waiting for our luggage. This caused unexpected expenses at the start of our trip.
- Colombo-Las Vegas
- Economy
Anonymous member
Verified | Jan 27, 2026New York-Doha
Economy
Terrible baggage check in experience
Checking bags 1/27/2026 at 8:45am at jfk. No order to lines. Many people cutting the lines with a lot of luggage. I was cut 3 times and when I complained the agent just shrugged it off. I have never seen an airline allow this behaviorOverall
- Checking in
- New York-Doha
- Economy
- Loss: β¬100
- Desired solution
Sai Naveena G
Verified | Jan 18, 2026Hyderabad-San Francisco
Economy
Due to missed language we do not have anything with us other than our docs with us even the medicines, sweaters, clothes and shoe nothing we have and we have moved Newly to USA which was very difficult for us to survive as newbees with no lagguage.
- Hyderabad-San Francisco
- Economy
Kudakwashe B
Verified | Jan 17, 2026Doha-Miami
Economy
My baggage was delayed, which caused inconvenience as some of my medication was in there as well I missed my shuttle to the hotel as I was awaiting the line to report for lost baggage.
- Doha-Miami
- Economy
Shobana S
Verified | Jan 15, 2026Colombo-San Francisco
Economy
Delayed by over 24 hours because I was bumped off my connection. Missed a concert I had paid $400 for tickets, and now will never be able to see because he is from Australia. airline covered cost of 2 meals and a shared hotel room
- Colombo-San Francisco
- Economy
Mareeni S
Verified | Jan 15, 2026Colombo-San Francisco
Economy
I was denied boarding, then placed on a flight the next day which resulted in considerable cost to me. I was also placed just behind the bulkhead in uncomfortable middle seats. I arrived 24 hours later than scheduled. The airline provided a single hotel room for the two of us and a meal allowance that covered 2 meals for the 24 hour period. I contracted food poisoning and had to travel sick. Shobana missed a concert that she had paid $400 for tickets, and I missed a day of work (I am a surgeon and this cost me $3000 directlly and more indirectly) In addition when I booked these seats I paid a premium to travel on that day --the following day would have been much less money. Then my bags were lost. When they were returned to me 4 days later one was irreparably damaged. It was not damaged prior despite what the email says. It was in mint condition having only ever taken one other flight.
- Colombo-San Francisco
- Economy
Jaypee T
Verified | Jan 10, 2026Manila-San Juan
Economy
My flight is Nov. 18-19, 2025 from Manila to San Juan Puerto Rico, I suffred a very hard problem and cried in that moment due to mishandled luggage all my important belongings are there. I spend additional expenses to stay in hotel, foods and transportations to return back at twice in the airport and also I need to buy basic cloths and toiletries. That happens it is giving me hard time and diffuculties on that situations even my meal get pass over and over for waiting and looking for my luggage. In this circumtances, Im getting stressed and depressed on this matter can affect of my mental health in a month before i recieved my luggage The items contains in my baggage worth value in U.S DOLLARS; Large luggage (Gray) - 300 USD Large luggage (Blue) - 300 USD Fossil watch: 560 USD Cloths: 397 USD Shoes: 268 USD Hair Clippers and accesories: 135 USD Others: 128 USD (Food snacks and etc..) I hope it will not happen to all travellers.
- Manila-San Juan
- Economy
Augustin J
Verified | Jan 10, 2026Madras-Portland
Economy
All seven checked bags for four passengers were delayed upon arrival in Portland on the BostonβPDX connection, despite timely customs/immigration clearance and luggage transfer at the transfer desk in Boston by the family of 4 passengers. Due to this delay, essential purchases became necessary so that two adults could attend previously scheduled professional work meetings, and two high-school students could participate in pre-scheduled academic competitions (Speech & Debate and Science Olympiad), followed by an Indian classical dance performance requiring professional makeup and costume rentals (paid in cash, so rental receipts are unavailable). The attached receipts reflect only essential replacement clothing and basic grooming items required during the baggage delay period. No luxury or non-essential items were purchased. The total amount requested is $2,135.32, which represents reasonable out-of-pocket expenses for four passengers and is within the limits established under the Montreal Convention. Additionally, the baggage delay caused significant inconvenience and stress : it disrupted the adultsβ professional routines, prevented the students from accessing essential school materials, and required substantial time spent on airline calls and urgent shopping for professional and competition-related items. Given these circumstances, I respectfully request additional compensation as per Alaska Airlinesβ policies.
- Madras-Portland
- Economy
Bilal R
Verified | Dec 7, 2025Srinagar-Madras
Economy
Claim escalated to airline
My mishandled baggage contained all of my essential winter clothing, including sweaters, sweatshirts, two jackets worth approximately $400, thermal wear, shirts, pants, and trousers. These were my only winter clothes for this trip. Due to the mishandling of my bag, I have been left without necessary clothing in cold weather and have been forced to make urgent, unplanned purchases for basic needs. This has caused significant financial loss, inconvenience, and distress. I am requesting urgent resolution and full compensation for the mishandling of my luggage.
- Srinagar-Madras
- Economy
- Claim escalated to airline
Mathew S
Verified | Nov 3, 2025Manchester-Auckland
Economy
Terrible customer service and lack response to my online claim
My carbon fibre handle bars for my racing bicycle were broken on return to Manchester while racing in Taupo at the World Ironman 70.3 Championships which is supported/sponsored by Qatar Airways. I submitted my claim on 30th December 2024 and have called numerous times and sent all the documents requested including most recently again in September 2025 but Qatar Airways do not respond. I would like a response to the claim but customer service is limited and my online claim is no longer visible but I do have screen shots as evidence and a record of every call.Overall
- lack of interest in following up my claim for a damaged bicycle
all aspects of the flight and onboard staff
- Manchester-Auckland
- Economy
- Loss: β¬400
- Desired solution
Teboho M
Verified | Nov 2, 2025Philadelphia-Jacksonville
Economy
No reason given
I work for cruise ship and i was supposed to join my cruise ship on the 31st of October but got left behind due to this delay.- Philadelphia-Jacksonville
- Economy
Jeffrey S
Verified | Oct 30, 2025Manila-Alesund
Economy
I was told that my luggage was found in Oslo airport, my ship was on a way to Riga for dry dock. The baggage was rushed to Oslo on August 15th and tagged for transfer to Riga on August 16th with flights SK1327 and BT152. It was initially sent from Γ
lesund to Oslo. They cannot guarantee it was successfully forwarded from Oslo to Riga. Riga airport confirming that they do not have the baggage. It is a small airport, and they have checked thoroughly, but the baggage is not there. Probably still in Oslo airport. to day is now 30th of October 2025 The luggage is still not received, Now it is 75 days since I arrived Norway, I consider my luggage as lost.
- Manila-Alesund
- Economy
Inga P
Verified | Oct 28, 2025Yerevan-Kona
Economy
Technical problems
Flight from Seattle to Kona was cancelled after hours of waiting. Airline tried to provide hotel accommodation but the waiting time was too long. So I had to take care my own hotel accomodation.- Yerevan-Kona
- Economy
Alexander B
Verified | Sep 28, 2025London-Bangkok
Economy
Successful claim
No reason given
Arrived late into Doha and was told I was unable to board flight QR 836. I was placed on flight QR 828 instead.- London-Bangkok
- Economy
- Successful claim
Luis G
Verified | Aug 4, 2025Malaga-Abha
Economy
Successful claim
Problems at airport
I should have arrived to Abha at 8:00 am on Sunday 3rd August to go to work, and I arrived at 3:00 am on Monday 4th August, with a delay of 19 hours and losing 1 day of work that will be considered as vacation, and in particular, as 3 days of vacation, because it is considered Friday, Saturday and Sunday as per the company where I work at (calendar days). Qatar airways had problems to make an alternative reservation in the last flight (Jeddah Abha), as all flight between Jeddah or Riyadh and Abha were fully booked in Economy, but they didn't give me the option for business, other company like Flynas or Flyadeal, or even an alternative airport like Jizan. Only Saudia was the option. Qatar Airways took care of a hotel, but I arrived to the hotel at 5:15 am (more than 4 hours after the arrival from Malaga) and I had to leave it a 3 pm on 3rd August (almost four hours before the plane took off). I don't find in Qatar airways web page any way to present this type of complaint. As per Qatar Airways pilot, the delayed was due to a problem with the loading of the luggage, becuase it had to be done manually due to a system error.- Malaga-Abha
- Economy
- Successful claim
Diana L
Verified | May 21, 2025Economy
Would Not let me board
Dear Qatar Airways Customer Service, I hope this message finds you well. I am writing to formally request compensation for an extremely frustrating and stressful experience I had while attempting to board flight QR 702 on April 23, 2025, from JFK Airport in New York. On that evening, I arrived at the gate well in advance for my scheduled flight. However, the situation quickly escalated when I was forced to wait in line for over an hour and a half while the ground staff member was engaged in a personal phone call, rather than assisting passengers. Despite repeated requests for an update, I was continuously told to wait. When it was nearly 8:45 PM, I inquired directly, expressing concern that I might miss my flight, and was told that my flight had already departed. However, I overheard the overhead announcement stating that my flight was still "now boarding." Despite having TSA PreCheck and no checked luggage, I was not allowed to proceed through security to board my flight. This experience not only caused significant distress, but it also resulted in my missing the flight due to the poor handling of the situation by the Qatar Airways staff. In addition, i had to pay for another flight, in which delayed my plans for my final destination. As a loyal customer, I am deeply disappointed by the lack of support and communication. Given the circumstances, I respectfully request compensation for: The cost of the missed flight, including any potential rebooking or additional travel expenses I incurred as a result. Compensation for the inconvenience, as the mishandling of this situation was completely avoidable and caused undue stress and disruption to my travel plans. Please let me know how I can proceed with this claim or if you need any additional information from my end. I am looking forward to your prompt resolution of this matter. Thank you for your time and understanding. Best, Diana Llenas Confirmation# 3Q7F3Y Phone number (201)362-1137- Economy
- Loss: β¬2500
- Desired solution
Jason H
Verified | Apr 10, 2025Economy
My bag was left at Heathrow
My bag was left at Heathrow on the 23rd of March and I did not receive it till 4 days later.Ive contacted Qatar Airlines numerous times with a reply. When I arrived at my final destination I had to purchase clothes and toiletries.
- Economy
- Loss: β¬150
- Desired solution
Hadeer A
Verified | Feb 15, 2025Economy
Missing stuff from Qatar to Al najaf
In Qatar, the border was so mean she didnβt let me take my carry-on with me to the plane with two kids and one of my daughters has a mental problem I forgot that I had my jewelry ( gold ) in the bag when I arrived home I could not find it in the bag this is not my first flight with Qatar Airways and I love to fly with them and I don't have any problem before I'm so upset this time- Economy
- Loss: β¬1500000
- Desired solution
Other
Jignesh S
Verified | Feb 13, 2025Economy
Flight Engine malfunction which caused emergency landing.
Departed from Chicago ORD at 7:00 pm, and within 2 hours we did emergency landing in Montreal Canada at 9:30 pm. We were not assigned the hotel and the meal until 3:00 am. Once we spend the night in the hotel we were rebooked with British Airways and Air India. Our flight were booked from Montrel to London, London to New Delhi and New Delhi to Ahemdabad. this was so much painstaking. Due to multiple loading and unloading of bags caused damage on the bags which resulted in the bag purchases. We lost wheels on 3 bags which were useless.- Economy
- Loss: β¬800
Sunil P
Verified | Jan 27, 2025Economy
Baggage missed
When we landed Philadelphia airport, out of our 8 baggages 2 baggages were missing. We got it back within 2 days but we struggled a lot. We already registered a complaint with American Airlies on 27/1/25 via respons to their Emai - Response & Recomentations
- Economy
- Loss: β¬5000
- Desired solution
Infant S
Verified | Jan 12, 2025Economy
Luggage was missing by miami airport
Colombu to doha Qatar flight was delayed. My final destination was new airlines.The luggage was claimed in miami. But the luggage was not there. I complaint the Qatar staff, they are not responding that complaint. They are told me, you will claim your luggage in new airlines. Could you please consider my complaint and let me know- Economy
- Loss: β¬2000
- Desired solution
Other
A J
Verified | Nov 21, 2024Washington-Hyderabad
Economy
Pet travel guidance is not consistent between IAD and India
I am writing to express my utter disappointment and anger regarding the distressing and unprofessional treatment I endured during my recent travels with Qatar Airways involving my pet. The repeated failures of your team caused immense financial, professional, and emotional harm. Despite diligently following all pet travel guidelines provided by Qatar Airways, I faced unwarranted obstacles, miscommunication, and outright negligence from your ground staff, particularly at Hyderabad (HYD) airport. This behavior not only violated basic customer service standards but also created undue financial and professional damage.- Washington-Hyderabad
- Economy
- Loss: β¬10000
- Desired solution
Apology / Voucher
David M
Verified | Nov 18, 2024Ndola-San Francisco
Economy
I was forced to leave a luggage with the relative at Ndola
David Mulenga Confirmation Number: UKFVRR I had arrived at the airport with two luggages for a checking in. At Ndola, when I started the check-in process at the Counter, I was advised that the two luggage pieces I had exceeded the 23kg allowable weight limit and should repack to three. I complied with the advice and had created a third luggage and had all three of them below the 23kg limit. The lady at the counter created the three separate luggage labels. I was then advised to pay an extra $200 for the third one and was directed to another office for payment. I presented a Credit Card for payment of the extra luggage. This so called manager, started yelling back to me that the captain of the plane is pressuring her not to accept any more luggage payments. I could not understand this!! She then ordered that the third luggage removed as it will not be allowed in the Plane by Airlink Captain. Would you please help resolving this matter. I have attached the copy of luggage receipts. Thanks. David Mulenga- Ndola-San Francisco
- Economy
Merry S
Verified | Nov 15, 2024Nagpur-Phoenix
Economy
Employee are disrespectful behaviour
Grievance Against Ground Staff at Nagpur Airport Countrr no.12 SArang Dear Qatar Airways Customer Service, I am writing to formally express my grievance regarding an unfortunate experience I had with one of your ground staff members, Sarang, at counter no. 12 in Nagpur Airport on 29th of Oct 2024 . Despite having requested wheelchair assistance at the time of booking, Sarang denied me this service. I was made to stand near the counter for nearly an hour, which was extremely challenging given my condition. Additionally, he refused to allow me to carry my necessary medications in my handbag, despite showing him the prescription as requested. His demeanor was unhelpful and dismissive, which added to my distress. I told him I am going to launch complaint against you he said do you want my name , by showing his ID proof he said my name is SARANG , go ahead and do whatever you want to do . Secondly I had half kg excess luggage in my hand luggage as it was my medicine, my knee supports and my medical documents , he forced me to pay 75 $ USD for that 500 gm excess luggage. As a 50 year-old woman with a knee joint severe grade -4 issues .I was feeling increasingly dizzy and nearly fainted during this ordeal. After requesting to have my blood pressure checked, the readings were alarmingly high at 191/114. This experience has left me deeply unsettled and frustrated. I have traveled with Qatar Airways multiple times, and this is not the first instance of poor service. I kindly request that you investigate this matter and take appropriate action to ensure that such incidents do not occur in the future. The Nagpur Airportβs staff is spooking the Name and fame of Qatar airways by their disrespectful attitude towards the passengers and unprofessional management. Kindly take my complaint as a serious matter . Thank you for your attention to this serious issue. I look forward to your prompt response.
- Nagpur-Phoenix
- Economy
Bilal Ahmed K
Verified | Sep 23, 2024Manchester-Lahore
Economy
flight issue
Dear whom ever this may concerns i had the most disturbing experience with Qatar airlines this time my seat was wet through my food table had vomit on the table it self when asked to move seats unfortunately their was no room as the flight was fully booked then whilst on board i was told to purchase another seat in buisness- Manchester-Lahore
- Economy
- Loss: β¬1400
Bilal Ahmed K
Verified | Sep 23, 2024Manchester-Lahore
Economy
flight issue
Dear whom ever this may concerns i had the most disturbing experience with Qatar airlines this time my seat was wet through my food table had vomit on the table it self when asked to move seats unfortunately their was no room as the flight was fully booked then whilst on board i was told to purchase another seat in buisness which i was willing to do my father has had also had this kind of exprience i had to stand up for 5 hours of my journey due to no seats being available i am appauled by this service it was really hard for me to understand what was happening in the first place but for me to stand for 5 hours due to a seat being wet through i could not eat my meal sitting down i ate the meal by placing the tray on exit door whilst eating not the end of the crucial day we exprienced hight turblance which also caused me to place my self back onto a seat wet through whilst trying to reurn to my seat i was shook side to side causing my elbows to hit the toilet doors whilst returning to my seat within that time frame a air hostess was thrown from the middle isle via turblance causing your own staff member to be hurt appauling i would not like to annouce this Pubicly but would like some kind of reply from management.- Manchester-Lahore
- Economy
- Loss: β¬1400
- Desired solution
Other
Bilal Ahmed K
Verified | Sep 23, 2024Manchester-Lahore
Economy
flight issue
Dear whom ever this may concerns i had the most disturbing experience with Qatar airlines this time my seat was wet through my food table had vomit on the table it self when asked to move seats unfortunately their was no room as the flight was fully booked then whilst on board i was told to purchase another seat in buisness which i was willing to do my father has had also had this kind of exprience i had to stand up for 5 hours of my journey due to no seats being available i am appauled by this service it was really hard for me to understand what was happening in the first place but for me to stand for 5 hours due to a seat being wet through i could not eat my meal sitting down i ate the meal by placing the tray on exit door whilst eating not the end of the crucial day we exprienced hight turblance which also caused me to place my self back onto a seat wet through whilst trying to reurn to my seat i was shook side to side causing my elbows to hit the toilet doors whilst returning to my seat within that time frame a air hostess was thrown from the middle isle via turblance causing your own staff member to be hurt appauling i would not like to annouce this Pubicly but would like some kind of reply from management.- Manchester-Lahore
- Economy
Scott C
Verified | Jul 28, 2024Nairobi-Salt Lake City
Economy
Special Assistance for my sick Mother
No empathy, communication, luck of knowledge from your customer resolution agents. They had no knowledge of the interline agree with jetblue of waiving fees even after sending in a detail doctors note. We were particularly told we are "shit out of luck".
- Nairobi-Salt Lake City
- Economy
- Loss: β¬693
- Desired solution
Refund
Bee M
Verified | May 23, 2024Harare-Miami
Economy
Agent extremely rude
I was traveling from Hre to Miami. The agent who served me Elizabeth Mashaire gave me really hard time at check in. First she wanted to charge me $255 for my second checked luggage. Then she insisted that my carry on including my purse should be 7kgs. I told her the purse does not count. She made me take out everything from my purse to make it 7kgs. Mean while my fellow passengers had over loaded carry on and purses. Upon arriving in Doha I had a 8 hour layover but my flight to Miami was delayed by 7 hours making it 13 hours in the airport. By the time I got to Miami I had a very bad cold and coughing like a hippo- Harare-Miami
- Economy
- Desired solution
Jeffrey B
Verified | May 22, 2024Chicago-Colombo
Economy
Return Flights:Colombo to Doha and Doha to Chicago
Return flights 3/4/24. Reserved bulkhead seats for two people on both flights. None were assigned or available. We were provided three explanations by three people. None seem tenable. Complaints have yielded no responses, including reimbursement, other than acknowledgement of receipt of the complaints.- Chicago-Colombo
- Economy
- Desired solution
Refund
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
If you’re frustrated with a delay, cancellation, or any other issue with your Qatar Airways flight, it helps to know exactly who to contact, what to send, and what your rights are. Here’s how to get a hold of the airline and file a complaint that gets noticed.
Qatar Airways Complaint Contacts
1. Qatar Airways Customer Service Phone (US)
This is best for urgent travel problems, flight disruptions, and rebooking issues.
+1 888 366 5666
2. Qatar Airways Online Complaint Forms
These are best for formal claims and refund problems. The airline has 2 forms that allows you to lodge a complaint about
- Your flight experience, and
- Your online booking / website experience
3. Qatar Airways Live Chat
The Live Chat is best for quick questions, follow-ups, status checks. You can find it on the Qatar Airways Help Page.
4. Qatar Airways Social Channels
These aren’t official complaint methods, but the airline often responds faster than they would via phone or with their forms. You should only use these for updates. Formal complaints should still be sent through the online forms.
- X (Twitter): @qatarairways
- Facebook Messenger
What You Can Complain to Qatar Airways About
You have the right to complain about anything you experienced on your flight. It’s worth the time and effort because you might get a favorable response, and also, airlines use this information to improve their service.
Here are the 10 most common Qatar Airways passenger complaints:
- Flight delays
- Flight cancellations
- Refund delays or difficulty getting a refund
- Lost or delayed baggage
- Damaged baggage
- Missed connections at Doha
- Poor communication during disruptions
- Difficulty reaching customer service or long wait times
- Being bumped of denied boarding due to overbooking
- Problems with online bookings or payment issues
Know Your Rights as a Qatar Passenger
As a Qatar Airways passenger travelling to or from the United States, you’re protected by the U.S.Department of Transportation as well as Qatar Airways own contract of carriage. Here’s an overview of your rights.
- Refund rights under US DOT rules: If your Qatar Airways flight is significantly delayed, cancelled, or changed in a major way, you’re entitled to a full refund.
Learn more: Qatar Airways Delays and Cancellations in the US - Denied boarding: If you are involuntarily bumped due to overbooking, the airline must provide cash compensation under US law.
Learn more: What to Do if You’re Bumped from an Overbooked Flight - Baggage mishandling: International flights are covered by the Montreal Convention. These global rules protect you if your baggage is lost, delayed or damaged.
If you’ve had a difficult experience with Qatar Airways, you’re not alone, and you don’t have to handle the complaint process by yourself. Knowing your rights and using the proper channels can make a huge difference in how quickly your issue gets resolved.
And if you want expert supportAirAdvisor is here to help you navigate the process, deal with the airline on your behalf and fight for the compensation or reimbursement you’re owed.Check Your Flight
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Qatar Airways customer support contact details
Website:
www.qatarairways.com
Phone
+1 877 777 2827
Mailing Address
Qatar Airways Group Qatar Airways Tower P.O. Box: 22550 Doha, Qatar
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Verified CustomerDear Friends, This is a completely new experience for me. I have never before had to work with a company like yours to help recover losses caused by an airline. We paid a substantial amount for our airline tickets and expected to have a pleasant vacation. Unfortunately, due to the airlineβs mistakes, poor handling of our reservation, and lack of proper care for its passengers, our trip turned into a very stressful and costly experience. We would sincerely appreciate your help in pursuing this matter and recovering the expenses and losses we incurred as a direct result of the airlineβs mistakes. We have already contacted the airline several times and, unfortunately, have received no meaningful response or resolution. At this point, we are relying on your experience and expertise to help us obtain the compensation we believe we are rightfully entitled to. Thank you for taking the time to help us with this matter. We truly appreciate your support and hope we can reach a fair and satisfactory resolution. Best regards, David 860-977-3686
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