NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

JetBlue Airways Reviews and Ratings

Check 88,512 verified passenger reviews to find out if JetBlue Airways is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
In-flight comfort
Good customer services

Cons

Frequent delays, cancellations
Poor handling of refunds & compensation
Technical issues with online services

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

JetBlue Airways reviews

4.03

Terrible
(11)
Poor
(2)
Average
(2)
Very Good
(2)
Excellent
(0)

Paul V

Verified | Oct 20, 2026

Oranjestad-Boston
Economy

Denied boarding

How do you leave 200+ people stranded in Aruba? How does an airline say " go fend for yourself" when you "can't find a plane" to fly the people home after they already paid? How does an airline stick their middle finger in your face and tell you to "find your own flight home?" Jet Blue failed a plane load of customers. Inexcusable.

Oranjestad-Boston
Economy

Toni G

Verified | Sep 22, 2026

New York-Chicago
Economy

Flight delay

Overall great customer service but to have a delayed flight for 4 hours is insane. This is my first time flying JetBlue so maybe a second flight maybe not.

New York-Chicago
Economy

Elizabeth G

Verified | Aug 12, 2026

Orlando-New York
Economy

JetBlue Airlines: A Chaotic, Mislea...

JetBlue Airlines: A Chaotic, Misleading, and Completely Family‑Unfriendly Experience My recent attempt to book an unaccompanied‑minor ticket with JetBlue was one of the worst customer‑service experiences I’ve ever had. The original flight price — with taxes included — was $168.40. Simple enough. But the moment I was transferred to customer service, everything became a mess. The first representative told me the unaccompanied‑minor fee would be $150 plus $129 in taxes. After being hung up on multiple times, I finally reached another representative who repeated the same information — except now the fee had changed to $139. No explanation. No consistency. Just random numbers as if JetBlue makes up fees on the spot. Then the situation got even more ridiculous. When I asked why the total suddenly jumped to $400.40, I was told it included an extra $279 in taxes — something no one could explain. The moment I questioned it, I was hung up on again. To make matters worse, the next representative — Peter — was rude and dismissive. Instead of helping, he gave me a phone number: 1‑800‑221‑1212. When I called it, I discovered it wasn’t JetBlue at all — it was Delta Airlines. JetBlue literally sent me to another airline instead of helping me resolve their own pricing mess. This airline is not family friendly, does not provide transparent pricing, and clearly does not train their staff to treat customers with respect or accuracy. The constant hang‑ups, random fees, and incorrect phone numbers make JetBlue feel completely unreliable. I will absolutely rethink ever flying with JetBlue again.

Overall

$279 Charge for minor travel Fee
o

Orlando-New York
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

Amy B

Verified | Jul 9, 2026

Fort Lauderdale-Dallas-Fort Worth
Economy

This airline was a huge disappointm...

This airline was a huge disappointment, and I will never fly with them again. My flight was canceled, supposedly because of the weather, even though they appeared to be the only airline canceling flights at that time. Instead of offering any real assistance, the only help I received was instructions on how to request a refund. To make it home, I had to drive from Fort Lauderdale to Miami to catch another flight, costing me an additional $1,600 out of pocket. Despite explaining the situation, all they would say was that the cancellation was due to weather, and they refused to reimburse any of my extra expenses. This was an incredibly frustrating experience, and the lack of customer service made it even worse. I will never use this airline again.

Overall

flight canceled bad customer service
none

Fort Lauderdale-Dallas-Fort Worth
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight cancellation.

See if you qualify today.

Garfield S

Verified | Jul 8, 2026

Detroit-New York
Economy

Flight cancellation

Poor Customer Relation Practices at your Terminals and via Telephone. Get back to the times when your employees had a passion for what they do.

Detroit-New York
Economy

Linda W

Verified | Apr 11, 2026

Economy

Tried to change a flight 19 hours a...

Tried to change a flight 19 hours after i booked but they said it would be a charge of $100 per person to change flight to 2 days later never booking with jet blue againi thought you had 24 hrs to change flight

Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

Passenger rights expert: Compensation alert! Did you have Denied boarding? You could be due up to $700.

Find out in just a few clicks.

Anonymous member

Verified | Mar 2, 2026

White Plains-Orlando
Economy

No empathy, No help, period.

JetBlue’s handling of the recent NE weather cancellations was unacceptable. Despite all regional airports being grounded, they refused to rebook me from a functional alternate airport, claiming it was "out of their jurisdiction." The Breakdown: The Cost: My original $488 ticket turned into a nightmare when I was forced to pay an additional $298 out of pocket to secure a flight from a different airport. The Refund: Despite their email promising a full refund for cancellations, they refused to honor it. The Service: My representative, Cody, was completely dismissive. He showed zero empathy and repeatedly stated that my displacement "was not a JetBlue concern." I will no longer fly JetBlue. I’ll be taking my business to reputable airlines that actually prioritize customer experience during travel disruptions.

Overall

Cody within their customer service

White Plains-Orlando
Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight cancellation.

Start your check here.

Marlen D

Verified | Feb 26, 2026

Paris-San Francisco
Economy

We arrived at our final destination...

We arrived at our final destination on June 30th, a little past midnight, after multiple delays and rebookings from our original flight on June 28th. JetBlue announced about 2.5 hours into the flight on June 28th that our original flight from CDG to SFO would return to CDG due to a fueling issue. The flight was rescheduled for June 29th at 1:25 PM and later rebooked to 3:00 PM. The flight crew also announced that hotel accommodations, dinner, and breakfast would be provided. the delays and rebookings caused us to spend more money than planned, affecting our budget. The discomfort and stress caused unnecessary anxiety and inconvenience for both my spouse and me, impacting our overall travel experience.

Paris-San Francisco
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight cancellation.

See if you can claim now.

Costa M

Verified | Feb 26, 2026

Newark-Fort Myers
Economy

JetBlue not able to guarantee when ...

JetBlue not able to guarantee when next available flight to Fort Myers would be. Earliest would be afternoon/evening four days later. The incident inconvenienced us. We had to cancel resort reservation and the rental car. Resort fee not returnable.

Newark-Fort Myers
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to $700 in compensation.

Check here.

Ernest G

Verified | Jan 20, 2026

London-New York
Economy

flight cancelled (I think they had ...

flight cancelled (I think they had a problem getting an inbound aircraft but no reason for the cancellation was provided), and were originally rebooked on a flight 24 hours later but then automatically rebooked from LHR to JFK. Subsequent flight from JFK - RDU cancelled (I believe due to weather delays) and ultimately flew out the next morning.

London-New York
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

JetBlue Airways Ratings

All-time Rating & Reviews

Average Star Rating

4.03

Total Reviews count

88512

Review Sites Distribution

AirAdvisor
4.03
88512 (100%)
Influenster
4.6
34540 (39%)
TripAdvisor
3.5
22263 (25.2%)
Google
4.2
12851 (14.5%)

Trustindex
3.6
4169 (4.7%)
Flight Radar
4.4
3246 (3.7%)
Momondo
3.55
3038 (3.4%)
Kayak
3.55
3037 (3.4%)
Cheapflights
3.55
3036 (3.4%)
Consumer Affairs
1.2
1059 (1.2%)
Yelp
1.9
811 (0.9%)
Airline Ratings
2.5
115 (0.1%)
eSky.eu
3.8
105 (0.1%)
SiteJabber
2.8
68 (0.1%)
FlightReport
4
68 (0.1%)
TrustPilot
4.6
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4.2
(%)

Join the conversation! What do you think of JetBlue Airways

See if you’re eligible for compensation

Compare JetBlue Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

4.03

88512

4/5 overall

3 ways to claim compensation from JetBlue Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with JetBlue Airways by following the steps below
1. Fill in the feedback and claims form on the JetBlue Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

JetBlue Airways Reviews and Ratings

Pros

Cons

Pros

Cons