JetBlue Airways Reviews and Ratings

Check 128,815 verified passenger reviews to find out if JetBlue Airways is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
In-flight comfort
Good customer services

Cons

Frequent delays, cancellations
Poor handling of refunds & compensation
Technical issues with online services

17% of reviewers learnt about & won compensation with AirAdvisor’s help

JetBlue Airways Ratings

All-time Rating & Reviews

Average Star Rating

4.12

Total Reviews count

128815

Review Sites Distribution

AirAdvisor

4.12

128815 (100%)

Trustindex

4.4

35602 (27.6%)

Influenster

4.6

34540 (26.8%)

TripAdvisor

3.5

21064 (16.4%)

Google

4.02

13505 (10.5%)

Tiket2

4.2

6502 (5%)

Momondo

3.75

3752 (2.9%)

Cheapflights

3.75

3679 (2.9%)

Kayak

3.75

3674 (2.9%)

Flight Radar

4.4

2676 (2.1%)

Airline Quality

1.5

1641 (1.3%)

Consumer Affairs

1.2

1059 (0.8%)

Yelp

689 (0.5%)

Airline Ratings

2.5

115 (0.1%)

eSky.eu

3.8

105 (0.1%)

SiteJabber

68 (0.1%)

FlightReport

61 (0%)

TrustPilot

4.6

22 (0%)

SkyTrax Ratings

(%)

How does JetBlue Airways compare?

Compare JetBlue Airways with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

4.12

128815

4/5 overall

3/5

1/5

0

0/5 overall

0/5

3 ways to claim compensation from JetBlue Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with JetBlue Airways by following the steps below
1. Fill in the feedback and claims form on the JetBlue Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

JetBlue Airways Reviews and Ratings

Pros

Cons

Pros

Cons