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Hawaiian Airlines Reviews and Ratings

Read 22,061 verified passenger reviews to find out if Hawaiian Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Quality in-flight services
Reliable and punctual

Cons

Inconsistent customer service
Outdated aircraft and entertainment
Limited meal options
Misleading promotions

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Hawaiian Airlines reviews

3.19

Terrible
(1)
Poor
(1)
Average
(1)
Very Good
(0)
Excellent
(0)

Wes O

Verified | Nov 7, 2026

Honolulu-Las Vegas
Business

Hawaiian Air Ripped Me Off

Last year I booked a R/T flight on Hawaiian air from HNL to LAS. The day after I booked my trip, I was involuntarily rebooked due to a flight cancellation. After rebooking, I was moved to cheaper seats and charged a second time for the seat upgrades (extra comfort). Despite months of calls and contacts with Hawaiian customer care, not a single person actually tried to help me resolve the issue. They kept looking at my confirmation and credit card bill and told me there were no duplicate charges. I could not get a single person to explain why I was charged a second time and then given inflight credits for the exact amount that I was charged after the rebooking. Hawaiian has also ignored inquiries from the BBB and Federal Agencies. They will say "we reviewed your account and nothing is wrong" or they normally charge for seat upgrades after t he fact. In other words, no answer was ever consistent and they refused to allow me to speak to a manager or supervisor. I still have several pending complaints with DOT Office Of Airlines Consumer Protection. I even called Hawaiian corporate and they refused to speak to me. I'm also a platinum flyer, now Atmos Gold 55K and this is how I've been treated so good luck to anyone else trying to get help from them. And I have documentation to prove everything I've claimed.

Overall

Poor Customer Service
None

Honolulu-Las Vegas
Business

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

Medina L

Verified | Feb 9, 2026

Honolulu-Salt Lake City
Economy

Hard to connect and get feedback. I...

Hard to connect and get feedback. I was waiting for 5 weeks to get the refund consfirmation after my flight was cancelled without notification. I learned about the cancellation from the board in the airport.

Honolulu-Salt Lake City
Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight cancellation.

See if you qualify today.

Lense M

Verified | Jan 20, 2026

Honolulu-Atlanta
Economy

Flight was canceled due to lack of ...

Flight was canceled due to lack of staffing at the airline. The cancellation notification never came into place. Found out the flight was cancelled at the check-in counter, just before 2 hours of the scheduled flight.

Honolulu-Atlanta
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

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Hawaiian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.19

Total Reviews count

22061

Review Sites Distribution

AirAdvisor
3.19
22061 (100%)
TripAdvisor
3.5
8752 (39.7%)
Trustindex
2.1
2892 (13.1%)
Kayak
3.9
2812 (12.7%)

Yelp
2.2
2638 (12%)
Google
3.31
2346 (10.6%)
Flight Radar
4.3
1289 (5.8%)
Glassdoor
3.9
475 (2.2%)
Consumer Affairs
1.5
453 (2.1%)
Productreview
2.1
142 (0.6%)
TrustPilot
1.5
97 (0.4%)
FlightReport
3.5
51 (0.2%)
Airlines-Inform
4.27
43 (0.2%)
Airline Ratings
2.8
34 (0.2%)
eSky
4
19 (0.1%)
SiteJabber
2.5
8 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Hawaiian Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.19

22061

3/5 overall

3 ways to claim compensation from Hawaiian Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Hawaiian Airlines by following the steps below
1. Fill in the feedback and claims form on the Hawaiian Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Hawaiian Airlines Reviews and Ratings

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